Total Quality Management (TQM) is a comprehensive approach to continuous improvement and quality assurance in organizations across various sectors. Rooted in the philosophy of customer satisfaction and organizational excellence, TQM emphasizes the involvement of all employees at every level in the pursuit of quality enhancement. At its core, TQM revolves around key principles such as customer focus, process improvement, and employee empowerment.
Central to TQM is the idea of meeting or exceeding customer expectations by consistently delivering products and services of exceptional quality. This involves understanding customer needs, gathering feedback, and striving for continuous improvement in all aspects of operations. TQM promotes a culture of quality consciousness and accountability, where employees are empowered to identify and rectify quality issues promptly.
Another fundamental aspect of TQM is process optimization. Organizations implementing TQM focus on streamlining processes, reducing waste, and eliminating inefficiencies to enhance overall performance and productivity. This often involves the use of quality tools and methodologies such as Six Sigma, Lean Management, and Kaizen.
Furthermore, TQM emphasizes the importance of leadership commitment and employee involvement. Leaders play a crucial role in fostering a quality-driven culture, providing resources, and establishing clear quality objectives. Employees, on the other hand, are encouraged to actively participate in quality improvement initiatives, share ideas, and take ownership of quality outcomes.
Overall, TQM represents a holistic approach to quality management, encompassing strategic planning, process optimization, employee involvement, and customer satisfaction to drive organizational excellence and sustainable success.
2. I N T R O D C T I O N
1
Table of
Contents
Industrial control
4
7 tools of TQM
5
PLAN DO STUDY ACT CYCLE
6
Advantages of TQM
7
Key concept of TQM
2
Key elements of TQM
3
Disadvantages of TQM
8
Reference
9
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3. I
N
T
R
O
D
C
T
I
O
N
Total – consisting of the whole
Quality – degree of quality offered by a product or service
Management – practice ,art or planning command, management.
TQM is the art of handling the whole to achieve perfection.
or
An integrated organization effort to improve the product quality
at every level is referred as Total Quality Management.
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4. Key
concept of
TQM
training
Team work
and quality
chain
Systematic
approach
Integrated
system
Continuous
improvement
Total
employee
commitment
Customer
satisfaction
Process
thinking
Effective
communication
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5. o Ethics
o Recognition
o Trust
o Training
o Team work
o Leadership
o Integrity
o Communicatio
n
Key elements of
TQM
E
cs
ty to understand good
in any situation at the
ce is known as ethics. This
foundation of TQM
R
nition
onsibility of the
recognize the work
oyee
s them.
T
matically when
ty are totally in
T
o become
pervisors are
menting T
The
on
L
y of
I
c 4
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13. Industrial control
Label is put on every level of step
in process of denotation product is
on which stage. Finish product
label is adhere on the surface of
product container for buyer
convivence.
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16. CHECK LIST
Frequency chart
DEFECT TYPE NO. OF DEFECTS TOTAL
Broken material I I I 3
Ripped material I I I I I I I I 8
Empty shells I I 2
Faded color I I I I I 5
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22. Plan Do Study act
ACT
It is act depending on
the result of the first
three phase.
What changes are to be
made?
What would be the
next cycle?
PLAN
It carry out the project
plan.
Objective.
Question and prediction
Plan to carry out (who,
what ,where, when).
Plan for data collection.
STUDY
It is to study the data
collection.
Complete the analysis
of data.
Compare data to
previous one
Summarise what was
learned.
DO
It is implementation of
plan.
Carry out the plan.
Documentation problem
and unexpected
observation.
Begin analysis of the
data.
PLAN
DO
STUDY
ACT
CYCLE
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23. Advantages of TQM
1.
2.
3.
4.
5.
6.
7.
8.
Improves reputation of company.
Higher employee morale.
Prevent the errors.
Decrease waste.
Increase team work.
Continuous improvement.
Lower cost.
Clear role and responsibilities. 22
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24. Disadvantages of TQM
Initial introduction cost.
Benefits may not seen for several years.
Workers may be resistant to change.
It can be lead to too much attention.
Extremely demanding of management and staff.
It is not a quick fix.
TQM takes time to implement.
1.
2.
3.
4.
5.
6.
7.
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25. Reference
1. Talha M. Total quality management (TQM): an overview. The
bottom line. 2004 Mar 1;17(1):15-9
2. Sundhararajan DR, Dr. M.V. Kumudhavalli, Dr. Minal T. Quality
Assurance (English Edition). Thakur Publication Private Limited;
2022.
3. ICH Official web site : ICH [Internet]. Ich.org. [cited 2023 Dec
25]. Available from: https://ich.org/page/training-programme-
q8q9q10-0
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