Exploring the evolution of technology in emergency response, with a special focus on advances in geographic systems, incident management, social media and policy in New York City since September 11, 2001 and ideas for how the Information Architecture community can support emergency response efforts.
Walter Ammann - Business Continuity Management within the Concept of Integrat...Global Risk Forum GRFDavos
1) The document discusses an integrative, holistic approach to business continuity management (BCM) and disaster risk reduction that considers all potential hazards and their cascading effects.
2) It promotes analyzing and assessing risks using a risk matrix and taking an integrative risk management approach that focuses equally on prevention, preparedness, response, and recovery.
3) Building resilience, robustness, and redundancy is emphasized to help systems recover faster from disasters and limit secondary damage.
1. The document discusses different levels of hazards, risks, disasters and emergencies ranging from incidents and disasters to catastrophes.
2. It outlines the theoretical basis for emergency planning and management, including key concepts like resilience, and characteristics of large emergencies.
3. The document also covers the organization of emergency management from the local to international levels and challenges around balancing centralized control with decentralized community responses.
The document discusses principles of resilience in emergency preparedness. It argues that rigid exercises do not fully prepare responders for real disasters, as real events are unpredictable. International cooperation and more flexible "demonstrations" that incorporate failures and collaboration are better for developing resilience. The Strong Angel exercises showed the importance of layering communications, transportation, and power resources, as well as using open-source, redundant, and diverse tools. Face-to-face relationships and frequent communication also improve response. Media training is important to avoid potential consequences of poor interactions.
Presentation designed by Adam and teammates from Consulting Career Acceleration Module, in the Mason School. Awarded 1st place at Deloitte competition.
Principles of Human Performance ImprovementDIv CHAS
The document provides an overview of human performance improvement. It discusses that human error is inevitable but can be managed. It describes the significance of incidents and how the majority are caused by human error and latent organizational weaknesses. Finally, it outlines various error prevention tools that can be used at the individual and team level, such as self-checking, questioning attitudes, and peer-checking, to improve performance and safety.
I have created a photo album to collect memories from my travels over the past year. The album contains photos from my trips to various national parks, cities I visited in Europe, and pictures with family and friends from different events. Flipping through the album allows me to revisit happy moments and experiences from the past year.
Walter Ammann - Business Continuity Management within the Concept of Integrat...Global Risk Forum GRFDavos
1) The document discusses an integrative, holistic approach to business continuity management (BCM) and disaster risk reduction that considers all potential hazards and their cascading effects.
2) It promotes analyzing and assessing risks using a risk matrix and taking an integrative risk management approach that focuses equally on prevention, preparedness, response, and recovery.
3) Building resilience, robustness, and redundancy is emphasized to help systems recover faster from disasters and limit secondary damage.
1. The document discusses different levels of hazards, risks, disasters and emergencies ranging from incidents and disasters to catastrophes.
2. It outlines the theoretical basis for emergency planning and management, including key concepts like resilience, and characteristics of large emergencies.
3. The document also covers the organization of emergency management from the local to international levels and challenges around balancing centralized control with decentralized community responses.
The document discusses principles of resilience in emergency preparedness. It argues that rigid exercises do not fully prepare responders for real disasters, as real events are unpredictable. International cooperation and more flexible "demonstrations" that incorporate failures and collaboration are better for developing resilience. The Strong Angel exercises showed the importance of layering communications, transportation, and power resources, as well as using open-source, redundant, and diverse tools. Face-to-face relationships and frequent communication also improve response. Media training is important to avoid potential consequences of poor interactions.
Presentation designed by Adam and teammates from Consulting Career Acceleration Module, in the Mason School. Awarded 1st place at Deloitte competition.
Principles of Human Performance ImprovementDIv CHAS
The document provides an overview of human performance improvement. It discusses that human error is inevitable but can be managed. It describes the significance of incidents and how the majority are caused by human error and latent organizational weaknesses. Finally, it outlines various error prevention tools that can be used at the individual and team level, such as self-checking, questioning attitudes, and peer-checking, to improve performance and safety.
I have created a photo album to collect memories from my travels over the past year. The album contains photos from my trips to various national parks, cities I visited in Europe, and pictures with family and friends from different events. Flipping through the album allows me to revisit happy moments and experiences from the past year.
This document summarizes the Hyatt Regency hotel project in Mumbai, India. It provides details about the architect, location, accessibility, business services, guest services, hotel features, architectural style, interior design, and floor plans of the hotel. The Hyatt Regency hotel in Mumbai has 401 rooms and suites, restaurants, pools, spa, conference rooms, and was designed by Skidmore, Owings and Merrill architects in a modernist style with extensive glass walls.
This document discusses strategies for T.G.I. Friday's to address key issues. It provides background on T.G.I. Friday's concept and philosophy. Four alternative strategies are outlined: blueprinting, servicescape, servuction, and customer experience. Blueprinting involves visually mapping customer and employee processes but could impact the restaurant's staging concept. Servicescape and servuction focus on enhancing the environment and customer participation. It is recommended that T.G.I. Friday's use servicescape to reinforce its concept while gathering customer feedback through an online survey to determine if positioning and communication are appropriate.
Social Strategy: Why Does Strategy Get Left Behind?David Rollo
Don't let tactics wag your brand. It's simple, if you don't know "why" you are doing something... don't do it. Yes mobile apps, Facebook brand pages and Twitter are alluring to say the least. I'm not saying don't do it, just know why before you do it.
Grand Hyatt Dubai is luxury 5 star hotel in Dubai located on Sheikh Rashid Road in the Bur district near Dubai’s historic creek. Featuring 674 luxury hotel rooms & suites, 186 residential apartments, 13 restaurants & bars we are known for grand meeting halls, delicious cuisine and best guest service.
Think Grand Hyatt for grand experience in Dubai. We are Exciting, Dramatic and Bold.
