The future of client-centred communication in legal
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This seminar will look at law firm communications through the lens of the modern legal client's expectations. Industry expert Peter Wright will examine law firm communication—the good, the bad, and the ugly, including the disadvantages of widespread email use and the privacy and security risks that this has created. But it's not all doom and gloom: You will also learn ways to solve these issues, many of which are low-cost or free.
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The future of client-centred communication in legal
- 1. The future of client-centered communication in legal Presented by: Peter Wright Chair, GDPR Working Group Solicitor & Managing Director, Digital Law Chair, Law Society GDPR Working Group
- 2. Speaker Background ■ Managing Director, Digital Law ■ Author, Law Society Cyber Security Toolkit ■ Chair, Law Society GDPR Working Group ■ Chair, Law Society Policy and Regulatory Affairs Committee ■ Member, Law Society Board ■ Lead Consultant, Anson Evaluate
- 3. E-Privacy & Secure Communications with Clients ■ What the Law says ■ Practical considerations ■ The problems with email ■ Instant Messaging as a solution? ■ Document sharing solutions ■ Integrated case management platforms ■ Clio Connect
- 4. What the Law says ■ European General Data Protection Regulation (GDPR) ■ UK Data Protection ACT 2018 ■ EU/US Privacy Shield ■ Privacy & Electronic Communications Regulations 2003 ■ Draft European ePrivacy Regulation
- 5. Working From Home – Risks to Mitigate ■ Shared WiFi at home ■ Home network open to compromise ■ Privacy – overheard calls ■ Document Disposal ■ Working place may be overseen / overlooked ■ Installing updates ■ Malware / Ransomware protection ■ Risk of using own device(s) ■ End – to – end encryption solutions only – stay off the social media for work!
- 6. Practical Considerations ■ Email use “embedded” in Law Firm culture ■ Desire not to confuse clients or make service delivery difficult or cumbersome ■ Majority of clients and stakeholders are used to email
- 7. Problems with Email ■ Email overload ■ Important emails lost in the weight of traffic ■ Emails caught in spam filters ■ Wrong recipients copied in ■ Security risks ■ Phishing ■ Malware/ransomware ■ Fraud → Regulatory Action
- 8. Instant Messaging – Is it the solution? ■ Multiple platforms ■ Security problems ■ Compliance ■ Clients/stakeholders may not be comfortable with it
- 9. Document Sharing Solutions ■ Some free systems used by staff ■ Security problems ■ Compliance issues
- 10. Integrated Case Management Platforms ■ Advantages of integration ■ Ensures regulatory compliance ■ Case Study – Clio Connect
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