This slide pack gives an overview of what initiatives CSP/Telco's need to address to take advantage of Digital Transformation and next wave of Disruptive technologies to gain Customer confidence and improve Customer Experience using Artificial Intelligence and Machine Learning approach.

1. Digital Transformation
What next for Telco’s?
By Shankar Mandapaka

2. Overview
• Global Telecom Industry changing faster than ever.
• Reduced bundle subscriptions year-on-year in fixed
broadband and fixed voice
• Anticipated increase in bundle subscriptions 643M in 2017
to 753M in 2021
• Smartphone explosion resulted into data demand
• Additional Network investments costing CSP due to
increase in sudden data demand.
• Competition from disruptive competitors (OTT, Cloud and
Advertising) eroding margins
• Looking for alternative revenue streams
• M&A consolidating Infrastructure, Operations and
Businesses
• Post 2020 networks will be transformed by 5G
*Source: Global Reports from Major consulting and Industry specific MR Companies

3. Initiative 1
• Overhaul Telco IT systems & processes
– Process Automation
– Rationalization
– Mergers
– Consolidation
– Digital Business Models & Services
– BSS/OSS overhaul
*Source: Global Reports from Major consulting and Industry specific MR Companies

4. Initiative 2
• Access Network Technologies (4G, FTTX
etc..)
• Virtualization Technologies (SDN, NFV
etc)
• Cyber Security
• Cloud System Migration
• Data Center & Managed Services
• Reduction in Green house gas emissions
• Automated Networks – “Zero Touch”
• OTT based messaging services
*Source: Global Reports from Major consulting and Industry specific MR Companies

5. Initiative 3
• Customer Experience
– Big Data Analytics
– Digital Services
• Health
• Connected devices
• Connected Cars
• Enterprise Cloud
• Advertising, marketing and e-commerce
• Smart Home
• Infotainment
• Education
*Source: Global Reports from Major consulting and Industry specific MR Companies

6. Initiative 4
• Internet based Industry growth
– IOT
– Deployment of sensors
– Analytics (EDGE)
– Machine Learning
– Health Industry initiatives – companies like
Qualcomm Life working in this direction
– One report suggests IOT can support UN 12
Sustainable Development Goals
– Collaboration is key between many
stakeholders
*Source: Global Reports from Major consulting and Industry specific MR Companies

7. What Digital Customer wants?
• Adopting to a customer centric mobile first world
• Context based interactions
• Seamless experience across channels
• Location agnostic – Any where Any time
• QoS
• Product, Support offerings based on
Personalization
• Transparent and trustworthy
• Peer review and Advocacy
• Encourage R&D for creating Innovative Products
with IP
*Source: Global Reports from Major consulting and Industry specific MR Companies