This document provides a project report on Pizza Hut. It includes an index listing the various sections of the report. The introduction discusses Pizza Hut's history and operations in India. It is known for good quality food, its brand name, food being worth its price, good service, and new pizza styles. The report discusses Pizza Hut's mission statement and values. It provides details on Pizza Hut's story and timeline since being founded in 1958. Other sections analyze Pizza Hut's strategy using frameworks like the Ansoff matrix, quality management, perceptual mapping, technological changes, service quality dimensions, Chase strategy, SWOT analysis, 7Ps of services, service process, fishbone diagram, servicescape, gap model, research and development, variability
Hyatt Hotels Corporation announced upcoming events including an investor meeting webcast on March 14th and the grand openings of Hyatt Place hotels in Manati, Puerto Rico and Lincoln/Downtown-Haymarket. Hyatt also announced plans for the first Andaz resort in Bali and initiatives to enhance guest services globally with iPad and modernize hotel TVs with IP technology.
A project report on gap analysis of service delivered to sundaram finance ltdBabasab Patil
This document summarizes a gap analysis of services provided to customers of Sundaram Finance Ltd by Sundaram Finance Fleet Card. The analysis examined customer expectations, the performance of Sundaram Finance fleet cards, and which petrol outlets provide better service. Key findings include that while most people were aware of fleet cards, usage was lower. Most customers were satisfied with credit limits and interest charged. The analysis recommends Sundaram Finance increase advertising through various channels to improve awareness and usage of fleet cards.
The Oberoi Group is a luxury hotel chain founded in 1934 in India by Rai Bahadur Mohan Singh Oberoi. It currently operates 29 hotels across 5 countries. The Oberoi Group is led by Chairman and CEO P.R.S. Oberoi, the son of the founder. The company aims to provide excellent service and meet guest expectations through its mission, vision, and values of conducting business ethically and putting customers first. Some of its iconic properties include The Oberoi in New Delhi, The Oberoi Amarvilas in Agra, and The Oberoi Udaivilas in Udaipur.
KFC is a global fast food chain founded in the US in 1930. This document analyzes the KFC location in Vikrampuri, Hyderabad, India. It identifies gaps in service quality using a SERVUCTION and integrated gap model. Key gaps include a lack of welcoming, limited variety and delivery area, and unclear self-service processes. Recommendations include designating greeters, expanding affordable options and delivery zones, and clarifying service types.
A project report on service quality gap model and quality dimensionsProjects Kart
The document discusses service quality, including defining it, measuring it using models like SERVQUAL, and identifying key dimensions of service quality. It notes that service quality is a perception involving technical and functional aspects, and that measuring it can be complex given intangible nature of services. Five key dimensions of service quality are identified as reliability, responsiveness, assurance, empathy and tangibles. The SERVQUAL instrument is discussed as a way to measure service quality gaps between expectations and perceptions.
Hyatt is a global hotel brand headquartered in Chicago. A recent survey identified Hyatt as the best hotel brand based on relationships with sales forces. Hyatt targets higher class customers worldwide and aims to increase brand preference through differentiated brand positioning and excellent customer retention. The document outlines Hyatt's marketing strategy, market segmentation, products, pricing, placement, promotion, people, processes, physical evidence, and customer-focused approach.
The document provides an overview of key topics in services marketing. It discusses 1) the differences between goods and services, 2) the intangible and heterogeneous nature of services, 3) models for understanding service quality like the GAPS model and service triangle, 4) factors that influence consumer decision making and evaluation of services, 5) the importance of processes, people and physical evidence in service delivery, and 6) challenges in marketing services internationally due to cultural differences.
The Gaps Model of Service Quality identifies 4 gaps that can lead to unsatisfactory service quality:
1) The customer gap is the difference between customer expectations and perceptions of service.
2) Provider gap 1 occurs when providers do not understand customer expectations.
3) Provider gap 2 happens when the wrong service designs and standards are selected.
4) Provider gap 3 is the failure to meet intended service standards. Provider gap 4 is the disparity between delivered service and what was promised to customers.
Restaurant Design: 18 Considerations to RememberAaron Allen
The document discusses 18 considerations for restaurant design. It emphasizes that restaurant design involves more than just aesthetics and interior design, as it requires integrating concepts like branding, market positioning, operational needs, and customer experience. Successful restaurant design requires coordinating input from various disciplines and treating the design as an extension of the brand. It also notes that restaurants should allocate adequate budgets and development time for concept development to avoid costly mistakes later on.
HYATT - factfile, ground floor plan, first floor plan, climatic study, physical and visual context, facade details, hardscape, watre features and artworks, services - parking, fire protection system, ACMV, electrification, plumbing , water supply drainage systems, codes and standards , architects interview, additional details and all the data for hotel desigining.
A project report on hr practice in hotel industryProjects Kart
The document provides an overview of the hotel industry and human resource practices within it. It discusses that the hotel industry is large and growing, offering diverse career opportunities. It also classifies hotels based on star ratings and amenities, and describes the various core departments within hotels like food and beverage, front office, and housekeeping. The roles of supporting departments like marketing, engineering, and finance are also outlined. Finally, it discusses the importance of safety, security, and developing training programs for employees.
The document outlines a project plan for constructing a 5-star hotel in Islamabad, Pakistan. Key details include:
- The project is sponsored by OPIC and the Government of Pakistan, with OPIC providing up to $5 million in financing.
- The 200-room hotel will be constructed in Blue Area, Islamabad over 4 years, with milestones including design, materials acquisition, and technological installation.
- Project roles include a project manager, development team, and management support services to oversee construction, staff hiring, and hotel operations once completed.
The Leela Group of Hotels is an Indian hotel company founded by Captain C.P. Krishnan Nair in 1988. It started with one hotel in Mumbai and has since expanded to four luxury hotels located in Mumbai, Bangalore, Kovalam, and Goa. Captain Nair was inspired to launch the hotel chain after realizing India's need for hotels that could match international standards. The Leela Group aims to provide hospitality that honors India's cultural heritage while operating at world-class standards of technology and service.
service marketing presentation on HotelManjula Rolli
The document summarizes a presentation on service marketing in the hotel industry by a group of students. It includes definitions of service industry and hotel industry. It then discusses the 7Ps of service marketing and applies it to a local restaurant called Pakwaan. It analyzes Pakwaan's customer expectations and perceptions of service quality. Finally, it discusses the services marketing triangle in the context of Pakwaan, identifying the company, employees, and customers that make up the three points of the triangle.
OEM Presentation - IA and Emergency ResponseNoreen Whysel
An introduction to Information Architecture and Emergency Response technologies presented at the NYC Office of Emergency Management for the Women's History Month Breakfast. This presentation is a companion to my IA Summit presentation Information Architecture and Emergency Response, which goes into more detail on the kinds of technologies used in Emergency Response.
