Slides from a webinar that I did with Active Endpoints. Replay of the webinar available at http://www.vosibilities.com/podcast/bpm-summer-camp-session-1-webinar-replay/2010/05/24/

1. Team Dynamics in BPM Projects Sandy Kemsley Kemsley Design Ltd. www.column2.com Twitter: @skemsley

2. Agenda What makes BPM projects different? Who should you involve in a BPM project? How do you get conflicting goals pointed in the same direction?

3. BPM Implementation Projects What Makes Them “Special”?

4. Processes Change Response to market conditions Regulatory or other mandated change A little BPM inspires more BPM

5. Processes Are Poorly Understood Difficult to capture as-is processes Incomplete documentation No one person has the knowledge Difficult to specify to-be processes Insufficient process analysis skills Many business and technology components

6. Impact Of BPM Is Poorly Understood Automation of human tasks Fundamental change in how people perform tasks Process monitoring and management No geographic barriers

7. BPM Team Roster It’s Complicated

8. Parties (Potentially) Involved Business IT Vendor Systems Integrator Consultant

9. Skills Needed Sponsor/executive support Project management Enterprise technical skills Product technical skills Business process understanding Process analysis skills

10. Who Does What?

11. What Could Possibly Go Wrong? Conflicting/incorrect goals Insufficient process analysis skills No business-IT cross pollination Waterfall approach in an effort to control a complex team

12. The Successful BPM Project Team Making It Work

13. Getting Organized Establishing leadership Business leadership to set goals Technical leadership to ensure a robust solution Identifying team responsibilities Get the right skills on the right job Transparent goals and responsibilities

14. Doing It Right Co-location of team Cross-party communication Agile development approach Minimal project overhead Fast iterations and proof of viability Fluid requirements

15. Getting Professional Help Center of Excellence Knowledge transfer Standards and guidelines Shared code and components Experienced consultants/SIs Augment CoE Cross-enterprise experience

16. Thanks! Sandy Kemsley Kemsley Design Ltd. www.column2.com Twitter: @skemsley