CTO Annual Report 2009-10

COMMONWEALTH
TELECOMMUNICATIONS
ORGANISATION

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UAL REPORT 2009-10

COMMONWEALTH
TELECOMMUNICATIONS
ORGANISATION

CONTENTS

2 CHAIRMAN’S
MESSAGE
4 CEO’S
STATEMENT
12 ABOUT THE
CTO
21 RESEARCH &
CONSULTANCY
32 INTERNATIONAL
EVENTS
37 CORPORATE
COMMUNICATIONS

Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10 www.cto.int 1

In an era of the continuously declining relevance of physical distances thanks to ICTs, the
relevance of an organisation such as the CTO is on the other hand increasing. The challenge
facing the CTO today is to adapt to the changing operating environment and changing stakeholder
priorities.

The progress made by CTO since its inception more than a hundred years ago and the adaptations
it has managed during that period, is sufficient evidence of the capacity of the Organisation to
manage change. I am very confident about the CTO’s future.

During this particular year, the CTO has made several noteworthy achievements which are explained
in detail in the Annual Report. At the strategic level, several important trends that bode well for
the future of the Organisation can be identified. Firstly, the strengthening of the relationships
Patrick Masambu, Chairman between the CTO and other international and regional bodies, particularly the ITU, is very
encouraging. In addition to collaborating to hold joint events, the CTO has taken part in a number
of ITU events.
CHAIRMAN’S MESSAGE
There is better coordination between the CTO and a number of other regional organisations such
It is my great pleasure to write this message for the CTO’s Annual Report as APT, PITA, CANTO, CRASA and WATRA as evidenced by numerous joint activities including
for 2009-10. conferences and events. It is heartening to note that the foundation that has been laid during
the past few years is bearing results. In the coming years the members will see an even greater
As we are well aware it has been a challenging year that saw global financial degree of cooperation and commensurate benefits to the CTO through these collaborations.
markets spiral out of control and bring about an economic recession that
impacted the entire world, and of course not sparing the ICT industry. Falling Despite the global economic downturn, it is encouraging to note how the CTO has expanded its
revenues and profit margins in the sector had an impact on the Organisation, membership base, which is the mainstay of the CTO. The most notable achievement in the past
with consequences for the CTO such as downsizing, staff retrenchments and operational year was the accession of Rwanda as a Full Member Country.
a reduction in activities related to research and development and marketing
and promotions. Nonetheless, as Chairman, I am pleased to note that despite It is worth noting that Rwanda joined CTO as a Sector Member long before the country joined
these challenges, the CTO has been able to make appreciable progress on the Commonwealth. Hopefully, other countries that aim to join the Commonwealth will consider
several fronts. This is due to the resilience of the Organisation, the commitment this path to better prepare themselves and to improve their chances of succeeding. Last operational
of its members and the dedication of the staff. year also saw a number of industry players joining the CTO as Sector Members.

2 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10

CHAIRMAN’S MESSAGE

The ever expanding CTO family today encompasses a range of interests and skill It is my duty to thank the Management and staff of the CTO for their sacrifices
areas representative of a cross-section of the global ICT industry. As a membership organisation and the commitment shown in the face of adversity.
the diversity of stakeholders will add to the strengths of the Organisation.
Management theory suggests that crisis could improve organisations by
I am most encouraged to note how the CTO’s service delivery has also improved bringing people together, strengthening working relationships and compelling
over the years. Today, it provides better value to the members as well as to the wider stakeholder the taking of urgent measures to resolve the crisis. I believe that the past
community. CTO’s events are now spread over a broad range of topics and themes spreading from crisis has had that positive impact on the CTO by making the Organisation
Connecting Rural Communities to e-Governance; Digital Switchover to Cybersecurity. It is important leaner and stronger.
to note the focus the Organisation has developed on Broadband
Connectivity. This has been my second year at the helm of the CTO and

“
in keeping with tradition I am not expected to offer myself
At CTO, we believe not simply in “Connectivity For All” but for re-election.
I AM CERTAIN THAT THE CTO
in “Appropriate Connectivity For All”. CTO Membership
benefits are also broader today than in the past, addressing HAVING BEEN IN EXISTENCE It has been an honour and a privilege to lead this renowned
operational level as well as strategic level needs of stakeholders, FOR OVER 100 YEARS, ICT Organisation for two years as the Chairman and also to
and this indeed may have contributed to the recent growth of
Sector membership.
WILL NOT ONLY SURVIVE
BUT ALSO PROSPER FOR
ANOTHER 100 YEARS TO COME
“ have been associated with it as a member of the Executive
Committee for over six years.

CTO’s training services, once limited primarily to the Programme In bidding the organisation good-bye I wish to extend my
for Development and Training, today includes bespoke training deep appreciation to the members of the Executive Committees
courses as well as a robust online training platform. in the past, who have served with me, for their wise counsel
that has helped me in numerous ways; to the Chief Executive
Finally, the research projects the CTO has carried out or started in the past operational year to address Officer for his cooperation and relentless support, and to the staff of the CTO
many important aspects of ICTs including new technologies and innovative services. Overall, I am for their assistance and devoted service that has enabled us to work jointly
pleased to note the progress of the CTO’s stakeholder engagement through innovative approaches for the greater good of the CTO.
and continuous improvements.
I am certain that the CTO, having been in existence for over a hundred years,
The last operational year has not been without its challenges as we all well know. CTO initiatives will not only survive but also prosper for another hundred years to come.
were greatly impacted by the global economic downturn whose cross-cutting effects are still felt
even today. I look forward to assisting it in any other way I may be called to in future.


Ministries of ICTs and telecoms, as well as regulatory agencies became subject to various national
austerity measures, limiting their capacity to take advantage of CTO training programmes or to
attend CTO commercial events on a fee-paying basis.

The CTO’s efforts to recover arrears from some long-standing debtor members proved difficult,
as was our efforts to attract into membership the companies in the profitable mobile sub-sector.
Combined with large one-time costs for the purchase of a CTO office building in London, it
became necessary for the CTO to
downsize, to retrench a few staff
members and also to take austerity

“
measures with regards to CTO
operational expenditures.
IN RECENT YEARS, THE CTO HAS
Dr. Ekwow Spio-Garbrah, CEO
ROUTINELY EMPHASIZED ITS From implementing its traditional

CEO’S STATEMENT
STRENGTHS IN TRAINING,
RESEARCH, ADVISORY AND
“ training workshops, to providing
consultancy work on strategic
planning to a regulatory agency,
CONSULTANCY PROJECTS
AN OVERVIEW to organizing a number of successful
commercial events, and arranging some
The operational and financial year 2009-10 has been quite eventful with well-attended workshops to implement
respect to the diversity of programmes of the CTO, but also most trying with the Commonwealth African Rural
regards to the CTO’s finances. The global financial crisis which reared its Connectivity Initiative (COMARCI), the Organisation nevertheless managed to fulfil most of its
head in late 2008, finally began to have an impact on most members of the operational agenda.
CTO throughout the 2009-10 operational year, with varied degrees of negativity.
Simultaneously, the CTO also began to invest more staff time in a number of commercial ventures
While mobile companies in most member countries continued to rake in which, if and when successful, could easily transform the financial base and revenue streams
profits, albeit at a declining rate commensurate with the decline in average of the Organisation.
revenues per user (ARPU), most fixed-line operators continued to wallow in
difficulties and even those that had been privatized struggled to see the first A key example is the work to launch a Commonwealth Telecom Development Fund (CTDF),
signs of black ink on their bottom-line. approved in principle by Council at the Annual Meeting in Fiji in September 2009.