This document summarizes the Hyatt Regency hotel project in Mumbai, India. It provides details about the architect, location, accessibility, business services, guest services, hotel features, architectural style, interior design, and floor plans of the hotel. The Hyatt Regency hotel in Mumbai has 401 rooms and suites, restaurants, pools, spa, conference rooms, and was designed by Skidmore, Owings and Merrill architects in a modernist style with extensive glass walls.
This document discusses strategies for T.G.I. Friday's to address key issues. It provides background on T.G.I. Friday's concept and philosophy. Four alternative strategies are outlined: blueprinting, servicescape, servuction, and customer experience. Blueprinting involves visually mapping customer and employee processes but could impact the restaurant's staging concept. Servicescape and servuction focus on enhancing the environment and customer participation. It is recommended that T.G.I. Friday's use servicescape to reinforce its concept while gathering customer feedback through an online survey to determine if positioning and communication are appropriate.
Social Strategy: Why Does Strategy Get Left Behind?David Rollo
Don't let tactics wag your brand. It's simple, if you don't know "why" you are doing something... don't do it. Yes mobile apps, Facebook brand pages and Twitter are alluring to say the least. I'm not saying don't do it, just know why before you do it.
Grand Hyatt Dubai is luxury 5 star hotel in Dubai located on Sheikh Rashid Road in the Bur district near Dubai’s historic creek. Featuring 674 luxury hotel rooms & suites, 186 residential apartments, 13 restaurants & bars we are known for grand meeting halls, delicious cuisine and best guest service.
Think Grand Hyatt for grand experience in Dubai. We are Exciting, Dramatic and Bold.
This document provides a project report on Pizza Hut. It includes an index listing the various sections of the report. The introduction discusses Pizza Hut's history and operations in India. It is known for good quality food, its brand name, food being worth its price, good service, and new pizza styles. The report discusses Pizza Hut's mission statement and values. It provides details on Pizza Hut's story and timeline since being founded in 1958. Other sections analyze Pizza Hut's strategy using frameworks like the Ansoff matrix, quality management, perceptual mapping, technological changes, service quality dimensions, Chase strategy, SWOT analysis, 7Ps of services, service process, fishbone diagram, servicescape, gap model, research and development, variability
Hyatt Hotels Corporation announced upcoming events including an investor meeting webcast on March 14th and the grand openings of Hyatt Place hotels in Manati, Puerto Rico and Lincoln/Downtown-Haymarket. Hyatt also announced plans for the first Andaz resort in Bali and initiatives to enhance guest services globally with iPad and modernize hotel TVs with IP technology.
A project report on gap analysis of service delivered to sundaram finance ltdBabasab Patil
This document summarizes a gap analysis of services provided to customers of Sundaram Finance Ltd by Sundaram Finance Fleet Card. The analysis examined customer expectations, the performance of Sundaram Finance fleet cards, and which petrol outlets provide better service. Key findings include that while most people were aware of fleet cards, usage was lower. Most customers were satisfied with credit limits and interest charged. The analysis recommends Sundaram Finance increase advertising through various channels to improve awareness and usage of fleet cards.
The Oberoi Group is a luxury hotel chain founded in 1934 in India by Rai Bahadur Mohan Singh Oberoi. It currently operates 29 hotels across 5 countries. The Oberoi Group is led by Chairman and CEO P.R.S. Oberoi, the son of the founder. The company aims to provide excellent service and meet guest expectations through its mission, vision, and values of conducting business ethically and putting customers first. Some of its iconic properties include The Oberoi in New Delhi, The Oberoi Amarvilas in Agra, and The Oberoi Udaivilas in Udaipur.
KFC is a global fast food chain founded in the US in 1930. This document analyzes the KFC location in Vikrampuri, Hyderabad, India. It identifies gaps in service quality using a SERVUCTION and integrated gap model. Key gaps include a lack of welcoming, limited variety and delivery area, and unclear self-service processes. Recommendations include designating greeters, expanding affordable options and delivery zones, and clarifying service types.
A project report on service quality gap model and quality dimensionsProjects Kart
The document discusses service quality, including defining it, measuring it using models like SERVQUAL, and identifying key dimensions of service quality. It notes that service quality is a perception involving technical and functional aspects, and that measuring it can be complex given intangible nature of services. Five key dimensions of service quality are identified as reliability, responsiveness, assurance, empathy and tangibles. The SERVQUAL instrument is discussed as a way to measure service quality gaps between expectations and perceptions.
Hyatt is a global hotel brand headquartered in Chicago. A recent survey identified Hyatt as the best hotel brand based on relationships with sales forces. Hyatt targets higher class customers worldwide and aims to increase brand preference through differentiated brand positioning and excellent customer retention. The document outlines Hyatt's marketing strategy, market segmentation, products, pricing, placement, promotion, people, processes, physical evidence, and customer-focused approach.
The document provides an overview of key topics in services marketing. It discusses 1) the differences between goods and services, 2) the intangible and heterogeneous nature of services, 3) models for understanding service quality like the GAPS model and service triangle, 4) factors that influence consumer decision making and evaluation of services, 5) the importance of processes, people and physical evidence in service delivery, and 6) challenges in marketing services internationally due to cultural differences.
The Gaps Model of Service Quality identifies 4 gaps that can lead to unsatisfactory service quality:
1) The customer gap is the difference between customer expectations and perceptions of service.
2) Provider gap 1 occurs when providers do not understand customer expectations.
3) Provider gap 2 happens when the wrong service designs and standards are selected.
4) Provider gap 3 is the failure to meet intended service standards. Provider gap 4 is the disparity between delivered service and what was promised to customers.
Restaurant Design: 18 Considerations to RememberAaron Allen
The document discusses 18 considerations for restaurant design. It emphasizes that restaurant design involves more than just aesthetics and interior design, as it requires integrating concepts like branding, market positioning, operational needs, and customer experience. Successful restaurant design requires coordinating input from various disciplines and treating the design as an extension of the brand. It also notes that restaurants should allocate adequate budgets and development time for concept development to avoid costly mistakes later on.
