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Chapter 6

Managing Small Business

1

shoebrhman@gmail.com
2

Starting a New Business

shoebrhman@gmail.com

Manager’s Challenge: Intermedics
3

Entrepreneurship
●
●
●

Process of initiating a business venture
Organizing the necessary resources
Assumes associated risks and rewards

shoebrhman@gmail.com
4

Five types of Small Business
Owners
Rewarded by chance to
work on something new
and creative

Idealists
24%

Get personal satisfaction
from being a business
owner

Thrive on the challenge of
building a larger, more
profitable business

Optimizers
21%

Hard
Workers
20%

Enjoy chance to balance
work and personal life

Jugglers
20%

Sustainers
15%

High energy people who enjoy
handling every detail of their own
business

SOURCE: Study conducted by Yankelovish Partners, reported in Mark Henricks, “The-Cast,” Entrepreneur (March 2000), 14-16.

shoebrhman@gmail.com
5

Entrepreneurship and the
Environment
 Turbulence

in the technology sector and
the demise of many dot-com start-ups =
heightened concerns about small
companies competing against big
business

 Entrepreneurship

and small business



are vital, dynamic increasing important parts of
U.S. economy



are booming in other countries
shoebrhman@gmail.com
6

Why Small Business Today?
Economic changes
Globalization
Increased competition
Advancing technology
New market niches
shoebrhman@gmail.com
7

Definition of Small Business
●
●
●
●
●

Definition used by SBA detailed and complex,
Independently owned and operated
Not dominant in its field of operation
Number of employees, depending on the industry
Annual sales consideration, depending on the
industry

shoebrhman@gmail.com
8

General Types of Small
Business
 Most




entrepreneurs start...

Retail
Manufacturing
Service

 Additional





types

Construction
Communications
Finance
Real estate
shoebrhman@gmail.com
9

Impact of Entrepreneurial Companies
●
●
●
●
●
●
●
●

●

Impact
The 5.7million U.S. business that have fewer than 100
employees generate 40% of the nation’s output
Approximately 600,000 new businesses each year
Only 16,000 businesses employ more than 500 people
Job Creation
The 23 million small businesses created 2 million jobs
between October 2000 – March 2004
Innovation
New and smaller firms have been responsible for 55% of
the innovations in 362 different industries and 95% of all
radical innovations
Fast-growing businesses produce twice as many
innovations per employee
shoebrhman@gmail.com
10

Who Are Entrepreneurs?


Diversity of Entrepreneurs


Often have distinguishing backgrounds and
demographics – 1st born, children of immigrants



Emerging growth companies of the next
decade
Women-owned businesses: 1997-2002 grew 11%
(twice rate of all privately-owned businesses)
 Minority-owned businesses: growing 17% per
year with African American growing the fastest


shoebrhman@gmail.com
11

Characteristics of Entrepreneurs
Internal Locus of Control

High Energy Level

Need to Achieve

Tolerance for Ambiguity

Entrepreneurial Awareness of Passing Time
Personality

Self-Confidence

Source: Adapted from Charles R. Kuehl and Peggy A. Lambing, Small Business: Planning and Management (Ft. Worth: The Dryden Press, 1994),45.

shoebrhman@gmail.com
12

30

Hours Worked per Week by
Owners of New Businesses

25
Percent % of New
Business Owners

20
15
10
5
0
Less than 50

50-59

60-69

70-79

More than 80

SOURCE: National Federation of Independent Business, Reported in Mark Robichaux, “Business First, Family Second,” The Wall Street Journal, May 12, 1989,B1.

Experiential Exercise: What’s Your Entrepreneurial IQ?
shoebrhman@gmail.com
13

Sources of Entrepreneurial Motivation
and New-Business Ideas
Source of New-Business Ideas

Reasons for Starting a Business
41%
36%
27%
25%

In-depth Understanding
of Industry/Profession
Market Niche Spotted

Joined Family
37%
Business
To Control My Future 36%
To Be My Own Boss
To Fulfill a Dream

5% Downsized/Laid Off

7% Brainstorming
4 Copying Someone Else
4 Hobby
11%

Other

Source: “The Rewards,” Inc. State of Small Business, 2001, May 29 2001, 50-51; and Leslie Brokaw, “How To Start an Inc. 500 Company,” Inc. 500, 1994, 51-65.

