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Using Coaching Skills to support engagement in
the use of Learning Technologies
Sally Betts
HOLEX Learning Technology Support
How do you feel about change?
Workshop objectives
By the end of this workshop you will have:
• identified common challenges
• reflected on your current coaching and facilitation skills
• developed your understanding of different techniques that can be used within coaching to
improve performance
• engaged in and reflected on a peer coaching activity to develop deeper listening and powerful
questioning techniques
• considered the application of the coaching techniques within your job role
Activity 1:The bigger picture
In pairs discuss
What national policies or initiatives have significantly influenced
approaches taken to teaching and learning in your organisation?
Activity 2: The local picture
What are you doing here in Derby?
• What is Derby’s vision with Learning Technologies?
• What difference will this make to teaching and learning?
• What is already happening?
• What organisational constraints are you be working within?
• How are you using technologies within your role?
Activity 3: Push-Pull
© Learning and Skills Improvement Service (LSIS) 2009 7
Push–pull
spectrum
Push Pull spectrum
Differentiation
Poor
attendance
Engaging
Learning
Achievement
levels
…………..
……………….
……………..
…………….
………………
Activity 4: Diamond 9
What are common challenges?
Activity 5: Professional Development
Goal
• What do you want to achieve?
• What would achieving this lead to long term?
• When would you like to achieve this by?
Reality
• What is the current position?
• What have you done so far?
• What stops you from moving on?
Options
• What could you do?
• What else?
• What else?
• ………………….and what else?
Will
• What will you do?
• What will be the first step?
• By when?
© Learning and Skills Improvement Service (LSIS) 2009 14
The GROW Model
John Whitmore (2003)
The Grow Model
Motivational dialogue skills
SIX
CORE
SKILLS
Summarising
for change
Effective
questioning
Reflective
listening
Eliciting
change talk
Affirmation
Non verbal
communication
Enhancing coaching conversations
Powerful questions
• Harness your curiosity
• Be direct
• Short is good!
Examples
• What do you really want?
• Where do we go from here?
• Is this a time for action?
• What action?
Enhancing coaching conversations
Deeper Listening
•Internal listening
- focus on self
•Focussed listening
- focus on the other person, empathic, absence of ‘mind chatter’
•Global listening
- 360°listening, intuitive, noticing everything that is around you
Activity 6: Grow Together
Differentiation
Action Research
Use GROW
Goal: improve differentiation
Identify all the Options
Use an Action Research mini-project
Take one option
Action with support, review
Activity 7: Developing your Coaching Skills
Working in threes, take turns to adopt the role of coach, coachee and observer.
Focus on using the GROW model – powerful questions and reflective listening.
• As a coachee choose a card from the Diamond 9 activity or a topic which is relevant to your
particular role;
• As a coach, build in the use of powerful questions and deeper listening to develop the session,
probe the coachee and help them to move forward and come to some conclusions.
• As an observer, listen and make notes. When giving feedback (to the coach only), be descriptive,
specific, non-judgemental and refer to things that could be changed or improved.
Enhancing coaching conversations
Key coaching attributes
Key principles
• Awareness and responsibility
Behaviours
• Personal drivers
• Beliefs
• Feelings
Skills
• Effective questioning
• Active listening
• Self reflection
• Analysis
• Empathy
• Resourcefulness
Helping people change
The Wheel of Change
Workshop objectives
By the end of this workshop you will have:
• identified common challenges
• reflected on your current coaching and facilitation skills
• developed your understanding of different techniques that can be used within coaching to improve
performance
• engaged in and reflected on a peer coaching activity to develop deeper listening and powerful
questioning techniques
• considered the application of the coaching techniques within your job role
Activity 8: Effective coaching: where am I?
• On a scale of 1 - 10, how confident do you feel in undertaking coaching conversations?
• Which skills and qualities do you need to develop further?
• What support could help you achieve this?
WHAT?
A description
of the event
Having an
experience
in teaching
Purposefully
reflecting on
selected aspects of
that experience
Actioning
the new
learning
from that
experience
NOW WHAT?
Proposed actions
following the
event
Discovering what
learning emerges
from the process of
reflecting on practice
SO WHAT?
An analysis of
the event
The “What Model” of Structured Reflection
(Driscoll, 2000)
Professional Dialogue
Professional Dialogue
A structured style of interaction used to facilitate and develop others’ capacity to plan and implement change or
development
Key elements: Review & evaluate the current situation
Clarify purposes, intentions
Develop clear, effective strategies for moving forward (tasks, milestones, etc.)
Plan and firm up desired outcomes, along with appropriate outcome measures and interim success indicators
Regularly monitor and review progress towards desired outcomes
Professional Dialogue - Skills
• Self awareness
• Reflection
• Questioning
• Active listening
• Summarising and feedback
Look through Handout “Structuring the Professional Dialogue”
Spend 10 minutes as a table group exploring how the Professional Dialogue approach
differs from the GROW model
Feedback to the whole group
Purposes
Strategies
Outcomes
Review
Look at the handout
“PD Framework”
Activity
Work in Pairs
One of you choose a topic you would like to work on. This can be the same
as the topic chosen for coaching.
Your colleague will now help you develop your plan by questioning,
listening, guiding, Use the blank PSOR structure sheet to develop a plan

