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Quality Management In Construction

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Quality Management In Construction

  1. 1. Quality in Construction Works<br />An Introduction to QA/QC Concept and Quality Management System Based on ISO 9001:2008<br />
  2. 2. Typical Slogan<br />“Open Challenge<br />Quick Response”<br />The BIG QUESTION is: <br />How do we meet the challenge and achieve the benefits?<br />
  3. 3. Our Only Answer<br />ISO 9001:2008<br />and QA/QC <br />
  4. 4. ISO TC176 Update - BIS<br />The Process Approach<br />
  5. 5. 1. CUSTOMER FOCUS<br />2. LEADERSHIP<br />8 MANAGEMENT PRINCIPLES<br />ISO 9001<br />3. INVOLVEMENT OF PEOPLE<br />4. PROCESS APPROACH<br />5. SYSTEM APPROACH<br />6. CONTINUAL IMPROVEMENT<br />7. FACTUAL APPROACH <br />8. MUTUAL BENEFICIAL SUPPLIER RELATIONSHIPS<br />
  6. 6. 6<br />LEVEL 1 - QUALITY MANUAL<br />Quality Policy<br />Quality Objectives<br />Requirement Standard<br />Other Statutory and Regulatory Requirements<br />
  7. 7. LEVEL 2 - QUALITY PROCEDURES<br />Control of Documents<br />Control of Records<br />Internal Quality Audits<br />Control of Non-conforming Products<br />Corrective Action<br />Preventive Action<br />7<br />
  8. 8. 8<br />LEVEL 3 - QUALITY PLAN<br />Incoming Inspection Plan<br />In-Process Inspection Plan<br />Final Test Report/ Inspection Plan<br />Work Instruction<br />
  9. 9. 9<br />LEVEL 4 - FORMS / FORMATS/RECORDS<br />Testing Report forms<br />Commissioning Report Forms<br />Inspection forms<br />Check Sheets/Check List<br />Miscellaneous Documentation Forms<br />
  10. 10. Management Review <br />Competence, Training and Awareness <br />Planning and Production <br />Review of Requirement Related to Product<br />Design and Development Input <br />10<br />23 MANDATORY RECORDS<br />
  11. 11. 11<br />23 MANDATORY RECORDS<br />Design and Development Output<br />Design and Development Review<br />Design and Development Verification<br />Design and Development Validation <br />Control of Design and Development Changes <br />
  12. 12. 12<br />23 MANDATORY RECORDS<br />Purchasing Process<br />Availability of Monitoring and Measuring Equipment<br />Preservation of Product<br />Customer Property<br />Control of Monitoring and Measuring Equipment<br />Standards used for Calibrating Monitoring and Measuring Equipment<br />
  13. 13. 13<br />23 MANDATORY RECORDS<br />Identify and Enable Calibration<br />Result of Calibration and Verification<br />Internal Audit<br />Monitoring and Measurement of Product<br />Control of Non-conforming Product<br />Corrective Action<br />Preventive Action<br />
  14. 14. Applying Quality Management System (ISO 9001) in Construction Works<br />
  15. 15. QA/QC Concepts<br />Quality Assurance <br />Quality Assurance (or QA) covers all activities from design, development, production, installation, servicing and documentation. <br />
  16. 16. QA/QC Concepts<br />Quality Control <br />Quality control refers to the process,<br />most often implemented in manufacturing,<br /> monitoring the quality of finished products through statistical measures and<br /> an overall corporate commitment to producing defect-free products. <br />
  17. 17. QA/QC Concepts<br />Organizational Level. <br />At the organizational level, QA activities ensure that the program or organization is successful by overseeing the system implementation necessary for individual projects in the program, and making sure activities have the resources they need to be successful.<br />
  18. 18. QA/QC Concepts<br />Project Level (Design, Estimate and Initiation)<br />At the project level, QA activities support the success of an individual project by ensuring that accurate information is channeled to the right people at the right time so that decisions can be made during project implementation.<br />
  19. 19. QA/QC Concepts<br />Technical Level. <br />At the technical level, QA activities ensure that the individual technical activities that generate, process, or synthesize data (or other information) for the decision process are performing within accepted limits. <br />
