Top Five Reasons to Choose Gift of Time Ohio We stretch your dollars like they are our dollars Because you want it done right, on time, and on budget Higher quality and service standards than anyone in the market Large or small, one call does it all All concierge companies are not created equal – you really do get what you pay for with Gift of Time Ohio

1. Gift of Time Ohio
Premier Concierge
Hospital & Corporate
Services Package
Presentation
2009

2. Opportunities
•Are you Aware of What your employee’s Value Most?
•The leading factor in employees' commitment and loyalty to their employee is
whether they believe that management recognizes the importance of their
personal and family lives.
•When asked what their number one concern was about their career, 32% of
respondents said Work/Life balance.
•This was followed by job security at 22%
•Then competitive salary at 18%.

3. Optimize Your employees challenges of balancing
work and personal life
•Experts suggest that successful recruitment and retention isn’t only about monetary
compensation, it’s about improving the quality of life for overburdened staff.
•As a helping hand for employees, the concierge service will assist in providing a ―safety net‖,
allowing them to concentrate on clients while personal errands can be delegated to the
concierge.
•According to survey results, employees saved an average of two hours for every request they
made of their concierge. Half of these employees put that time and energy back into work, and
a quarter used it to spend more quality time with families.
•Reducing stress can relieve the Job Burnout that is experienced by 25% to 40% of US workers.
Research shows that many high pressure, high demand positions in the field of health care,
combined with managing a home and family, often result in staff turnover.

4. Cost Benefits
•Consider the COST BENEFITS of a concierge service if your employees misses work
because they have to wait for the appliance repair, cable repair or other trades people
•Reduce employee absenteeism (studies have consistently shown that employers providing
concierge services for their employees have seen a dramatic increases in productivity and
decreases in sick days being used) An estimated 1 million employees are absent every day
due to stress. -Circles, 2001
•Rewarding employees with concierge assistance is an incentive that has proven to be both
inexpensive and very effective.
•New research from the forum for People Performance Management and Measurement,
affiliated with Northwestern University in Evanston, Ill., shows a direct link between
employee satisfaction and customer satisfaction.
•There is a clear correlation between customer satisfaction and financial performance.

5. Corporate
Accomplishments/Wins
•Without question, an ever-grow workweek poses a number of threats to the health and
well being of employees. However, as a number of progressive employers have
demonstrated, (life management benefits) can help to alleviate some of these concerns.
Harvard Economist Juliet Schor
•Companies that help employees juggle the demands of work and family will be the
biggest winners in the competition for good employees. Aon Consulting, 2000
•HealthOne of Denver reports that a year after starting concierge services, overall
turnover dropped 17 percent on average to approximately 15 percent averaged across
three facilities. Averting vacancies translates to real dollars—at least $60,000 to
$80,000 of avoided hiring expenses per position.

6. Measured Success
•You won't find any bored staff here
• Create a fun and inspiring workspace you'll be glad to be a part of
•We love our employees, and we want them to know it
•What you will find are fun, friendly colleagues, an incredibly supportive
environment that values life as much it does work
•Appreciation is the best motivation

7. What this service will do for
Your Partners
Employee productivity for the hospitals will increase as they are
less stressed. By adding a Concierge benefit package, you will see productivity
increase 40% in the first year. Aon Consulting 2000
Prospective and current employees of the hospitals will see the
concierge/errand service as a valuable resource in giving back some of
their most precious commodity..TIME
Concierge Assistance puts your corporate image even further out in front
of your competitors. Giving you the edge over your competition through
employee loyalty. Attract the sharpest, most skilled and dedicated employees

8. How Much is your Turnover
Costing you?
• What is the return on your staff investment?
• What is your Turnover ratio?

9. How much is your Overtime
costing you?
• What is your LOSS productivity?

10. How much do you pay for a
recruiting referral?
According to Monster.com, recruiting costs can average from
$377 from their site, up to $35,000.00 for an Executive
search firm.

11. Factors Impacting Hospitals
Financial Performance
• Difficulty of differentiation in the health care market.
• Difficulty in attracting and retaining qualified and
dedicated health care physicians, nurses, and other staff.
• Difficulty of cost control in an industry noted for spiraling
costs.
• Deciding which HR benefits are going to be mutually
beneficial to the Hospital and to the physicians, staff, and
patients/visitors.

