4. “…the shift of the balance of power to the consumer will cause organizations to place greater importance on building trust with customers.” Don Peppers and Martha Rogers (Rules to Break and Laws to Follow)
5. Sales Cycle Invite and Engage At Every Step Warming Up The Call Add-ons And Up Sells Breaking The Ice 1 7 2 Relationship Building Model Closing The Sale Uncovering Buying Motives 6 3 5 4 The Sales Proposal Handling Objections
7. Strategic Engagement Identify Your Goal Identify Your Target Audience Pick the Right Platforms Map out Social Etiquette Implement Listening and Engagement Strategy Know Core Pains Uniquely Communicate Pills Mixing Marketing and Community
8. Your Goal Guerrilla’s measure profit not visitors, friends or impressions. Sales is a contact sport. BUT This is an investment in reputation and trust. It takes time.
11. Social Etiquette Twitter: Engagement, Value, Listening Linkedin: Trusted Networks Connecting Blogs: Bi-directional, personal, non pitch FaceBook: Frat party meets family reunion Meetup: Host sets the tone Consider: Industry, Age and Culture / Geography
16. Core Pains Then The Pill “Data storage for small businesses.” “Green building on a budget.” “Selling without cold calling.” “Home security tips and stats Vancouver” “Using the internet to sell real estate.” “Proving Social Media ROI.” “Summer weight loss strategy.” Or promote their goals and dreams?
17. Integration Make it part of your daily activities Start pulling listening feeds Engage, Lead, and Contribute Make it real at least once a week Rapport & Value = Mind Share = Wallet Share