SlideShare una empresa de Scribd logo

Veterans, VA and Customer Experience: Busting Stereotypes - Sarah Brooks & Julia Kim, Dept. of Veterans Affairs

•
•
Service Design Network
Service Design Network

DAY TWO – OCT 3nd 2015 at Global Service Design Conference NYC MORNING KEYNOTE/ /CULTURE CHANGE more info at: http://bit.ly/1Sbn8W3

Diseño
1 de 11
Descargar para leer sin conexión
Sarah Brooks | Veterans Affairs | @sarahbbrooks Julia Kim | Veterans Affairs | Busting Stereotypes Veterans, VA and CX October 3rd, New York City
Credit: Metropolitan Transit Authority
Veterans Experience
Veterans Experience Predictable Be transparent, set expectations Consistent Have systems in place to achieve minimum standards Easy Make it easy to be a customer
Credit: Metropolitan Transit Authority
Veterans Experience 9
Sarah Brooks | Veterans Affairs | @sarahbbrooks Julia Kim | Veterans Affairs | Thank You October 3rd, New York City

Recomendados

Bluecadet Interactive / Gensler
Bluecadet Interactive / GenslerBluecadet Interactive / Gensler
Bluecadet Interactive / GenslerBEBaer
 
Virtual SDGC20 Workshop | Oct 23, 2020 | Inclusion by design
Virtual SDGC20 Workshop | Oct 23, 2020 | Inclusion by designVirtual SDGC20 Workshop | Oct 23, 2020 | Inclusion by design
Virtual SDGC20 Workshop | Oct 23, 2020 | Inclusion by designService Design Network
 
Virtual sdgc20 | oct 22 23, 2020 | washington dc chapter spotlight
Virtual sdgc20 | oct 22 23, 2020 | washington dc chapter spotlightVirtual sdgc20 | oct 22 23, 2020 | washington dc chapter spotlight
Virtual sdgc20 | oct 22 23, 2020 | washington dc chapter spotlightService Design Network
 
Virtual sdgc20 | oct 22 23, 2020 | full stack service designers
Virtual sdgc20 | oct 22 23, 2020 | full stack service designersVirtual sdgc20 | oct 22 23, 2020 | full stack service designers
Virtual sdgc20 | oct 22 23, 2020 | full stack service designersService Design Network
 
Virtual SDGC20 Workshop | Oct 23, 2020 | Planet centric impact mapping
Virtual SDGC20 Workshop | Oct 23, 2020 | Planet centric impact mappingVirtual SDGC20 Workshop | Oct 23, 2020 | Planet centric impact mapping
Virtual SDGC20 Workshop | Oct 23, 2020 | Planet centric impact mappingService Design Network
 
Virtual SDGC20 Workshop | Oct 23, 2020 | Dungeons and designers play base
Virtual SDGC20 Workshop | Oct 23, 2020 | Dungeons and designers play baseVirtual SDGC20 Workshop | Oct 23, 2020 | Dungeons and designers play base
Virtual SDGC20 Workshop | Oct 23, 2020 | Dungeons and designers play baseService Design Network
 
Virtual SDGC20 Workshop | Oct 23, 2020 | Control Wars
Virtual SDGC20 Workshop | Oct 23, 2020 | Control WarsVirtual SDGC20 Workshop | Oct 23, 2020 | Control Wars
Virtual SDGC20 Workshop | Oct 23, 2020 | Control WarsService Design Network
 
Virtual SDGC20 | Oct 22 23, 2020 | Trust as a design material
Virtual SDGC20 | Oct 22 23, 2020 | Trust as a design materialVirtual SDGC20 | Oct 22 23, 2020 | Trust as a design material
Virtual SDGC20 | Oct 22 23, 2020 | Trust as a design materialService Design Network
 

Recomendados

Bluecadet Interactive / Gensler
Bluecadet Interactive / GenslerBluecadet Interactive / Gensler
Bluecadet Interactive / GenslerBEBaer
 
