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Systems	Thinking
Josep	Mª	Monguet
Jm.monguet@upc.edu
https://dintoolkit.com
Updated	XI-2019
Models	to		understand	and	predict	
behaviour	and	its	interest	in	design.
huntingmammoths.com
Systems	Thinking	is	a	key	discipline
huntingmammoths.com
Systems	Thinking	is	a	key	discipline	
From	now	on,	you	will	need	ST	to	work,	&	live
huntingmammoths.com
From	now	on,	you	will	need	“systems	thinking”	to	work	…
Everything	can	be	and	must	be	
seen	(modelled)	as	a	system
huntingmammoths.com
From	now	on,	you	will	need	“systems	thinking”	to	work	…
Everything	can	be	and	must	be	
seen	(modelled)	as	a	system
huntingmammoths.com
From	now	on,	you	will	need	“systems	thinking”	to	work	…
Is	this	a	system?
1	Can	you	identify	the	individual	parts?	
2	Do	the	parts	affect	each	other?	
3	Do	the	parts	together	produce	an	effect	that	is	
different	from	the	effect	of	each	part	on	its	own?	
4	Does	the	effect	persist	in	a	variety	of	
circumstances?
huntingmammoths.com
P: Ever	wonder	what	those	sparkly	dots	are	up	there?
T: Pumbaa.	I	don't	wonder;	I	know.
P: Oh!	...What	are	they?
T: They're	fireflies.	Fireflies	that	uh…	got	stuck	up	on	
that	big…	bluish-black…	thing.
P: Oh.	Gee.	I	always	thought	that	they	were	balls	of	
gas	burning	billions	of	miles	away
T: Pumbaa,	wit’	you,	everything's	gas.
P: Simba,	what	do	you	think?
S: Well,	I	don't	know…
P: Aw	come	on.	Give,	give,	give	..	Well,	come	on,	
Simba,	we	told	you	ours...	pleeeease?
T: Come	on,	come	on...	give,	give..
S: Well,	somebody	once	told	me	that	the	great	kings	
of	the	past	are	up	there;	watching	over	us.
P: Really?
T: You	mean	a	bunch	of	royal	dead	guys	are	watching	
us?	Pbbb.
From	now	on,	you	will	need	“systems	thinking”	to	work	…
Systems;	explanations	
we	need	for	everything.
The Lion King. 1994
huntingmammoths.com
Conscious	or	not	we	live	inside	systems
Everything	is	
connected.
Linear	thinking:
You	may	think	you	
are	doing	just	one	
thing	…
Mistake:	Consider	
isolated	subsystems	
or		just	part	of	the	
systems
From	now	on,	you	will	need	“systems	thinking”	to	work	…
huntingmammoths.com
You	may	
think	you	
are	doing	
just	one	
thing	…
Why	 is	
Berlusconi	in	
debt	whit	
Fellini?
Cinema	- TV	& Advertising.
From	now	on,	you	will	need	“systems	thinking”	to	work	…
La	dolce	vita,	1960
Anita Ekberg
Marcello Mastroianni
huntingmammoths.com
You	may	
think	you	
are	doing	
just	one	
thing	…
Sure	of	what	we	are	doing	exactly?
From	now	on,	you	will	need	“systems	thinking”	to	work	…
huntingmammoths.com
In	some	places	you	can	be	against	a	system	…
…	but	in	fact		from	an	alternative	system.
Marshmallow	experiment.	Study	on	delayed	gratification.	
Children	deciding	between	a	small	reward	now	or	2	small	rewards	15	min.	later.		
Systems	may	be	created	real	time	
Researchers	found	that	
children	who	were	able	to	wait	
longer	for	the	preferred	
rewards	tended	to	have	better	
life	outcomes,	as	measured	by	
educational	attainment, body	
mass	index	(BMI) ...