HYATT - factfile, ground floor plan, first floor plan, climatic study, physical and visual context, facade details, hardscape, watre features and artworks, services - parking, fire protection system, ACMV, electrification, plumbing , water supply drainage systems, codes and standards , architects interview, additional details and all the data for hotel desigining.
A project report on hr practice in hotel industryProjects Kart
The document provides an overview of the hotel industry and human resource practices within it. It discusses that the hotel industry is large and growing, offering diverse career opportunities. It also classifies hotels based on star ratings and amenities, and describes the various core departments within hotels like food and beverage, front office, and housekeeping. The roles of supporting departments like marketing, engineering, and finance are also outlined. Finally, it discusses the importance of safety, security, and developing training programs for employees.
The document outlines a project plan for constructing a 5-star hotel in Islamabad, Pakistan. Key details include:
- The project is sponsored by OPIC and the Government of Pakistan, with OPIC providing up to $5 million in financing.
- The 200-room hotel will be constructed in Blue Area, Islamabad over 4 years, with milestones including design, materials acquisition, and technological installation.
- Project roles include a project manager, development team, and management support services to oversee construction, staff hiring, and hotel operations once completed.
The Leela Group of Hotels is an Indian hotel company founded by Captain C.P. Krishnan Nair in 1988. It started with one hotel in Mumbai and has since expanded to four luxury hotels located in Mumbai, Bangalore, Kovalam, and Goa. Captain Nair was inspired to launch the hotel chain after realizing India's need for hotels that could match international standards. The Leela Group aims to provide hospitality that honors India's cultural heritage while operating at world-class standards of technology and service.
service marketing presentation on HotelManjula Rolli
The document summarizes a presentation on service marketing in the hotel industry by a group of students. It includes definitions of service industry and hotel industry. It then discusses the 7Ps of service marketing and applies it to a local restaurant called Pakwaan. It analyzes Pakwaan's customer expectations and perceptions of service quality. Finally, it discusses the services marketing triangle in the context of Pakwaan, identifying the company, employees, and customers that make up the three points of the triangle.
OEM Presentation - IA and Emergency ResponseNoreen Whysel
An introduction to Information Architecture and Emergency Response technologies presented at the NYC Office of Emergency Management for the Women's History Month Breakfast. This presentation is a companion to my IA Summit presentation Information Architecture and Emergency Response, which goes into more detail on the kinds of technologies used in Emergency Response.
The document outlines a draft crisis management process for NPS. It defines crisis and crisis management. The overall objective is to return to normal operations as quickly as possible. The crisis management team will assess the situation, develop an action plan, and implement it. The process focuses on safety, business continuity, and reputation. It describes forming a crisis management team, gathering information, and reporting on incidents.
The Evolution of the Sahana System, Community and Standards @ Taiwan 2010Chamindra de Silva
The document summarizes the evolution of the Sahana system and community. It describes how Sahana started in response to the 2004 Indian Ocean tsunami and how it has expanded to support other disasters globally through an open source community-driven model. Key points include how Sahana has addressed coordination challenges during disasters, its modular design approach, and examples of deployments in countries like Pakistan, Philippines, Indonesia, and China.
Sahana General 2009 Community And SystemTalkSahana
The document summarizes the evolution of the Sahana system and community from its origins responding to the 2004 Indian Ocean tsunami to its development into a global open source disaster management platform. It describes how Sahana was initially built hastily during the tsunami crisis, then redesigned as a modular open source system to address common disaster problems and attract broader participation. It outlines key Sahana applications and how the system and community have continued to respond to new disaster needs and official government deployments around the world.
The document discusses Canada's Multi-Agency Situational Awareness System (MASAS), which aims to simplify information sharing between emergency response agencies by providing a single system to share incident information in real-time, rather than through separate communication channels. MASAS uses an open architecture and standards to allow various response tools and agencies to share information on a common operating picture in order to improve coordination and response times. The system has gained recognition in Canada as a national priority for public safety and has expanded to include over 225 agencies and organizations.
The document discusses the development of Emergency Mapping Symbology (EMS) to provide standardized symbols for representing emergency events in maps. EMS was created in Canada as other efforts like the US Homeland Security Working Group symbols did not adequately represent all hazards relevant to Canada. EMS defines a hierarchical structure and design for symbols that can be rendered across different devices and backgrounds. The symbols are open and free to use under a Canadian government license. EMS and complementary symbologies like ones for police could support open government goals by making emergency-related map data more accessible and interoperable.
The document discusses how GIS can help address national security challenges through four components: data management, planning and analysis, field mobility, and situational awareness. It provides examples of how GIS has supported responses to issues like wildfires, pandemics, port security, border management, and more. The key advantages highlighted are creating a common operating platform to enable borderless cooperation, approaching problems geographically to foster understanding, and leveraging social media.
Impact of Any Emergency in the Critical InfrastructureIPPAI
This document discusses emergency response planning for critical infrastructure. It covers various types of emergencies including natural disasters like earthquakes, floods, and storms, as well as man-made disasters like terrorist attacks and technical failures. The key aspects of emergency response planning discussed are risk assessment, defining roles and responsibilities, developing response plans, training personnel, and conducting drills and rehearsals. The document emphasizes the importance of preparedness and having response plans in place before a disaster occurs to enable quick and effective action. It also outlines the various phases of emergency management including prevention, preparedness, response, recovery, and review.
This document presents a concept for an outpatient facility called St. Joseph's Reiling Terminal. It describes areas for arrivals and departures, outpatient services like infusion and diagnostics, and ways to coordinate patient flow with tools like central scheduling, bed control, and patient tracking. Diagrams show how different clinical areas like the emergency department, clinical decision unit, and diagnostics would be arranged on the ground floor and how patient types could be routed through invasive, transitional, or emergent areas. The concept aims to maximize the facility's resources and coordinate services like a modern airport or air traffic control system.
This document presents a concept for an outpatient facility called St. Joseph's Reiling Terminal. It describes areas for arrivals and departures, outpatient services like infusion and diagnostics, and ways to coordinate patient flow with tools like central scheduling, bed control, and patient tracking. Diagrams show how different clinical areas like the emergency department, clinical decision unit, and diagnostics would be arranged on the ground floor and how patient types could be routed through invasive, transitional, emergent, or public areas. The concept aims to maximize the facility's resources and coordinate services like a modern airport terminal coordinates flights.
