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Active Stock Management in
    Stirling Libraries :
  Taking Care of Business




       Robert Ruthven
Background
Stirling Council Libraries
•   Population 88,000
•   Area 8th largest in Scotland
•   Large sparsely populated rural hinterland
•   Urban centres mainly south and east
•   Diverse mix of affluent and deprived communities
•   16 Libraries
•   2 Mobile Libraries
The problem; declining book
110%
         loans
100%




90%




80%




70%




60%

       2000   2001   2002          2003         2004          2005          2006   2007
                     Stirling All Book Issues    Scotland All Book Issues
Trends from 2007
                                                               Issue trends April 07 onwards

130%




120%




110%




100%




90%




80%




70%




60%
       Apr-   May-   Jun-   Jul-   Aug- Sep-   Oct-   Nov-   Dec-   Jan-   Feb- Mar-   Apr-   May-   Jun-   Jul-   Aug- Sep-   Oct-   Nov- Dec-   Jan-   Feb- Mar-
        07     07     07    07      07   07    07      07     07     08     08   08     08     08     08    08      08   08    08      08   08     09     09   09


                                   Adult fiction               Adult non-fiction                     Junior            Audio visual
Trends from 2007 (6 mth
            rolling average)
                                                             Issue trends April 07 onwards


120%




110%




100%




90%




80%




70%




60%
       Apr- May-   Jun-   Jul-   Aug- Sep-   Oct-   Nov- Dec- Jan-   Feb- Mar-   Apr- May-   Jun-   Jul-   Aug- Sep-   Oct-   Nov- Dec- Jan-   Feb- Mar-
        07   07     07    07      07   07     07     07   07   08     08   08     08   08     08    08      08   08    08      08   08   09     09   09

                                      AF trendline           AN trendline           AV trendline             Junior trendline
What have we done?
•   Recognition that there was a problem
•   Stock Selection Group
•   Display and Marketing
•   Stock Promotion Group
•   Evidence Based Stock Management: SmartSM
Recognition that there was a
problem
•   Declining issues
•   Key Copies no longer available
•   Stagnant or declining bookfund
•   Unfocused purchase of multiple copies
•   Too much dead stock
Stock Selection Group
•   Involves staff from across the service
•   Radically updating stock selection policy
•   Focussed attention on stock
•   Changed attitudes radically
Selection
•   Central Fiction fund
•   Staff selecting for whole service
•   Bestseller standing orders
•   Supplier selection considered
•   Experimental fund
Rotation
• Stock moving round every 3 months whether
  used or not
• Stays permanently at 6th Location
• Rotation numbers based on issues per library
• Every library heads at least one rotation and is
  2nd on another and so on roughly proportional to
  annual issues
• Central library heads 7 rotations out 39 in total
Sample Rotations
BAL03   BAN01   BAN02   BAN03   BOA01   BOA02   BOA03   BOA04   CAL01
 BAL     BAN     BAN     BAN     BOA     BOA     BOA     BOA     CAL
 CAM     CEN     BAL     DRY    MOB1     PLE     CEN     CAM     DUN
 CEN    MOB1     STR     StN     CEN     BAL    MOB1     BAN     CAM
MOB1     DUN     BOA     CEN     COW    MOB1     STR      KIL    CEN
 StN     FAL    MOB1     DUN     BAN     CEN     CAM    MOB1      KIL
 DUN     DRY     CEN    MOB1     STR     StN     DRY     CEN    COW


CEN03   CEN04   CEN05   CEN06   CEN07   COW01   DOU01   DRY01   DRY02
 CEN     CEN     CEN     CEN     CEN     COW     DOU     DRY     DRY
 DOU     BOA     BAL     StN    MOB1     BOA     BOA     CEN     CAL
MOB1     CAL     BAN     DRY      KIL    CEN     BAL    MOB1     PLE
 CAL     BAL     StN     FAL     DUN     PLE     STR     DUN     CAM
 BAL     BAN     BOA     CAL     CAM    MOB1     BAN     BOA     CEN
 FAL     StN     DUN    MOB1     StN     DRY     CEN     BAL     BAN