From	now	on,	you	will	need	“systems	thinking”	to	work	…
huntingmammoths.com
You	can	be	against	a	system,	
…but someone	will	anticipate	the	
trends	and	accommodate	them
From	now	on,	you	will	need	“systems	thinking”	to	live
huntingmammoths.com
System	structure
See	the	whole	picture	and	understand	
the	reasons	of	cause	effect.
From	now	on,	you	will	need	“systems	thinking”	to	work	…
Patterns	of	behaviour
Understanding	the	
relationship	cause	effect.	
Events
Just	seeing	events	but	not	the	
relationship	and	/or	the	why.
huntingmammoths.com
System	structure
See	the	whole	picture	and	understand	
the	reasons	of	cause	effect.
From	now	on,	you	will	need	“systems	thinking”	to	work	…
Patterns	of	behaviour
Understanding	the	
relationship	cause	effect.	
Events
Just	seeing	events	but	not	the	
relationship	and	/or	the	why.	
Reactive	
How	can	we	react	right	
now?
Generative	– creative.	
What	are	the	mental	or	
organizational	structures	that	
create	this	patterns?
Adaptive
Why	is	this	happening	so	
often	?
huntingmammoths.com
Map	of	the	session
Integrative	Thinking
Design	Thinking
Difficulties
i
Mistakes
Cases	
Definition
TV-Cinema
Ecology
Politics	
Development
Society
…
Techniques
Tree	diagram
Causal	Loops
Objectives
Review
v.1
v.2
Complexity	(SPR)
Education.	Analytical/Systemic
Pygmalion	effect
Diversity	of	systems
- Structure	
- Behaviour
Exercise
ThinkingSystems
Laziness
huntingmammoths.com
The	most	
important	
system	in	
the	world ?
From	now	on,	you	will	need	“systems	thinking”	to	live
huntingmammoths.com
Exercise.
Explain	what	is	democracy	to	an	
alien	that	belongs	to	a	culture	that	
is	much	more	advanced	than	ours.
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Exercise.	Explain	what	is	democracy	to	an	alien
Comparing	
to	other	
options	and	
scaling
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Exercise.	Explain	what	is	politics	to	an	alien
As	a	process	
with	a	flux	
of	events
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Exercise.	Explain	what	is	politics	to	an	alien
Vision	of	big	
components
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Exercise.	Explain	what	is	politics	to	an	alien
A	cloud	of	
interrelated	
concepts
huntingmammoths.com
Objectives
• Conversation about	imperfect	and	incomplete	
abstractions	of	systems.
• Apply	a	couple	of	techniques	to	define	and	act	
on	systems.
huntingmammoths.com
Laziness	of	thinking
huntingmammoths.com
Map	of	the	session
Integrative	Thinking
Design	Thinking
Difficulties
i
Mistakes
Cases	
Definition
TV-Cinema
Ecology
Politics	
Development
Society
…
Techniques
Tree	diagram
Causal	Loops
Objectives
Review
v.1
v.2
Complexity	(SPR)
Education.	Analytical/Systemic
Pygmalion	effect
Diversity	of	systems
- Structure	
- Behaviour
Exercise
ThinkingSystems
Laziness
huntingmammoths.com
Laziness	of	thinking
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Laziness	of	thinking
Human	biology
We	need	to	think	that	we	are	right.
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v
Human	biology
We	need	to	think	that	we	are	right.
Sense	of	life
Experience	sensation	of	knowledge.
Laziness	of	thinking
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v
Human	biology
We	need	to	think	that	we	are	right.
Sense	of	life
Experience	sensation	of	knowledge.
Behaviour
We	think	we	understand	more	than	we	understand.
Laziness	of	thinking
huntingmammoths.com
Human	biology
We	need	to	think	that	we	are	right.
Sense	of	life
Experience	sensation	of	knowledge.
Behaviour
We	think	we	understand	more	than	we	understand.