1) The document discusses the challenges of integrating emergency response efforts across different hierarchical, geographical, functional, and organizational divisions.
2) It outlines two models for organizing civil protection services - the command function principle which focuses on allocating tasks based on decision-making levels, and the support function principle which allocates tasks based on functional sectors.
3) Effective emergency planning involves integrating technical, organizational, and social aspects including hazard monitoring, warning the public, communication, and protective actions.
MG Stephen Gross (USAFR) NEER IPT Chair Deputy Director Deloitte & Touche Center for Cyber Innovation Using a Cloud Computing Model to Establish Net-Enabled Emergency Response (NEER) Core Services
Top 10 Emergency Notification Predictions for 2011asalters
1. The document provides information from a webinar on top 10 emergency notification predictions for 2011 presented by Rick Wimberly.
2. It summarizes key predictions such as IPAWS building momentum through increased testing and adoption of CAP, broadcasters and public safety collaborating more through new regulations and converged interests, and social media and independent guidance playing larger roles.
3. The document concludes by listing contact information for Rick Wimberly and Marc Ladin of Everbridge and noting resources on their website for webinars, white papers, and following their social media accounts.
This document provides an overview of critical infrastructure. It discusses what infrastructure is, including national, organizational, and digital infrastructures. It defines critical infrastructure as infrastructure that is essential for society to function. The document notes that infrastructure is vulnerable to faults, decay, accidents, attacks, and natural disasters. It discusses perspectives on critical infrastructure from the UK, EU, and USA. Key points made are that critical infrastructure is complex with many interdependencies, emerges over the long term through social and institutional processes rather than rational design, and vulnerabilities exist at both the system and component level.
The document provides guidelines for developing an Emergency Action Plan (EAP) for levees. An EAP is important to have a plan in place to respond quickly and effectively to prevent levee failure. The key components an EAP should include are: contact information; description of the levee system; responsibilities during an emergency; procedures for monitoring the levee and responding to issues; inundation maps; and maintenance and training plans. The EAP should be specific to each individual levee system and updated regularly.
Keynote: INTERNATIONAL HUMANITARIAN SERVICES: COLLABORATION, PARTNERSHIPS AN...TalkSahana
The document summarizes a conference on international humanitarian services, collaboration, and growth. It discusses the Crisis Response Team's experience responding to disasters globally and their approach of providing information and technology to support emergency management. It also outlines proposals for new initiatives like the Global Centre for Humanitarian Services to facilitate international collaboration on data sharing, crisis management, and disaster risk reduction.
Similar a Information Architecture of Emergency Response (20)
Informed Consent-Are Your Participants-Aware-o- What-They-Share.pptxNoreen Whysel
Presented at USENIX's 2022 Symposium on Usable Privacy and Security. Lightning talk describing how to ensure that your research participants are fully informed of how private data collected by underlying usability and user research software is handled by those entities. Recording is available at https://www.usenix.org/conference/soups2022/presentation/whysel
User Experience Research: Deriving Insights for Customer DevelopmentNoreen Whysel
Workshop on deriving insights for Customer Development with user experience research techniques. Presented to Project 2.8 cohort of entrepreneur women hosted by the Columbia Venture Community.
Your Personal Information is none of anyone’s Business. Information Architecture can help keep it that way.
Are you creating products that respect the needs and autonomy of your users? Would you like to learn how to evaluate your digital products for respectful behavior?
It’s possible to measure ethical behavior of technology and Information Architecture is a key component. Join Noreen Whysel and you will Learn:
-How can IA inform the design of safe and respectful apps and websites?
-What is the Me2B Safe Technology Specification?
-How can you get involved?
IAC21: Shedding Light on Dark Patterns.pdfNoreen Whysel
You’ve been there before. You thought you could trust someone with a secret. You thought it would be safe, but found out later that they blabbed to everyone. Or maybe they didn’t share it, but the way they used it felt manipulative. You gave more than you got and it didn’t feel fair. But now that it’s out there, do you even have control anymore?
Ok. Now imagine that person was your supermarket. Or your bank. Or your boss.
Consumer Views on Respectful Technology.pdfNoreen Whysel
What do healthy digital relationships look like? In the first in a series of webinars on Consumer Views on Respectful Technology, Noreen Whysel will present findings from interviews with digital technology consumers.
We asked real people how they manage their relationships with apps, websites, browsers, and iOT devices. What types of behaviors do they put up with? What are the deal-breakers? The must-haves? And, what do people do when digital relationships go wrong?
Information architecture for science gatewaysNoreen Whysel
Shared recent poster presentation at Gateways 2020 on information architecture and accessibility of life sciences gateways and resources available through the Science Gateways Community Institute for people working in high performance computing.
Shaping the Future of Trusted Digital IdentityNoreen Whysel
May 2019 presentation by Noreen Whysel to the CARIN Technology Committee. Discusses the Identity Ecosystem Framework Registry (idefregistry.org) and proposed health data use cases for potential trusted identity API for healthcare.
Trust and inclusion are interrelated concepts. Trust is relational and contextual, involving contractual, emotional, and transactional elements. It is easier to revoke trust than to rebuild it. Digital trust is more transactional, with rules that are less complex than interpersonal trust. Inclusion requires trust between individuals and service providers. Vulnerable populations like children, women, minorities, immigrants and the disabled often lack credentials needed for digital identification and authentication systems. Emerging technologies like blockchain and trustmarks may help establish digital identities and assess identity providers to better include vulnerable groups.
Finding Empathy for Your Future Self: UX User Researchers Meetup April 4, 2018Noreen Whysel
Finding Empathy for Your Future Self
Fintech UX: UX/User Researchers Meetup
Noreen Whysel, Decision Fish
April 4, 2018
Copyright 2018 Decision Fish LLC
Kantara Orientation for CARIN Digital ID SummitNoreen Whysel
Presentation at the CARIN Health Information Summit, Washington, DC, June 4 2019 by Colin Wallis and Noreen Whysel on the benefits of the partnership between CARIN and Kantara. Colin presented a background on Kantara Initiative trusted identity activities. Noreen presented the Identity Ecosystem Framework Registry (idefregistry.org) and proposed health data use cases.
