ADMI 360 brings excellence in dealership parts operations, “full circle”, by implementing and sustaining best practices in all parts-related areas. We help in consulting, training, revamping, warehousing, on-location and virtual, with supplying our own digital products to support the 360 effect. The Parts Department is a critical connection point to overall Dealership Success. It is not only a stand-alone profit center but is also an enabler of additional vehicle and labor sales along with improved customer experience and satisfaction. Running a successful Parts Department takes much more than just buying and selling parts for profit. Behind the scenes are multiple segments that need to be managed effectively. Each segment represents areas of opportunity and vulnerability depending on how they are managed. ADMI 360 will “Unlock the Power of Your People” by equipping them with proven best practices, processes, procedures, parts management knowledge, utilization of tools like the DMS, and ongoing day-to-day support. What makes ADMI 360 the best solution? ADMI 360 is more than just training and consulting. It’s a trusted partnership where your parts team is paired with proven ADMI parts industry experts that will lead your team through a series of educational sessions and then help implement the processes and practices in your dealership. What’s just as important as the implementation is sustainment, or, continuing to do what was taught and implemented over time.

1. ADMI’s 360 Approach
ADMI 360 Product | 2024
DEALERSHIP PARTS EXCELLENCE:
https://admiglobal.com

2. STEPS TOWARDS PARTS EXCELLENCE
Intro | Key Points | Key Segments
ADMI 360 brings excellence in dealership parts operations
“full circle” by implementing and sustaining best practices
and processes in all parts-related areas through parts manager
training, action planning, progress monitoring, inventory
performance analysis, advanced tools, experienced guidance,
and support. It unlocks the power of your people by equipping
them with what they need to be successful.
ADMI 360 Product | 2024

3. 1) Contributes to the overall profits
2) Contributes to customer and employee satisfaction
3) Contributes to the segments of business
THE PARTS
DEPARTMENT
THE PARTS
MANAGER
1) Managing inventory is vital
2) Being efficient & effective is key
3) Impact of bottom-line profits
ADMI 360 brings excellence in dealership parts
operations, “full circle”, by implementing and
sustaining best practices in all parts-related areas. ADMI 360 Product | 2024
Intro | Key Points | Key Segments
The Parts Department is a stand-alone profit center on its own but should also
be an enabler of additional profit for all departments and increased satisfaction
for customers and employees. The Parts Department’s ability to provide parts
and accessories in a timely fashion has a direct
link to the service department’s capacity to open
and close repair orders efficiently and impacts
expenses like loaner vehicles. It has an indirect
link to customers coming back to your dealership
for their next repair visit or vehicle purchase.
There’s a lot more that goes on within the
Parts Department than most realize. Outsiders
often only see one area, the Parts Counter,
but running a successful parts operation is
much more than just looking up and billing
out parts. There are many other business
segments that must be
managed effectively.
The Parts Manager has a significant list of expectations and responsibilities that
most others are not fully aware of. It is much more than just ordering and selling
parts. Parts inventories are often the largest cash investment in a dealership,
second to unfloored vehicles, and can range from hundreds of thousands to
millions of dollars. Managed effectively, this investment
will produce fantastic returns on investment.
Unnecessary hidden expenses can quickly
consume profits. Hidden, because there is no
box on the financial statement or report in your
DMS to identify them. A missed discount, an
unnecessary surcharge or fee, an unsold
special-order part added to inventory, unsold aged
inventory, missed return opportunities,
a charged-back warranty claim including
parts AND labor, and many other scenarios
are all realities that eat up significant
bottom-line profits.