Result:
Let	down	the	guard	and	make	mistakes
v
Laziness	of	thinking
huntingmammoths.com
v
Laziness	of	thinking
Human	biology
We	need	to	think	that	we	are	right.
Sense	of	life
Experience	sensation	of	knowledge.
Behaviour
We	think	we	understand	more	than	we	understand.
Result:
Let	down	the	guard	and	make	mistakes
huntingmammoths.com
"Americans	need	
the	phone,	we	do	
not.	We	have	a	
gang	of	messenger	
guys	"
Sir	William	Preece,	
British	Post	Office,	1876.
Laziness	of	thinking
huntingmammoths.com
Who	the	hell	
want	to	hear	the	
actors	speacking?
H.	M.	Warner,					Warner	Brothers,	1927.
Laziness	of	thinking
huntingmammoths.com
Answer	of	DECCA	
Recording	Co.	to	The	
Beatles.	1962
“We	don’t	like	that	sound.	
Guitar	music	is	finished”
Laziness	of	thinking
huntingmammoths.com
Laziness	of	thinking
Darryl	F.	Zanuck.	General	Manager	at	20th	Century	Fox.	1946
“TV	is	not	going	to	be	
in	the	market	for	
more	than	six	months.	
People	will	be	bored	
of	looking	at	the	same	
box	all	nights”
huntingmammoths.com
"The	global	
computer	market	
can	be	as	good	as	
about	five	
machines."
Thomas	Watson,	president	of		IBM.	1943	
Laziness	of	thinking
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Ken	Olson,	founder	of	Digital	Equipment.	1977
“There	is	no	reason	to	think	
that	people	wants	to	have	a	
computer	at	home”
Laziness	of	thinking
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John	Sculley.	
CEO	de	Apple	1987
"There	is	no	
home	
market	for	
computers"
Laziness	of	thinking
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Laziness	of	thinking
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Laziness	of	thinking
9.2
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Laziness	of	thinking
huntingmammoths.com
A	seismic	and	tsunami	alarm	system	based	on	
SMS	sends	an	alert	within	2	minutes	of	
recording	the	earthquake.
Merry	
Christmas	
25	Dec	2004
Laziness	of	thinking
huntingmammoths.com
"The	problems	we	
have	created	today	
in	the	world	can't	
be	solved	with	the	
same	level	of	
thinking	that	
created	them."
Laziness	of	thinking
huntingmammoths.com
...	if	what	is	designed	is	complex,	not	tangible	and	the	
effects		unforeseeable.
Laziness	of	thinking
huntingmammoths.com
New	thinking	for	new	solutions
huntingmammoths.com
Map	of	the	session
Design	Thinking
Difficulties
i
Mistakes
Cases	
Definition
TV-Cinema
Ecology
Politics	
Development
Society
…
Techniques
Tree	diagram
Causal	Loops
Objectives
Review
v.1
v.2
Complexity	(SPR)
Education.	Analytical/Systemic
Pygmalion	effect
Diversity	of	systems
- Structure	
- Behaviour
Exercise
ThinkingSystems
Laziness	
Integrative	Thinking
huntingmammoths.com
Understanding
Causalities	
Architecture
Relevance
New	thinking	for	new	solutions
How	does	great	leaders	think?
huntingmammoths.com
Understanding
Causalities	
Architecture
Relevance
New	thinking	for	new	solutions
Considering	all	
the	relevant	
aspects	of	the	
problem
Multidirectional	
study	of	
causalities,	not	
just	linear.	
Not	losing	global	
and	general		view	
while	working	
with	parts	of	the	
problem	or	the	
possible	solution
Looking	for	
alternative	views	
or	solutions	to	
obtain	the	
necessary	degree	
of	quality
huntingmammoths.com
Understanding
Causalities	
Architecture
Relevance
New	thinking	for	new	solutions
Considering	all	
the	relevant	
aspects	of	the	
problem
Less	or	non	relevant	factors
Facilitate	study	and	discussions
Relevant	
factors
huntingmammoths.com
Understanding
Causalities	
Architecture
Relevance
New	thinking	for	new	solutions
Multidirectional	
study	of	causalities,	
not	just	linear.	
