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Overcoming Biases of
Growth and Innovation
www.revealed.market
@alanklement
via negativa
What not to do
Focusing on
outcomes, instead of
environments
Stay Leave
51%49%
Leave51%
Leave51%
Decisions about the UK should be
taken in the UK
Leave51%
Decisions about the UK should be
taken in the UK
UK has control over immigration
and its own borders
( Leave the EU )
Output of a specific interaction
Clearly defined start/end
Outcome Goals
( Leave the EU )
Outcome Goals
Output of a specific interaction
Decisions about the UK should be
taken in the UK
UK has control over immigration and
its own borders
Clearly defined start/end
Outcome Goals
Output of a specific interaction
Clearly defined start/end
Environment Goals
( control over immigration )( Leave the EU )
Outcome Goals
Output of a specific interaction
Clearly defined start/end
Environment Goals
An attribute of a state
No defined start/end
( control over immigration )( Leave the EU )
I work with my neighbors to fight crime
I know who is in and around my house
My things are safe, even when I’m away
My family feels safe when I am away
Criminals don’t see my house as a target
Protect & Defend
Care & AwareProtect & Defend
I work with my neighbors to fight crime
I know who is in and around my house
My things are safe, even when I’m away
My family feels safe when I am away
Criminals don’t see my house as a target
I can keep an eye on my kids
I know about wildlife on the property
I know about gas/heat/water problems
My home welcomes me when I get home
I feel connected with my pets
Don’t Do
Think of outcomes as
what consumers want
Think of environments as
what consumers want
Don’t Do
Study consumers in their
current environments only
Study what environments consumers
aspire to create and maintain (EX)
Think of outcomes as
what consumers want
Think of environments as
what consumers want
Don’t Do
Study consumers in their
current environments only
Study what environments consumers
aspire to create and maintain (EX)
Think of outcomes as
what consumers want
Think of environments as
what consumers want
Study intermediary goals
associated with product use
Study what the change consumers
want to make in their lives
Focusing on
problems, instead of
solutions
1957 1975
23 km4 km
1000
3200
1950
1972
1000
3500
1950
1972
600
2010
Problem-Focused
Solution-Focused
1000
3500
1950
1972
600
2010
Problem-Focused
Solution-Focused
Problem-Focused
Reactive
Solution-Focused
Proactive
Problem-Focused
Reactive
Solution-Focused
Backwards-looking
Proactive
Forwards-looking
Problem-Focused
Reactive
Solution-Focused
Backwards-looking
Quality
Proactive
Forwards-looking
Innovation
New
solution
Problem
solving
New
solution
Problem
solving
Problem
solving
New
solution
New
solution
Problem
solving
Problem
solving
New
solution
New
solution
Problem
solving
Don’t Do
Focus on outcomes
Intermediary events associated with product use
Focus on environments
Life-situations consumers want to achieve and maintain
Don’t Do
Focus on outcomes
Intermediary events associated with product use
Focus on environments
Life-situations consumers want to achieve and maintain
Focus on problems
Study the failures of an existing system
Focus on solutions
Aim for a desired environment and test solutions
Thank you www.revealed.market
@alanklement

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