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Veterans, VA and Customer Experience: Busting Stereotypes - Sarah Brooks & Julia Kim, Dept. of Veterans Affairs

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Veterans, VA and Customer Experience: Busting Stereotypes - Sarah Brooks & Julia Kim, Dept. of Veterans Affairs

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DAY TWO – OCT 3nd 2015 at Global Service Design Conference NYC
MORNING KEYNOTE/ /CULTURE CHANGE
more info at: http://bit.ly/1Sbn8W3

DAY TWO – OCT 3nd 2015 at Global Service Design Conference NYC
MORNING KEYNOTE/ /CULTURE CHANGE
more info at: http://bit.ly/1Sbn8W3

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Veterans, VA and Customer Experience: Busting Stereotypes - Sarah Brooks & Julia Kim, Dept. of Veterans Affairs

  1. 1. Sarah Brooks | Veterans Affairs | @sarahbbrooks Julia Kim | Veterans Affairs | Busting Stereotypes Veterans, VA and CX October 3rd, New York City
  2. 2. Credit: Metropolitan Transit Authority
  3. 3. Veterans Experience
  4. 4. Veterans Experience Predictable Be transparent, set expectations Consistent Have systems in place to achieve minimum standards Easy Make it easy to be a customer
  5. 5. Credit: Metropolitan Transit Authority
  6. 6. Veterans Experience 9
  7. 7. Sarah Brooks | Veterans Affairs | @sarahbbrooks Julia Kim | Veterans Affairs | Thank You October 3rd, New York City

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