Optimisation
through	360	
directionality
huntingmammoths.com
Understanding
Causalities	
Architecture
Relevance
New	thinking	for	new	solutions
Not	losing	global	and	
general		view	while	
working	with	parts	of	
the	problem	or	the	
possible	solution
Have	an	eye	for	detail	
as	well	as	for	all	the	
whole	picture
huntingmammoths.com
Understanding
Causalities	
Architecture
Relevance
New	thinking	for	new	solutions
Looking	for	
alternative	views	
or	solutions	to	
obtain	the	
necessary	degree	
of	quality
Try	disruptive	new	
ideas	vs	the	norm.
Galieo vs.	Classical
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System	thinking	basics
huntingmammoths.com
Map	of	the	session
Design	Thinking
Difficulties
i
Mistakes
Cases	
Definition
TV-Cinema
Ecology
Politics	
Development
Society
…
Techniques
Tree	diagram
Causal	Loops
Objectives
Review
v.1
v.2
Complexity	(SPR)
Education.	Analytical/Systemic
Pygmalion	effect
Diversity	of	systems
- Structure	
- Behaviour
Exercise
ThinkingSystems
Laziness	
Integrative	Thinking
huntingmammoths.com
Systems	are	not	easy	to	understand	and	predict.
Slug												Frog														Snake
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Systems	are	not	easy	to	understand	and	predict.
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Common	lizards
Systems	are	not	easy	to	understand	and	predict.
huntingmammoths.com
Systems	are	not	easy	to	understand	and	predict.
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Slug-frog-snake	
system	
simulation.	
Systems	are	not	easy	to	understand	and	predict.
huntingmammoths.com
Trying	to	
understand	
life	by	just		
studying	the	
dead.
Education	is	mainly	analytical
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Formal	education	rewards	linear	thinking.	
Research	with	young	children	indicates	that	we	have	latent	skills	as	
systems	thinkers	that	are	undeveloped,	even	repressed,	by	formal	education.
Reality	is	made	up	of	circles,	but	we	
see	straight	lines.	Herein	lies	the	
beginnings	of	our	limitation	as	
systems	thinkers.	
Peter	Senge
Western	languages	are	biased	towards	a	linear	world	view	
The	subject-to-verb	object	structure	shapes	perception.	Our	brains	are	trained	to	link	together	
thoughts	in	the	same	way.	
Education	is	mainly	analytical
huntingmammoths.com
Analytic	Thinking	
Understand	what	the	parts	do	
Assemble	understanding	of	the	parts	into	
an	understanding	of	the	whole
Whole	=	Sum	of	parts	
Life	&	human	activity	configure	complex	systems
+	Systems	Thinking	
What	it’s	a	part	of	…
Understanding	functional	interdependencies	
of	the	parts	in	the	behaviour	of	the	whole	
Whole	=	Product	of	part	interactions
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Inter-
dependence	
in	complex	
systems
Life	&	human	activity	configure	complex	systems
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Irrigation
Cotton
Agricultural	
dependence
Lots	of	chemicals
…
Life	&	human	activity	configure	complex	systems
Inter-
dependence	
in	complex	
systems
huntingmammoths.com
Life	&	human	activity	configure	complex	systems
Inter-
dependence	
in	complex	
systems
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Small	events	causing	
disproportionate	
effects.
Friendship	Brand	&	Mandela,	a	
prison	warder	at	Robben Island.	
