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Building Your
  Brand By
Building Your
    Story
    G2 Communications Inc.
  4250 El Camino Real, Ste. A104
       Palo Alto, CA 94306
       www.g2comm.com
           650.856.1607
            @g2comm
  www.facebook.com/g2comm
“Stories are the creative conversion of life itself
into a more powerful, clearer, more meaningful
experience. They are the currency of human
contact.”

-- Robert McKee

“If a story is not about the hearer he will not
listen.”

-- John Steinbeck
Why the Need for Story
   At the basis of the problem you’re solving is a
    human experience -- fear, frustration, pain, risk,
    uncertainty, love, happiness, peace, etc.
   The story is the human connection between the
    problem and your solution
       Even a vertical b2b product has an underlying
        inspiration
   The story matches up the challenge and the
    associated emotion to your solution
   Stories are not intellectually based –
       We’re easier to implement, with greater
        interoperability and better ROI is not a story
Why is PR Important to Your Story?
   PR takes the disparate pieces of the company --
    the leaders, the products, the services, the
    experience and challenges of the customers to
    create the story
   Good PR crafts the story for journalists - something
    worthy of writing, publishing and/or broadcasting
     Your company is featured in the context of
       something that’s important in people’s lives.
   PR makes sure the value of your company’s
    solution also has value for the journalist’s audience
   Story is the only word that matters to a journalist
Companies Think Their Solution
Alone is the Story
 We  have a new gizmo that’s faster than
  the fastest Intel processor
 We think our product is so cool it should
  be on the cover of TIME Magazine
     If we get on the cover we’ll go viral
 Ourproduct is so important we just need a
 press release & we’ll get great coverage
Myths About PR: What PR is Not
   Free advertising for your company
   A press release that leads to a feature story
    starring you every time you issue one
   A rolodex full of media contacts who write
    about your company whenever you call
   Being on Dr. Oz because you’re passionate
    about your new medical device
   Being featured on TechCrunch because you
    have a new mobile app to measure you’re
    likeability
Media Story Mistakes
   We only want to talk about your solution
   We think the story is a product description
   We only want to communicate one-way
    marketing messages
   The story has to have a hook – you need to
    grab the reader in the headline, first sentence
       Even when you’re trying to reach a specialized
        audience, people respond to great stories
JUNEAU, AK -- April 13, 2012 -- As Tinnitus Awareness Week
commences, XYZ Company, a new tinnitus solution provider,
today announced the recent publication of clinical study results
in the Journal of the Association for Research in Otolaryngology
(JARO). This clinical study titled “Temporary Suppression of
Tinnitus by Modulated Sounds” describes an effective means to
reduce tinnitus perception by amplitude modulated tones.