CEO’S STATEMENT

ROUTINE CTO OPERATIONS

In recent years, the CTO has routinely emphasized its strengths in training, research, advisory
and consultancy projects. In the course of the year, while efforts were made to de-emphasize
the research and advisory/consultancy business of the CTO, due to its relative low-revenue-
generation profile, a simultaneous effort was made to increase the inputs and outputs of the
training and capacity building division.

Management was of the view that there was pent-up demand from members and non-members
for CTO training services that CTO was often unable to meet annually. Extra energy was,
in particular, thrown into the search for additional competent organisations which could extend
the CTO’s course supplier offerings. After many months of communication and interaction, BSNL
of India decided to join the CTO’s PDT programme.

As a company with probably the largest number of employees in the world - 300,000 staff - the
decision by BSNL to join the CTO family exponentially expands the CTO’s potential footprint
in many aspects of the ICT sector in both Commonwealth and non-Commonwealth countries.
BSNL was subsequently joined by Development Consulting Centre of Trinidad & Tobago, Neotelis
of Canada and Eagle Photenics of India, as suppliers to the PDT programme, thereby strengthening
considerably the list of supplier companies in that core CTO service.

In addition to increasing the membership of the PDT, the CTO also gained a significant number
of new Sector members such as Pygma Consulting of South Africa, Exigy of Malta, SGS International
of UK and Microtask of Finland.

These companies offer a diverse range of services including consulting services, international
telephony and money transfer. Interestingly, in the case of Microtask, its services focus on the
use of mobile phones for small tasks that artificial intelligence is not yet capable of handling.
It is also heartening to note the joining of the Postal and Telecommunications Regulatory Authority The CEO of Airtel, Sri Lanka, Ms. Amali Nanayakkara and senior management receive
of Zimbabwe as a CTO Sector member. the CEO of CTO during a visit to the Airtel office


CEO’S STATEMENT

In the 2009-10 operational year, the CTO delivered forty-three workshops in In spite of an imminent global economic crisis, CTO commercial conferences for the year
sixteen countries attended by over nine hundred participants. Subjects covered 2009-10 enjoyed appreciable participation from individuals, member institutions and other key
by CTO training during the year ranged from fiber optic network design, MPLS, industry players.
and SDH to interconnection, network project management and sales and marketing.
These programmes were channelled through our two main programmes, the
Programme for Development and Training and the CTO’s Portfolio of Courses, COMARCI PHASE TWO TAKES OFF
assisting members in Asia-Pacific, the Caribbean and Africa with migration to
IP networks. In the course of the operational year, the CTO concluded discussions with the governments of
Nigeria, Sierra Leone and Ghana under which the CTO was to implement a series of workshops
In our research, advisory and consultancy practice, our main focus was on a in furtherance of the Public-Private-People’s Partnerships (4Ps) model of the Commonwealth
World Bank-funded consultancy assignment for the National Communications African Rural Connectivity Initiative (COMARCI). Beginning in Ibadan, Nigeria, in February 2010,
Authority (NCA) of Ghana, and a fourteen-country mobile content and value- where CTO participated in a workshop attended by some six hundred people, and subsequently
added service study for the United Nations Children’s Fund (UNICEF). Earlier, through Yola, Awka, Calabar, Minna and Kano, the CTO succeeded in bringing down to the level
the CTO had completed a study advising of rural community leaders the issues related to the policies, regulations,
Hirondelle Foundation of Switzerland on technologies, financing, business models and operating requirements for

“
ways and means for community radio successfully managing rural ICT projects.
stations in Sierra Leone to link up with the
capital, Freetown, and the outside world.
CTO IMPLEMENTED A SERIES OF
P U B L I C - P R I V AT E - P E O P L E ’ S
PARTNERSHIPS (4Ps) WORKSHOPS
“ The COMARCI workshops in Nigeria were funded with the major assistance
of the Universal Service Provision Fund (USPF) of the Nigeria Communications
In the area of commercial CTO events, we Commission (NCC), and was enthusiastically supported by a vibrant range
successfully organized our annual range of Nigerian public and private actors, including federal and state ministries
of core events, including the 4th annual and departments; agro-based cooperatives, telecom operating companies,
Digital Broadcasting Switchover regional conference for Africa, in Johannesburg market women’s associations, religious bodies, traditional rulers, financial and micro-credit/savings
in February 2009; the 3rd annual e-Governance Forum in Kigali, Rwanda in institutions and others.
March 2009; the 2nd e-Governance Asia Forum in Brunei in July 2009; the 3rd
Connecting Rural Communities in Asia conference in New Delhi, in June 2009, A similar workshop in Makeni, Sierra Leone, attended by six Cabinet Ministers, and organized with
the 4th Connecting Rural Communities in Africa Forum, in Livingstone, Zambia, the personal support of the President of Sierra Leone, again, helped to mark the CTO as being on
in August 2009, the 7th CTO Forum, to coincide with the annual CTO Council the cutting edge of knowledge related to rural communications. The Gambian regulator, the Zambian
meeting, in Fiji, in September 2009; and the 2nd “Investing in ICTs in Emerging Ministry of Communications and Ghana’s Investment Fund for Communications have requested
Markets” conference in London, in December 2009. and are to receive similar workshop engagements during FY 2010-11.


CEO’S STATEMENT

The CTO expects to carry out several more of these critical workshops in some Eastern and
Southern African states in operational year 2010-11. Increasingly, through COMARCI, the CTO
is gaining a sound global reputation as a champion of connecting rural people, and of promoting
Public-Private-People’s Partnerships (4Ps). If COMARCI were to be successful in attracting
suitable funding, it could keep the CTO very busy for at least the next 10 years, working closely
with the African Universal Service and Access Fund Association (AUSAFA), itself created by the
CTO, and with regulators, financial institutions, operators, equipment manufacturers,
and local community leaders.