Journey App: Empathy Jam 2017 Hackathon EntryNoreen Whysel
Team presentation for Empathy Jam 2017. We created a prototype for a career planning app addressing the prompt: "How might we create tools and platforms that utilize AI for New Yorkers to learn and practice soft skills for a JOB SEARCH?" Our entry, Journey App, is a mobile website that helps job candidate select and build soft skills for their job search. My contribution was user interviews, persona development, user journey map and research synthesis.
The Lean Startup Customer Development Model. At this day-long workshop hosted at the Soho office of Digital Ocean, we discussed how to implement lean customer discovery and validation in a startup. We learned about Steve Blank's Customer Development Model and did exercises including a lean business model canvas, empathy map and field research.
Dreams, resilience and making a differenceNoreen Whysel
The document summarizes information about dreams, resilience, and making a difference. It discusses how dreams and resilience are important for overcoming challenges and making positive impacts. It also provides examples of resilience in response to disasters like 9/11, Hurricane Katrina, and the 2011 Tohoku earthquake and tsunami in Japan. The document advocates for personal and institutional resilience through preparedness, security, mindfulness, and planning.
Presentation on the role of information architects in improving diversity and inclusion of underrepresented topics in Wikipedia, given at the 2017 Information Architecture Summit in Vancouver on March 25, 2017.
Wikipedia is the world's largest encyclopedia; however, fair representation of notable, but underrepresented people and topics remains a major concern. In response, the Wikimedia Foundation has supported many grassroots efforts including Women in Red, Art+Feminism, Wiki Loves Pride, Black Lunch Table and AfroCROWD, among others, to improve discovery of these topics.
This presentation offered an overview of current efforts to diversify the information available on Wikipedia. Learn how we can use our Information Architecture skills and Wikimedia tools to improve the findability and representation of valuable, but missing information, and start contributing to the topics you care about.
Visit WikiProject:Information Architecture and join the movement: https://en.wikipedia.org/wiki/Wikipedia:WikiProject_Information_Architecture
This deck is a training presentation for the 2017 IA Summit session on editing wikipedia. The session was a working edit-a-thon and the deck was presented as a guide for attendees to access as needed. Slide 2 of this deck has links to the event dashboard and a list of diversity groups at Wikipedia. I also gave a talk at this conference on diversity and inclusion programs at Wikipedia and referenced a number of active user groups related to supporting diversity in Wikipedia. Attendees at the edit-a-thon were encouraged to either work on information architecture related content selected in the event dashboard, or a diversity project of their choice. Much of the content in this deck is from the Art + Feminism training guide.
Creating a Collaborative Learning GatewayNoreen Whysel
Presentation given at Gateways 2016 Conference at the San Diego Supercomputer Center on November 2, 2016. Presenters: Janine Alli, John Ulmer, Noreen Whysel. Abstract: The OWASP Learning Gateway Project proposes developing a platform that is adaptable to the learning needs and user requirements of a global community of technology learners. The gateway will offer learning pathways that connect learners with mentors and knowledge needed to be successful. Our ultimate goal is to be a successful Science Gateways Incubation Project.
After a show closes, how you handle and store materials can mean the difference between preserving theatre legacy and irreversible damage and loss. This workshop introduces theatre artists to the process of archiving their work, with tips on selection, storage and preservation. The American Theatre Archive Project (ATAP) is a collaboration of archivists, dramaturgs, and academics who support theatre makers in archiving records of their work for the benefit of future generations of artists, scholars, patrons, and the public. Members of ATAP’s New York City team have collaborated with Atlantic Theater Company, Castillo Theatre, Cherry Lane Theatre, New York Theatre Workshop, HERE, and the Medicine Show Theatre Ensemble on preserving their histories. Invited panelists from HERE, The Living Theatre and Medicine Show speak about what preserving legacy means to them and their institutions.
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
Figma is a cloud-based design tool widely used by designers for prototyping, UI/UX design, and real-time collaboration. With features such as precision pen tools, grid system, and reusable components, Figma makes it easy for teams to work together on design projects. Its flexibility and accessibility make Figma a top choice in the digital age.
Practical eLearning Makeovers for EveryoneBianca Woods
Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
Discovering the Best Indian Architects A Spotlight on Design Forum Internatio...Designforuminternational
India’s architectural landscape is a vibrant tapestry that weaves together the country's rich cultural heritage and its modern aspirations. From majestic historical structures to cutting-edge contemporary designs, the work of Indian architects is celebrated worldwide. Among the many firms shaping this dynamic field, Design Forum International stands out as a leader in innovative and sustainable architecture. This blog explores some of the best Indian architects, highlighting their contributions and showcasing the most famous architects in India.
Architectural and constructions management experience since 2003 including 18 years located in UAE.
Coordinate and oversee all technical activities relating to architectural and construction projects,
including directing the design team, reviewing drafts and computer models, and approving design
changes.
Organize and typically develop, and review building plans, ensuring that a project meets all safety and
environmental standards.
Prepare feasibility studies, construction contracts, and tender documents with specifications and
tender analyses.
Consulting with clients, work on formulating equipment and labor cost estimates, ensuring a project
meets environmental, safety, structural, zoning, and aesthetic standards.
Monitoring the progress of a project to assess whether or not it is in compliance with building plans
and project deadlines.
Attention to detail, exceptional time management, and strong problem-solving and communication
skills are required for this role.
2. Overview
• NYC GeoSymposium 2001-2011-2021
• Emergency Management in New York City
• Open Government and Public Engagement
• Future Emergency Management Needs
• Town Hall Meeting
– How can UX designers participate?
3. Hyatt Regency Hotel after Hurricane Katrina Hyatt Regency Serves as a Shelter
Source: Bill Haber, AP Source: Gary-Coronado-Palm-Beach-Post
4. The Water is Rising (Hurricane Katrina) Flood, Orleans Parish
Source: DailyKos, various. Source: Douglas R. Clifford/St. Petersburg Times Photo.
