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E-FRONTEM DO KLIENTA
czego boją się mieszkańcy w kontakcie z e-urzędem
i jak temu zaradzić
KTO TO MÓWI?
JAK E-PETENCI WIDZĄ E-URZĘDY
http://www.rp.pl/artykul/1108044-e-Pulapka-z-ePUAP-em.html
http://wyborcza.biz/biznes/1,147883,20042569,kolejna-awaria-epuap-strezynska-system-do-zaorania.html
http://wyborcza.biz/biznes/1,100969,19874831,nik-znikome-wykorzystanie-e-uslug-w-administracji-publicznej.html
http://gazetacodzienna.pl/article/wydarzenia/sekap-dobry-dla-urzednika
CZY JEST AŻ TAK ŹLE?
http://www.dziennikzachodni.pl/artykul/368098,zazdroscili-nam-karty-a-teraz-tesknym-okiem-patrza-na-sekap,id,t.html
50% 80%
Dane: Eurostat za 2014 r.
25%
96%
4%
WYKORZYSTANIE SYSYTEMU EPUAP
obieg dokumentów między urzędami
 e-usługi dla obywateli
Dane: raport NIK 2015
PROBLEMY
• tylko ponad 1 proc. Polaków posiada profil zaufany,
• wiele czynności urzędowych wymaga osobistego kontaktu w urzędzie,
• wielu Polaków nie ufa elektronicznej formie załatwiania spraw,
• Podejmowane przez urzędy działania informacyjne i promujące wśród
obywateli możliwość korzystania z usług elektronicznych są wg NIK
nieskuteczne.
WYNIKI KONTROLI NIK:
PRZYCZYNY
LENISTWO!
Profil zaufany???
STRACH
NIEUFNOŚĆ
https://niebezpiecznik.pl/post/zaufany-profil-epuap-nie-jest-bezpieczny-twierdzi-jego-autor/
ROZWIĄZANIA
FUNKCJONALNE SYSTEMY
gov.uk
http://www.wykop.pl/artykul/2079798/jak-w-praktyce-dziala-epuap-czyli-zalatwienie-prostej-sprawy/
UX i UI
MOBILNE E-URZĘDY
DOSTĘPNOŚĆ
WCAG - WEB CONTENT ACCESSIBILITY GUIDELINES
www.cynthiasays.com
www.cynthiasays.com
SKUTECZNA PROMOCJA
http://di.com.pl/jak-wyslac-e-pismo-przez-epuap2-i-czym-jest-skrzynka-podawcza-oswajamy-e-administracje-czesc-2-bis-53042
MONITOROWANIE INTERNETU
www.monitori.plwww.brand24.pl www.sentione.pl
EDUKACJA MIESZKAŃCÓW
INFOGRAFIKI!
ULOTKI / BROSZURY
KONTAKT Z MEDIAMI
SKUTECZNY E-URZĄD
• Budowanie funkcjonalnych i dostępnych narzędzi
• Edukacja i PROMOCJA!
• Rozwój platform zgodnych ze współczesną technologią
Dziękuję za uwagę!

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