1. DELIVER
SERVICE
EXCELLENCE
THROUGH
TEAMWORK
Asdrin
Qi
Ranne
2010141116
Debby
Citra
2010140697
Shinta
Hawa
Thandari
2010140901
Tania
Joviani
2010140851
Valerine
2010140219
Vebrina
Ajeng
2010140691
PR14
–
1C
STIKOM
–
LONDON
SCHOOL
OF
PUBLIC
RELATIONS
JAKARTA

2. DELIVER
SERVICE
THROUGH
TEAMWORK
=
At
work
everyone
performs
as
part
of
a
team
VALERINE

3. Why
team
working
is
so
IMPORTANT
for
customer
service?
From
the
point
of
view
of
the
customer
:
products
and
services
oXen
cannot
be
dealt
with
by
one
person
alone
-­‐
several
team
members
may
be
involved
when
dealing
with
a
single
customer.
VALERINE

4. od
To
increase
a
go
n,
te am
corpora[o
y
the re
are
certainl
o:
seve ral
things
to
d
Need
to
pass
on
a
lot
of
informa[on
about
the
customer
Each
member
should
know
their
own
role
and
the
roles
of
the
other
team
members.
VALERINE

5. What
can
help
increase
the
effecMveness
in
corporaMon
conducted
in
a
team?
VALERINE

6. TECHNOLOGY
VALERINE

7. THE
BENEFITS
OF
TEAMWORK
ASDRIN
QI
RANNE

8. Another
benefit
of
teamworking
is
that
People
in
another
departments
and
other
parts
The
key
benefits
of
teamworking
Of
business
can
deliver
more
Using
others
to
help
you
with
problems
Effec[ve
service
and
difficul[es
ASDRIN
QI
RANNE

9. REMEMBER
AS
CUSTOMER
SERVICE
TEAMWORK…
Prime
Objec+ve
of
CSP
team
Deliver
excellent
service
Know
how
to
deliver
To
the
customer
excellent
Service
to
the
customer
‚The team's overall
objective where there
should be a shared
vision of service
excellence‘
ASDRIN
QI
RANNE

10. INVOLVEMENT
OF
PEOPLE
Involvement
MoMvaMon
People
at
work
like
to
be
involved.
A
sense
of
involvement
tends
to
mo[vate
people.
Everyone
in
the
organiza[on
can
ul[mately
be
involved
in
delivering
service
excellence
to
the
customer
ASDRIN
QI
RANNE

11. OTHER
The
team
has
shared
objec[ves
Better knowledge of others'
job roles
BENEFITS
Enjoyment of Working with
Others
Increased
involvement,
job
Sa[sfac[on,
and
mo[va[on
Someone
to
help
out
when
There
are
deadlines
to
meet
Beger
communica[on
between
departments
ASDRIN
QI
RANNE

12. SATISFY
YOUR
INTERNAL
CUSTOMERS
SHINTA
HAWA
THANDARI

13. INTERNAL
CUSTOMERS
=
EXTERNAL
CUSTOMERS
SHINTA
HAWA
THANDARI

14. HOW
TO
?
SHINTA
HAWA
THANDARI

15. ♡ Maintain
a
healthy
work
culture
♡ Respect
to
others
♡ Mo[va[on
on
work
MAINTAIN
A
HEALTHY
RELATIONSHIP
SHINTA
HAWA
THANDARI

16. IMPROVE
INTERNAL
CUSTOMER
SATISFACTION!
LISTENS
APPRECIATION
BONUS
SHINTA
HAWA
THANDARI

17. WORKING
WITH
OTHER
ORGANIZATION
DEBBY
CITRA

18. EXTERNAL
CUSTOMERS
include
SUPPLIERS
PARTNER
ORGANIZATIONS
DEBBY
CITRA

19. SEE
PARTNER
AS
CUSTOMER!
DEBBY
CITRA

20. DELIVER
SERVICE
EXCELLENCE
DEBBY
CITRA

21. CLEAR
PRINCIPLES
OF
TEAMWORKING
VEBRINA
AJENG

22. Specific
Measureable
Achievable
RealisMc
Timed
VEBRINA
AJENG

23. WELL
DEFINED
ROLES
FOR
EVERY
TEAM
MEMBERS
VEBRINA
AJENG

24. AGREED
STANDARDS
AND
PROCEDURES
VEBRINA
AJENG

25. GOOD
COMMUNICATION
BETWEEN
TEAM
MEMBERS
VEBRINA
AJENG

26. THE
DO’S
AND
DON’TS
TANIA
JOVIANI

27. Take
[me
in
your
team
to
Stay
involved
and
try
to
keep
all
review
and
improve
how
the
the
other
team
members
involved
team
operates
Get
together
socially
and
have
fun
it
helps
with
communica[on
DO!
Make
sure
the
team’s
Make
sure
that
your
objec[ves
are
clear
team
members
all
communicate
well
Work
together
as
much
as
Have
short
,
sharp
team
mee[ngs
possible
when
you
are
trying
to
give
everyone
a
chance
to
air
solve
customers
problems
their
views
and
suggest
improvements
Talk
regularly
about
who
will
do
what
and
by
when
Make
sure
your
own
objec[ves
are
clear
TANIA
JOVIANI

28. Let
a
“blame
culture”
develope
–
share
responsibility,
when
things
go
wrong
Worry
if
the
team
does
not
work
Miss
any
chance
to
perfectly
–
it
will
congratulate
the
team
on
need
“fine
its
successes
tuning”
from
[me
to
[me
Allow
the
team
to
Let
your
team
be
“over-­‐ become
an
“elite
club”
managed”
so
that
that
doesn’t
work
with
ON’T!
members
are
not
involved
D
other
parts
of
the
in
decision
making
bussiness
TANIA
JOVIANI

29. THANK
YOU
design
by
Shinta
Hawa
Thandari
©
2012