5. Ground Zero, September 11, 2001
Source: U.S. Navy photo by Chief Photographer's Mate Eric J. Tilford
7. Man covered with ashes assisting a woman walking and holding a particle mask to
her face, following the September 11th terrorist attack on the World Trade Center,
New York City
Source: Don Halesy, Library of Congress
9. 7 WTC: Emergency Operations Center
• Located close to City Hall and agencies
Generators Computer hardware
Backup generators Telephones
Water supply Radios
Ventilation system Uninterruptible power supplies
• GIS software and facilities data
Flood zones Schools
Evacuation routes Hospitals
Emergency transp. routes Nursing homes
Shelter locations
• Evacuation and collapse
– Redundant systems were lost
10. 9/11/01: A Turning Point
• Catalyst for cooperation and public engagement
• The imperative to improve data flow at least
between agencies was clear
17. Emergency Response System
• Mother and baby
• Thermometer
• Temperature reading
• Call to Doctor or 911
• Home treatment, doctor visit
or ambulance
18. People (and organizations)
Emergency Management
Information Systems
Person in Need First Responders
Emergency Response System
19. Mental Model for an
Emergency Response System
Something Someone Emergency Aid is given Forms,
BAD calls for help responder Forms,
happens arrives Forms
(Based loosely on Mental Models by Indy Young, Rosenfeld Media)
20. Develop Policies
Drills and simulations
Maps
Forms
Comm
Planning
Monitor conditions
Incident occurs
Maps
Forms
Comm
Event
Dispatch response units
Establish command
Maps
Forms
Comm
Dispatch
Determine hazards
Create restricted zones
Maps
Forms
Comm
Locate victim/survivors
Assessment
Mitigate hazards
Assistance
Maps
Forms
Comm
Rescue/
Recovery
Apprehension
Investigation
Maps
Forms
Comm
Emergency Response Incident Model
Debriefing
Post-Event
22. Office of Emergency Management
Services:
• Plans and prepares for emergencies
• Educates the public about preparedness
• Coordinates emergency response and recovery
• Collects and disseminates emergency information
Personnel:
• Responders
• Planners
• Watch commanders
• Administrative and support staff
• Citywide Incident Management System (CIMS)
26. Emergency Operations Center Plan
Podium
Human Services and x Utilities
External Affairs GIS DoITT, OEM, Verizon,
DOE, SHA, MOIA, HRA, ARC, ConEdison, LIPA, ISO,
x x NYS Power Association
OEM, CUNY, DFTA, CERT,
311, CAU
Watch Command
x x
Situation Room
Health and Medical Infrastructure
24x7 operation
OEM Staff
EOC Manager
GNYHA, OCME, HHC, NYS OEM, DEP, HPD, DDC, DCAS,
glass wall
x x
glass wall
DOH, VA, REMSCO, EMS, US ACE, Parks, DSNY, DOB
FDNY
Public Safety x x Private Sector
Courts, MTA PD, Sheriff, NYPD, OEM, BOMA, Universities,
USCG, NG, FBI, DHS, PAPD, x x Consumer Affairs, HANYC,
OEM SIFMA, REBNY, SBS, NYS INS,
x Admin x NYS Bank, NYSE
Logistics National/Regional
Transportation x
TLC, TRANSCOM, PATH, NYS DOT, FEMA, NYS OEM, WEST, NAS,
OEM, Amtrak, NJT, MNRR, LIRR, SUF, PA OEM, NJSP, OMB,
MTA LAW, NWS, OEM Logistics
x = OEM staff
27. CIMS: Citywide Incident
Management System (2005)
• Roles and responsibilities
• Chain of command by core competency
• Common processes
• Common vocabularies
• Common organizational structure
• Allows for Continuity of Operations
• Complies with National Incident Management System
• Compatible with other states and federal agency
systems
29. OEM Emergency Response
Technologies
• Maps and Imaging
• Sensors
• Communications
• Information Systems
• Vehicles
30. Maps and Imaging
• NYCMAP: Basemap of NYC
including streets, building
footprint, some infrastructure
• Infrastructure maps: Department
of Buildings, Con Ed (power
company), Department of
Environmental Protection,
Department of Transportation
• LIDAR imaging
• Thermal imaging
• Aerial and satellite imagery
31. Citywide GIS Activity
• Connected City Initiative and data sharing mandates
• Webmap Framework
– NYCityMaps
– 311 Service Requests Map
• Hurricane Evacuation Zone Finder
– Heating/Cooling Center applications
• Aerial orthophotography and oblique angle imagery
• Subsurface to Surface linking (vertical integration projects)
– Subway stations
– Building Information Modeling
• DHS funded Public Safety GIS Data Development Center
– Best practices and standards for emergency data
– Collect, develop, and update geospatial data
32. NYCMAP (1999)
• Historically, city mapping departments were siloed.
• Data was not shared due to legal constraints
(software and data licenses) and security concerns.
• By 1999, a unified Basemap was already underway,
largely through advocacy efforts of GISMO.
• 9/11 drove home the need for a uniform basemap.
– Mayor’s Office of Emergency Management moved
to Pier 92 and later under Brooklyn Bridge
– Telecommunications systems were disrupted
33. Early Base Maps
Samples of discrepancies in street lines and waterfront polygons
Source: HydroQual
37. NYCityMap Public Launch
• NYCity Map (2006, 2009)
• Green Infrastructure
• NYC Parks
• RIP: Rat Information Portal
• SCOUT: Street Conditions Observation Unit
• SPEED: Searchable Property Environmental E-
Database
• Street Closures
• Transportation
• ZOLA: Zoning and Land Use
38. NYCityMap: Zoning and Land Use
http://gis.nyc.gov/doitt/nycitymap/template?applicationName=ZOLA
41. LIDAR
LIDAR (Light Detection and Ranging) Images of WTC
Source: NOAA/U.S. Army JPSD
For more images see Charting Ground Zero: Ten Years After
http://www.woodwardgallery.net/exhibitions/9_11.html
42. Thermal Imaging
WTC – Thermal Imagery, September 16, 2001
Source: New York State, Office for Technology (c2001) and EarthData International.
46. Communications
• Telephony, 911, 311, 511
(MTA Info)
• NYCWiN: Wireless network
• Mobile phones/devices
• Radio
• Websites, SMS, Twitter,
Facebook
• Ready NY Guides
• Emergency
Communications
Transformation Program With land lines down and mobile
(E911) systems overloaded, the BlackBerry
phone was one of the few unimpeded
methods of communication that worked
in the aftermath of 9/11.