Virtual SDGC20 Workshop | Oct 23, 2020 | Inclusion by design
Virtual SDGC20 Workshop | Oct 23, 2020 | Inclusion by designVirtual SDGC20 Workshop | Oct 23, 2020 | Inclusion by design
Virtual SDGC20 Workshop | Oct 23, 2020 | Inclusion by designService Design Network
 
Virtual sdgc20 | oct 22 23, 2020 | washington dc chapter spotlight
Virtual sdgc20 | oct 22 23, 2020 | washington dc chapter spotlightVirtual sdgc20 | oct 22 23, 2020 | washington dc chapter spotlight
Virtual sdgc20 | oct 22 23, 2020 | washington dc chapter spotlightService Design Network
 
Virtual sdgc20 | oct 22 23, 2020 | full stack service designers
Virtual sdgc20 | oct 22 23, 2020 | full stack service designersVirtual sdgc20 | oct 22 23, 2020 | full stack service designers
Virtual sdgc20 | oct 22 23, 2020 | full stack service designersService Design Network
 
Virtual SDGC20 Workshop | Oct 23, 2020 | Planet centric impact mapping
Virtual SDGC20 Workshop | Oct 23, 2020 | Planet centric impact mappingVirtual SDGC20 Workshop | Oct 23, 2020 | Planet centric impact mapping
Virtual SDGC20 Workshop | Oct 23, 2020 | Planet centric impact mappingService Design Network
 
Virtual SDGC20 Workshop | Oct 23, 2020 | Dungeons and designers play base
Virtual SDGC20 Workshop | Oct 23, 2020 | Dungeons and designers play baseVirtual SDGC20 Workshop | Oct 23, 2020 | Dungeons and designers play base
Virtual SDGC20 Workshop | Oct 23, 2020 | Dungeons and designers play baseService Design Network
 
Virtual SDGC20 Workshop | Oct 23, 2020 | Control Wars
Virtual SDGC20 Workshop | Oct 23, 2020 | Control WarsVirtual SDGC20 Workshop | Oct 23, 2020 | Control Wars
Virtual SDGC20 Workshop | Oct 23, 2020 | Control WarsService Design Network
 
Virtual SDGC20 | Oct 22 23, 2020 | Trust as a design material
Virtual SDGC20 | Oct 22 23, 2020 | Trust as a design materialVirtual SDGC20 | Oct 22 23, 2020 | Trust as a design material
Virtual SDGC20 | Oct 22 23, 2020 | Trust as a design materialService Design Network
 
Virtual SDGC20 | Oct 22 23, 2020 | The consequences in service design
Virtual SDGC20 | Oct 22 23, 2020 | The consequences in service designVirtual SDGC20 | Oct 22 23, 2020 | The consequences in service design
Virtual SDGC20 | Oct 22 23, 2020 | The consequences in service designService Design Network
 
Virtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s business
Virtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s businessVirtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s business
Virtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s businessService Design Network
 
Virtual SDGC20 | Oct 22 23, 2020 | Opening Words
Virtual SDGC20 | Oct 22 23, 2020 | Opening WordsVirtual SDGC20 | Oct 22 23, 2020 | Opening Words
Virtual SDGC20 | Oct 22 23, 2020 | Opening WordsService Design Network
 
Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...
Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...
Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...Service Design Network
 
Virtual SDGC20 | Oct 22 23, 2020 | Design as dissent
Virtual SDGC20 | Oct 22 23, 2020 | Design as dissentVirtual SDGC20 | Oct 22 23, 2020 | Design as dissent
Virtual SDGC20 | Oct 22 23, 2020 | Design as dissentService Design Network
 
Power and Service Design: Making Sense of Service Design's Politics and Influ...
Power and Service Design: Making Sense of Service Design's Politics and Influ...Power and Service Design: Making Sense of Service Design's Politics and Influ...
Power and Service Design: Making Sense of Service Design's Politics and Influ...Service Design Network
 
