1. Chapter 1 Basic concepts - understanding information

15. Qualities of information Time Content Form Additional Characteristics Timeliness Accuracy Clarity Confidence In Source Currency Relevance Detail Reliability Frequency Completeness Order Appropriate Time Period Conciseness Presentation Received By Correct Person Scope Media Sent By Correct Channels

37. Decision characteristics Table 1.3 Information characteristics for decisions by management levels Table 1.2 Decision characteristics and management level Information Management Level Time Period Frequency Source Certainty Scope Detail Strategic Wide Infrequent External Less Certain Wide Summarised Tactical       Operational Narrow Frequent Internal More Certain Narrow Detailed Decision Management Level Type Of Decision Time Scale Impact On Organisation Frequency Of Decisions Strategic Unstructured Long Large Infrequent Tactical  Medium Medium  Operational Structured Short Small Frequent

39. An example Name of event or process Credit request Condition (question when event occurs) Is credit OK ? Alternative results Yes or No Alternative actions If Yes: Continue IF No: Refuse order