SDNC13 -Day2- Platform Design – shaping the organisations of the future by Louise Downe

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Service Design Network

Platform Design – shaping the organisations of the future by Louise Downe - Engine Service design often involves creating a network of people and things that act together to create a service. Platform design goes beyond designing individual services, towards designing platforms from which multiple services, journeys and interactions can be built. For example, rather than designing a single healthcare service, a platform approach constructs the internal and outward-facing systems that allow a provider to co-ordinate the development and delivery of its whole portfolio of services. Similarly, rather than designing a mobile app, a platform can produce a whole range of services built around a new technology, provided through a network of devices, users, and partners linked by data flows and revenue streams. In this talk, Louise Downe will outline Engine’s approach to designing platforms, the typical challenges projects face and ways teams can successfully address them.

Diseño Empresariales

CHICKEN SHOPS,
PLATFORMS
& CHAOS
@LouiseDowne / @hereatEngine

DESIGNING
THE FUTURE
@LouiseDowne / @hereatEngine

AND WHY WE
SHOULDN’T
@LouiseDowne / @hereatEngine

IMAGE BY

WATCH TOWER

@LouiseDowne / @hereatEngine

THE FUTURE HAS
NO MORALITY
@LouiseDowne / @hereatEngine

DESIGN:

JUST BECAUSE YOU
CAN DO SOMETHING
DOESN’T MEAN YOU
SHOULD
@LouiseDowne / @hereatEngine

TECHNOLOGY:

IF SOMETHING
CAN BE DONE IT
PROBABLY WILL BE
@LouiseDowne / @hereatEngine

RESTARTING BRITAIN 2 2013 :

‘DISJOINTED INCREMENTALISM’
CHARACTERISES PUBLIC SERVICE
DESIGN: WHERE SERVICES ARE
ALTERED AND ADAPTED BY CHANGING
POLITICAL DRIVERS, PROFESSIONAL
FASHIONS & SHIFTING INSTITUTIONAL
BOUNDARIES...
@LouiseDowne / @hereatEngine

IMAGE BY

E.ON

IMAGE BY

VIC CASAMBROS

IMAGE BY

NASA

IMAGE BY

DIUSGOVUK

SCIENCE TODAY :

“THE ROVERS ENJOY
CONSIDERABLE POLITICAL
SUPPORT IN CONGRESS”
@LouiseDowne / @hereatEngine

IMAGE BY

WELLS FARGO

IMAGE BY

BARCLAYS GROUP

SHOPPER:

“I DON’T THROW MY
RECEIPTS OUT STRAIGHT
AWAY! THEY CAN STEAL
MONEY FROM YOUR ACCOUNT
IF THEY GET THE RECEIPT
WITHIN 24 HOURS”
@LouiseDowne / @hereatEngine

WHEN WE DON’T
KNOW HOW A
THING WORKS
WE MAKE IT UP
@LouiseDowne / @hereatEngine

FUNCTION
FOLLOWS FORM
@LouiseDowne / @hereatEngine

DAVID WEINBERGER :

“SMALL THINGS
LOOSELY JOINED”
@LouiseDowne / @hereatEngine

WE CAN ONLY
TRUST SOMETHING
IF WE THINK WE
KNOW HOW
IT WORKS
@LouiseDowne / @hereatEngine

DESIGN BORDERS
NOT BOUNDARIES
@LouiseDowne / @hereatEngine

LEARN TO SCALE
HONESTLY
@LouiseDowne / @hereatEngine

TAKE UBIQUITY
SERIOUSLY
@LouiseDowne / @hereatEngine

BE MODULAR

@LouiseDowne / @hereatEngine

ANTICIPATE
FUTURE BUSINESS
NEEDS
@LouiseDowne / @hereatEngine

CREATE
AFFORDANCES
@LouiseDowne / @hereatEngine

DON’T DESIGN
THE FUTURE
@LouiseDowne / @hereatEngine

DESIGN
SOMETHING
THE FUTURE
CAN DESIGN
@LouiseDowne / @hereatEngine

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Virtual SDGC20 Workshop | Oct 23, 2020 | Planet centric impact mapping

Service Design Network

Workshop | Dungeons and (Service) Designers: Play-Based Worldbuilding With Research PlayBase is a game/workshop format that allows participants to speculate on possible situations and take on different skillsets to problem-solve as a team. In this workshop Kokaew Wongpichet and Molly Oberholtzer are taking participants through the session from characters creation, game session and reflections on design application.