5	August	1962	11	February	1990
Life	&	human	activity	configure	complex	systems
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Life	&	human	activity	configure	complex	systems
huntingmammoths.com
Life	&	human	activity	configure	complex	systems
huntingmammoths.com
Life	&	human	activity	configure	complex	systems
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Diversity	of	systems
huntingmammoths.com
Structure	
(Capability	to	understand)
Complicated
Simplify	to	make	the	model	
understandable
Simple
Ordered Complex Chaotic
Behaviour		| Capability	to	predict)
A	system	is	a	way	of	looking	at	the	world	.
huntingmammoths.com
Structure	
(Capability	to	understand)
Complicated
Simplify	to	make	the	model	
understandable
Simple
Ordered Complex Chaotic
Behaviour		| Capability	to	predict)
A	system	is	a	way	of	looking	at	the	world	.
huntingmammoths.com
Structure	
(Capability	to	understand)
Complicated
Simplify	to	make	the	model	
understandable
Simple
Ordered Complex Chaotic
Behaviour		| Capability	to	predict)
A	system	is	a	way	of	looking	at	the	world	.
huntingmammoths.com
Structure	
(Capability	to	understand)
Complicated
Simplify	to	make	the	model	
understandable
Simple
Ordered Complex Chaotic
Behaviour		| Capability	to	predict)
A	system	is	a	way	of	looking	at	the	world	.
huntingmammoths.com
Structure	
(Capability	to	understand)
Complicated
Simplify	to	make	the	model	
understandable
Simple
Ordered Complex Chaotic
Behaviour		| Capability	to	predict)
A	system	is	a	way	of	looking	at	the	world	.
huntingmammoths.com
Structure	
(Capability	to	understand)
Complicated
Simplify	to	make	the	model	
understandable
Simple
Ordered Complex Chaotic
Behaviour		| Capability	to	predict)
A	system	is	a	way	of	looking	at	the	world	.
huntingmammoths.com
Structure	
(Capability	to	understand)
Complicated
Simplify	to	make	the	model	
understandable
Simple
Ordered Complex Chaotic
Behaviour		| Capability	to	predict)
A	system	is	a	way	of	looking	at	the	world	.
huntingmammoths.com
Structure	
(Capability	to	understand)
Complicated
Simplify	to	make	the	model	
understandable
Simple
Ordered Complex Chaotic
Behaviour		| Capability	to	predict)
A	system	is	a	way	of	looking	at	the	world	.
huntingmammoths.com
Structure	
(Capability	to	understand)
Complicated
Simplify	to	make	the	model	
understandable
Simple
Ordered Complex Chaotic
Behaviour		| Capability	to	predict)
A	system	is	a	way	of	looking	at	the	world	.
huntingmammoths.com
A	system	must	be	thought	considering it may	be:	
Tightly	coupled.	 Everything	may	influence everything.
Multi	dynamics.	 Changes	may	occur	at	many	scales	and	levels.
Counterintuitive.	 Cause	and	effect	may	be	distant	in	time	and/or	space.	
Policy	resistant.	
Obvious	solutions	to	problems	fail	or	actually	worsen	the	
situation.
Non-linear.	
Long	term	behaviour	is	often	different	from	short	term	
behaviour.
A	system	is	a	way	of	looking	at	the	world.
huntingmammoths.com
System	thinking	techniques
huntingmammoths.com
Map	of	the	session
Design	Thinking
Difficulties
i
Mistakes
Cases	
Definition
TV-Cinema
Ecology
Politics	
Development
Society
…
Techniques
Tree	diagram
Causal	Loops
Objectives
Review
v.1
v.2
Complexity	(SPR)
Education.	Analytical/Systemic
Pygmalion	effect
Diversity	of	systems
- Structure	
- Behaviour
Exercise
ThinkingSystems
Laziness	
Integrative	Thinking
huntingmammoths.com
Design
A	key	discipline	for	
innovation
What	is	design?
huntingmammoths.com
Design
A	way	of	thinking
What	is	design?
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...	a	good	tool	for	any	
organization	to	work	better	
as	a	system
Design
What	is	design?
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...	a	way	of	thinking	that	
should	be	a	subject	in	the	
education	for	any	profession
Design
What	is	design?