DUN03   DUN04   FAL01   KIL01   PLE01   STN01   STN02   STN03   STR01
 DUN     DUN     FAL     KIL     PLE     StN     StN     StN     STR
 CAL    MOB1     BAN    CEN      STR     DUN     BAN    COW      CEN
 STR     FAL     BOA     STR     CAL     CAM     CEN     DUN    COW
 DRY     STR    MOB1    BAN      BOA     CEN     CAL    MOB1     DUN
 DOU     PLE     CEN    DUN      BAL     STR     BOA     CEN     BAL
MOB1     CEN     CAL    CAM     MOB1     PLE     DUN     STR     CAM
Display and Marketing
•   Marketing Team
•   Improving library appearance
•   Brand image
•   Signage and headers
•   Less stock but with higher visibility
•   Display furniture and face-on display
•   Book festival
Display and Marketing: Fallin Library
Stock Promotion Group
• Stock promotion Policy
• Readers’ groups and Wiki
• Targeted groups; emergent readers, ethnic
  groups
• Promotional Buys; national initiatives
Pro-active stock
management
•   Dead stock
•   Grubby stock
•   Targets
•   Promotion
Evidence Based Stock
Management: SmartSM
•   Dead stock and targets
•   Grubby stock and targets
•   Stock swaps
•   Project Plan
Stock      WEEK BEGINNING
                            Stock swaps (weekly
                                   basis)
                                   A N-F
                                                 Stock edits
                                                Adult fiction     Junior N-F
                                                                                Stock edits
                                                                               Junior Fiction
                                                                                                To be
                                                                                                added
                                                                                                 A-V


Editing         20-Oct-2008
                27-Oct-2008
                                  746-750
                                 796-796.6
                                                Complete LP
                                                 deadstock




Schedule
                                                                               Junior fiction
                  3-Nov-2008                                                    Deadstock
                 10-Nov-2008       360-380
                 17-Nov-2008      914.6-915
                                                                                25% limit on
                                                                                 stock not
                 24-Nov-2008       915-917                                     used in 1 year
                  1-Dec-2008       917-918
                  8-Dec-2008       918-920
                 15-Dec-2008
                 22-Dec-2008
                                                   LP grubby
                 29-Dec-2008                         stock
                  5-Jan-2009   920s Double week
                 12-Jan-2009
                 19-Jan-2009       750-760
                 26-Jan-2009       000-100
                                                     General
                                                      Fiction
                  2-Feb-2009    To be reviewed      deadstock
                                                  limit lowered
                                                  from 20% to
                  9-Feb-2009                           15%
                 16-Feb-2009
What’s still to do?
•   Early stages with Adult Non-fiction
•   Earlier stages with Junior
•   Large Print and audiobooks
•   Audio-Visual
•   Start again
The Starting Point; Declining Book Loans
110%
                                       Now Reversed

100%




90%




80%




70%




60%

       2000    2001   2002           2003           2004       2005         2006      2007   2008
                             Stirling All Book Issues      Scotland All Book Issues
The Results of Stirling’s
              Efforts: Fiction Loans
110%




100%




90%




80%




70%




60%
       2000    2001     2002      2003      2004        2005     2006      2007    2008

                Stirling Adult Fiction Issues      Scotland Adult Fiction Issues
Taking Care of Business




        Robert Ruthven
    ruthvenr@stirling.gov.uk
Data prepared by Andrew Muirhead

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Active Stock Management in Stirling Libraries : Taking Care of Business