Clara Bidorini | The Missing Framework Between Startups and Corporations | Kyvo
Clara Bidorini | The Missing Framework Between Startups and Corporations | KyvoClara Bidorini | The Missing Framework Between Startups and Corporations | Kyvo
Clara Bidorini | The Missing Framework Between Startups and Corporations | KyvoService Design Network
 
Evolution of the Double Diamond | Cat Drew | Design Council
Evolution of the Double Diamond | Cat Drew | Design CouncilEvolution of the Double Diamond | Cat Drew | Design Council
Evolution of the Double Diamond | Cat Drew | Design CouncilService Design Network
 
Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...
Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...
Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...Service Design Network
 
A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation Academy
A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation AcademyA Tiny Service Design History | Daniele Catalanotto | Swiss Innovation Academy
A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation AcademyService Design Network
 
We Have Met the Enemy and They Are Us | John Powell | Hypergiant
We Have Met the Enemy and They Are Us | John Powell | HypergiantWe Have Met the Enemy and They Are Us | John Powell | Hypergiant
We Have Met the Enemy and They Are Us | John Powell | HypergiantService Design Network
 
Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...
Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...
Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...Service Design Network
 
Designing in Complexity | Julie Guinn | Elsevier
Designing in Complexity | Julie Guinn | ElsevierDesigning in Complexity | Julie Guinn | Elsevier
Designing in Complexity | Julie Guinn | ElsevierService Design Network
 
Getting Involved: How to Embed and Manage Service Design in Large Organisatio...
Getting Involved: How to Embed and Manage Service Design in Large Organisatio...Getting Involved: How to Embed and Manage Service Design in Large Organisatio...
Getting Involved: How to Embed and Manage Service Design in Large Organisatio...Service Design Network
 
Building Bridges to Get Everything You Want | Deborah Zell | Dell Technologies
Building Bridges to Get Everything You Want | Deborah Zell | Dell TechnologiesBuilding Bridges to Get Everything You Want | Deborah Zell | Dell Technologies
Building Bridges to Get Everything You Want | Deborah Zell | Dell TechnologiesService Design Network
 
Steph Hay: Designing For Trust
Steph Hay: Designing For TrustSteph Hay: Designing For Trust
Steph Hay: Designing For TrustService Design Network
 
Lina Nilsson: Creative Leadership
Lina Nilsson: Creative LeadershipLina Nilsson: Creative Leadership
Lina Nilsson: Creative LeadershipService Design Network
 
Birgit Mager & Tina Weisser: 24 Success Factors for Brilliant Implementation
Birgit Mager & Tina Weisser: 24 Success Factors for Brilliant ImplementationBirgit Mager & Tina Weisser: 24 Success Factors for Brilliant Implementation
Birgit Mager & Tina Weisser: 24 Success Factors for Brilliant ImplementationService Design Network
 
Jaclyn Ap: 7 Steps to earn the right to design and deliver
Jaclyn Ap: 7 Steps to earn the right to design and deliverJaclyn Ap: 7 Steps to earn the right to design and deliver
Jaclyn Ap: 7 Steps to earn the right to design and deliverService Design Network
 
Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...
Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...
Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...Service Design Network
 
Top Rated Pune Call Girls Saswad ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...
Top Rated Pune Call Girls Saswad ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...Top Rated Pune Call Girls Saswad ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...
Top Rated Pune Call Girls Saswad ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...Call Girls in Nagpur High Profile
 
young call girls in Vivek Vihar🔝 9953056974 🔝 Delhi escort Service
young call girls in Vivek Vihar🔝 9953056974 🔝 Delhi escort Serviceyoung call girls in Vivek Vihar🔝 9953056974 🔝 Delhi escort Service
young call girls in Vivek Vihar🔝 9953056974 🔝 Delhi escort Service9953056974 Low Rate Call Girls In Saket, Delhi NCR
 

Más contenido relacionado

Más de Service Design Network

Virtual SDGC20 | Oct 22 23, 2020 | The consequences in service design
Virtual SDGC20 | Oct 22 23, 2020 | The consequences in service designVirtual SDGC20 | Oct 22 23, 2020 | The consequences in service design
Virtual SDGC20 | Oct 22 23, 2020 | The consequences in service designService Design Network
 
Virtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s business
Virtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s businessVirtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s business
Virtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s businessService Design Network
 
Virtual SDGC20 | Oct 22 23, 2020 | Opening Words
Virtual SDGC20 | Oct 22 23, 2020 | Opening WordsVirtual SDGC20 | Oct 22 23, 2020 | Opening Words
Virtual SDGC20 | Oct 22 23, 2020 | Opening WordsService Design Network
 
Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...
Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...
Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...Service Design Network
 
Virtual SDGC20 | Oct 22 23, 2020 | Design as dissent
Virtual SDGC20 | Oct 22 23, 2020 | Design as dissentVirtual SDGC20 | Oct 22 23, 2020 | Design as dissent
Virtual SDGC20 | Oct 22 23, 2020 | Design as dissentService Design Network
 
Power and Service Design: Making Sense of Service Design's Politics and Influ...
Power and Service Design: Making Sense of Service Design's Politics and Influ...Power and Service Design: Making Sense of Service Design's Politics and Influ...
Power and Service Design: Making Sense of Service Design's Politics and Influ...Service Design Network
 
Clara Bidorini | The Missing Framework Between Startups and Corporations | Kyvo
Clara Bidorini | The Missing Framework Between Startups and Corporations | KyvoClara Bidorini | The Missing Framework Between Startups and Corporations | Kyvo
Clara Bidorini | The Missing Framework Between Startups and Corporations | KyvoService Design Network
 
Evolution of the Double Diamond | Cat Drew | Design Council
Evolution of the Double Diamond | Cat Drew | Design CouncilEvolution of the Double Diamond | Cat Drew | Design Council
Evolution of the Double Diamond | Cat Drew | Design CouncilService Design Network
 
Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...
Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...
Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...Service Design Network
 
A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation Academy
A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation AcademyA Tiny Service Design History | Daniele Catalanotto | Swiss Innovation Academy
A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation AcademyService Design Network
 
We Have Met the Enemy and They Are Us | John Powell | Hypergiant
We Have Met the Enemy and They Are Us | John Powell | HypergiantWe Have Met the Enemy and They Are Us | John Powell | Hypergiant
We Have Met the Enemy and They Are Us | John Powell | HypergiantService Design Network
 
Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...
Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...
Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...Service Design Network
 
Designing in Complexity | Julie Guinn | Elsevier
Designing in Complexity | Julie Guinn | ElsevierDesigning in Complexity | Julie Guinn | Elsevier
Designing in Complexity | Julie Guinn | ElsevierService Design Network
 
Getting Involved: How to Embed and Manage Service Design in Large Organisatio...
Getting Involved: How to Embed and Manage Service Design in Large Organisatio...Getting Involved: How to Embed and Manage Service Design in Large Organisatio...
Getting Involved: How to Embed and Manage Service Design in Large Organisatio...Service Design Network
 
Building Bridges to Get Everything You Want | Deborah Zell | Dell Technologies
Building Bridges to Get Everything You Want | Deborah Zell | Dell TechnologiesBuilding Bridges to Get Everything You Want | Deborah Zell | Dell Technologies
Building Bridges to Get Everything You Want | Deborah Zell | Dell TechnologiesService Design Network
 
Birgit Mager & Tina Weisser: 24 Success Factors for Brilliant Implementation
Birgit Mager & Tina Weisser: 24 Success Factors for Brilliant ImplementationBirgit Mager & Tina Weisser: 24 Success Factors for Brilliant Implementation
Birgit Mager & Tina Weisser: 24 Success Factors for Brilliant ImplementationService Design Network
 
Jaclyn Ap: 7 Steps to earn the right to design and deliver
Jaclyn Ap: 7 Steps to earn the right to design and deliverJaclyn Ap: 7 Steps to earn the right to design and deliver
Jaclyn Ap: 7 Steps to earn the right to design and deliverService Design Network
 
Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...
Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...
Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...Service Design Network
 

Más de Service Design Network (20)

Virtual SDGC20 | Oct 22 23, 2020 | The consequences in service design
Virtual SDGC20 | Oct 22 23, 2020 | The consequences in service designVirtual SDGC20 | Oct 22 23, 2020 | The consequences in service design
Virtual SDGC20 | Oct 22 23, 2020 | The consequences in service design
 
Virtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s business
Virtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s businessVirtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s business
Virtual SDGC20 | Oct 22 23, 2020 | Service Design is everybody s business
 
Virtual SDGC20 | Oct 22 23, 2020 | Opening Words
Virtual SDGC20 | Oct 22 23, 2020 | Opening WordsVirtual SDGC20 | Oct 22 23, 2020 | Opening Words
Virtual SDGC20 | Oct 22 23, 2020 | Opening Words
 
Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...
Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...
Virtual SDGC20 | Oct 22 23, 2020 | Karma Chameleon - getting to grips with cu...
 
Virtual SDGC20 | Oct 22 23, 2020 | Design as dissent
Virtual SDGC20 | Oct 22 23, 2020 | Design as dissentVirtual SDGC20 | Oct 22 23, 2020 | Design as dissent
Virtual SDGC20 | Oct 22 23, 2020 | Design as dissent
 
Power and Service Design: Making Sense of Service Design's Politics and Influ...
Power and Service Design: Making Sense of Service Design's Politics and Influ...Power and Service Design: Making Sense of Service Design's Politics and Influ...
Power and Service Design: Making Sense of Service Design's Politics and Influ...
 
Clara Bidorini | The Missing Framework Between Startups and Corporations | Kyvo
Clara Bidorini | The Missing Framework Between Startups and Corporations | KyvoClara Bidorini | The Missing Framework Between Startups and Corporations | Kyvo
Clara Bidorini | The Missing Framework Between Startups and Corporations | Kyvo
 
Evolution of the Double Diamond | Cat Drew | Design Council
Evolution of the Double Diamond | Cat Drew | Design CouncilEvolution of the Double Diamond | Cat Drew | Design Council
Evolution of the Double Diamond | Cat Drew | Design Council
 
Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...
Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...
Play & Work: How Tangibles Offset Design Thinking Flaws | Annemarie Lesage | ...
 
A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation Academy
A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation AcademyA Tiny Service Design History | Daniele Catalanotto | Swiss Innovation Academy
A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation Academy
 
We Have Met the Enemy and They Are Us | John Powell | Hypergiant
We Have Met the Enemy and They Are Us | John Powell | HypergiantWe Have Met the Enemy and They Are Us | John Powell | Hypergiant
We Have Met the Enemy and They Are Us | John Powell | Hypergiant
 
Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...
Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...
Customer Behaviour by Design - Influencing Behaviour Beyond Nudging | Anne va...
 
Designing in Complexity | Julie Guinn | Elsevier
Designing in Complexity | Julie Guinn | ElsevierDesigning in Complexity | Julie Guinn | Elsevier
Designing in Complexity | Julie Guinn | Elsevier
 
Getting Involved: How to Embed and Manage Service Design in Large Organisatio...
Getting Involved: How to Embed and Manage Service Design in Large Organisatio...Getting Involved: How to Embed and Manage Service Design in Large Organisatio...
Getting Involved: How to Embed and Manage Service Design in Large Organisatio...
 
Building Bridges to Get Everything You Want | Deborah Zell | Dell Technologies
Building Bridges to Get Everything You Want | Deborah Zell | Dell TechnologiesBuilding Bridges to Get Everything You Want | Deborah Zell | Dell Technologies
Building Bridges to Get Everything You Want | Deborah Zell | Dell Technologies
 
Steph Hay: Designing For Trust
Steph Hay: Designing For TrustSteph Hay: Designing For Trust
Steph Hay: Designing For Trust
 
Lina Nilsson: Creative Leadership
Lina Nilsson: Creative LeadershipLina Nilsson: Creative Leadership
Lina Nilsson: Creative Leadership
 