STRENGTHENING INTERNATIONAL COLLABORATION

A major responsibility of an international organisation such as the CTO, is to continually strengthen
collaboration between and amongst its membership, especially to facilitate the sharing of relevant
cross-continental experiences and knowledge.

To the extent that all CTO member countries are members of the International Telecommunication
Union (ITU), and are also members of a number of regional and continental bodies, such
collaborations have often taken the form of joint operational activities.

So, in the last operational year, the CTO participated or organised a number of joint events with
institutions such as the Pacific Islands Telecommunications Association (PITA), the Asia-Pacific
Telecommunity (APT), and the Commonwealth Secretariat at a workshop on disaster management
H.E. President of Sierra Leone, Dr. Bai Koroma (left) receives Dr. Ekwow Spio-Garbrah (right)
and emergency communications, in Samoa; with the Caribbean Association of National in his office, while Sierra Leone’s Communications Minister, Hon. Ibrahim Kargbo and his Deputy
Telecommunications Organisation (CANTO) at a workshop on telecoms regulation in Trinidad in look on
May 2009, and later another workshop on local content in Guyana in January 2010.
In March, 2010, I journeyed to Victoria Falls to express solidarity with many
With the ITU, the CTO held a very successful forum on Standardisation for Next Generation members of the CTO who also are members of the Communications Regulatory
Networks in Colombo, Sri Lanka, and attended and spoke at the World Telecom event in Geneva Association of Southern Africa (CRASA), who were holding their Annual
in October 2009. General Meeting.


CEO’S STATEMENT

UNDERSTANDING AND RESPONDING TO THE NEEDS OF CTO MEMBERS

Having declared its interest in customer-centricity in recent years, the CTO These visits enable CTO staff to gain a better understanding of ICT trends in specific member
has endeavoured to remain close to its membership and to understand their countries, to appreciate some of the legislative, policy, operational and regulatory challenges
needs in order to provide services that meet with their aspirations. An aspect they face, and to explore with leading ICT minds in such countries some options for improved
of this growing proximity to its members takes the form of visitations by CTO collaborative performance. In the course of the last operational year, CTO staff members visited
senior staff and the CEO to many member countries each year. member countries such as Samoa, Tonga, Fiji, Australia, Trinidad and Tobago, Jamaica, Guyana,
South Africa, Nigeria, Mozambique, Mauritius, Namibia, New Zealand, Malaysia, Cameroon, Ghana,
Malta, Cyprus, Sierra Leone, Tanzania, Swaziland, Rwanda, India, Bangladesh and Sri Lanka.
Discussions in these countries invariably led to decisions regarding the organising of conferences and
workshops, the refinements to proposals for various research, advisory, consultancy, and training
interventions, or to new business developments.

Technology users and industry stakeholders participate at the HR4ICT’09 conference Senior management of the National Communications Authority of Ghana welcome Dr. Spio-Garbrah for interactions
at the NCA office


CEO’S STATEMENT

NEW BUSINESS DEVELOPMENT: GETTING TRANSACTIONAL HEADQUARTERS ADMINISTRATION, HUMAN RESOURCES & FINANCE

As the CTO member countries and institutions continue to face various challenges that in turn The 2009-10 period was the first time CTO staff have spent a full operational
impact on CTO operations, it has become increasingly clear that the CTO must be able and willing year in a building that the Organisation itself owns. The new CTO offices, by
to become party to transactional business development opportunities. Often, the CTO is approached all accounts from those CTO member entity officials who have visited it, is
by well-meaning industrialists, developers and manufacturers of new products and services, quite well located in Hammersmith, London, in terms of access and convenience
desirous of entering some of the markets that constitute the CTO membership. In 2004, CTO to member country officials, and has been well re-decorated and furnished.
was approached by the promoters of the Seagateway software and technology, which had been Member country officials who have visited the headquarters have had the
expected to improve the use of ICTs for various aspects of opportunity to meet in spacious rooms, as was
maritime monitoring and reporting. the case for the meeting of the PDT Member

“
Countries (PDTMC) in April 2010, or for the
Although the CTO participation on an equity share basis did MANAGEMENT IS TAKING STEPS TO meeting in July 2009 of heads of Commonwealth
not eventually yield fruit, Management was heartened by the
fundamental support given by Council in 2004 for the CTO
to engage in relatively low-risk, non-cash business development
IMPROVE ALL OPERATIONAL ASPECTS
OF CTO ACTIVITIES TO ENSURE
“ agencies located in the UK.

The availability of extra desks and web access
HIGHEST QUALITY DELIVERABLES
projects that had high potential rewards. In recent years, has made it possible for the CTO to better
therefore, the CTO has continued to explore opportunities accommodate visiting member country officials
for minority stakes in various businesses that have a promise who wish to use an office for a day or two, as
of a good return on investment (ROI) based on the CTO’s non-cash investment of professional well as Commonwealth Fellows, Executive Committee members, and other
time and effort. interns. CTO Management and staff take this opportunity to thank all CTO
member countries and sector members who contributed towards the Building
These opportunities have included engagement with companies particularly in the areas of Fund that eventually made the purchase of the building possible.
financial services platform development such as Iceni and Tribalnets, technology equipment
providers for broadband network deployment from China and India, and applications services The move from rented offices to 64-66 Glenthorne Road was, however, not
platform such as cell broadcasting for Sri Lanka, Mauritius and other member countries. without various sacrifices and losses. The building’s purchase price, mortgage
financing costs, broker origination fees, real estate agent’s fees, legal costs,
A major new business development initiative is that of a Commonwealth Telecom Development stamp duty and VAT, and the costs of redecorating the new office and paying
Fund (CTDF), working with potential investment agents, such as Futurealities, for unutilised rental months at the previous office, cumulatively contributed
fund managers like Ashmore, and other partners for the launch of the fund in the to large one-time payments and to an eventual operating loss for the CTO for
first half of 2011. the FY 2009-10 period.


CEO’S STATEMENT

Subsequently, the remaining staff members have had to multi-task as never before, in a manner
that has also affected the effective and timely delivery of some services, and some aspects of
managerial oversight and quality control. Management is taking steps to improve all operational
aspects of CTO activities to ensure highest quality deliverables.

LOOKING FORWARD

The 2010-11 operational year is the terminal
year of the three-year Strategic Plan that was
adopted by Council in September 2007 in
Jamaica. That Plan set some relatively
ambitious targets for CTO financial and
operational growth.

