Itsm

IT Service Management Mike Greene Mike Bohmbach Daniel Paulus

Are you ready? ,[object Object],[object Object]

Scenario ,[object Object],[object Object],[object Object]

What is ITSM? ,[object Object],[object Object],[object Object]

What you will leave with today ,[object Object],[object Object],[object Object]

Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Service Level Management ,[object Object],[object Object],[object Object],[object Object]

Service Level Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Financial Management ,[object Object],[object Object],[object Object],[object Object],[object Object]

Financial Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Availability Management ,[object Object],[object Object]

Availability Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Availability Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Capacity Management ,[object Object],[object Object]

Capacity Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IT Service Continuity Management ,[object Object],[object Object],[object Object],[object Object],[object Object]

IT Service Continuity Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IT Service Continuity Management ,[object Object],[object Object],[object Object]

Service Support – Service Desk ,[object Object],[object Object],[object Object],[object Object],[object Object]

Service Support – Service Desk ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Service Support – Incident and Problem Management ,[object Object],[object Object],[object Object],[object Object],[object Object]

Incident Management Cont. ,[object Object],[object Object],[object Object],[object Object]

Service Support – Change Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Service Support – Release Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Service Support – Configuration Management ,[object Object],[object Object],[object Object]

Service Support – Configuration Management cont… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Review ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Things to remember… ,[object Object],[object Object],[object Object],[object Object]

Itsm

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