1. Working With Difficult People Feels Like Getting Pinched by a Lobster Claw! Presented by Greg McKenzie , Oregon School Boards Association Winton Goodrich , Vermont School Boards Association

3. Coping With Difficult People Dr. Robert Bramson Dealing With People You Can’t Stand Dr. Rick Brinkman & Dr. Rick Kirschner 2006 NSBA Convention

12. 2006 NSBA Convention

18. 2006 NSBA Convention People Focus Assertive Cooperative Task Focus Normal Zone

19. 2006 NSBA Convention People Focus Assertive Cooperative Task Focus Normal Zone GRENADE SNIPER THINK-THEY-KNOW-IT-ALL NOTHING YES Person MAYBE Person TANK SNIPER KNOW-IT-ALL NOTHING Person NO Person WHINER

22. 2006 NSBA Convention COMMUNICATION PROFILE GRID PEOPLE TASK ASSERTIVE COOPERATIVE 0 10 20 10 10 10 20 20 20

23. 2006 NSBA Convention COMMUNICATION PROFILE GRID PEOPLE TASK ASSERTIVE COOPERATIVE 0 10 20 10 10 10 20 20 20

26. Observers Report

30. 2006 NSBA Convention THE FOUR COMMUNICATION STYLES People Focus Task Focus Assertive Cooperative Amiable Analytical Driver Expressive

32. 2006 NSBA Convention People Focus Assertive Cooperative Task Focus Normal Zone Get Appreciated Get Along Get It Done Get It Right GRENADE SNIPER THINK-THEY-KNOW-IT-ALL NOTHING YES Person MAYBE Person TANK SNIPER KNOW-IT-ALL NOTHING Person NO Person WHINER

34. Inherent Conflict in Decision Making 2006 NSBA Convention Board Decisions Role Pressures Value Differences Differences in Position or Status Different Goals Differences in Perceptions Community pressures vs. professional staff pressures Viewing facts differently Conserving resources vs. expanding service New board member vs. the established member, city vs. rural Differences in belief, philosophy, political orientation

37. 2006 NSBA Convention Absence of TRUST

40. 2006 NSBA Convention Fear of CONFLICT Absence of TRUST

43. 2006 NSBA Convention Lack of COMMITMENT Fear of CONFLICT Absence of TRUST

47. 2006 NSBA Convention Avoidance of ACCOUNTABILITY Lack of COMMITMENT Fear of CONFLICT Absence of TRUST

50. 2006 NSBA Convention Inattention to RESULTS Avoidance of ACCOUNTABILITY Lack of COMMITMENT Fear of CONFLICT Absence of TRUST

53. 2006 NSBA Convention Inattention to RESULTS Avoidance of ACCOUNTABILITY Lack of COMMITMENT Fear of CONFLICT Absence of TRUST

57. 2006 NSBA Convention ’ s Closing Remarks On Resiliency…

70. 2006 NSBA Convention