12. Problems for staff that translate into
problems for the Hospital
88% of employees say they have a hard time juggling work and
family life.
The average company in America loses at least $1,000-
$3,000/employee/year due to employees having to care for elders.
Employees spend an average of 1.86 hours daily doing things other
than their job while at work, not including lunch and breaks. This
translates into lost productivity of approximately
$9,000/year/employee @ $20/hr.

13. What Gift of Time Ohio can do for
your Physicians, Executives, staff,
patients, and visitors.
•Offer an employee benefit and service offered only by your health care
facility in this area.
•Increase net revenue by increasing productivity of physicians, nurses, and
staff while offering an extra benefit which shows the Hospital cares about
those work/life balance issues facing them daily.
•We can offer clearly visible lobby services or a Kiosk which, of course, can
be a valuable tool for recruiting and retention of staff, executives and
physicians along with marketing of enhanced patient care at your hospital or
corporation.

14. 2002 Colonial Properties Trust
Survey
•Most people we do business with, do business during
regular work hours.
•More often than not, personal tasks creep into regular work
time.
•Employees spend an average 3.7 hours a week doing
personal tasks online at the office.

15. Cost per Month
Lost Productivity performing personal tasks
online at the office
(Average-$20.00 hr)
Projected Hrs Lost Cost
14.8 hrs (Per Employee) $296.00
52,303 hrs (3,534 Employee’s) $1,046,064.00

16. Cost per Month per Employee
Lost Productivity
300
285
270
255
240
225
210
195
180
165
150
135
120
105
90
75
60
45
30
15
0
14.8 Hrs @ $20 Kiosk Kiosk Remote Only On-Site
Actual Loss 296 1 0.5 1.5
Lost Productivity Cost 296 50 50 50
Savings 0 245 245.5 244.5
Projected Cost Per Employee per month per hour performing tasks online at the office
Projected Kiosk cost based on 6 requests at 10 minutes each Projected On-Site cost based on 6 requests at 10 minutes each

17. Monthly Return On Investment
100,000.00
90,000.00
80,000.00
70,000.00
60,000.00
50,000.00
40,000.00
30,000.00
20,000.00
10,000.00
0.00
Kiosk + Kiosk Remote
On-Site
Remote Only
Actual Monthly Concierge Cost 3,534.00 1,800.00 5,000.00
Usage Average 30% (1178
94,240.00 94,240.00 94,240.00
employees)
Savings Minus Concierge Cost 90,706.00 92,440.00 89,240.00
Return On Investment (ROI) 267% 524% 188%
First 3 Months of Operation with Hospital Concierge Usage averaging 30%.
Productivity Cost Saving based on One Third of Employee’s using Concierge services once/wk
saving 1 hour of Productivity per week.

18. Do you know what Presenteeism Means?
•Present dangers Historically, absenteeism--tracking and managing the
incidents of planned and unplanned employee absences--has been a major
focus for many employers.
•The focus shifts to the employee who is present but not performing at his or
her best due to outside factors that include chronic or episodic illness,
distraction from family care needs, personal problems or other concerns.
•Loss in productivity that occurs when workers are on the job, not but
performing at their best.

19. What is the
―Number 1‖ reason employees
resign their position?
• The first reason stated is ―I’ve been offered more money‖.
However, it is NEVER about money.
• It is always because they are not happy at their job or something else
that is happening.
• People will not go anywhere else just because of money.
• People do not leave a job where they are totally thrilled about working
there, they are happy, and they get up every morning and want to go to
work,
• People do not leave a company that provides an Ambiance,
Environment, and Culture that CAN NOT be duplicated.

20. Top Five Reasons to Choose Gift of Time Ohio
•We stretch your dollars like they are our dollars
• Because you want it done right, on time, and on budget
•Higher quality and service standards than anyone in the market
•Large or small, one call does it all
•All concierge companies are not created equal – you really do get what you
pay for with Gift of Time Ohio

21. What do you really want a
Concierge program to Accomplish?
•What are your visions and needs?