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Trust as a Design
Material
1508™
Would you ‘trust’ your
boss or your partner to
look through your
unlocked phone?
My name is Louise
Persuassion
Emotions
Trust
What do you think of when you hear
the word ‘trust’?
Known
Vulnerability
UnknownTRUST
Model by Rachel Botsman
The evolution of trust
LOCAL INSTITUTIONAL DISTRIBUTED
Model by Rachel Botsman
Local trust
Institutional trust
Breach of trust
Because trust can be broken
Distributed trust
?
We need to
understand the grain
of TRUST(worthy) in
order to design for it
1508™
1. WHICH VALUES DO
YOU WISH TO UPHOLD
IN YOUR PRODUCT?
Data protection
Dignity
Well-being
Non-discrimination
Autonomy
Participation
Privacy
Accountability
Interoperability
Transparency
Openness and
Shareability
Sustainability
Inclusion and Equality
Responsibility
Safety and Security
2. WHAT IS YOUR
INTENTION?
0
1
0
1
0
1
0
1
0
1
01
0 0
1
1
Be intentional
And let your intention + values be your
driver
“Those terms of
use are really
invasive, and they
want a lot of
information you
don’t normally
share. Don’t sign
up for that.
3. WHAT ARE THE
POTENTIAL IMPACTS?
The negative
Worry
• How can you prevent
this from happening?
• How can you mitigate
its implication?
The positive
Hope
• What actions can you take to
ensure that this will happen?
• If it happens, how can you
support its continuation?
4. HOW ARE YOU
BEING TRANSPARENT?
But I though we were
friends
Trusters need to know exactly what is
going on and what is going to happen in
the app or technology they are using.
Would you trust [this]
with your own data?
If your answer is no, then
don’t do it!
Thank you
lvc@1508.dk
1508™

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Virtual SDGC20 | Oct 22 23, 2020 | Trust as a design material