1. Shaikh Rabbani (Electronic Engineer )
Doha, Qatar
Mobile: +974 33462651 / +91 7875367930;
E-mail: shaikh.rabbani@gmail.com, shaikhrabbani@rediffmail.com
~ Technically resourceful & customer-focused professional with over 9 years’ experience in sales & service of
variety of specialty and consumer electronic products in international setting, seeking assignment as…
Manager – AfterSales Service / CustomerSupport / Business Development
Extensively experienced in globally leading brands of construction survey instruments and consumer electronic products.
Proven ability to manage operations of pre sales technical services and post sales customer services onsite and offsite.
Significant exposure in managing Trimble GPS products while provided sales support and services as well as technical support
for the same. In-depth technical awareness of products and first-rate analytical ability to resolve customer complaints while
ensuring highest standards of service and customer satisfaction. Continually seek out improvement opportunities in business
process to take service level and customer experience to next level. Dedicated and committed to organization’s visions and
missions of growth while supporting marketing, sales and development of service business. Currently working with GEOSPACE
– Doha, Qatar, since August 2014, as Sales & Service Engineer.
Expertise in
Presales Due Diligence
Mktg. & Technical Sales
Customer Service & CRM
Product Technical Services
Troubleshooting & Repair
Service Level Improvement
Site Installation & Testing
Team Building & Leadership
Customer Support & Training
Education
Advanced Diploma in Embedded
System, NTR – COEP, Pune, India,
2015
B.E. (Electronics), MIT College of
Engineering – Aurangabad, MS,
India, 2004
Diploma in Industrial Electronics,
Government Polytechnic College
– Aurangabad, MS, India, 2001
Professional Synopsis
Extensive working experience in construction survey instruments (mainly GPS
& MGIS instruments) and associated application software, including entire
range of technical service support and application support. Early career
experience in service of consumer electronic devices and GPS tacking systems
Deft at managing strategy and operations of the service organization with
sole accountability of performances in terms of customer care, technical
service, service cost & quality, business development and customer
satisfaction
Champion implementation, management and improvement of legacy
systems, business process and SOPs within the service organization; while
ensuring adherence to company policies and standards, and maximizing
productivity & efficiency
Excellent ability to analyze effectiveness of customer-oriented operations,
customer feedback, and design & implement tactical initiatives to bring about
positive improvements in customer experience
Participative experience in marketing of equipment and service products,
development of new service solutions, and logistics and infrastructure
development to meet future business plan
Influencing and motivational leader and team manager with effective
communication skills; and ability to manage interfaces and relationships with
multiple stakeholders and cross-functional teams
Key Functional Skills
Participate in marketing and presales activities including relationship building, product presentations and demonstrations,
proposal & bidding, post bid discussions till finalization of order. Follow up sales delivery and realization of payments
Plan, organize and execute post sales installation of instruments/devices including application demonstration onsite
Maintain and execute calibration schedules based on OEM guidelines and upon special requests of customer
Train and customer/users on handling of the products, application perspectives and operating procedures
Build competency of service personnel on installation, troubleshooting, repair and service of the products
Personally oversee and manage resolution of all product and application related technical issues including H/W and S/W
Manage software installation, upgrades, configuration, and troubleshooting for all devices/instruments
Maintain healthy inventory of spares based upon usage trend to support uninterrupted service to customers
Prepare service quotes for warranty & non-warranty items and secure approval of customers after negotiations if required
Liaise with OEM for product and service related issues and seek their interventions as and when required
Identify and capture opportunities to increase service revenue, ensure on time billing and collection to maintain cash flow
2. Professional Experience
GEOSCOPE – Doha, Qatar since Aug 2014
Sales & Service Engineer
Key deliverables
Marketing, presales and sales to create new accounts
Installation, repair, calibration, customer support and training to end users
Sales & service documentation, sales and service delivery, and inventory management
Online follow-up for solution finding & analyses
Product Preview
Service of Trimble GPS Instruments, MGIS handheld devices, Spectra Epoch50 /SP60/SP80GPS
Total Station, Digital Level, Auto Level, Theodolite (Trimble, Lieca, Nikon, Sokkia)
