Showcasing the newest release of Serena Business Manager, the next generation of TeamTrack and Tracker! This presentation demonstrates and discusses how SBM 10.1.3 makes it easier to develop, use and administer SBM-powered applications. See the new User Interface, Work center, Universal Search and other features.

1. Serena SBM Webinar Series
Unveiling SBM 10.1.3
SBM Product Management
2014

2. Our Goals Today
SBM 10.1 and 10.1.2 Key Features
Overview
SBM 10.1.3 – Highlights Demo
Q&A
Introductions

3. Enhanced reporting and proactive
visibility
Service enablement
End-user adoption
SBM Themes
Solution development and
administration
3

4. SBM 10.1 and 10.1.2
Key Features Overview
SERENA SOFTWARE INC.4

5. End User Adoption
Unified Calendars Collaboration View
Time Capture Multi-Channel Notifications
5

6. Enhanced Reporting
Scheduled Reports
Advanced Summary
Reports
Drill Throughs
and Joins
Launch Wizard
6

7. Service Enablement
Service Setups, SLAs Highly Scalable
Notification Server
Active Diagnostics Event & Orchestration
Monitoring
7

8. Solution Development & Administration
Visual Diff/Merge Visual Form Actions
Web Admin & Highly
Scalable Notification
Server
Swimlanes and Relationships
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9. And much more…
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• LDAP Imports from Web Admin
• Out of Office Delegation Support
• Reports can be embedded and used for selections
• Designable Top portion of Form
• Validation Improvements
• Addition of Activity Log
• Hybrid SSO

10. SBM 10.1.3
Key Features Overview
SERENA SOFTWARE INC.10

11. End User Adoption
Unified WorkCenter Real-time
Notifications
Tablet Enabled Universal Smart Search
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12. Enhanced Reporting
Simplified Wizard
HTML 5 Reports
Report Search and
Navigation
12

13. Service Enablement
MLS Engine
Enhanced
Orchestrations
13

14. Solution Development & Administration
Re-usable Forms
Import/Export/Update selection
list values
Enhanced
Compare/Merge
Process Apps
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15. 15
• Smart Search
• Customizable Dashboards
• Activity Feeds

16. Other Key Enhancements
• Email Approval
• LDAP Scheduling
• Composer UI Refresh
• Solution Based Help – Phase 2
• Active Diagnostics
• Relationship Service
• Platform support updates
enhancements
• Windows 2008 R2 DataCenter
• IIS 8.0
• MS SQL 2012
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17. Additional Information
Serena Confidential17
• New feature descriptions
• http://www.serena.com/index.php/en/products/featured-products/sbm/
• 2 Min. Videos of new features
• https://www.youtube.com/user/SerenaSoftware/videos

18. SERENA SOFTWARE INC.18
Learn how SBM is powering fluid, flexible
IT service management with Serena
Service Manager
Chad Hulse, Ash Owen
Thu, May 1st, 2014
Upcoming next… SSM Webinar

19. Thank You!
For more information logon to
www.serena.com/products/featured-products/sbm/
Serena Confidential