shoebrhman@gmail.com
14

Starting an Entrepreneurial Firm
 Starts

with a viable business idea

 Develop
 Select

a business plan

a legal form of business

 Determine
 Tactics

financial resources

to become owner

shoebrhman@gmail.com
15

Business Plan
 Document

specifying the business details
prepared by an entrepreneur prior to opening a
new business
Clear vision
Realistic financial
projections
Target market
Industry and competitors
Management team
Critical risks that could
threaten success

Sources & uses of
start-up funds &
operating funds

shoebrhman@gmail.com
16

Becoming A Business Owner
3 Basic Legal Forms

●

Sole Proprietorship = unincorporated business
owned by an individual for profit

●

Partnership = unincorporated business owned by
two or more people

●

Corporation = artificial entity created by the state
and existing apart from its owners.

shoebrhman@gmail.com
17

Financing Resources
●

Crucial concern for entrepreneurs
Debt Financing –
money to be repaid at a
later date

Equity Financing –
funds invested in
exchange for ownership
in the company
shoebrhman@gmail.com
18

Tactics to Become a Business Owner
Ways
 Start



Advantage – develop and design own way
Disadvantage – long time to get off ground and to
make profitable

 Buy



a New Business

an Existing Business

Advantage – shorter time and existing track record
Disadvantage – need to pay for goodwill
shoebrhman@gmail.com
19

Tactics

Ways to Become a Business Owner

 Buy

a Franchise = an agreement to sell a
product or service of another



Advantage – management help is
provided by owner
Disadvantage – lack of control

 Participate

in a Business Incubator =
shared office space, management,
support services, management advice
shoebrhman@gmail.com
20

Launching a High-Tech StartUp
 High-tech






start-ups represent a special case

Costs and risks are typically extremely high
Venture capital bottomed out every year 2000-2003
(dot-coms crash & sharp decline in technology
stocks)
Recent years – revival of high-tech startups
Internet companies are making a comback

 High-tech

start-ups face many of the same
challenges – some unique issues and problems
shoebrhman@gmail.com
21

Launching a High-Tech StartUp
●
●
●
●
●
●
●
●

Have a viable idea
Write a business plan
Acquire initial financing
Building and Testing the Product or Service
Launch company
Be prepared to obtain additional financing
Develop partnerships
Consider going public
shoebrhman@gmail.com
22

Writing the Business Plan
High-Tech Start-up Business Plan Basic Points

 Description
 Profile

of the business and why it is unique

of potential customers and market needs

 Key

ingredient of the business that will attract
millions of customers

 Why

customers will buy from this company rather
than competitors

 What

the company has accomplished so far,
including partnerships or early customer
shoebrhman@gmail.com
relationships
23

Writing the Business Plan
High-Tech Start-up Business Plan Basic Points

 Entrepreneur’s

company

background and role in the

 Specific

data about where the company is
located, key management people, and
contact information

 Essential

information about funding received so
far, funding and staffing needs, and
expectations for growth of the business over the
next year
shoebrhman@gmail.com
Ethical Dilemma: Closing the Deal
24

Five Stages of Growth For an
Entrepreneurial Company

shoebrhman@gmail.com
25

Managing a Growing Business
 Planning




Defining goals and deciding on the tasks and use
of resources needed to attain them
As organization grows, formal planning usually is
not instituted until around the success stage
Business plan must be living document

 Planning

concern – small businesses need to be
Web-savvy
shoebrhman@gmail.com
26

Managing a Growing Business
 Organizing





1st two stages typically very informal
At 3rd stage, success, functional managers are
hired
Rules and regulations, procedural manuals
Latter stages, delegation

 Outsourcing

– organizing approach
shoebrhman@gmail.com
27

Managing a Growing Business
 Leading




Early stages – leader’s vision
By success stage, must learn to motivate
employees or bring in managers who can
Need for active communication

 Leadership

is important because many
small firms have a hard time hiring
qualified employees
shoebrhman@gmail.com
28

Managing a Growing Business
 Controlling





Financial control – important in each stage
Initial stages – exercised by simple
accounting records and by personal
supervision
By 3rd stage, operational budgets are in
place; structured control systems