It was a plan - like most plans prepared and
agreed before 2009 - that did not foresee the
global economic and financial crunch and its
The Chairman, President and senior management of the Association of Mobile Telecom impact on governments and industry. In view
Operators of Bangladesh (AMTOB) present Dr. Spio-Garbrah with a plaque of appreciation
during his visit to Dhaka of factors that have been recounted above,
it is not likely that Management will meet the
During 2009-10, the Organisation, in response to these large one-time charges financial expectations of the plan by the end
and also the detrimental impact on CTO finances of the global economic and of March 2011. However, during the past two Bashir Patel, Director of Programmes and Business
Development, CTO, speaking at the Fiji conference
financial crunch, was compelled to retrench and to lay off some four staff years, a number of investment seeds have
members. The opportunity was also taken to terminate the employment of been sown, which if and/or when they reach
some weak performers. Additionally, a thorough review was conducted of fruition, could see the CTO on a quite different trajectory path of financial health, operational
every line of CTO expenditure, an expenditure freeze was placed on numerous diversity, and membership and staff growth. The willingness of an increasing number of entities
items on the budget, the Management staff agreed to take a 10% voluntary to engage the CTO’s fee-earning advisory and consultancy services, and to invite the CTO into
temporary salary cut (subsequently increased to 20% for the CEO), and other equity-sharing arrangements, when added to the CTO’s traditional sources of revenue, stand a
austerity measures were introduced. very good chance of brightening the Organisation’s future.


CEO’S STATEMENT

CEO SUCCESSION

The CTO Constitution requires the CEO to be engaged on a four-yearly contract
basis. The Constitution does not prescribe any term limits. However, as a believer in good
governance, and in mentoring and coaching subordinates and developing potential successors,
it is my conviction that all good leaders must plan well for their eventual replacement. As such,
it is not my intention to seek an additional term of office after the expiry of my current contract
in September 2011.

The Executive Committee and the Council will be invited to take necessary steps, with my advice
and counsel, at the 50th Annual General Meeting in Colombo, Sri Lanka, in September 2010,
to begin the search process for a suitable replacement for me.

Samuel Fletcher, Manager, International Events and Corporate Communications, CTO, interacts
with exhibitors at a CTO conference

Depending on the decisions of Council and the success of the search, I expect
to conclude my service as CEO of the CTO in 2011, although I hope to be
available thereafter to actively assist the Organisation in any other desirable
capacities. I remain absolutely confident that under a qualified and motivated
new successor, the CTO will continue to grow from strength to strength in
ICT organisations and associated agencies benefit from a knowledge-sharing CTO conference in Maputo, Mozambique the years ahead.


The CTO management team (left to right): (back) Rakesh Luchmun, Marcel Belingue, Visiting interns from Hong Kong (left to right) Fong Siu Ping, Wong Webbie, Lo Yin Yu, Law Pui Yin, Tsang Tik Man and Wong
Dr. Ekwow Spio-Garbrah, Samuel Fletcher, Kojo Boakye, (front) Bashir Patel and Lasantha de Alwis Ho Cheung

Sector membership is open to any entity whose functions and activities are compatible with the
purposes of the CTO. Sector membership is divided into two categories:

ABOUT THE CTO • Industry Partners representing business and the private sector
• Development Partners representing the public sector, developmental agencies, academia
The Commonwealth Telecommunications Organisation was established in and civil society
1901 and has gone through several phases of life since then. In 2002 the
CTO Constitution was amended to create a two-tier membership structure; This two-tier membership structure is specifically designed to provide a platform for multi-stakeholder
On the first tier are the Full Member Countries (FMCs) while the second tier partnerships, which is critical for the development of ICTs. The CTO pays specific attention to help
consists of Sector members. While all Commonwealth countries are members the Global ICT Community, particularly its developing country members, achieve Millennium
of the CTO, FMCs are those Commonwealth countries that make an agreed Development Goals, the deadline for which is fast approaching. The CTO has always been the voice
contribution to the Organisation’s annual budget. of the marginalized in the Global ICT Agenda and will continue to play this role in future.


ABOUT THE CTO

VISION AND MISSION

Our Vision

The CTO vision adopted, in 2002, calls upon the Organisation to become “the pre-eminent
international ICT organisation dedicated to promoting social and economic development in the
Commonwealth and beyond by helping to bridge the digital divide.”

Our Mission

In view of the unique strengths, capabilities, relationships and networks built over a hundred
years, the CTO works towards its vision by:
The Secretary to the President of Sri Lanka, Mr. Lalith Weeratunga, in a friendly handshake with
the CTO CEO at Sri Lanka’s Presidential Palace

• Offering the highest quality programmes for capacity development, knowledge sharing
and information services to member countries

• Deepening, expanding and diversifying the partnerships between governments, businesses
and other organisations to reduce global poverty and achieve the Millennium Development
Goals for ICT

• Helping bridge the digital and knowledge divide especially in the five key sectors of food
and agriculture (e-nutrition), education (distance learning), health (telemedicine),
e-government and e-commerce;

The CEO of CTO with Mr. Ernest Ndukwe, immediate past CEO of Nigerian Communications
• Facilitating the successful development of telecommunications and other businesses to Commission, ITU secretary General, Dr. Hamadoun Toure, and past Director General of the
support social and economic development objectives of governments and civil society. Sri Lanka Telecommunication Regulatory Commission (SLTRC), Priyantha Kariyapperuma
at an ITU conference


ABOUT THE CTO

KEY SERVICES PROVIDED TO MEMBERS

• Multi-stakeholder national and regional ICT planning and plan
implementation support

• Training and capacity-building in policy, regulation, technology
and business

• International and regional conferences and seminars

• Country and company specific events and workshops

• Advisory and consultancy services

• Research and studies

• Information and publication services

• Provision of need-based specific competencies

The CTO governance is carried out through four main organs set up by the
Constitution that ensures both efficient management and good corporate
governance:

• The Council • The CTO Forum
Hon. Maj. Gen. Madut Biar Yel, Minister of Telecommunications and Postal Services, Government of Southern Sudan,
• The Executive Committee • The Secretariat Rt. Hon. Baroness Pauline Neville-Jones, UK Minister of State for Security and Counter-Terrorism, and Dr. Spio-Garbrah,
CEO of the CTO at the CTO Cybersecurity 2010 Forum in London


ABOUT THE CTO

Members of the CTO Council

THE COUNCIL

The Council is the supreme governing body of the CTO, consisting of representatives appointed Council elects the Chairperson and two Vice-Chairpersons who hold office for a
by each of the Full Member Countries. Council meetings are held once every year, hosted by a period of one year. Management’s submissions to the Council at the Council
Full Member Country, to evaluate the achievements during the past operational year and to meetings and the deliberations are documented and disseminated widely to
examine and approve plans for the succeeding operational year. ensure that the Organisation proceeds on the path laid by the Council.


