2. INTRODUCTION
Computer technology has great applications
in almost all kinds of businesses. Almost all
kinds of businesses are relying on computers
for automating their traditional processes
3. Applications in different
areas of Business:
Business Communication
Inventory Management
Customer Relationship Management
Payroll System
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Data management
Management Information System
Human Resource Management
4. Business Communication
Now-a-days companies use email ,live chat
systems, online meeting tools, video-
conferencing system and smart-phones as
the principal means of communication
between employees, suppliers and customers.
6. Inventory management systems track the
quantity of each item a company
maintains, triggering an order of additional
stock when the quantities fall below a pre-
determined amount.
8. Customer Relationship Management (CRM)
systems stores every interaction a company
has with a customer for future reference .
The customer has a better, more focused
experience and the company benefits from
improved productivity.
9. Payroll System
Computerized pay roll system is used in
different organizations to maintain pay
accounts of employees, easily and quickly.
10. Advertisements
Computers play a vital role in advertising.
Whether they are paper notices on boards or
electronic billboards and online
advertisements, every advert via any media is
fully done with a computer.
11. Data Management
Today, most companies store digital versions
of documents on servers and storage devices.
These documents become instantly available
to everyone in the company, regardless of
their geographical location.
12. Management Information
System
Management Information Systems (MIS)
enable companies to track sales data,
expenses, productivity levels, profitability
over time, identify areas of improvement and
use the data as part of their strategic
planning process .
13. Human Resource
Management
The HRIS helps in:
Human Resource Planning
Recruitment
Wage and Salary Planning
Personnel Record Keeping
Training and Development
.
14. Role of Computers at
Different Levels of
Management:
Operational Level
Middle level
Top Level
15. Operational Level
At operational level, most of the
organizations have automated computer
systems for handling their transactions. The
use of computers drastically increases the
speed at which the transactions occur and
provide greater accuracy.
16. Middle Level
The middle level management benefits the
most by the use of computers and automated
systems. The computer helps the manager to
take crucial decisions and helps in solving
problems.
17. Top Level
In most of the companies, the top level
management uses the executive information
systems which are structured and automated
tracking systems. The major advantage is
that the systems provides the top level
management with effective updates of
slightest changes in the working.
Notas del editor
Intro: Computer technology has great applications in almost all kinds of businesses. Almost all kinds of businesses are relying on computers for automating their traditional processes. Businesses use wide variety of databases, management information systems, information sharing platforms, data sharing networks, internet, intranets, machines, equipments etc which highly rely on computers. The use of computer technologies is not only in the field of finance or marketing, it is also being used by the medical industry, human resource departments, inventory control management systems etc. Computer technologies help to perform the routine business tasks much quicker as compared to the traditional way of doing things. Some companies use data warehouses, data mining techniques, decision support systems to aid in their decision making processes Intro: Computer technology has great applications in almost all kinds of businesses. Almost all kinds of businesses are relying on computers for automating their traditional processes. Businesses use wide variety of databases, management information systems, information sharing platforms, data sharing networks, internet, intranets, machines, equipments etc which highly rely on computers. The use of computer technologies is not only in the field of finance or marketing, it is also being used by the medical industry, human resource departments, inventory control management systems etc. Computer technologies help to perform the routine business tasks much quicker as compared to the traditional way of doing things. Some companies use data warehouses, data mining techniques, decision support systems to aid in their decision making processes
For many companies, email is the principal means of communication between employees, suppliers and customers. Email was one of the early drivers of the Internet, providing a simple and inexpensive means to communicate. Over the years, a number of other communications tools have also evolved, allowing staff to communicate using live chat systems, online meeting tools and video-conferencing systems. Voice over internet protocol (VOIP) telephones and smart-phones offer even more high-tech ways for employees to communicate.
When it comes to managing inventory, organizations need to maintain enough stock to meet demand without investing in more than they require. Inventory management systems track the quantity of each item a company maintains, triggering an order of additional stock when the quantities fall below a pre-determined amount. These systems are best used when the inventory management system is connected to the point-of-sale (POS) system. The POS system ensures that each time an item is sold, one of that item is removed from the inventory count, creating a closed information loop between all departments.
Companies are using IT to improve the way they design and manage customer relationships. Customer Relationship Management (CRM) systems capture every interaction a company has with a customer, so that a more enriching experience is possible. If a customer calls a call center with an issue, the customer support representative will be able to see what the customer has purchased, view shipping information, call up the training manual for that item and effectively respond to the issue. The entire interaction is stored in the CRM system, ready to be recalled if the customer calls again. The customer has a better, more focused experience and the company benefits from improved productivity.
The days of large file rooms, rows of filing cabinets and the mailing of documents is fading fast. Today, most companies store digital versions of documents on servers and storage devices. These documents become instantly available to everyone in the company, regardless of their geographical location. Companies are able to store and maintain a tremendous amount of historical data economically, and employees benefit from immediate access to the documents they need.
Management Information SystemsStoring data is only a benefit if that data can be used effectively. Progressive companies use that data as part of their strategic planning process as well as the tactical execution of that strategy. Management Information Systems (MIS) enable companies to track sales data, expenses and productivity levels. The information can be used to track profitability over time, maximize return on investment and identify areas of improvement. Managers can track sales on a daily basis, allowing them to immediately react to lower-than-expected numbers by boosting employee productivity or reducing the cost of an item.
In Operational level of any organization there are thousands of transactions to be performed daily. The transactions carried out help to improve the routine business activity and affect the overall performance of any organization. The transactions may include calculations, summarizing or sorting of data. Most of the organizations have automated computer systems for handling their transactions. The use of computers drastically increases the speed at which the transactions occur and provide greater accuracy. The main advantage is that the computers can be programmed and changed from time to time with change in activities
The middle level management benefits the most by the use of computers and automated systems. The computer helps the manager to take crucial decisions and helps in solving problems. With computers the manager can take better decisions and can draw conclusions with help of precise data in no time. Preparing daily reports in graphical format makes it easier for the manager. The rise and the falls in employee's performance can be easily traced with several automated systems.
In most of the companies the top level management uses the executive information systems which are structured and automated tracking systems. These systems provide the top level management with rapid access to timely information. conditions The major advantage is that the systems provides the top level management with effective updates of slightest changes in the working and abreast them with what is happening in the major areas.