 Control

Techniques become more
sophisticated as the firm matures
shoebrhman@gmail.com

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Small business start ups

  • 1. Chapter 6 Managing Small Business 1 shoebrhman@gmail.com
  • 2. 2 Starting a New Business shoebrhman@gmail.com Manager’s Challenge: Intermedics
  • 3. 3 Entrepreneurship ● ● ● Process of initiating a business venture Organizing the necessary resources Assumes associated risks and rewards shoebrhman@gmail.com
  • 4. 4 Five types of Small Business Owners Rewarded by chance to work on something new and creative Idealists 24% Get personal satisfaction from being a business owner Thrive on the challenge of building a larger, more profitable business Optimizers 21% Hard Workers 20% Enjoy chance to balance work and personal life Jugglers 20% Sustainers 15% High energy people who enjoy handling every detail of their own business SOURCE: Study conducted by Yankelovish Partners, reported in Mark Henricks, “The-Cast,” Entrepreneur (March 2000), 14-16. shoebrhman@gmail.com
  • 5. 5 Entrepreneurship and the Environment  Turbulence in the technology sector and the demise of many dot-com start-ups = heightened concerns about small companies competing against big business  Entrepreneurship and small business  are vital, dynamic increasing important parts of U.S. economy  are booming in other countries shoebrhman@gmail.com
  • 6. 6 Why Small Business Today? Economic changes Globalization Increased competition Advancing technology New market niches shoebrhman@gmail.com
  • 7. 7 Definition of Small Business ● ● ● ● ● Definition used by SBA detailed and complex, Independently owned and operated Not dominant in its field of operation Number of employees, depending on the industry Annual sales consideration, depending on the industry shoebrhman@gmail.com
  • 8. 8 General Types of Small Business  Most    entrepreneurs start... Retail Manufacturing Service  Additional     types Construction Communications Finance Real estate shoebrhman@gmail.com
  • 9. 9 Impact of Entrepreneurial Companies ● ● ● ● ● ● ● ● ● Impact The 5.7million U.S. business that have fewer than 100 employees generate 40% of the nation’s output Approximately 600,000 new businesses each year Only 16,000 businesses employ more than 500 people Job Creation The 23 million small businesses created 2 million jobs between October 2000 – March 2004 Innovation New and smaller firms have been responsible for 55% of the innovations in 362 different industries and 95% of all radical innovations Fast-growing businesses produce twice as many innovations per employee shoebrhman@gmail.com
  • 10. 10 Who Are Entrepreneurs?  Diversity of Entrepreneurs  Often have distinguishing backgrounds and demographics – 1st born, children of immigrants  Emerging growth companies of the next decade Women-owned businesses: 1997-2002 grew 11% (twice rate of all privately-owned businesses)  Minority-owned businesses: growing 17% per year with African American growing the fastest  shoebrhman@gmail.com
  • 11. 11 Characteristics of Entrepreneurs Internal Locus of Control High Energy Level Need to Achieve Tolerance for Ambiguity Entrepreneurial Awareness of Passing Time Personality Self-Confidence Source: Adapted from Charles R. Kuehl and Peggy A. Lambing, Small Business: Planning and Management (Ft. Worth: The Dryden Press, 1994),45. shoebrhman@gmail.com
  • 12. 12 30 Hours Worked per Week by Owners of New Businesses 25 Percent % of New Business Owners 20 15 10 5 0 Less than 50 50-59 60-69 70-79 More than 80 SOURCE: National Federation of Independent Business, Reported in Mark Robichaux, “Business First, Family Second,” The Wall Street Journal, May 12, 1989,B1. Experiential Exercise: What’s Your Entrepreneurial IQ? shoebrhman@gmail.com
  • 13. 13 Sources of Entrepreneurial Motivation and New-Business Ideas Source of New-Business Ideas Reasons for Starting a Business 41% 36% 27% 25% In-depth Understanding of Industry/Profession Market Niche Spotted Joined Family 37% Business To Control My Future 36% To Be My Own Boss To Fulfill a Dream 5% Downsized/Laid Off 7% Brainstorming 4 Copying Someone Else 4 Hobby 11% Other Source: “The Rewards,” Inc. State of Small Business, 2001, May 29 2001, 50-51; and Leslie Brokaw, “How To Start an Inc. 500 Company,” Inc. 500, 1994, 51-65. shoebrhman@gmail.com
  • 14. 14 Starting an Entrepreneurial Firm  Starts with a viable business idea  Develop  Select a business plan a legal form of business  Determine  Tactics financial resources to become owner shoebrhman@gmail.com