ABOUT THE CTO

CHAIRMAN 1ST VICE CHAIRMAN 2ND VICE CHAIRMAN DEVELOPMENT PARTNERS' SECRETARIAT
REPRESENTATIVE
MR. PATRICK MASAMBU MR. ANUSHA PALPITA MR. JEAN LOUIS DR. EKWOW SPIO-GARBRAH
Executive Director Director General BEH-MENGUE MR. ALAGI B. GAYE Chief Executive Officer
Director General
Uganda Communications Telecommunications Telecommunications Commonwealth
Commission, Regulatory Commission, Regulatory Board, Public Utilities Regulatory Telecommunications
Uganda Sri Lanka Cameroon Authority, The Gambia Organisation

THE EXECUTIVE COMMITTEE

The Executive Committee manages the affairs of the Organisation in-between The Executive Committee consists of the Chairperson, two Vice Chairpersons, two
Council meetings by monitoring the progress according to the approved strategic representatives appointed by Sector members - one to represent the Development Partners
plan and budget and providing advice and guidance. The Committee also intervenes and the other to represent the Industry Partners, and the Chief Executive Officer of
when strategic level decisions are to be taken in between Council meetings. the Organisation.


ABOUT THE CTO

THE CTO FORUM

The CTO Constitution mandates the holding of the Forum which is the platform for Sector Members
to contribute ideas and discuss issues with Representatives of Full Member Countries and Member
Countries. As it is also open to all stakeholders including non-members, over the years the Forum
has grown to become the premier ICT event of the Commonwealth and a much anticipated
consultative platform where issues of prime importance in the ICT field are discussed, examined,
evaluated, debated and consensus built. Set on a theme of critical importance to a wide section
of the Global ICT Community, the Forum
is today recognized as a platform for
not only to gain critically needed

“
knowledge but also to network with key
decision makers in the public sector
and the private sector. Conducted in a
highly interactive form the Forum is also
PROJECTS AND INITIATIVES
ULTIMATELY AIM AT DELIVERING
“
VALUE TO MEMBERS
a place for countries and companies to
showcase innovative technologies.
Forum for 2010, due to be held from
13 - 15 September, 2010 in Colombo,
Sri Lanka, is titled “Digital Commonwealth” and will examine issues around the current aim of a
large number of countries to set up Next Generation Networks to deliver value added services.
It promises to be a lively and exciting event with contributions from a range of players.

THE SECRETARIAT

The executive arm of the Organisation is the Secretariat, which bears the responsibility of operationalising
the approved work programme. Staffed by individuals from Full Member Countries with key competencies (Left to right) CEO of CTO, Dr. Ekwow Spio-Garbrah with H.E. John Evans A. Mills, President of Ghana
at his Presidential Suite. Also in the picture are Hon. Haruna Iddrisu, Minister of Communications,
in various aspects of ICTs and led by the Chief Executive Officer, the Secretariat carries out the various Ghana, Mr. James Bebako Mensah, Secretary to the President, Ghana (far right) and Mr. Martey
projects and initiatives within the approved budget, ultimately aimed at delivering value to members. Newmann, Chief of Staff, Government of Ghana (back)


ABOUT THE CTO

BUSINESS DEVELOPMENT

The organisation is keen to expand its business developmental activities
through harmonising the activities of the three divisions, namely, the Events,
Research and Consultancy and Training and Development, and actively
engaging in suitable pilot schemes and revenue-generating ventures with
partners that are willing to recognise the CTO’s unique inner strengths, such
as its brand-value, its special relationships, and its unique knowledge base,
in an appropriate manner. The Organisation has sought to engage in specific
areas that add value to the member countries and to enhance their development
of ICT initiatives. These include:

• Development of a mobile financial services platform working alongside
two technology solution providers for possible launch in some member
countries
• Broadband Network Deployment working with two new technology
providers and local partners in at least four member states to serve rural
communities
• Working with lead industry partners on specific Applications Services
development. These include e-agric projects, rural employment bureaus,
a cell broadcasting for early warning disaster management network, and
working in partnership with industry and local partners to implement
such solutions
• The provisioning of ICT training programme and trainers through local
partners
• Establishment of a Commonwealth Telecom Development Fund particularly Dr. Ekwow Spio-Garbrah, Chief Executive Officer, CTO and Philip Victor, Director of Training Skills Development & Outreach,
to assist both local industry and operators to fund ICT specific projects. IMPACT, sign an MOU for multi-lateral co-operation against cyber crimes


ABOUT THE CTO

THE COMMONWEALTH AFRICAN RURAL CONNECTIVITY INITIATIVE (COMARCI)

Today access to ICTs is considered a basic human right. The CTO launched the Commonwealth
African Rural Connectivity Initiative (COMARCI), under a mandate issued by the Commonwealth
Heads of Government in 2007 to ensure that the vast majority of people in Africa who lack basic
connectivity are provided the means to enjoy the benefits of the ICT revolution.

During Phase One of COMARCI, CTO assessed the status of rural connectivity in the then eighteen PEOPLE’S SECTOR PRIVATE SECTOR
• Make in-kind contributions to • Maximise the contributions
African countries in the context of the policies and regulations put in place by six comparator set up networks (land, labour, etc.) of the Public and People’s sector
countries, (Australia, Canada, India, Malaysia and the US) together with innovative technologies • Service and protect the network • Design and offer
value-added services
and novel business models that have had proven impact on rural ICT connectivity. • Help collections to
minimise default • Use appropriate/
home grown technical
• Demand and resource people
The resulting African Rural Connectivity Report (available for downloading at utilise value-added
services • Plan for
http://www2.cto.int/COMARCIReport.pdf) was launched in December 2008. long-term payback

Today, the CTO is in Phase Two of COMARCI to bring direct and tangible impact on the rural
connectivity challenge in Africa by adapting innovative technologies and novel business models
in multi-stakeholder frameworks of Public-Private-People’s Partnerships (4Ps).

COMARCI Phase Two aims to facilitate the setting up of new ICT networks for marginalised PUBLIC SECTOR
communities and to leverage these networks for the delivery of public services. • Create enabling policy/regulatory frameworks
• Offer funding via Universal Service
and Access Fund Agencies
The benefits of Phase Two of COMARCI extends far beyond providing rural communities with ICT • Aggregate public sector demand
access; indeed it opens new vistas for improving North-South trade (through e-Commerce), for commercial rollout
• Co-ordinate forming of 4Ps
health (through e-Health), education (through e-Education) and importantly, governance and civil
society empowerment (through e-Governance).