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...	useful	to	solve	
extraordinarily	persistent	
and	difficult	challenges
Design
What	is	design?
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Exercise	of	
design
What	is	design?
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750
millions each	day.
What	is	design?
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Ideas?
What	is	design?
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More	ideas?
What	is	design?
huntingmammoths.com
+												=
Just	another	idea
What	is	design?
huntingmammoths.com
What	is	design?
huntingmammoths.com
Thinking	like	a	designer?
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How	does	a	designer	think?
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How	does	a	designer	think?
Imagination
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How	does	a	designer	think?
Imagination
Rationality
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Imagination
Empathy
Rationality
How	does	a	designer	think?
huntingmammoths.com
System	thinking
Tools
huntingmammoths.com
Map	of	the	session
Design	Thinking
Difficulties
i
Mistakes
Cases	
Definition
TV-Cinema
Ecology
Politics	
Development
Society
…
Techniques
Tree	diagram
Causal	Loops
Objectives
Review
v.1
v.2
Complexity	(SPR)
Education.	Analytical/Systemic
Pygmalion	effect
Diversity	of	systems
- Structure	
- Behaviour
Exercise
ThinkingSystems
Laziness	
Integrative	Thinking
huntingmammoths.com
System	thinking	tools
Brainstorming	 Dynamic	thinking	 Structural	thinking
All	the	components										Components	relationship											Making	decisions
Combined	to	achieve	deeper	insights	into	dynamic	behavior.
huntingmammoths.com
Q-Q	diagram		(Ishikawa)
Causal	loops		(Balancing	/Reinforcing).
Links.	Arrows	that	represent	influence	between	elements	in	a	system.	
Loops.	Combinations	of	links	that	reveal	interdependencies;	In	a	loop,	every	
element	is	both	the	cause	and	the	effect.	
Engineering	techniques	can	be	useful
System	thinking	tools
Decision	diagrams.
Squares.	Accumulators:	Value	produced,	sold,	gained,	etc.
Circles. Actions:	Measure,	communicate,	build,	etc.
Lines. Relationships	among	components	and/or	flux	of	data-commuinications.
huntingmammoths.com
System	thinking	tools
Q-Q diagram
Based on “fishbone” or cause and effect
diagram. Captures free flowing thoughts in
a structured manner, and distinguishes
between “hard” (quantitative) and “soft”
(qualitative) variables that affect the issue
of interest. Is structured during a
brainstorming session; helps participants
see the whole system in question.
huntingmammoths.com
Tree	diagram	(Ishikawa).
huntingmammoths.com
Tree	diagram	(Ishikawa).
huntingmammoths.com
System	thinking	tools
Causal loop diagram
Captures how variables in
a system are interrelated,
using cause and effect
linkages. Can help you
identify reinforcing (R)
processes, which magnify
change, and balancing (B)
processes, which seek
equilibrium.
huntingmammoths.com
System	thinking	tools
Policy structure diagram
A conceptual map of the
decision making process
embedded in the organization.
Focuses on the factors that are
weighed for each decision, and
can be used to build a library of
generic structures.
huntingmammoths.com
Power	of	
innovation
New	
products	
and	
services
huntingmammoths.com
Power	of	
innovation
New	
products	
and	
services
Enhance	
people	
from		
company
Measure	
Pow.	of	
Inn.	GAP
huntingmammoths.com
Power	of	
innovation
New	
products	
and	
services
Enhance	
people	
from		
company
Define	
desired	
results
Measure	
Pow.	of	
Inn.	GAP
Evaluate	
results
huntingmammoths.com
Causal	loops	(Balancing/reinforcing).
Regulate	system	
behaviour	
Positive	
feedback
huntingmammoths.com
huntingmammoths.com
huntingmammoths.com
Causal	loops	(Balancing/reinforcing).
Regulate	system	
behaviour	
Positive	
feedback
huntingmammoths.com
Causal	loops	(Balancing/reinforcing).
huntingmammoths.com
Tree	diagram.