Virtual SDGC20 Workshop | Oct 23, 2020 | Dungeons and designers play base

Virtual SDGC20 Workshop | Oct 23, 2020 | Dungeons and designers play base

Virtual SDGC20 Workshop | Oct 23, 2020 | Dungeons and designers play base

Service Design Network

Workshop | Control Wars: A Participatory Worldbuilding Game The virtual edition of SDGC20 Control Wars (CW) Game will offer participants a means to shape tomorrow by engaging with systems change, plural social imaginaries and narrative pathways for transition through embodied play. Grace Turtle will introduce ways in which CW tools and techniques can be used to step outside the limitations of bounded rationality to explore the unknown and collaboratively model alternative and more sustainable ways of being, that directly respond to the various crisis edging on our present.

Virtual SDGC20 Workshop | Oct 23, 2020 | Control Wars

Virtual SDGC20 Workshop | Oct 23, 2020 | Control Wars

Virtual SDGC20 Workshop | Oct 23, 2020 | Control Wars

Service Design Network

Talk | Trust as a Design Material Great products build on great relationships. Great relationships are built on trust. Trust is what allows us as humans to make decisions. For every experience we deliver, trust is an integral part of every interaction we design. In this talk Louise Vittrup ill explore perspectives in trust throughout the design process. How can we work with the grain of trust and ethics in order to create a more trustworthy future, more engaging experiences, and deepen our relationship with our customers?

Virtual SDGC20 | Oct 22 23, 2020 | Trust as a design material

Virtual SDGC20 | Oct 22 23, 2020 | Trust as a design material

Virtual SDGC20 | Oct 22 23, 2020 | Trust as a design material

Service Design Network

Talk | The Consequences in Service Design Service design as an emergent discipline often focuses on what's knowable to improve systems and devise structures of change across industries. What happens when crisis strikes? Is resilience inherently part of service design? In this talk, Ron Bronson will explore the consequences of touchpoints and how research influences the lens we use to frame and measure outcomes.

Virtual SDGC20 | Oct 22 23, 2020 | The consequences in service design

Virtual SDGC20 | Oct 22 23, 2020 | The consequences in service design

Virtual SDGC20 | Oct 22 23, 2020 | The consequences in service design

Service Design Network

Talk | Service Design is Everybody's Business What if service design was everybody’s business and not only that of formally trained designers? Sustainable design relies upon partnerships with non-designers and their understanding of the value of service design is critical for success. At Kaiser Permanente, the largest nonprofit healthcare provider in the USA serving 12.5+ million patients, we are democratizing the methods and mindsets of design as a core competency to enable staff to problem solve in radically different ways, transform culture, and extend design to create lasting impact.

Virtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s business

Virtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s business

Virtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s business

Service Design Network

Virtual SDGC20 | Oct 22 23, 2020 | Opening Words

Virtual SDGC20 | Oct 22 23, 2020 | Opening Words

Virtual SDGC20 | Oct 22 23, 2020 | Opening Words

Service Design Network

Talk | Karma Chameleon – Getting to Grips With Culture Club How do we design a culture that works for everybody, but doesn’t try to pretend to be something that it’s not?Transformation is riddled with hurdles, barriers and blockers. When we begin on a transformation journey, how often do we ask ourselves if we need culture change or if we simply need to adapt? When we’re faced with the task of mammoth shifts in organisations, how can we bring people on the journey? How can we make sure that we use the best design thinking principles to design a culture that helps people to be themselves and deliver their best work? Let’s talk through how we can consciously design cultures to support people and to deliver the best work possible. Let’s think through the roles we need and understand the impact that culture can have at an individual, team and organisation wide level.

Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...

Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...

Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...

Service Design Network

Talk | Design As Dissent Dissent has historically been a driving force behind change throughout history, bringing the voices of the under-represented out of obscurity, and challenging convention. In this talk, Carol Yung and Rubia Sinha-Roy reflect on the role dissent has played in their journeys as service designers, and ultimately, as agents of change. They’ll share insights on how they’ve learnt to harness dissent to activate change and how they’ve used acts of dissent to deliver interventions that create a better future.

Virtual SDGC20 | Oct 22 23, 2020 | Design as dissent

Virtual SDGC20 | Oct 22 23, 2020 | Design as dissent

Virtual SDGC20 | Oct 22 23, 2020 | Design as dissent

Service Design Network

In this talk, Gordon Ross will discuss different partnership models that exist between organizations and consultants collaborating on service design initiatives. He will reflect on his experience as a service design consultant across a wide range of private and public sector projects, highlighting challenges faced along the way. Become a member! https://www.service-design-network.org Follow us on Twitter: https://twitter.com/sdnetwork Or on LinkedIn: https://www.linkedin.com/company/2933277 Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/ Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/

Power and Service Design: Making Sense of Service Design's Politics and Influ...

Power and Service Design: Making Sense of Service Design's Politics and Influ...

Power and Service Design: Making Sense of Service Design's Politics and Influ...

Service Design Network

Clara Bidorini, speaks at SDGC19. Clara Bidorini is a social entrepreneur and strategic designer. She coordinates Corporate Acceleration and Organizational Innovation Programs at Kyvo, and teaches Strategic and Business Design in Brazil. Often misunderstood among entrepreneurs, Service Design has proved to be a relevant approach to help corporations and startups to craft solutions together and improve dialogues within their ecosystems. From blockchain to beauty market, the method has proved to be successful not only in leading startups to seek deeper validation of their hypotheses, but also in convincing corporations to pursue data oriented solutions, instead of the usual dogmas. Become a member! https://www.service-design-network.org Follow us on Twitter: https://twitter.com/sdnetwork Or on LinkedIn: https://www.linkedin.com/company/2933277 Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/ Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/

Clara Bidorini | The Missing Framework Between Startups and Corporations | Kyvo

Clara Bidorini | The Missing Framework Between Startups and Corporations | Kyvo

Clara Bidorini | The Missing Framework Between Startups and Corporations | Kyvo

Service Design Network

Evolution of the Double Diamond | Cat Drew | Design Council

Evolution of the Double Diamond | Cat Drew | Design Council

Evolution of the Double Diamond | Cat Drew | Design Council

Service Design Network

Annemarie Lesage, a current lecturer from HEC-Montréal, speaks at SDG19 in Toronto. Design thinking is great, but it will not magically transform an organization from product to service provider (... i.e. the next UBER!). For DT to deliver, the divergent and convergent ideation phases need to both be optimized. This presentation, based on academic research and practical case studies, is about the DT challenges we met while accompanying organisations in this evolution toward providing services: Making sure the divergent phase was really divergent and the convergent phase indeed converged towards innovative, realistic win-wins. Become a member! https://www.service-design-network.org Follow us on Twitter: https://twitter.com/sdnetwork Or on LinkedIn: https://www.linkedin.com/company/2933277 Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/ Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/

Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...

Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...

Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...