Appreciating the challenges of introducing the new concept of 4Ps and the need to guide the
stakeholders to effectively use the concept, the CTO is conducting a series of in-country capacity-
building workshops aimed at facilitating the forming of 4Ps. Building Private-Public-People’s Partnerships


ABOUT THE CTO

STAKEHOLDERS OF THE COMARCI PHASE TWO WORKSHOPS
PUBLIC SECTOR PEOPLE’S SECTOR FINANCING PARTNERS
• Ministry/Ministries in charge of telecommunications and ICTs • Local and international non-governmental • Multilateral and bilateral
organisations donor agencies (e.g. EU, World
• ICT Regulatory Agency Bank, UNDP, FAO, USAID, DFID,
• Community-based organisations CIDA)
• ICT Implementation Agency
• Community leaders (e.g. traditional rulers and • Regional and national
• Universal Service and Access Fund agency religious leaders) development banks
• Other Public sector entities that could/should use e-services (e.g. African Development
• Local representatives (e.g. elected local officials,
(e.g. Ministries in charge of Education, Agriculture, Health, Bank)
health workers, school principals/teachers)
Employment, Women, Youth, etc.)
• Local savings and loan
• Local and community based savings
associations
PRIVATE SECTOR and loan associations

• Telecommunications operating companies Successes to date in this series of workshops:

o Fixed line operators COUNTRY PLACE DATES DELEGATE NOS.

o Mobile operators Nigeria Ibadan 18-19 February, 2010 600
o Internet service providers Nigeria Yola 24-25 February, 2010 300
Sierra Leone Makeni 10-11 March, 2010 1200
• Innovative technology solution providers, particularly
home grown technologies Nigeria Awka 18-19 March, 2010 600
• Satellite and Cable-based international connectivity Nigeria Minna 15-16 April, 2010 500
providers Nigeria Kano 26-27 April, 2010 600
• Application service providers and content providers Nigeria Calabar 29-30 April, 2010 300


RESEARCH & CONSULTANCY
The 2009-10 operational year saw the CTO’s Research and Consultancy Division carry out several
major projects. The CTO-led team started a consultancy to provide a strategic plan for the National
Communications Authority of Ghana. This project commenced in August 2009 and is expected
to be completed by September 2010. The outcomes of this project are expected to be of great
interest to a number of CTO member institutions in view of its applicability across a range of similar
institutions.

In November 2009, the CTO was awarded an assignment to study and advise on how UNICEF could
leverage mobile communication channels to deliver its mandate effectively. This project calls for the
CTO to examine:

• projects and initiatives by mobile operators who have multi-country operations to identify
the value added services they provide now and plan to provide in the future

• carry out a deep analysis of fourteen countries (Bangladesh, Egypt, Ghana, Iraq, Kosovo, Lao
PDR, Malawi, Mongolia, Philippines, Sierra Leone, Sri Lanka, Suriname, Uganda and Zambia)
to understand the value added services landscape in each country, and

• identify which of the current and planned services would be of value to UNICEF.

The outcomes of the project are being made available through http://mobiles4dev.cto.int/. It is an
exciting project which builds on CTO’s previously gained experiences of research into the field of
mobiles and its socio-economic development potentials.

The CTO submitted a proposal in March 2010 during the operational year, which was subsequently
approved by the National Communications Commission (NATCOM) of Sierra Leone, to carry out an
Access Gap study to base interventions under Sierra Leone’s newly established Universal Service
Development Fund. Screenshot of the Mobiles4Dev website, a project in association with UNICEF


RESEARCH & CONSULTANCY

The CTO’s proposal was based on a novel business model whereby the work
will be carried out jointly with the CTO team and NATCOM personnel with a
strong skill transfer element allowing NATCOM to update the analysis in future
whenever needed.

ICT4DM, the CTO’s seminal programme to build the capacity of stakeholders
to use ICTs for disaster management, registered another success by holding
the sixth workshop in Samoa for the Pacific region, supported by the
Commonwealth Secretariat and the ITU, attended by a number of countries.

African Universal Service and Access Fund Association, mentored by the CTO,
has made steady progress and it is planning to hold the first Annual General
Meeting in August 2010 in Ghana in the margins of the CTO’s Connecting
Rural Communities conference. AUSAFA addresses a long-felt need for the CTO programmes and conferences: Opening doors for new opportunities and partnerships
Universal service and Access Funds by providing a platform to find resolutions
to common issues.

Marcel Belingue, Senior Manager, Programmes, CTO (second from right), shares a moment Business executives network in an environmentally friendly and relaxed atmosphere
of humour with other delegates at the HR4ICT’09 conference


TRAINING & CAPACITY-BUILDING
In an industry uniquely typified by rapid and constant change, CTO training and capacity building
PROGRAMMES SUBJECT BUSINESS
programmes allow governments, regulatory agencies and operators to stay abreast of new
BREAKDOWN MANAGEMENT 28%
technologies, market changes and best practices. As part of our mission to offer the highest
2009-10
quality programmes for capacity development, knowledge sharing and information services to
member countries, and despite the prevailing economic recession, we have facilitated, and in
most cases fully funded access to our programmes for over 900 ICT professionals from
forty-one countries during 2009-10. These programmes were channelled through our two main TECHNOLOGY 57% REGULATION 15%
programmes, namely the Programme for Development and Training and the CTO’s Portfolio of
Courses. A total of forty-three programmes were completed during the period May 2009 to June
2010, benefiting members in Asia-Pacific, the Caribbean and Africa. As in previous years, these
programmes focused predominantly on new technologies, regulation, and telecom business PROGRAMMES REGIONAL
management. Increasingly also, many CTO members are part of larger and more structured BREAKDOWN CARIBBEAN 5%
regional frameworks for ICTs such as regional ICT associations in which non-CTO members are 2009-10
active. Our efforts to reduce duplication of efforts means working wherever feasible with these ASIA-PACIFIC 20%
bodies to deliver programmes that extend access to CTO knowledge sharing programmes to these
non-members, with the view to ensure an equal level of knowledge and awareness among all
AFRICA 75%
stakeholders on key issues. As part of this effort, we started our regional joint programmes
in the Caribbean region, with programmes aimed at building greater understanding of the role
of regulation among operators in the region. We are committed to partner in similar ways with
regional organisations in Asia-Pacific and Africa in the coming months.

