[E government policy training] medellin city presentation

1. e-Goverment

2. Access information, procedures and services through
virtual media 7x24
Connecting internal and external “customers” from the
city of Medellín
e-Goverment Medellín

3. CITY OF MEDELLÍN
Total Area 380 km2
Rural 71%
Urban 29%
Population 2.5MM
$$
Income U$ 306.5 MM
Expenses U$ 83.9 MM
Public debt U$ 29.6 MM
Investment U$ 239 MM
External Customer
Citizens 1.350.000
Business 250.000
Property tax units 850.000
Internal Customer
Employees 5300
contractors 2300

5. e-Goverment Medellín
Problem The only channel available to
serve the citizens was face to face
Target citizens, business, property tax units
Budget U$10

6. Key Strategies for Success
Citizens
attention
services
Organizational
efficiency
e-Goverment
Operating efficiency
Digital infrastructure
Employee
attention
services

7. Achievements
• Governance
• IT restructuring
• Budget strategic plan
• Security and operational continuity
• Infrastructure
• Information systems
• Citizen portals
• Decentralized Citizen attention
• Multichannel attention

8. LESSONS
• The projects needs continuity: Every 4 years changes the
priorities with every government
• Make business in COP: U$ rate affect a lot the budget
• Guarantee budget: Its every day project
• Strong digital architecture: IT must be an strategic
department