Birgit Mager & Tina Weisser: 24 Success Factors for Brilliant Implementation
Birgit Mager & Tina Weisser: 24 Success Factors for Brilliant ImplementationBirgit Mager & Tina Weisser: 24 Success Factors for Brilliant Implementation
Birgit Mager & Tina Weisser: 24 Success Factors for Brilliant Implementation
 
Jaclyn Ap: 7 Steps to earn the right to design and deliver
Jaclyn Ap: 7 Steps to earn the right to design and deliverJaclyn Ap: 7 Steps to earn the right to design and deliver
Jaclyn Ap: 7 Steps to earn the right to design and deliver
 
Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...
Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...
Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...
 

Último

Top Rated Pune Call Girls Saswad ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...
Top Rated Pune Call Girls Saswad ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...Top Rated Pune Call Girls Saswad ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...
Top Rated Pune Call Girls Saswad ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...Call Girls in Nagpur High Profile
 
VIP Russian Call Girls in Saharanpur Deepika 8250192130 Independent Escort Se...
VIP Russian Call Girls in Saharanpur Deepika 8250192130 Independent Escort Se...VIP Russian Call Girls in Saharanpur Deepika 8250192130 Independent Escort Se...
VIP Russian Call Girls in Saharanpur Deepika 8250192130 Independent Escort Se...Suhani Kapoor
 
SCRIP Lua HTTP PROGRACMACION PLC WECON CA
SCRIP Lua HTTP PROGRACMACION PLC WECON CASCRIP Lua HTTP PROGRACMACION PLC WECON CA
SCRIP Lua HTTP PROGRACMACION PLC WECON CANestorGamez6
 
Captivating Charm: Exploring Marseille's Hillside Villas with Our 3D Architec...
Captivating Charm: Exploring Marseille's Hillside Villas with Our 3D Architec...Captivating Charm: Exploring Marseille's Hillside Villas with Our 3D Architec...
Captivating Charm: Exploring Marseille's Hillside Villas with Our 3D Architec...Yantram Animation Studio Corporation
 
SD_The MATATAG Curriculum Training Design.pptx
SD_The MATATAG Curriculum Training Design.pptxSD_The MATATAG Curriculum Training Design.pptx
SD_The MATATAG Curriculum Training Design.pptxjanettecruzeiro1
 
Punjabi Housewife Call Girls Service Gomti Nagar \ 9548273370 Indian Call Gir...
Punjabi Housewife Call Girls Service Gomti Nagar \ 9548273370 Indian Call Gir...Punjabi Housewife Call Girls Service Gomti Nagar \ 9548273370 Indian Call Gir...
Punjabi Housewife Call Girls Service Gomti Nagar \ 9548273370 Indian Call Gir...nagunakhan
 
VIP College Call Girls Gorakhpur Bhavna 8250192130 Independent Escort Service...
VIP College Call Girls Gorakhpur Bhavna 8250192130 Independent Escort Service...VIP College Call Girls Gorakhpur Bhavna 8250192130 Independent Escort Service...
VIP College Call Girls Gorakhpur Bhavna 8250192130 Independent Escort Service...Suhani Kapoor
 
NO1 Trending kala jadu Love Marriage Black Magic Punjab Powerful Black Magic ...
NO1 Trending kala jadu Love Marriage Black Magic Punjab Powerful Black Magic ...NO1 Trending kala jadu Love Marriage Black Magic Punjab Powerful Black Magic ...
NO1 Trending kala jadu Love Marriage Black Magic Punjab Powerful Black Magic ...Amil baba
 
Petrosains Drama Competition (PSDC).pptx
Petrosains Drama Competition (PSDC).pptxPetrosains Drama Competition (PSDC).pptx
Petrosains Drama Competition (PSDC).pptxIgnatiusAbrahamBalin
 