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Using coaching skills to improve the use of learning technologies

  • 1. Using Coaching Skills to support engagement in the use of Learning Technologies Sally Betts HOLEX Learning Technology Support
  • 2. How do you feel about change?
  • 3. Workshop objectives By the end of this workshop you will have: • identified common challenges • reflected on your current coaching and facilitation skills • developed your understanding of different techniques that can be used within coaching to improve performance • engaged in and reflected on a peer coaching activity to develop deeper listening and powerful questioning techniques • considered the application of the coaching techniques within your job role
  • 4. Activity 1:The bigger picture In pairs discuss What national policies or initiatives have significantly influenced approaches taken to teaching and learning in your organisation?
  • 5. Activity 2: The local picture What are you doing here in Derby? • What is Derby’s vision with Learning Technologies? • What difference will this make to teaching and learning? • What is already happening? • What organisational constraints are you be working within? • How are you using technologies within your role?
  • 7. © Learning and Skills Improvement Service (LSIS) 2009 7 Push–pull spectrum Push Pull spectrum
  • 10. Goal • What do you want to achieve? • What would achieving this lead to long term? • When would you like to achieve this by?
  • 11. Reality • What is the current position? • What have you done so far? • What stops you from moving on?
  • 12. Options • What could you do? • What else? • What else? • ………………….and what else?
  • 13. Will • What will you do? • What will be the first step? • By when?
  • 14. © Learning and Skills Improvement Service (LSIS) 2009 14 The GROW Model John Whitmore (2003) The Grow Model
  • 15. Motivational dialogue skills SIX CORE SKILLS Summarising for change Effective questioning Reflective listening Eliciting change talk Affirmation Non verbal communication
  • 16. Enhancing coaching conversations Powerful questions • Harness your curiosity • Be direct • Short is good! Examples • What do you really want? • Where do we go from here? • Is this a time for action? • What action?
  • 17. Enhancing coaching conversations Deeper Listening •Internal listening - focus on self •Focussed listening - focus on the other person, empathic, absence of ‘mind chatter’ •Global listening - 360°listening, intuitive, noticing everything that is around you
  • 18. Activity 6: Grow Together Differentiation
  • 19. Action Research Use GROW Goal: improve differentiation Identify all the Options Use an Action Research mini-project Take one option Action with support, review
  • 20. Activity 7: Developing your Coaching Skills Working in threes, take turns to adopt the role of coach, coachee and observer. Focus on using the GROW model – powerful questions and reflective listening. • As a coachee choose a card from the Diamond 9 activity or a topic which is relevant to your particular role; • As a coach, build in the use of powerful questions and deeper listening to develop the session, probe the coachee and help them to move forward and come to some conclusions. • As an observer, listen and make notes. When giving feedback (to the coach only), be descriptive, specific, non-judgemental and refer to things that could be changed or improved.
  • 21. Enhancing coaching conversations Key coaching attributes Key principles • Awareness and responsibility Behaviours • Personal drivers • Beliefs • Feelings Skills • Effective questioning • Active listening • Self reflection • Analysis • Empathy • Resourcefulness
  • 22. Helping people change The Wheel of Change
  • 23. Workshop objectives By the end of this workshop you will have: • identified common challenges • reflected on your current coaching and facilitation skills • developed your understanding of different techniques that can be used within coaching to improve performance • engaged in and reflected on a peer coaching activity to develop deeper listening and powerful questioning techniques • considered the application of the coaching techniques within your job role
  • 24. Activity 8: Effective coaching: where am I? • On a scale of 1 - 10, how confident do you feel in undertaking coaching conversations? • Which skills and qualities do you need to develop further? • What support could help you achieve this? WHAT? A description of the event Having an experience in teaching Purposefully reflecting on selected aspects of that experience Actioning the new learning from that experience NOW WHAT? Proposed actions following the event Discovering what learning emerges from the process of reflecting on practice SO WHAT? An analysis of the event The “What Model” of Structured Reflection (Driscoll, 2000)
  • 25.
  • 26. Professional Dialogue Professional Dialogue A structured style of interaction used to facilitate and develop others’ capacity to plan and implement change or development Key elements: Review & evaluate the current situation Clarify purposes, intentions Develop clear, effective strategies for moving forward (tasks, milestones, etc.) Plan and firm up desired outcomes, along with appropriate outcome measures and interim success indicators Regularly monitor and review progress towards desired outcomes
  • 27. Professional Dialogue - Skills • Self awareness • Reflection • Questioning • Active listening • Summarising and feedback Look through Handout “Structuring the Professional Dialogue” Spend 10 minutes as a table group exploring how the Professional Dialogue approach differs from the GROW model Feedback to the whole group
  • 29. Activity Work in Pairs One of you choose a topic you would like to work on. This can be the same as the topic chosen for coaching. Your colleague will now help you develop your plan by questioning, listening, guiding, Use the blank PSOR structure sheet to develop a plan

Notas del editor

  1. © The Quality Improvement Agency for Lifelong Learning (‘QIA’) 2008
  2. Recap on the questions
  3. © The Quality Improvement Agency for Lifelong Learning (‘QIA’) 2008