4. 8 KEY SEGMENTS
Unlock the Power of Your
People
ADMI 360 Product | 2024
Intro | Key Points | Key Segments
ADMI 360 focuses on eight (8) key segments of the business.
Within each segment there are obstacles that can be turned into opportunities – by
aligning knowledge, implementing the most efficient and effective processes,
utilizing data and tools – and then measuring and sustaining the results.
Stock Optimization
Increase Service Throughput Velocity
Idle Inventory Management
Special Order Management
Database Accuracy
Warehouse
Management
Back-end Processes
Sales, Pricing, and Profitability

5. ADMI 360 Product | 2024
STOCK OPTIMIZATION:
Having the right parts on the shelf at the right time means an
investment in parts that provide maximum off-the-shelf fill rates
while not contributing to idle growth up and above
manufacturer returns and allowances. An optimized in-stock
inventory makes life better for everyone; customers,
technicians, service staff, and parts personnel. It’s also the
most economical and profitable way to buy parts for stock and
enables service to open and close more repair orders each
day.

6. ADMI 360 Product | 2024
INCREASE SERVICE THROUGHPUT VELOCITY:
The right in-stock inventory aligned with forward deployment of
parts to technicians allows for maximum service throughput
velocity. Expand shop capacity while increasing tech efficiency
without adding techs, bays, or extending shop hours. A high
availability inventory with a plan to get parts into the hands of
technicians as quickly as possible will allow you to open and
close more repair orders per day.

7. ADMI 360 Product | 2024
IDLE
INVENTORY
MANAGEMENT:
Parts are assets until they become
liabilities. All parts will eventually slow in
demand and become idle but properly
managing this normal and expected
occurrence will save thousands per
month in expensive obsolete inventory
growth and frozen capital. Idle parts
should be identified and returned or sold
at peak values on time—at the right time.

8. ADMI 360 Product | 2024
SPECIAL ORDER MANAGEMENT:
Special Orders are great producers of parts and labor profit,
but anytime they go unsold, they eat away at profits through
return fees, idle inventory growth, and wasted man-hours.
Many unsold special orders can be prevented with good
upfront communication, policies, and procedures. Many
dealers have policies in place, but they still have unsold
special-order problems. The expectation should be that dealers
will receive the full parts and associated labor profit with each
special ordered part. The percentage of special orders sold
versus returned or added to stock should be extremely high
when this segment is effectively managed.

9. ADMI 360 Product | 2024
DATA ACCURACY:
All reports and tools rely on the data being accurate.
The on-hand count and bin location showing in the
DMS should reflect what is physically in the
warehouse. Open orders should match what is really
expected and on the way. The accounting G/L
inventory values should match what the DMS shows.
When there are variances, you really don’t know what
you have, what you are supposed to have, what you
need to purchase, what you need to return, where it’s
located, or even how much profit you truly made. It’s
sort of a guess until things are reconciled through a
physical inventory. It shouldn’t be this way. You can
know with certainty how your parts inventory
investment is performing. There is a way of
transacting business along with good checks and
balances that keep your data accurate.

10. ADMI 360 Product | 2024
WAREHOUSE
MANAGEMENT:
Warehouses and all parts storage
areas should be safe, secure,
clean, organized, and well lit. Parts
can be arranged in specific ways to
maximize efficiency..

11. ADMI 360 Product | 2024
BACK-END PROCESSES:
Shipping, Receiving, Claims, Cores, Warranty Retention, and
Stockkeeping are just some of the back-of-house processes
that have to be managed. Each area represents opportunities
for optimization and bolstered efficiency.

12. ADMI 360 Product | 2024
SALES, PRICING, AND PROFITABILITY:
There is more to selling parts than just looking up
part numbers and quoting the pricing and
availability. Top notch organizations train on selling
and customer service skills. They set up their DMS
to charge fair, competitive, and profitable pricing
without the need for overrides or aggressive pricing
matrixes. They market through various methods to
attract additional retail and wholesale customers.
Over time, the parts department can grow its own
customer base and increase year-over-year sales
as a stand-alone department.

13. LEARN MORE
ADMI 360 Product | 2024
ADMI 360 works with dealers in all
these areas. Do you know a dealership
that could benefit from ADMI 360?
For more information, contact us today
or sign up to receive a free copy of
our brochure.
Visit our website to learn more about
the ADMI 360 product.