1. Admin Operations from the Cloud
Volunteers of America Chesapeake, Inc.
Technology Innovation award
presentation
October 29th 2010

2. There are no limits to caring.®
Volunteers of America Chesapeake
 Faith-based, non-profit organization founded in 1896
 Geographic area: Mid-Atlantic region, from Baltimore,
through Maryland, Washington, D.C., Northern Virginia,
Virginia Beach.
 Employ: more than 600 full and part-time staff members.
 Serve: more than 8,000 people each year.
 Operate: 26 programs for individuals and families
serving the: homeless, mentally ill, intellectually disabled,
elderly, those in need of affordable housing, those
recovering from substance abuse and community
corrections.

3. There are no limits to caring.®
Our Pain points
 Poor document retention and retrieval 
missed/delayed reimbursement from funders 
Multiple audit findings & accreditation problems

4. There are no limits to caring.®
Why Cloud Computing?
Infinitely scalable
• Capacity scaling up or down dynamically and immediately
Pay-per-use
• No contractual agreement; strictly pay on usage basis
No upfront cost
• No CapEx, just OpEx costs
Hardware management abstracted
• Minimal or no hardware management by the buyer
Sources:
“A Break in the Clouds: Towards a Cloud Definition”, 2009; Vaquero, Rodero-Merino, Caceres, Linder
"Above the Clouds: A Berkley View of Cloud Computing", 2009; UC Berkley Reliable Adaptive Distributed Systems Laboratory
“Clearing the air on cloud computing”, 2009; McKinsey & Company

5. There are no limits to caring.®
KnowledgeTree document management
 Accounting AP, Invoices, cash receipts, document
storage and archival solution
 Hosted on Amazon Webservices
 Eliminated 2 audit findings related to document
management with this $4000/year solution (20 users/100
GB capacity)
 Improved workflow with contract billing and timely cost
reimbursement
 Collaboration is finally happening!!
 Expanded to HR, Development BU’s and program
services

6. There are no limits to caring.®
KnowledgeTree

7. There are no limits to caring.®
Online Editing

8. There are no limits to caring.®
Roadmap
Microsoft BPOS
Exchange Online
KnowledgeTree
Document Management
Cloud Server Hosting Services
SAGE Applications
SOS Billing
eZ Claim Billing
File Services
Terminal Services/Application
Delivery
Offsite Backup
VOA Chesapeake Offices
Remote Users Remote Users
Internet
Lanham
12Mbps X 3Mbps/Metro Ethernet
1.5Mbps/T1 or SDSL
1Mbps +/DSL/Cable/FiOS
SSL/VPN Communications
Cloud Based
Apps
planned to
be rolled out:
1. Case
Management
- Social
Solutions
2. Spend Mgmt-
Coupa
3. Integrated
HR/Finance
IS-