PROGRAMME DELEGATES AMERICAS 24%
TECHNOLOGY CHANGES AND ADOPTION BY MEMBERS BREAKDOWN
2009-10
The operational year 2009-10 saw the continuation of members preparing for the deployment ASIA-PACIFIC 11%
of new network technologies. Through a combination forty-three technology and business
management programmes, CTO continued to support these efforts, not just in the area of
technology, but also in terms of business applications and regulatory implications. SUB-SAHARAN AFRICA 61% EUROPE & CENTRAL ASIA 4%



MIGRATION TO PACKET-SWITCHED NETWORKS

Following the trend set by most advanced networks in the world in Asia and The conference is open to, and equally promoted among government institutions, the private sector
Europe, our member operators are investing in the migration to end-to-end packet- and civil society. HR4ICT’09 focused on Technology Evolution, Market Changes and the Challenge
switched networks, alongside a gradual upgrade to fibre-based infrastructure at for Human Resources Management. Held in Port of Spain in November 2009, the event attracted
both access and transmission levels. To be successful and sustainable, these over eighty participants from twenty-five countries, including eight countries with no PDT partners.
network upgrades require new skills sets among technical staff in any company In-depth discussions included:
as well as, eventually, an understanding of the new revenue generating applications
by the company’s commercial staff. For the third consecutive year, our programmes
have reflected this trend, focusing predominantly on topics ranging from fiber • Network technology evolution and market trends
optic network design, MPLS, and SDH to interconnection, network project (fixed-mobile convergence and long-term evolution)
management and pricing.
• Policy development for long term capacity building for ICTs
MEMBERS’ STEADY ROAD TO WIRELESS BROADBAND
• Adapting to new work trends
In most of our members’ markets, wireless broadband remains the most likely
route to broadband access for all. Member operators are investing in wireless • Grooming the next generation of leaders
technologies such as WiMAX or 3G to offer faster access to the Internet, and we
pride ourselves in having contributed to building the necessary capacity to deploy • Changes in technology and market forces and the challenge of talent management
and market these solutions in countries such as Papua New Guinea and South
Africa. • Planning and investing in an adaptable workforce

• Leveraging employee relations management to increase business efficiency
HR4ICT
• Planning and recruiting for change
After being held as workshops in the two previous years (Solomon Islands,
2007-08 and South Africa, 2008-09), HR4ICT was re-positioned in 2009 as • Retaining and optimising key talent during a recession
a global annual conference designed to address the rapid evolution of network
technologies and their applications. It is a conference for showcasing and • Conflict prevention and resolution
discussing visions, ideas, challenges, needs, success stories and best practices.


“ MANY CTO MEMBERS ARE PART
OF LARGER AND MORE STRUCTURED
REGIONAL FRAMEWORKS FOR ICTS
“

Delegates at the HR4ICT’09 conference meet in Port of Spain, Trinidad and Tobago,
to discuss HR responses to technological evolution and market changes in ICTs


PDT MEMBERSHIP: ADDING VALUE THROUGH A WIDER SUPPLIER BASE
AND COMMERCIALISATION

As a membership programme, the Programme for Development and Training
is a useful means for public and private ICT organisations in the Commonwealth
and beyond to source specialist training for their staff through the CTO. PDT members have access
to over two hundred experts in the Americas, Europe, Africa and Asia.

In recent months, the most important addition to the PDT has been the significant increase of its
supply capability, with the joining of new partners, including BSNL (India). Alongside new PDT
recipient members, the joining of these new supplier members is recognition of the position of the
Listening in at the HR4ICT’09 Forum in Trinidad and Tobago PDT as an effective channel to both procure and supply ICT expertise internationally.

JOINT PROGRAMMES The “commercialisation” of the PDT continues to improve, helping to raise additional funds for PDT
partners, based on more effective marketing and sales within the training division.
CTO successfully held two joint programmes in the Caribbean region, in partnership
with the Caribbean Association of National Telecommunications Operators:
PORTFOLIO OF COURSES: AN ALTERNATIVE TO MEMBERSHIP
• Telecommunications Regulation in Practice (May 2009, Port of Spain,
Trinidad & Tobago): This programme was aimed at helping operators in the The Portfolio of Courses, which offers over a hundred courses, registered equally encouraging signs
region better understand and respond to regulatory initiatives in the region. with the delivery of a capacity-building programme in preparation for the deployment of Tanzania’s
national IP backbone, as well as successful shorter programmes in South Africa, Tonga and Botswana.
• M-Content and Value Added Services (February 2010, Georgetown,
Guyana): This programme was focused on the needs of the Caribbean PDT VS POC PROGRAMMES 2009-10
mobile operators and other stakeholders in the region to appreciate and
PORTFOLIO
develop profitable non-voice services, such as mobile content and value OF COURSES 30%
added services.
PROGRAMME FOR DEVELOPMENT
& TRAINING 70%
These programmes were the first of a series of joint programmes the CTO is
committed to organise in the near future.



With thirty per cent of CTO training programmes Overall, technology and market changes continue to occur in member markets,

“
now delivered on a commercial basis through
the Portfolio of Courses (up from fourteen per PDT MEMBERS HAVE ACCESS TO
“ calling for new policies to ensure development objectives in relation to ICTs
are met.
cent in 2008-09), the Organisation sees signs OVER 200 EXPERTS GLOBALLY
of greater interest and confidence from members Looking back at the achievements summarised above, the CTO is confident
and non-members to turn to CTO for technical that it can fully support member countries and other stakeholders in their
assistance and expertise. need for capacity-building.

PORTFOLIO OF COURSES 2009-10
MONTH SUBJECT LOCATION

May 2009 Telecommunications Regulation in Practice Port of Spain, Trinidad and Tobago

July 2009 Marketing and Pricing of Next Generation Networks Mbabane,Swaziland

July 2009 Fibre Optic Access Networks and Principles Suva, Fiji Islands
of Optical Multiplexing

July 2009 Principles of Radio Transmissions & Optical Multiplexing Suva, Fiji Islands

August 2009 Issues for Regulators in Postal Services Sandton, South Africa

August 2009 Alternate Dispute Resolution Douala, Cameroon

August 2009 Voice over IP & MPLS Gaborone, Botswana

August 2009 Numbering Sandton, South Africa

August 2009 IP & MPLS Port Louis, Mauritius CTO conferences provide ICT experts a platform
to share their knowledge and experiences




August 2009 Interconnection Sandton, South Africa

August 2009 Voice over IP & MPLS Lae, Papua New Guinea

September 2009 Interconnection Agreements Nadi, Fiji

September 2009 Next Generation Networks Maputo, Mozambique

September 2009 Next Generation Network Planning & WiMAX Engineering Port Moresby, Papua New Guinea

Bashir Patel, CTO Director of Programmes & September 2009 Diploma in Telecommunications Management Studies Buea, Cameroon
Business Development in deep discussions
with Ahmad Zia Mian, Director General, Office of
Utilities Regulation, Jamaica, at a CTO event September 2009 Customer Service and Customer Care Maputo, Mozambique

October 2009 2.5G, 3G: the path towards 4G Nuku'alofa, Tonga

October 2009 Introduction to Telecommunications Management Gaborone, Botswana

October 2009 GSM Technologies (2G, 2.5G, 3G, EDGE, GPRS) Olifantsfontein, South Africa

October 2009 Digital Broadcasting Sandton, South Africa

October 2009 IP Network & Design Applications including IP Basics Honiara, Solomon Islands