The XYZ Tinnitus Treatment System includes customized,
amplitude modulated treatment tones within XYZ TTS. The XYZ
TTS consists of a handheld patient device to generate sound
therapy, earphones, and proprietary treatment sounds which
are customized to each patient and designed to address the
underlying neurological cause of tinnitus.
What Life is Like for Today’s
Journalist
   In the old days journalists filed 1 story a day or
    every few days depending on the nature of the
    story
   Today a journalist might have to file 1 story every
    hour to a few hours, plus blog and tweet
   They get 100s of emails from PR peeps on news
    that has nothing to do with what they write about
   With much tighter deadlines they get very cranky
       Public flogging of PR peeps is a regular
        occurrence on Twitter
Consequences of Not Carefully
Pitching a News Worthy Story
   “Today people send out press releases so they can see
    their company all over the Internet”
   “PR people have a PRWeb mentality; they want ‘pay for
    play”
   “The thing that bugs me is companies who think that if
    they get interviewed they will dominate my story. They
    don’t understand that they’re part of the story; not THE
    story. But they want the story to be about them. Or
    they’ll pitch only what they’re doing and not make it
    broader. They don’t get it. And they don’t like the
    outcome of the reporting. I get a lot of these kinds of
    queries.”
More Journalist Rants
   “I get about 300 emails a day; 200 are from PR people
    who send out press releases to promote their product
    using the ‘Howitzer’ approach!”
   “I’m annoyed by PR people who haven’t taken the time
    to understand at all what we cover (health news
    outlet). I get releases about country music! I get
    releases with follow up calls. Don’t ever call me to see if
    I got your press release. If you’re calling to do that, I
    can't imagine we have a relationship. Not only is it a
    waste of time, but you’ll get a mini rant. It won’t be
    pleasant.”
   “I hate when PR people use nonsense words like
    breakthrough technology, etc. Show me, don’t tell me.
    It won’t work for me and other journalists in the
    business.”
Traditional Media Isn’t
Dead Yet
 Contrary  to popular belief, the
  percentage of original content found on
  social media pales in comparison to
  traditional media (Pew Charitable Trust
  study)
 Media stories about your company
  increase credibility & desire for your brand
     Positive stories make invaluable content for
      curating and syndicating on social networks
Where to Start
   Remember composition 101: the story has a
    plot, characters, conflict, theme, setting, point
    of view
   Come up with the human interest angle about
    your product/service
   Start at the end – customer experience from
    using your product
   Articulate the problem
   Educate your audience
   Come up with a personal anecdote
Story Examples
   CEO boxes tougher opponents, turns around failing
    company; scrappy contender metaphor puts company
    on the map
   Hospital acquired infections – patient develops MRSA
    after knee surgery; what life is like now
   Did you know that far more soldiers coming home from
    Afghanistan suffer more from tinnitus than PTSD?
   Healthcare reform drives new care models – ACOs; we
    streamline ACO management
   Report comes out stating 70% of seniors living alone will
    be subjected to financial fraud
     Talk to elder care advocate and professional
       conservator…
   Digital x-rays & and astute ER doc from Shepherd
    Hospital saves a patient from permanent brain damage
Elements of Your Story
   Who, what and why
   Show me, don’t tell me
   Why should I care?
   What universal problem are you solving?
   How did you come up with your business idea;
    your light bulb moment
     Personal experience
     The pain you witnessed/experienced
     Improvement you made that changes the
      game
   You need to provide sources – customers,
    background/market research data, company
    founders, executives, backers, influencers, etc.
Augment With Social Media
  Blog
  Twitter
  Facebook   Brand Page
  LinkedIn
  YouTube

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PR success - great stories get great coverage

