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Integrating  Social Media  Into Your  Sales Process
A Brand…. …is a promise.
“The Customer Owns Your Brand”
“…the shift of the balance of power to the consumer will cause organizations to place greater importance on building trust with customers.”  Don Peppers and Martha Rogers (Rules to Break and Laws to Follow)
Sales Cycle Invite and Engage At Every Step Warming Up The Call Add-ons And Up Sells Breaking The Ice 1 7 2 Relationship Building Model Closing The Sale Uncovering Buying Motives 6 3 5 4 The Sales Proposal Handling Objections
Thought Leader Proactively Reactively Social Media Matrix™ Engaged Passively Disengaged
Strategic Engagement Identify Your Goal Identify Your Target Audience Pick the Right Platforms Map out Social Etiquette Implement Listening and Engagement Strategy Know Core Pains Uniquely Communicate Pills Mixing Marketing and Community
Your Goal Guerrilla’s measure profit not visitors, friends or impressions.  Sales is a contact sport. BUT This is an investment in reputation and trust. It takes time.
Target Audience Use multiple criteria Target Thought Leaders and Connectors
What Platforms? Blogs
Social Etiquette Twitter: Engagement, Value, Listening Linkedin: Trusted Networks Connecting Blogs: Bi-directional, personal, non pitch FaceBook: Frat party meets family reunion Meetup: Host sets the tone Consider: Industry, Age and Culture / Geography
Consensus on SocMedE Follow Listen  Observe Then move.
Listening
Core Pains Then The Pill “Data storage for small businesses.” “Green building on a budget.” “Selling without cold calling.” “Home security tips and stats Vancouver” “Using the internet to sell real estate.” “Proving Social Media ROI.” “Summer weight loss strategy.” Or promote their goals and dreams?
Integration Make it part of your daily activities Start pulling listening feeds Engage, Lead, and Contribute Make it real at least once a week Rapport & Value = Mind Share = Wallet Share
Resources SociableBook.com ClosingBigger.net StephenJagger.com Reachd.com

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Integrating Social Media Into Your Sales Process Shane Gibson

  • 1. Integrating Social Media Into Your Sales Process
  • 2. A Brand…. …is a promise.
  • 3. “The Customer Owns Your Brand”
  • 4. “…the shift of the balance of power to the consumer will cause organizations to place greater importance on building trust with customers.” Don Peppers and Martha Rogers (Rules to Break and Laws to Follow)
  • 5. Sales Cycle Invite and Engage At Every Step Warming Up The Call Add-ons And Up Sells Breaking The Ice 1 7 2 Relationship Building Model Closing The Sale Uncovering Buying Motives 6 3 5 4 The Sales Proposal Handling Objections
  • 6. Thought Leader Proactively Reactively Social Media Matrix™ Engaged Passively Disengaged
  • 7. Strategic Engagement Identify Your Goal Identify Your Target Audience Pick the Right Platforms Map out Social Etiquette Implement Listening and Engagement Strategy Know Core Pains Uniquely Communicate Pills Mixing Marketing and Community
  • 8. Your Goal Guerrilla’s measure profit not visitors, friends or impressions. Sales is a contact sport. BUT This is an investment in reputation and trust. It takes time.
  • 9. Target Audience Use multiple criteria Target Thought Leaders and Connectors
  • 11. Social Etiquette Twitter: Engagement, Value, Listening Linkedin: Trusted Networks Connecting Blogs: Bi-directional, personal, non pitch FaceBook: Frat party meets family reunion Meetup: Host sets the tone Consider: Industry, Age and Culture / Geography
  • 12. Consensus on SocMedE Follow Listen Observe Then move.
  • 14.
  • 15.
  • 16. Core Pains Then The Pill “Data storage for small businesses.” “Green building on a budget.” “Selling without cold calling.” “Home security tips and stats Vancouver” “Using the internet to sell real estate.” “Proving Social Media ROI.” “Summer weight loss strategy.” Or promote their goals and dreams?
  • 17. Integration Make it part of your daily activities Start pulling listening feeds Engage, Lead, and Contribute Make it real at least once a week Rapport & Value = Mind Share = Wallet Share
  • 18. Resources SociableBook.com ClosingBigger.net StephenJagger.com Reachd.com