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1. Presentation
on
Consumer Rights
By:
Shakshi Dubey
Class: 10 C
Teacher: Mr. Vinay Vaishnav
Principal: Fr Varghese Maniketan

2. Who is a consumer?
A consumer is a person or organization that uses
economic services or commodities.

3. The Consumer Protection Act,1986
•In order to provide for better protection of the interests of the
consumer the Consumer Protection Bill, .1986 was introduced
in the Lok Sabha on 5th December, 1986.

4. Objective
•The main objective of Consumer Protection Act is to
provide speedy and simple redressal to consumer
disputes.

5. Ministry of
consumer
Affairs
Department of
consumer
affairs
Department of
food and Public
Distribution
System
MINISTRY OF CONSUMER AFFAIRS : SUBDIVIDED INTO TWO
DEPARTMENTS :

6. Ministry Of Consumer Affairs, Foods And Public Distribution
Website: https://consumeraffairs.nic.in/
Minister: Mr. Piyush Goyal

7. FUNCTIONS OF Department of Consumer
Affairs :
CONSUMER AWARENESS
Jago Grahak Jago Multimedia Campaign.
 Implementation of Bureau of Indian Standards Act, 1986.

8. PRIORITIES OF THE JAGO GRAHAK JAGO
SCHEME :

9. NATIONAL CONSUMER DAY
December 24 every year is celebrated as National Consumer Day
commemorating the coming into effect of the Consumer Protection Act,
1986.

10. CONSUMER RIGHT’S
•Right to safety.
•Right to information.
•Right to choose.
•Right to heard.
•Right to redressed .
•Right to consumer education.

11. RIGHT TO SAFETY
Means right to be protected against the marketing
of goods and services, which are hazardous to life
and property.

12. RIGHT TO BE INFORMED
Means right to be informed about the quality, quantity,
potency, purity, standard and price of goods so as to
protect the consumer against unfair trade practices.

13. RIGHT TO CHOOSE
Means right to be assured, wherever possible of
access to variety of goods and services at
competitive price.

14. RIGHT TO BE HEARD
Means that consumer's interests will receive
due consideration at appropriate forums.

15. RIGHT TO SEEK REDRESSAL
Means right to seek redressal against unfair
trade practices or unscrupulous exploitation
of consumers.

16. RIGHT TO CONSUMER EDUCATION :
Means the right to acquire the knowledge and skill to
be an informed consumer throughout life.
Ignorance of consumers, particularly of rural
consumers, is mainly responsible for their
exploitation.

17. Responsibilities of Consumers

18. Proof of transactions
The proof of purchase and documents related to purchase
of durable goods should be invariable obtained and
preserved.

19. Proper claim
Consumers are expected to bear in mind that while making
complaints and claiming compensation for loss or injury they
should not make unreasonably large claims

20. Responsibility of self help
It is always desirable that the consumer should not
depend on the seller for information and choice as
far as possible .

21. Purchase of Jwellery and Valuable Items
ALWAYS
CHECK FOR
HALLMARK

22. Beware of Misleading Ads

23. As consumers, be aware, buy quality products &
services and seek redressal, if there is deficiency
&
“Be aware of your Rights and Responsibilities.
DON’T GET CHEATED…”
The Conclusion is: