Describes banking industry issues and how the use of Unified Communications with Lotus can help to solve these issues.

1. Winning with Unified Communications and Collaboration (UC 2 TM ) in Banking March, 2008

5. Pain Points: Problems that keep you up at night Staff costs and turnover are high…our workforce is aging…how can we optimize productivity? Customers are conducting more of their business online and have high expectations for the interactive services we provide Growing revenue profitably is the watchword of our CEO How do we do a better job of cross-selling and/or up-selling to our existing customers? How can we provide our employees with a consistent set of tools and access to information and expertise? Can we make better use of customer data to gain deeper insight and deliver targeted, relevant offerings? The integration of voice, video and text— given current infrastructures—is challenging!

6. Delivering Tangible Business Value with Collaboration Enable remote workers – expand your business coverage Conduct meetings with dispersed teams over web conferencing Conduct design sessions for new products between offices without flying Improve customer service by cutting time to answers, reducing phone time and increasing customer satisfaction Address telephone and travel costs

10. Summary: Solutions that drive business value for Banking customers Staff costs and turnover are high…our workforce is aging…how can we optimize productivity? Customers are conducting more of their business online and have high expectations for the interactive services we provide Growing revenue profitably is the watchword of our CEO How do we do a better job of cross-selling and/or up-selling to our existing customers? How can we provide our employees with a consistent set of tools and access to information and expertise? Can we make better use of customer data to gain deeper insight and deliver targeted, relevant offerings? The integration of voice, video and text— given current infrastructures—is challenging! We are able to offer a rich set of interactive services...including online education, targeted product information...and communicate with customers in real-time Our open standards-based UC strategy lets us collaborate simply, effectively & securely—internally, and with customers & partners Our sales and customer service organizations have real-time access to the people, data & applications to provide on-the-spot results Immediate access to information & expertise has dramatically enhanced staff productivity…and retention! Targeted products cost less to develop and sell & better address customer needs Our marketing team can easily collaborate with customer service and sales to deliver products our customers want We’ve changed from a transaction-oriented to a sales & services-oriented culture…we know our customers better!

11. Thank You!