A powerpoint presentation of the Center for Peace Education on Conflict Resolution to MC102 students

1. Conflict Resolution
Center for Peace Education
Miriam College

2. What is conflict?
 From the Latin word
conflictus which
means striking together with force
 Occurs when one’s actions or beliefs
is unacceptable to—and hence
resisted by the other (Forsyth, 1990)
Center for Peace Education
Miriam College

3. WAYS TO DEAL
WITH CONFLICT
Center for Peace Education
Miriam College

4. AVOIDANCE (FLIGHT)
 We MOVE AWAY or withdraw from
the situation of conflict
 We allow the other party to get
away with his/her behavior.
 We hope that the conflict will, in,
itself, disappear.
 We believe that it is hopeless to try
to resolve the conflict
 WIN-LOSE
Center for Peace Education
Miriam College

5. AGGRESSION (FIGHT)
We MOVE AGAINST the
opponent or try to overpower
adversary/force him/her to
yield.
 We want to do things our way
 We view winning as an
indication of strength and
losing as an indication of
weakness
 WIN-LOSE or LOSE-LOSE

Center for Peace Education
Miriam College

6. PROBLEM-SOLVING
(FACE)
 We MOVE TOWARDS the
adversary
 We dialogue/negotiate for a
mutually beneficial solution.
 We show our desire to get
out of the mess by
collaborating in finding
constructive ways to solve
the conflict.
 WIN-WIN
Center for Peace Education
Miriam College

7. ACCOMMODATION
(GIVE UP)
 We give up our goals to maintain
“harmony” in the relationship
 We give in because we realized that the
other person is right.
 We concede because we have very little
chance of winning.
Center for Peace Education
Miriam College

8. COMPROMISE
(GIVE HALF)
 We find the middle
ground.
 We give up part of our
goals because we
and our adversary
cannot get what we
want.
Center for Peace Education
Miriam College

9. When I am angry,
I usually…
Center for Peace Education
Miriam College

10. What is Anger?

It is a strong emotion of displeasure that may
take the form of verbal or physical attack, rage
or animosity.
Center for Peace Education
Miriam College

11. The Anger Thermometer
In some ways anger is like a
thermometer.
It has degrees, from cool to
very hot.
The higher you go on the
Anger Thermometer,
the angrier you are!
Try to cool off and bring
yourself down the Anger
Thermometer.
Center for Peace Education
Miriam College
Enraged
Furious
Angry
Irritated
Annoyed

12. When can anger be destructive?



When we express it in a way that will create harm,
hatred or alienation.
When we repress it. It can make us sick. It may
displace our feeling. It may hinder us from solving
the cause of our problem.
When we can no longer function normally.
Center for Peace Education
Miriam College

13. Anger Management
 How do we COPE with our anger?
Recognize that you are angry.
 Express anger in indirect ways:

• Shout, cry, hit a pillow.
• Write in a journal.
• Draw, paint.
• Engage in vigorous physical activities (run,
jog, swim)
• Physically relax the body (deep breathing,
muscle relaxing)

14. 
Calm your mind:
•
•
•



Talk to yourself.
Count to 10 for adrenaline level to go down.
Change cognitions vs. labeling, overgeneralization,
mental filtering, jumping to conclusions.
Talk to a friend.
Change environment.
Forgive. It lowers blood pressure and eases
muscle tension.
Center for Peace Education
Miriam College

15. How do we directly express
our anger?
 Describe the behavior that angers you.
 Describe how you feel about the behavior.
 Describe the reason for your feeling.
Center for Peace Education
Miriam College

16. How do we deal with
other peoples’ anger?






Allow expression. Listen.
Do not respond with the same anger.
Help him/her calm down. Try to stand in his/her
shoe.
Paraphrase/clarify.
Explain your situation.
Look into options together.
If you can’t deal with the other person’s wrath, ask
for help.

17. DIALOGUING TIPS
Center for Peace Education
Miriam College

18. 1. Be specific.
Avoid using global words.
Center for Peace Education
Miriam College

19. 2.
Speak in a gentle,
non-threatening manner.
Center for Peace Education
Miriam College

20. 3. Avoid
using
words that
would elicit
anger.
Center for Peace Education
Miriam College

21. 4.
Use the I-message
Center for Peace Education
Miriam College

22. 5. Admit your
own
responsibility
to the
conflict.
Center for Peace Education
Miriam College
I admit I lied…but
twice lang naman.

23. 6.
The person and
his/her action are two
different things. Thus, be
tough on the problem,
not on the person.
Center for Peace Education
Miriam College

24. 7.
Be willing to tell the
other person what is
good about her/him.
Center for Peace Education
Miriam College

25. 8. Listen. Show the other
person that you are
hearing his/her point of
view.
Center for Peace Education
Miriam College

26. 9. Show positive
regard and respect.
Center for Peace Education
Miriam College

27. 10. Listen with empathy.
Try to stand in the shoe of
the other.
Center for Peace Education
Miriam College

28. 11. Be open to
criticism of your
ideas and behavior.
Center for Peace Education
Miriam College

29. 12. Paraphrase and
clarify when needed.
Center for Peace Education
Miriam College

30. 13. Distinguish between
your demands and true
interests.
Center for Peace Education
Miriam College

31. Thank you very much and
may peace be with you all!

32. For all the world
by: Sandi Patti
Never was the world
in such a need of peace
And never has contentment
been so hard to find
So many men reaching out their hands
Our brothers and sisters in so many lands
If ever kindness was needed
Then it’s crying out to us “the time is now!”

33. Chorus:
I want the peace
I want the love
For all the world
People of joy with children hope
For all the world
Father of light
I’ll be a light the You shine through
You are the peace
You are the hope
For all the world

34. What’s it gonna take
before we show some charity?
Compassion and mercy,
the way it’s meant to be
Who’ll take the time
for the ones
who truly need
And pray for a nation
That’s out on the street
What man is greater than his brother
When in Jesus’ eyes we’re all
the same?

35. Learn a song of freedom
And teach it to our children
Let the pipes of peace ring out
And pray the grace of God
will lead the way

36. You are the peace
And You are the joy
You are the love
And You are the hope
For all the world