  • 1. Building Your Brand By Building Your Story G2 Communications Inc. 4250 El Camino Real, Ste. A104 Palo Alto, CA 94306 www.g2comm.com 650.856.1607 @g2comm www.facebook.com/g2comm
  • 2. “Stories are the creative conversion of life itself into a more powerful, clearer, more meaningful experience. They are the currency of human contact.” -- Robert McKee “If a story is not about the hearer he will not listen.” -- John Steinbeck
  • 3. Why the Need for Story  At the basis of the problem you’re solving is a human experience -- fear, frustration, pain, risk, uncertainty, love, happiness, peace, etc.  The story is the human connection between the problem and your solution  Even a vertical b2b product has an underlying inspiration  The story matches up the challenge and the associated emotion to your solution  Stories are not intellectually based –  We’re easier to implement, with greater interoperability and better ROI is not a story
  • 4. Why is PR Important to Your Story?  PR takes the disparate pieces of the company -- the leaders, the products, the services, the experience and challenges of the customers to create the story  Good PR crafts the story for journalists - something worthy of writing, publishing and/or broadcasting  Your company is featured in the context of something that’s important in people’s lives.  PR makes sure the value of your company’s solution also has value for the journalist’s audience  Story is the only word that matters to a journalist
  • 5. Companies Think Their Solution Alone is the Story  We have a new gizmo that’s faster than the fastest Intel processor  We think our product is so cool it should be on the cover of TIME Magazine  If we get on the cover we’ll go viral  Ourproduct is so important we just need a press release & we’ll get great coverage
  • 6. Myths About PR: What PR is Not  Free advertising for your company  A press release that leads to a feature story starring you every time you issue one  A rolodex full of media contacts who write about your company whenever you call  Being on Dr. Oz because you’re passionate about your new medical device  Being featured on TechCrunch because you have a new mobile app to measure you’re likeability
  • 7. Media Story Mistakes  We only want to talk about your solution  We think the story is a product description  We only want to communicate one-way marketing messages  The story has to have a hook – you need to grab the reader in the headline, first sentence  Even when you’re trying to reach a specialized audience, people respond to great stories
  • 8. JUNEAU, AK -- April 13, 2012 -- As Tinnitus Awareness Week commences, XYZ Company, a new tinnitus solution provider, today announced the recent publication of clinical study results in the Journal of the Association for Research in Otolaryngology (JARO). This clinical study titled “Temporary Suppression of Tinnitus by Modulated Sounds” describes an effective means to reduce tinnitus perception by amplitude modulated tones. The XYZ Tinnitus Treatment System includes customized, amplitude modulated treatment tones within XYZ TTS. The XYZ TTS consists of a handheld patient device to generate sound therapy, earphones, and proprietary treatment sounds which are customized to each patient and designed to address the underlying neurological cause of tinnitus.
  • 9. What Life is Like for Today’s Journalist  In the old days journalists filed 1 story a day or every few days depending on the nature of the story  Today a journalist might have to file 1 story every hour to a few hours, plus blog and tweet  They get 100s of emails from PR peeps on news that has nothing to do with what they write about  With much tighter deadlines they get very cranky  Public flogging of PR peeps is a regular occurrence on Twitter
  • 10. Consequences of Not Carefully Pitching a News Worthy Story  “Today people send out press releases so they can see their company all over the Internet”  “PR people have a PRWeb mentality; they want ‘pay for play”  “The thing that bugs me is companies who think that if they get interviewed they will dominate my story. They don’t understand that they’re part of the story; not THE story. But they want the story to be about them. Or they’ll pitch only what they’re doing and not make it broader. They don’t get it. And they don’t like the outcome of the reporting. I get a lot of these kinds of queries.”
  • 11. More Journalist Rants  “I get about 300 emails a day; 200 are from PR people who send out press releases to promote their product using the ‘Howitzer’ approach!”  “I’m annoyed by PR people who haven’t taken the time to understand at all what we cover (health news outlet). I get releases about country music! I get releases with follow up calls. Don’t ever call me to see if I got your press release. If you’re calling to do that, I can't imagine we have a relationship. Not only is it a waste of time, but you’ll get a mini rant. It won’t be pleasant.”  “I hate when PR people use nonsense words like breakthrough technology, etc. Show me, don’t tell me. It won’t work for me and other journalists in the business.”
  • 12. Traditional Media Isn’t Dead Yet  Contrary to popular belief, the percentage of original content found on social media pales in comparison to traditional media (Pew Charitable Trust study)  Media stories about your company increase credibility & desire for your brand  Positive stories make invaluable content for curating and syndicating on social networks
  • 13. Where to Start  Remember composition 101: the story has a plot, characters, conflict, theme, setting, point of view  Come up with the human interest angle about your product/service  Start at the end – customer experience from using your product  Articulate the problem  Educate your audience  Come up with a personal anecdote
  • 14. Story Examples  CEO boxes tougher opponents, turns around failing company; scrappy contender metaphor puts company on the map  Hospital acquired infections – patient develops MRSA after knee surgery; what life is like now  Did you know that far more soldiers coming home from Afghanistan suffer more from tinnitus than PTSD?  Healthcare reform drives new care models – ACOs; we streamline ACO management  Report comes out stating 70% of seniors living alone will be subjected to financial fraud  Talk to elder care advocate and professional conservator…  Digital x-rays & and astute ER doc from Shepherd Hospital saves a patient from permanent brain damage
  • 15. Elements of Your Story  Who, what and why  Show me, don’t tell me  Why should I care?  What universal problem are you solving?  How did you come up with your business idea; your light bulb moment  Personal experience  The pain you witnessed/experienced  Improvement you made that changes the game  You need to provide sources – customers, background/market research data, company founders, executives, backers, influencers, etc.
  • 16. Augment With Social Media  Blog  Twitter  Facebook Brand Page  LinkedIn  YouTube