CEM Benchmark 2023_Heidi Nurminen_Fennia.pdf

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Customer Experience Professionals Association

The document discusses key steps to improve customer service. It recommends listening to customers, addressing their needs, and resolving issues quickly. The goal is to provide excellent service, build loyalty, and increase positive word-of-mouth referrals.

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CEM Benchmark 2023_Heidi Nurminen_Fennia.pdf

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