VIP Call Girls Bhiwandi Ananya 8250192130 Independent Escort Service Bhiwandi
VIP Call Girls Bhiwandi Ananya 8250192130 Independent Escort Service BhiwandiVIP Call Girls Bhiwandi Ananya 8250192130 Independent Escort Service Bhiwandi
VIP Call Girls Bhiwandi Ananya 8250192130 Independent Escort Service BhiwandiSuhani Kapoor
 
Best VIP Call Girls Noida Sector 47 Call Me: 8448380779
Best VIP Call Girls Noida Sector 47 Call Me: 8448380779Best VIP Call Girls Noida Sector 47 Call Me: 8448380779
Best VIP Call Girls Noida Sector 47 Call Me: 8448380779Delhi Call girls
 
Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...
Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...
Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...kumaririma588
 
CBD Belapur Individual Call Girls In 08976425520 Panvel Only Genuine Call Girls
CBD Belapur Individual Call Girls In 08976425520 Panvel Only Genuine Call GirlsCBD Belapur Individual Call Girls In 08976425520 Panvel Only Genuine Call Girls
CBD Belapur Individual Call Girls In 08976425520 Panvel Only Genuine Call Girlsmodelanjalisharma4
 
Best VIP Call Girls Noida Sector 44 Call Me: 8448380779
Best VIP Call Girls Noida Sector 44 Call Me: 8448380779Best VIP Call Girls Noida Sector 44 Call Me: 8448380779
Best VIP Call Girls Noida Sector 44 Call Me: 8448380779Delhi Call girls
 
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)amitlee9823
 
DragonBall PowerPoint Template for demo.pptx
DragonBall PowerPoint Template for demo.pptxDragonBall PowerPoint Template for demo.pptx
DragonBall PowerPoint Template for demo.pptxmirandajeremy200221
 
Recommendable # 971589162217 # philippine Young Call Girls in Dubai By Marina...
Recommendable # 971589162217 # philippine Young Call Girls in Dubai By Marina...Recommendable # 971589162217 # philippine Young Call Girls in Dubai By Marina...
Recommendable # 971589162217 # philippine Young Call Girls in Dubai By Marina...home
 

Último (20)

Top Rated Pune Call Girls Saswad ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...
Top Rated Pune Call Girls Saswad ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...Top Rated Pune Call Girls Saswad ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...
Top Rated Pune Call Girls Saswad ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...
 
young call girls in Vivek Vihar🔝 9953056974 🔝 Delhi escort Service
young call girls in Vivek Vihar🔝 9953056974 🔝 Delhi escort Serviceyoung call girls in Vivek Vihar🔝 9953056974 🔝 Delhi escort Service
young call girls in Vivek Vihar🔝 9953056974 🔝 Delhi escort Service
 
VIP Russian Call Girls in Saharanpur Deepika 8250192130 Independent Escort Se...
VIP Russian Call Girls in Saharanpur Deepika 8250192130 Independent Escort Se...VIP Russian Call Girls in Saharanpur Deepika 8250192130 Independent Escort Se...
VIP Russian Call Girls in Saharanpur Deepika 8250192130 Independent Escort Se...
 
SCRIP Lua HTTP PROGRACMACION PLC WECON CA
SCRIP Lua HTTP PROGRACMACION PLC WECON CASCRIP Lua HTTP PROGRACMACION PLC WECON CA
SCRIP Lua HTTP PROGRACMACION PLC WECON CA
 
B. Smith. (Architectural Portfolio.).pdf
B. Smith. (Architectural Portfolio.).pdfB. Smith. (Architectural Portfolio.).pdf
B. Smith. (Architectural Portfolio.).pdf
 
Captivating Charm: Exploring Marseille's Hillside Villas with Our 3D Architec...
Captivating Charm: Exploring Marseille's Hillside Villas with Our 3D Architec...Captivating Charm: Exploring Marseille's Hillside Villas with Our 3D Architec...
Captivating Charm: Exploring Marseille's Hillside Villas with Our 3D Architec...
 
