Procedure are task driven where process are activities driven

1. PROCESS IMPROVEMENT
I Saroj Behera I Process & System I

2. What is “Process”
What need to be done and which role are
involved.
A process is not a “High Level Flowchart”

3. Procedure
Its define “ how to do the task” and usually
applies to a “ single role”
Procedure
Are supported by
People (Knowledge & Skills) & Technology

4. Procedure Vs Process
Procedure
• Driven by completion of the
task
• are implemented
• focus on satisfying the rules
• cause people to take
actions
Process
• Driven by achievement of a
desired outcome
• are operated
• focus on satisfying the
customer
• cause things to happen

5. Why “Process & Procedure”
Is process important for the business goals ?
Is there only one person who knows how to do
task?
Do many people perform the task, but one way is
preferred?
If yes ,then you NEED “ process”

6. Benefits of “Process”
• Improves communication & understanding
• Aids in the planning & execution of plans
• Helps for analysis of organization –wide
process

7. Components of
Process & Procedure
• Name of Process/Procedure
• Purpose/Objective
• Owner
• Input & output required
• Role & Activities
• Method & tools
• Measurement & analysis
• Training & Improvement

8. Process measurement
Wherever possible, quantitative process data
should be collected

9. Process change
• Involves making modifications to existing
processes.
• This may involve:
– Introducing new practices, methods or processes;
– Changing the ordering of process activities;
– Introducing or removing deliverables;
– Introducing new roles or responsibilities.
• Change should be driven by measurable goals.

10. Process change stages
• Improvement identification.
• Improvement prioritization.
• Process change introduction.
• Process change training.
• Change tuning.