  20. 20. ISO 9001:2008<br />QUALITY MANAGEMENT SYSTEM IS <br />QUALITY ASSURANCE<br />
  21. 21. Roles of QA/QC Department <br />Verify that requirements are followed,<br />Verify that controlling and checking an activity have been done,<br />Ensure that approved working methods are established,<br />Evaluate the reported principal causes of non-conformances;<br />Evaluate the effectiveness of corrective action, and<br />Determine where improvements are required<br />21<br />
  22. 22. Quality Control <br />Role of Quality Controller includes:<br />monitoring,<br />Inspection, <br />reduction of variation, <br />elimination of known causes, and<br />22<br />
  23. 23. Difference in responsibilities<br />23<br />
  24. 24. Difference in responsibilities<br />24<br />
  25. 25. Difference in responsibilities<br />25<br />
  26. 26. The Organization<br />President<br />Vice President<br />QA/QC Manager<br />Engineering Manager<br />QA/QC Officer<br />Project Manager<br />Auditors<br />Quality Controllers <br />(Project Engineers)<br />26<br />
  27. 27. FUNCTIONS<br />President<br />Vice President<br />Quality Activities Function<br />Construction Work Function<br />QA/QC Officer<br />Project Manager<br />Auditors<br />Quality Controllers <br />(Project Engineers)<br />27<br />
  28. 28. CONSTRUCTION WORK FUNCTIONS<br />President<br />Vice President<br />Project Manager<br />QA/QC Site<br />Project Engineers<br />(Site Supervision)<br />Subcontractors<br />CAD<br />28<br />
  29. 29. QUALITY WORK FUNCTIONS<br />President<br />Vice President<br />QA/QC Site Manager<br />Project Site Manager<br />Project Engineers<br />(Quality Control)<br />Subcontractors<br />CAD<br />29<br />
  30. 30. As Applied to HOYA Project<br />
  31. 31. As Applied to HOYA Project<br />
  32. 32. As Applied to HOYA Project<br />
  33. 33. Quality Management Objectives<br />zero defect (no defects on project hand-over)<br />identify and solve problems before customer does<br />establish true quality control by making quality<br />“built in” and not “inspected in”.<br />33<br />
  34. 34. Why do we do this?<br />For better efficiency,<br />Fewer rejects, <br />Reduce if not eliminate customer complaints,<br />Improve customer relation<br />Improve supplier relation.<br /><ul><li>And to answer our slogan:
  35. 35. Open Challenge Quick Response</li></li></ul><li>Problem 7<br />1.4%<br />Problem 8<br />Problem 6<br />0.6%<br />4%<br />Problem 5<br />8%<br />Problem 4<br />15%<br />Equipment /Materials Related Problem<br />23%<br />CUSTOMER COMPLAINTS<br />(Est. Repair Cost: Ph P 1.7M in Laguna Area)<br />Piping work related problem<br />28%<br />Ducting work related Problem<br />20%<br />35<br />
  36. 36. B<br />A<br />Replacement<br />Order Placed<br />Order<br />A<br />B<br />Order Made<br />Order Made<br />B<br />A<br />B<br />B<br />B<br />B<br />B<br />To Customer<br />Delivery<br />Field Testing<br />Delivery<br />Conforming<br />Install<br />Conforming<br />Future repercussions<br />Root Cause<br />A<br />Investigation<br />Non-Conforming<br />B & C<br />B & C<br />B & C<br />Repairs<br />SCRAP<br />QA HOLD<br />Non-Conforming<br />A<br />QA HOLD<br />C<br />C<br />C<br />C<br />C<br />C<br />REPAIR<br />Quality Check<br />Conforming<br />Install<br />To Customer<br />Conforming<br />A<br />Unload Container, Bags,<br />STORAGE<br />Testing<br />Trucks etc<br />Lost Revenue<br />Paperwork/Database<br />Dumping Costs<br />Transport<br />Future Costs (Reclaim/<br />Environment)<br />A<br />SCRAP<br />Lost Revenue<br />Dumping Costs<br />Future Costs (Reclaim/<br />Environment)<br />Cost of Quality<br />KEY:<br />NORMAL<br />ADDED<br />ADDED<br />COSTS<br />COSTS<br />COSTS<br />36<br />
  37. 37. Reflection<br />Preventing mistakes is much more time and cost-effective than correcting them.<br />37<br />
  38. 38. Action Reflections<br />“Failure to prepare is preparing to fail”<br />“Failure to plan is planning to fail”<br />
  39. 39. End Of Presentation<br />
  40. 40. Prepared by: Sid Calayag<br />Reference:<br />Quality Management System<br />ISO 9001:2008<br />

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