November 2009 ICT Regulation Drafting Sandton, South Africa

November 2009 Project Management Tools for Project Managers Suva, Fiji Islands
Delegates network at a conference cocktail evening




November 2009 Interconnection Agreements & Pricing Honiara, Solomon Islands

November 2009 HR4ICT'09: Technology Evolution, Market Changes Port of Spain, Trinidad and Tobago
and the Challenge for HRM

November 2009 Annual Meeting of Liaison Officers 2009 Port of Spain, Trinidad and Tobago

January 2010 Licensing, Interconnection and Price Regulation under Nairobi, Kenya
a Converged/Unified Technology and Licensing
Environment
CTO Chairman, Patrick Masambu, presents
January 2010 Consumer Protection Nairobi, Kenya the 2008-09 “Staff of the Year” award to
Marianette Violeta, Senior Officer, Finance
at the CTO Forum 2009, in Fiji
February 2010 M-Content and Value Added Services Georgetown, Guyana

February 2010 GSM Technologies Gaborone, Botswana

March 2010 Regulatory Finance Explained and Regulatory Economics: Olifantsfontein, South Africa
Costing and Pricing of Interconnection and other Issues

March 2010 The Road to 4G Maputo, Mozambique

April 2010 Fiber Network Planning for Metro and Long Haul Dar es Salaam, Tanzania

April 2010 DWDM & Optical Networking Dar es Salaam, Tanzania
Nowshard Yehiya, CTO’s Business Development
Officer, takes a moment to share his knowledge
April 2010 SDH Transmission Systems Dar es Salaam, Tanzania and experience in sales with Lo Yin Yu,
a visiting intern, from Hong Kong




May 2010 SDH Technology (OptiX OSN /3500/7500/9500 O&M) Dar es Salaam, Tanzania

May 2010 FE/GE over SDH Dar es Salaam, Tanzania

May 2010 Telecom Project Management Dar es Salaam, Tanzania

May 2010 Datacom Equipment Dar es Salaam,Tanzania

May 2010 MPLS (MPLS over SDH, MPLS over IP) Dar es Salaam, Tanzania

Rakesh Luchmun, Senior Manager Finance &
May 2010 Advanced Telecom Project Management Dar es Salaam, Tanzania
Administration, CTO, has a tête-à-tête with
conference participants June 2010 Advanced AutoCAD Dar es Salaam, Tanzania

June 2010 Next Generation Networks Ndola, Zambia

July 2010 Convergence & Talent Management Gaborone, Botswana

Lasantha De Alwis, Corporate Secretary/Senior Cultural programmes help to blend in with the Commonwealth spirit
Manager - Programmes, CTO, chats with a delegate
during a tea break



“ “
CTO DELIVERS TRAINING TO
MEMBERS AND NON-MEMBERS
IN OVER 40 COUNTRIES


INTERNATIONAL EVENTS
The fiscal year 2009-10 was a challenging year for the International Events division at CTO, due
mainly to external factors such as the global economic downturn. Yet the Organisation was able
to hold a total of seven highly successful events during FY 2009-10, including in Asia (India
and Brunei), Africa (Zambia, Mozambique and South Africa), The Pacific (Fiji), The Caribbean
(Trinidad & Tobago) and Europe (The UK). This success was due to the in-depth research of the
topics, addressing the interest of individual stakeholder groups, engagement of regional organisations
and quality of speakers.

With early signs of economic revival clearly visible, CTO events are set to scale new heights in
the coming operational year with the current line up of events improving further and by the
addition of new events such as Cybersecurity Forum.

UK Minister of State for Security and Counter-Terrorism, Rt. Hon. Baroness Pauline Neville-Jones, Pro-active engagement with public and private sectors at the Cyber Security Forum
gives a keynote address at the CTO Cybersecurity 2010 Forum


“ THE CTO’S STRONG RELATIONSHIPS WITH OTHER
INTERNATIONAL AND REGIONAL BODIES SUCH AS
THE ITU, THE PTC, PITA, APT, CRASA, WATRA, ATU,
CANTO, CTU HAS HELPED ENHANCE CTO’S PROFILE
“

Delegates participate at the CTO Cybersecurity 2010 Forum to discuss Common Responses to a Global Challenge


EVENTS LINE-UP 2009-2010

• The 5th Annual Digital Broadcasting Switchover 2010 Forum
21 - 23 April, 2010, Johannesburg, South Africa

• The 4th Annual e-Gov Africa 2010 Forum
23 - 25 March, 2010, Maputo, Mozambique

• The 2nd Annual Investing in ICTs in Emerging Markets 2009
8 - 10 December, 2009, London, UK

• HR41CT’09
16 - 18 November, 2009, Port of Spain, Trinidad & Tobago

• The 7th Annual CTO Forum 2009 and the 49th Meeting
of the CTO Council
14 - 18 September, 2009, Nadi, Fiji

• The 4th Annual Connecting Rural Communities Africa Forum 2009
25 - 27 August, 2009, Livingstone, Zambia

• The 2nd Annual Asian Pacific e-Gov Forum 2009
28 - 30 July, 2009, Jerudong, Brunei

• The 3rd Annual Connecting Rural Communities Asia Forum 2009
23 - 25 June, 2009, New Delhi, India
Speakers and attendees at the COMARCI event in Sierra Leone in March 2010



Our events also benefit from cross-fertilisation from within the Organisation. The African Universal
Service and Access Fund Association (AUSAFA), managed by the Programmes Division, continued
to meet on the margins of both the CRC Africa (in Zambia in 2009) and Investing in ICTs in
Emerging Markets (in London in 2009). The Research and Consultancy and Events divisions also
worked together on the Cybersecurity conference held in London in June 2010, and the COMARCI
Phase Two in-country workshops. The Events Division teamed up with the Training Division to
hold the important HR4ICT’09 conference in Trinidad and Tobago, while similar inter-divisional
collaboration will support HR4ICT’11 in Nairobi in March 2011.

CTO was represented at a number of industry meetings and exhibitions, including the International
Telecoms Week (Washington DC), Wimax Forum (Amsterdam), ITU Telecom World (Geneva), the
CRASA Annual Meeting (Victoria Falls), the West Africa ICT Congress and the W. Afri. Tel Show
held in Lagos, Nigeria in June 2010. The CTO’s strong relationships with other international
and regional bodies such as the ITU, the PTC, PITA, APT, CRASA, WATRA, ATU, CANTO, CTU
has helped enhance CTO’s profile.
Q&A session at the Investing in ICTs in Emerging Markets held in London in December 2009

An international delegation of representatives from across the globe at the e-Gov conference in Maputo A scene from the CTO Forum in Fiji in 2009


CTO Annual Report 2009-10

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CTO Annual Report 2009-10