  • 15. 15 Business Plan  Document specifying the business details prepared by an entrepreneur prior to opening a new business Clear vision Realistic financial projections Target market Industry and competitors Management team Critical risks that could threaten success Sources & uses of start-up funds & operating funds shoebrhman@gmail.com
  • 16. 16 Becoming A Business Owner 3 Basic Legal Forms ● Sole Proprietorship = unincorporated business owned by an individual for profit ● Partnership = unincorporated business owned by two or more people ● Corporation = artificial entity created by the state and existing apart from its owners. shoebrhman@gmail.com
  • 17. 17 Financing Resources ● Crucial concern for entrepreneurs Debt Financing – money to be repaid at a later date Equity Financing – funds invested in exchange for ownership in the company shoebrhman@gmail.com
  • 18. 18 Tactics to Become a Business Owner Ways  Start   Advantage – develop and design own way Disadvantage – long time to get off ground and to make profitable  Buy   a New Business an Existing Business Advantage – shorter time and existing track record Disadvantage – need to pay for goodwill shoebrhman@gmail.com
  • 19. 19 Tactics Ways to Become a Business Owner  Buy a Franchise = an agreement to sell a product or service of another   Advantage – management help is provided by owner Disadvantage – lack of control  Participate in a Business Incubator = shared office space, management, support services, management advice shoebrhman@gmail.com
  • 20. 20 Launching a High-Tech StartUp  High-tech     start-ups represent a special case Costs and risks are typically extremely high Venture capital bottomed out every year 2000-2003 (dot-coms crash & sharp decline in technology stocks) Recent years – revival of high-tech startups Internet companies are making a comback  High-tech start-ups face many of the same challenges – some unique issues and problems shoebrhman@gmail.com
  • 21. 21 Launching a High-Tech StartUp ● ● ● ● ● ● ● ● Have a viable idea Write a business plan Acquire initial financing Building and Testing the Product or Service Launch company Be prepared to obtain additional financing Develop partnerships Consider going public shoebrhman@gmail.com
  • 22. 22 Writing the Business Plan High-Tech Start-up Business Plan Basic Points  Description  Profile of the business and why it is unique of potential customers and market needs  Key ingredient of the business that will attract millions of customers  Why customers will buy from this company rather than competitors  What the company has accomplished so far, including partnerships or early customer shoebrhman@gmail.com relationships
  • 23. 23 Writing the Business Plan High-Tech Start-up Business Plan Basic Points  Entrepreneur’s company background and role in the  Specific data about where the company is located, key management people, and contact information  Essential information about funding received so far, funding and staffing needs, and expectations for growth of the business over the next year shoebrhman@gmail.com Ethical Dilemma: Closing the Deal
  • 24. 24 Five Stages of Growth For an Entrepreneurial Company shoebrhman@gmail.com
  • 25. 25 Managing a Growing Business  Planning    Defining goals and deciding on the tasks and use of resources needed to attain them As organization grows, formal planning usually is not instituted until around the success stage Business plan must be living document  Planning concern – small businesses need to be Web-savvy shoebrhman@gmail.com
  • 26. 26 Managing a Growing Business  Organizing     1st two stages typically very informal At 3rd stage, success, functional managers are hired Rules and regulations, procedural manuals Latter stages, delegation  Outsourcing – organizing approach shoebrhman@gmail.com
  • 27. 27 Managing a Growing Business  Leading    Early stages – leader’s vision By success stage, must learn to motivate employees or bring in managers who can Need for active communication  Leadership is important because many small firms have a hard time hiring qualified employees shoebrhman@gmail.com
  • 28. 28 Managing a Growing Business  Controlling    Financial control – important in each stage Initial stages – exercised by simple accounting records and by personal supervision By 3rd stage, operational budgets are in place; structured control systems  Control Techniques become more sophisticated as the firm matures shoebrhman@gmail.com