Service Design Network

We often talk about the future of Service Design. What will AI bring to it? How will machine learning change our practice? But often, we lack the basic understanding of our past. What’s the first service that ever existed in history? How old is really co-creation? In this fun talk, Daniele shares key stories about the history of our field. Starting with 10,000 BC up to 2019. This little journey will show how Service Design stole ideas from psychology, politics and even philosophy. Become a member! https://www.service-design-network.org Follow us on Twitter: https://twitter.com/sdnetwork Or on LinkedIn: https://www.linkedin.com/company/2933277 Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/ Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/

A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation Academy

A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation Academy

A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation Academy

Service Design Network

John Powell from Hypergiant speaks at SDGC19 in Toronto. Despite our best intentions, contemporary design practice increases inequity, erodes privacy, and decays happiness. Human centered design methods are assumed to be inherently self-correcting and technology and data to be neutral, but this has proven to be far from true. Let's interrogate design practice and explore more ethical methods. Become a member! https://www.service-design-network.org Follow us on Twitter: https://twitter.com/sdnetwork Or on LinkedIn: https://www.linkedin.com/company/2933277 Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/ Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/

We Have Met the Enemy and They Are Us | John Powell | Hypergiant

We Have Met the Enemy and They Are Us | John Powell | Hypergiant

We Have Met the Enemy and They Are Us | John Powell | Hypergiant

Service Design Network

Anne Van Lieren from Livework, speaks at SDGC19 in Toronto. Often customers don’t behave as organisations want, or expect them to - as the majority of people move through their services in autopilot. The past four years at Livework, we have experienced the power of infusing service design with a refined mix of behavioural economics, consumer behaviour and psychology. We have developed a unique approach that goes beyond nudging. By getting people aware at the right time we have helped a wide range of clients to create lasting impact on behaviour change. Become a member! https://www.service-design-network.org Follow us on Twitter: https://twitter.com/sdnetwork Or on LinkedIn: https://www.linkedin.com/company/2933277 Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/ Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/

Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...

Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...

Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...

Service Design Network

Julie Guinn from Elseiver speaks at SDGC19 in Toronto. For designers working in complex systems environments--healthcare, finance, government and education, to name a few--success depends as much on understanding and anticipating how users will interact with a design, as on how the design will interact with the environment in which it is deployed. Failure to diagnose and address underlying system dynamics can leave even the most promising and well-intentioned ideas struggling to gain adoption, or worse, facing outright rejection. This talk will introduce the basic elements of systems, their unique characteristics and behaviours, examples of how they manifest in organisations and industries and specific implications for the design process. Finally, we'll explore a set of highly accessible methods and frameworks designers can use to navigate everyday systems complexity. Become a member! https://www.service-design-network.org Follow us on Twitter: https://twitter.com/sdnetwork Or on LinkedIn: https://www.linkedin.com/company/2933277 Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/ Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/

Designing in Complexity | Julie Guinn | Elsevier

Designing in Complexity | Julie Guinn | Elsevier

Designing in Complexity | Julie Guinn | Elsevier

Service Design Network

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Virtual SDGC20 Workshop | Oct 23, 2020 | Inclusion by design

Virtual SDGC20 Workshop | Oct 23, 2020 | Inclusion by design

Virtual SDGC20 Workshop | Oct 23, 2020 | Inclusion by design

Virtual sdgc20 | oct 22 23, 2020 | washington dc chapter spotlight

Virtual sdgc20 | oct 22 23, 2020 | washington dc chapter spotlight

Virtual sdgc20 | oct 22 23, 2020 | washington dc chapter spotlight

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Virtual sdgc20 | oct 22 23, 2020 | full stack service designers

Virtual sdgc20 | oct 22 23, 2020 | full stack service designers

Virtual SDGC20 Workshop | Oct 23, 2020 | Planet centric impact mapping

Virtual SDGC20 Workshop | Oct 23, 2020 | Planet centric impact mapping

Virtual SDGC20 Workshop | Oct 23, 2020 | Planet centric impact mapping

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Virtual SDGC20 Workshop | Oct 23, 2020 | Dungeons and designers play base