Trimble /Spectra GPS Base & Rover Receivers,TSC1/TSC2/NOMAD/RECON/GEOXH/ TSC3 Data Controller & HPB450/TDL 450
Radio
Trimble Survey Controller /Trimble Access software/TGO/Trimble Business Center
Customers Handled
AL JABER ENGINEERING (1.LUSAIL Project, 2. Salwa Road Pipeline Project, 3. New Orbital Highway)
AKTOR AL JABER (DUHAIL PROJECT)
GALFAR AL MISNAD (1.DUKHAN QP Project 2. Wukair Logistic City p1-p2 ,3.DOHA-Utilities, 4. DOHA Metro)
AL MOHANNA CONTRACTING ( 1.WAKRA ROADS 2. ALKHOR COASTAL ROADS)
Seabird Survey – Kutch, Gujarat, India Mar 2013 – Dec 2013
Site Incharge – Survey
Key Deliverables
Survey Work for Marine Construction
Site Calibration for Position & Level
Barge Shifting & Pile Positioning as per design
Technical Support for application and usage of instruments
Product Purview
SCS 900, AutoCAD & Hypack Software & Devices such as Trimble SPS855 & SPS852 Base & Rover Receivers TSC3 Data
Controller, TDL450 Radio
Project Handled
TUNA PORT Construction under ITDC Cementation & AADANI Company Kutch Gujarat
AIMIL Limited – Mumbai, India Sep 2011 – May 2012
Asst Manager – Customer Support
Key Deliverables
Presales support, installation, service, customer support, training and resolution of technical issues
Customer feedback analysis and resolution of service issues, spares inventory management
Technical support on Survey devices application and software to Surveyors
Product Purview
Trimble GPS/MGIS, Marine devices, Optical products
Trimble Processing software, TBC, Terramodel, TerraSync, Pathfinder
Controllers: TSC2, TSCe, Radio TMK3, HPB450, EDL, Receivers-5700, 5800, R8, SPS, R6, R7
Mapping GIS Hand Held Devices: GeoExplorer, Nomad, Recon, Juno SB/SC, Pathfinder
Marine GPS: DSM Series, SPS852/351
Projects Handled
Installation of Trimble GPS RTK system using GSM/ CDMA Mobile Phone in Reliance Cement Company Mumbai including
training to users (10 person)
Installation of SPS852 Marine RTK GPS system for new Horizon Survey at Gulf of Khambat, Gujarat Sea Site
Installation of Trimble GPS PPK system in Maharashtra Engineering Research Institute Nasik including training to users (30
person)
3. Trimble M3 Total Station installation & training with Terramodel processing S/W to Aurangabad Land Record, Govt. of
Maharashtra 12 stations and training to 40 person) and Nasik Land Record, Govt. of Maharashtra (10 stations and training to
50 person)
Global Technologies – Dubai, UAE Apr 2008 – Jul 2011
Service Engineer
Key Deliverables
After Sales Support of Survey devices application and software to Surveyors
Service, troubleshooting, repair of Trimble Survey /MGIS/Marine GPS System Devices or instruments
Trimble GPS Devices /Software upgradation, installation, configuration
Preparation of spares parts list, and quotations for warranty and non-warranty services
Videocon Industries Ltd. – India Dec 2006 – Feb 2008
Engineer – I (CQA – Field Quality of CTV)
Key Deliverables
Analysis of the F.C.R. (Field Call Rate) data received from Service (C.S.O ), and resolution of quality issues
Monitoring and controlling of quality activities at various stages in process of Color TV
Analysis of Faulty Components (Top10), PCB’s, TV Sets (LCD, Plasma, Conventional TV)
Testing of TV Design & Service Data (Software)
Preparation and maintenance of quality reports and records as per ISO Format
Conducting LCD and CTV trainings to field technician
Working on SAP for the all required database processing of incoming and quality issue
Project Handled
Six Sigma project on reduction of dry solder rates on field (Team Lead)
Prollex Solution Pvt. Ltd. – India Feb 2005 – Dec 2006
Service & Development Engineer
Key Deliverables
Installation of GPS Vehicle Tracking System on field
Service and maintenance of GPS based Tracking System
Development of hardware with respect of customer requirement
Dealing with Supplier of materials
Project Handled
Mobile to PC interface circuit Designing Using IC Max 232
Training & Courses
Bench Service Training of Total Station Trimble M3
CRM Training End User (Sales & Service)
MGIS Service Training from Trimble Germany.
Bench Service Training of 5700/R7/SPS770/5800/R8 /SPS78x Series/TSCe/TSC2/ TMK3, from Trimble Dubai
Trimble survey product refresher (RTK & Total station), from Trimble Dubai
Survey Application Training, from Trimble Dubai
SIX SIGMA Green Belt Training in Videocon Industries, India
Technical Skills
Basic Computer: MS Office, Multimedia, Internet
Operating System: Dos, Windows / XP / 7/8.1/10
Application Software: TBC 3.40 , Terramodel 4.60 ,TGO 2.60 ,Survey GPS Controller 12.49, Terrasync 5.21, Digital Field Book
6.02 / 7.01,Pathfinder 5.30,Trimble Access 2011 to latest ,Trimble access road module
Service Software: Win flash, Active Sync, GPS Configurator, Data Transfer, PDL Configurator, MCS web borker, Geoexplorer
service, Win pan, Windows mobile, Queagle, Trimble Access installation Manager, TDL configurator, Testing Software
Date of Birth: September 01, 1980 | Languages Known: English, Hindi, Marathi, Urdu | Nationality : Indian
Marital Status: Single | Passport No.: J2946164, valid till 04/10/2020 | Visa Status: Residence/Work Visa (Qatar)