1) Erik Prince effectively addressed criticism against Blackwater by responding promptly and confidently to questions, demonstrating his knowledge of Blackwater's operations and history. 2) Prince discussed how Blackwater employees undergo extensive screening, training, background checks, and adhere to their security contract, but acknowledged two incidents where employees mistakenly killed Iraqi civilians. 3) Prince claimed Blackwater holds employees accountable and has fired over 120 people over three years for various infractions, showing they enforce discipline.