  • 1. Active Stock Management in Stirling Libraries : Taking Care of Business Robert Ruthven
  • 2. Background Stirling Council Libraries • Population 88,000 • Area 8th largest in Scotland • Large sparsely populated rural hinterland • Urban centres mainly south and east • Diverse mix of affluent and deprived communities • 16 Libraries • 2 Mobile Libraries
  • 3. The problem; declining book 110% loans 100% 90% 80% 70% 60% 2000 2001 2002 2003 2004 2005 2006 2007 Stirling All Book Issues Scotland All Book Issues
  • 4. Trends from 2007 Issue trends April 07 onwards 130% 120% 110% 100% 90% 80% 70% 60% Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- 07 07 07 07 07 07 07 07 07 08 08 08 08 08 08 08 08 08 08 08 08 09 09 09 Adult fiction Adult non-fiction Junior Audio visual
  • 5. Trends from 2007 (6 mth rolling average) Issue trends April 07 onwards 120% 110% 100% 90% 80% 70% 60% Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- 07 07 07 07 07 07 07 07 07 08 08 08 08 08 08 08 08 08 08 08 08 09 09 09 AF trendline AN trendline AV trendline Junior trendline
  • 6. What have we done? • Recognition that there was a problem • Stock Selection Group • Display and Marketing • Stock Promotion Group • Evidence Based Stock Management: SmartSM
  • 7. Recognition that there was a problem • Declining issues • Key Copies no longer available • Stagnant or declining bookfund • Unfocused purchase of multiple copies • Too much dead stock
  • 8. Stock Selection Group • Involves staff from across the service • Radically updating stock selection policy • Focussed attention on stock • Changed attitudes radically
  • 9. Selection • Central Fiction fund • Staff selecting for whole service • Bestseller standing orders • Supplier selection considered • Experimental fund
  • 10. Rotation • Stock moving round every 3 months whether used or not • Stays permanently at 6th Location • Rotation numbers based on issues per library • Every library heads at least one rotation and is 2nd on another and so on roughly proportional to annual issues • Central library heads 7 rotations out 39 in total
  • 11. Sample Rotations BAL03 BAN01 BAN02 BAN03 BOA01 BOA02 BOA03 BOA04 CAL01 BAL BAN BAN BAN BOA BOA BOA BOA CAL CAM CEN BAL DRY MOB1 PLE CEN CAM DUN CEN MOB1 STR StN CEN BAL MOB1 BAN CAM MOB1 DUN BOA CEN COW MOB1 STR KIL CEN StN FAL MOB1 DUN BAN CEN CAM MOB1 KIL DUN DRY CEN MOB1 STR StN DRY CEN COW CEN03 CEN04 CEN05 CEN06 CEN07 COW01 DOU01 DRY01 DRY02 CEN CEN CEN CEN CEN COW DOU DRY DRY DOU BOA BAL StN MOB1 BOA BOA CEN CAL MOB1 CAL BAN DRY KIL CEN BAL MOB1 PLE CAL BAL StN FAL DUN PLE STR DUN CAM BAL BAN BOA CAL CAM MOB1 BAN BOA CEN FAL StN DUN MOB1 StN DRY CEN BAL BAN DUN03 DUN04 FAL01 KIL01 PLE01 STN01 STN02 STN03 STR01 DUN DUN FAL KIL PLE StN StN StN STR CAL MOB1 BAN CEN STR DUN BAN COW CEN STR FAL BOA STR CAL CAM CEN DUN COW DRY STR MOB1 BAN BOA CEN CAL MOB1 DUN DOU PLE CEN DUN BAL STR BOA CEN BAL MOB1 CEN CAL CAM MOB1 PLE DUN STR CAM
  • 12. Display and Marketing • Marketing Team • Improving library appearance • Brand image • Signage and headers • Less stock but with higher visibility • Display furniture and face-on display • Book festival
  • 13. Display and Marketing: Fallin Library
  • 14. Stock Promotion Group • Stock promotion Policy • Readers’ groups and Wiki • Targeted groups; emergent readers, ethnic groups • Promotional Buys; national initiatives
  • 15. Pro-active stock management • Dead stock • Grubby stock • Targets • Promotion
  • 16. Evidence Based Stock Management: SmartSM • Dead stock and targets • Grubby stock and targets • Stock swaps • Project Plan
  • 17. Stock WEEK BEGINNING Stock swaps (weekly basis) A N-F Stock edits Adult fiction Junior N-F Stock edits Junior Fiction To be added A-V Editing 20-Oct-2008 27-Oct-2008 746-750 796-796.6 Complete LP deadstock Schedule Junior fiction 3-Nov-2008 Deadstock 10-Nov-2008 360-380 17-Nov-2008 914.6-915 25% limit on stock not 24-Nov-2008 915-917 used in 1 year 1-Dec-2008 917-918 8-Dec-2008 918-920 15-Dec-2008 22-Dec-2008 LP grubby 29-Dec-2008 stock 5-Jan-2009 920s Double week 12-Jan-2009 19-Jan-2009 750-760 26-Jan-2009 000-100 General Fiction 2-Feb-2009 To be reviewed deadstock limit lowered from 20% to 9-Feb-2009 15% 16-Feb-2009
  • 18. What’s still to do? • Early stages with Adult Non-fiction • Earlier stages with Junior • Large Print and audiobooks • Audio-Visual • Start again
  • 19. The Starting Point; Declining Book Loans 110% Now Reversed 100% 90% 80% 70% 60% 2000 2001 2002 2003 2004 2005 2006 2007 2008 Stirling All Book Issues Scotland All Book Issues
  • 20. The Results of Stirling’s Efforts: Fiction Loans 110% 100% 90% 80% 70% 60% 2000 2001 2002 2003 2004 2005 2006 2007 2008 Stirling Adult Fiction Issues Scotland Adult Fiction Issues
  • 21. Taking Care of Business Robert Ruthven ruthvenr@stirling.gov.uk Data prepared by Andrew Muirhead