young call girls in Pandav nagar 🔝 9953056974 🔝 Delhi escort Service
young call girls in Pandav nagar 🔝 9953056974 🔝 Delhi escort Serviceyoung call girls in Pandav nagar 🔝 9953056974 🔝 Delhi escort Service
young call girls in Pandav nagar 🔝 9953056974 🔝 Delhi escort Service
 
SD_The MATATAG Curriculum Training Design.pptx
SD_The MATATAG Curriculum Training Design.pptxSD_The MATATAG Curriculum Training Design.pptx
SD_The MATATAG Curriculum Training Design.pptx
 
Punjabi Housewife Call Girls Service Gomti Nagar \ 9548273370 Indian Call Gir...
Punjabi Housewife Call Girls Service Gomti Nagar \ 9548273370 Indian Call Gir...Punjabi Housewife Call Girls Service Gomti Nagar \ 9548273370 Indian Call Gir...
Punjabi Housewife Call Girls Service Gomti Nagar \ 9548273370 Indian Call Gir...
 
VIP College Call Girls Gorakhpur Bhavna 8250192130 Independent Escort Service...
VIP College Call Girls Gorakhpur Bhavna 8250192130 Independent Escort Service...VIP College Call Girls Gorakhpur Bhavna 8250192130 Independent Escort Service...
VIP College Call Girls Gorakhpur Bhavna 8250192130 Independent Escort Service...
 
NO1 Trending kala jadu Love Marriage Black Magic Punjab Powerful Black Magic ...
NO1 Trending kala jadu Love Marriage Black Magic Punjab Powerful Black Magic ...NO1 Trending kala jadu Love Marriage Black Magic Punjab Powerful Black Magic ...
NO1 Trending kala jadu Love Marriage Black Magic Punjab Powerful Black Magic ...
 
Petrosains Drama Competition (PSDC).pptx
Petrosains Drama Competition (PSDC).pptxPetrosains Drama Competition (PSDC).pptx
Petrosains Drama Competition (PSDC).pptx
 
VIP Call Girls Bhiwandi Ananya 8250192130 Independent Escort Service Bhiwandi
VIP Call Girls Bhiwandi Ananya 8250192130 Independent Escort Service BhiwandiVIP Call Girls Bhiwandi Ananya 8250192130 Independent Escort Service Bhiwandi
VIP Call Girls Bhiwandi Ananya 8250192130 Independent Escort Service Bhiwandi
 
Best VIP Call Girls Noida Sector 47 Call Me: 8448380779
Best VIP Call Girls Noida Sector 47 Call Me: 8448380779Best VIP Call Girls Noida Sector 47 Call Me: 8448380779
Best VIP Call Girls Noida Sector 47 Call Me: 8448380779
 
Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...
Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...
Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...
 
CBD Belapur Individual Call Girls In 08976425520 Panvel Only Genuine Call Girls
CBD Belapur Individual Call Girls In 08976425520 Panvel Only Genuine Call GirlsCBD Belapur Individual Call Girls In 08976425520 Panvel Only Genuine Call Girls
CBD Belapur Individual Call Girls In 08976425520 Panvel Only Genuine Call Girls
 
Best VIP Call Girls Noida Sector 44 Call Me: 8448380779
Best VIP Call Girls Noida Sector 44 Call Me: 8448380779Best VIP Call Girls Noida Sector 44 Call Me: 8448380779
Best VIP Call Girls Noida Sector 44 Call Me: 8448380779
 
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)
 
DragonBall PowerPoint Template for demo.pptx
DragonBall PowerPoint Template for demo.pptxDragonBall PowerPoint Template for demo.pptx
DragonBall PowerPoint Template for demo.pptx
 
Recommendable # 971589162217 # philippine Young Call Girls in Dubai By Marina...
Recommendable # 971589162217 # philippine Young Call Girls in Dubai By Marina...Recommendable # 971589162217 # philippine Young Call Girls in Dubai By Marina...
Recommendable # 971589162217 # philippine Young Call Girls in Dubai By Marina...
 

Veterans, VA and Customer Experience: Busting Stereotypes - Sarah Brooks & Julia Kim, Dept. of Veterans Affairs