Virtual SDGC20 Workshop | Oct 23, 2020 | Dungeons and designers play base

Virtual SDGC20 Workshop | Oct 23, 2020 | Control Wars

Virtual SDGC20 Workshop | Oct 23, 2020 | Control Wars

Virtual SDGC20 Workshop | Oct 23, 2020 | Control Wars

Virtual SDGC20 | Oct 22 23, 2020 | Trust as a design material

Virtual SDGC20 | Oct 22 23, 2020 | Trust as a design material

Virtual SDGC20 | Oct 22 23, 2020 | Trust as a design material

Virtual SDGC20 | Oct 22 23, 2020 | The consequences in service design

Virtual SDGC20 | Oct 22 23, 2020 | The consequences in service design

Virtual SDGC20 | Oct 22 23, 2020 | The consequences in service design

Virtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s business

Virtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s business

Virtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s business

Virtual SDGC20 | Oct 22 23, 2020 | Opening Words

Virtual SDGC20 | Oct 22 23, 2020 | Opening Words

Virtual SDGC20 | Oct 22 23, 2020 | Opening Words

Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...

Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...

Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...

Virtual SDGC20 | Oct 22 23, 2020 | Design as dissent

Virtual SDGC20 | Oct 22 23, 2020 | Design as dissent

Virtual SDGC20 | Oct 22 23, 2020 | Design as dissent

Power and Service Design: Making Sense of Service Design's Politics and Influ...

Power and Service Design: Making Sense of Service Design's Politics and Influ...

Power and Service Design: Making Sense of Service Design's Politics and Influ...

Clara Bidorini | The Missing Framework Between Startups and Corporations | Kyvo

Clara Bidorini | The Missing Framework Between Startups and Corporations | Kyvo

Clara Bidorini | The Missing Framework Between Startups and Corporations | Kyvo

Evolution of the Double Diamond | Cat Drew | Design Council

Evolution of the Double Diamond | Cat Drew | Design Council

Evolution of the Double Diamond | Cat Drew | Design Council

Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...

Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...

Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...

A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation Academy

A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation Academy

A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation Academy

We Have Met the Enemy and They Are Us | John Powell | Hypergiant

We Have Met the Enemy and They Are Us | John Powell | Hypergiant

We Have Met the Enemy and They Are Us | John Powell | Hypergiant

Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...

Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...

Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...

Designing in Complexity | Julie Guinn | Elsevier

Designing in Complexity | Julie Guinn | Elsevier

Designing in Complexity | Julie Guinn | Elsevier

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Design Inspiration for College by Slidesgo.pptx

TusharBahuguna2

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Collection of select works from my time as an undergraduate student at the University of Wisconsin-Milwaukee (School of Architecture & Urban Planning). Designer with a passion for creating innovative and sustainable designs that meet the needs and desires of clients while positively contributing to the built environment. Above, you will see a link (Websites) to my Archifolio, Archinect, and Issuu pages, including several projects showcasing competency in balancing sustainability, functionality, and aesthetics. Furthermore, prior academic experience has allowed me to learn new skills and abilities within architecture, engineering, construction, landscaping, urban planning, design, and tech. Experienced professional with over seven years of skills in various industries, accompanied by roles ranging from transportation to design and verification. With adaptability and versatility in the workplace, I can effectively manage multiple tasks simultaneously. With excellent communication skills and a positive attitude, I thrive in team environments and am always willing to take on new challenges and responsibilities. Received notable licenses and certifications. This includes becoming a member of the American Institute of Architects (AIA) and obtaining certificates in architectural drafting and Microsoft Teams Essential Training (2019), demonstrating my commitment to education and professional development. Also well-educated in AutoCAD, Revit, Rhino 3D, and other design and visualization programs. My involvement in professional organizations and strong academic record indicate a commitment to excellence. Planning to pursue a B.Arch or M.Arch in architecture to become a licensed architect and create innovative, sustainable designs. If you are interested in discussing a potential position or networking and have any questions or comments, please feel free to connect with me. Looking forward to hearing from you and having the opportunity to work together.

B. Smith. (Architectural Portfolio.).pdf

B. Smith. (Architectural Portfolio.).pdf

B. Smith. (Architectural Portfolio.).pdf

University of Wisconsin-Milwaukee

Peaches App development presentation deck

Peaches App development presentation deck

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