Causal	loops	(B-R).
• Categories	and	subcategories?
• Flux	?
• Hierarchies?
• More	than	one	place
• Centrality	of	one	component
• Visual	synthesis
• Enhancement	by	adding	connections	
among	the	components.
Causal	loops	(Balancing/reinforcing).
huntingmammoths.com
Task
Understand	model	and	predict.
huntingmammoths.com
Apply	a	System	Thinking	method	to	understand	a	
model	and	predict	its	behaviour.
Objective	
Do	not	confuse	system	whit	project
Value	is	the	result
Thinking	is	hard	and	needs	an	effort	
This	is	an	exercise	of	thinking	
Need	connect	and	attention	be	careful	with	being	tired
huntingmammoths.com
1 2 3
Understand,	 Model, Predict!
List and	order	the	
elements	of	a	system
using	a	Q-Q	diagram.
Build	a	system model	
with	the	previous	
components	using	a	
B/R	loop.
Check the	potential	
impact	of	actions	into	
the	system	using	the	
previous	models.
Tasks
huntingmammoths.com
Tasks	1.	Model,
List &	order	the	elements	of	a	system using	a	tree	diagrame.
huntingmammoths.com
Tasks	1.	Model,
List &	order	the	elements	of	a	system using	a	tree	diagrame.
huntingmammoths.com
Tasks	2.	Understand,
Build	a	system model	with	components	using	a	B/R	loop
huntingmammoths.com
Tasks	3.	Predict.
Check the	potential	impact	of	actions
huntingmammoths.com
Tasks	3.	Predict.
Check the	potential	impact	of	actions
huntingmammoths.com
huntingmammoths.com
huntingmammoths.com
In	the	real	world,	boundaries	don’t	exist.	There	are	only	
boundaries	of	thought,	perception	and	social	agreement.
huntingmammoths.com
Exercise:	Drafting	the	health	system.
Check	up	 Blood	test,	blood	pressure,	etc.	
Diagnostic	tests	 Radiology,	magnetic	resonance	imaging,	etc.	
Chronic	care	 Diseases	for	life	or	long	time.	
Urgencies	 A	flu,	a	broken	arm,	etc.	
Acute	care	 A	heart	attack,	a	cancer,	etc.	
Health	education		 Citizen’s	level	of	health	knowledge.	
Addictions	 Cigarettes,	drinks,	stupefies,	etc.	
Nutrition	 Correct	habits	and	healthy	eating.		
Environment		 Levels	of	pollution	in	air,	water	quality,	etc.	
Exercise		 Physical	activity,	sports,	etc.	
Workplace	 Healthy	places	for	workers.		
Public	coverage	 Universal	health	assistance.	
Private	coverage	 Privately	contracted	health	insurance.		
Health	authorities	 Institutions	managing	the	health	system.	
Health	services	 Hospitals,	primary	care	centres,	etc.			
	
Interconnect	
the	
components,	
putting	users	in	
the	centre
huntingmammoths.com
Exercise:	Drafting	the	health	system.
Figurative	version
huntingmammoths.com
Exercise:	Drafting	the	health	system.
Synthetic	version
huntingmammoths.com
The	expression	of	a	classical	system.
huntingmammoths.com
Tasks	1.	Model,
List &	order	the	elements	of	a	system using	a	tree	diagram.
huntingmammoths.com
Tasks	2.	Understand,
Build	a	system model	with	components	using	a	B/R	loop
huntingmammoths.com
Tasks	3.	Predict.
Check the	potential	impact	of	actions
huntingmammoths.com
Tasks	3.	Predict.
Check the	potential	impact	of	actions
huntingmammoths.com
Explore	
possibilities
Divergent	
thinking
Select	&	decide	
what	to	do
Convergent	
thinking
Design	thinking.	Creative	system	analysis	approach

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