47. NYC Wireless Network
• NYCWiN network allows all the pieces to fit together
• Access to city, state and federal databases and GIS
• Warrant and license checks
• Mobile ID (fingerprint, mugshots and biometrics)
• CBRNE sensors
• Stream on-scene, live video to command centers and
Mayor’s office , telemedicine videoconferencing
48. Public Initiatives
• Ready NY Guides
• Community Emergency
Response Team (CERT)
program pilot
• 311 call center
49. 311 Information
• 14,012 Twitter followers to @311nyc
• 19.7 million 311 requests per year
• 16,879 iPhone App Downloads
• 300 person staff
• 180 languages spoken
• 60,000 average daily calls
• 20,000 number of New Yorkers a 311 Call Center
representative speaks to every year
• 276,827 largest call volume in a single day
(27 Jan 2011)
50. Notify NYC
• Staffed by OEM Watch Commanders
• Twitter and RSS
• Localized messages via phone, email, SMS
• Taxi notification and electronic road signs
operated by Dept of Transportation.
• Emergency Alert System broadcasts severe
emergency information via TV and radio.
51. Notify NYC
3+ Alarm Fire Electrical Road Closure - Planned
Road Closure -
Accident Evacuation
Unplanned
Accident/Emergency Ferry Disruption Senior Found
Aerial Fireworks Severe Thunderstorm
Air Quality Flood Significant Event
Aircraft & Egress Gas Main Simulated Activity
Aircraft Only Gas Release / Leak Simulated Fire
Simulated Fire/
Airport Disruption H1N1
Explosives
Alert Cancelled HAZMAT Condition Snow
Alternate Side Parking Heat Struck
Beach Status Change Heat & Air Quality Structural Collapse
Blasting / Demolition Hurricane Survey
Bridge /Tunnel Closure Informational Termination
Issuance (mostly missing
Bridge Closure Tornado
persons)
Brush Fire Mass Transit Disruption Tornado Watch
Ceremony / Gun Salute Notification Tropical Storm
Child Found Oil Spill Water Main
Closure Other Weather
Closure/Citiwide Outside of NYC Winter Storm
Collapse Phone WNV Aerial Spraying
Disruption - Other Power Outage WNV Ground Spraying
Earthquake Relocation World Trade Center
53. Enhanced 911
• Emergency Communications Transformation
program began in 2004 after the blackout of 2003
• Streamlines emergency call taking, communication
and response times via:
– Improved texting capabilities
– Geolocation for VoIP/mobile services
– System interoperability
• Public Safety Answering Center
– I: Brooklyn (current)
– II: Bronx (2015)
54. Information Systems
• Citywide Asset and Logistics Management System
• Unified Victim Identification System
• Situational Awareness for Field Response System
• Next Generation 911
Source:
55. CALMS: Citywide Asset and Logistics
Management System (2004)
• Web-based tool
• Integrates databases across City, State, Federal, private and NFP
• CALMS is organized around six asset types:
– Fleet
– Equipment and Supplies
– Facilities
– Contracts
– Personnel (including spontaneous volunteers)
– Donated Goods
56. Unified Victim Identification
System (2004)
• NYC Chief Medical Examiner
• Supports missing persons reporting and victim identification
• Large-scale catastrophes (terrorist attack, hurricane,
earthquake, pandemic flu event or other mass fatality
incident)
• Modules:
– UVIS-311: Call Center Module integrated with 311
– Missing Persons Module
– Family Assistance Module
– Field Operations Module
– Disaster Mortuary Management Module
– Disaster Victim Identification Module
– Dental Identification Module
57. Situational Awareness for Field
Response System (2010)
Active Incident Dashboard
Emergency Response Data Packet Generator
http://www.urisa.org/files/NYC_OEM_ESIG_2010.pdf
58. Vehicles
Interagency Command Center Mobile Data Center
Interagency Communications Vehicle Mobile CIMS Center
65. Giuliani’s Information Policy
• Statistics-oriented approach to law enforcement
• NYPD Compstat: GIS mapping of crime patterns
• Broken windows, aggressive enforcement
• Concerns about data openness
– NY State Freedom of Information Law (FOIL)
– Press conferences, town hall meetings, radio addresses
• Licensing, data format, bandwidth restrictions
66. Bloomberg’s Information Policy
• Bloomberg comes from the business of information
• Bloomberg – financial data, analytics, news, radio, TV
• Promoting NYC as a technology sector
• Data initiatives modeled after citizen efforts and
programs in other cities:
– Big Apps Contest
– Change By Us NYC
– City Council Open Government Mandate
“If we’re going to continue leading the country in innovation and transparency,
we’re going to have to make sure that all New Yorkers have access to the data
that drives our city.” Press Release, NYC Mayors Office
67. Bloomberg’s Information Policy
• Rachel Sterne, Chief Digital
Officer
• Road Map for the Digital City
• Outlines City’s plans for
– Access
– Open Government
– Public Engagement
– Industry
71. Google Crisis Maps
• Best Practices
– Checklists
– Common Alerting
Protocol
• Tools:
– Public Alerts
– Person Finder
– Custom Maps
– Google Earth
– Fusion Tables
– Docs and Spreadsheets
– Google Sites
74. Digital Tools and First Responders
Q. What issues are most pressing in providing digital tools to first responders?
• Ease-of-use
• Accuracy of Data
• Interoperability
• Compatibility with legacy systems
“Getting away from the ‘technical “Metadata isn't as key as immediacy
user’ mentality and providing in emergency situations, and accuracy
information through tools/interfaces is important in as much as it helps
that first responders are already make decisions, but in emergencies,
familiar with, i.e. Google Maps, Google situations are fluid.”
Earth, simple apps, etc.” --NY State DOT Employee
--Google Earth consultant
75. Requirements vs Delivery Gaps
Q. Please comment on any gaps between the requirements of digital
applications for first responders and what is delivered by digital designers?
• Simplicity/Ease of use (again)
• Coverage
• Redundancy
“The digital designers frequently come “If power and communications
from a complicated technical mindset are out, remote sensing may not
that overloads on the options. Users work, so road conditions are
want simplicity and familiarity.” brought in via first-responders
--Google Earth Consultant and then rebuilt using the NYS
RSDA (Road Status and Damage
Assessment) tool.”
--NY State DOT Employee
76. Role of Information Architecture
Q. Please comment on the role of Information Architecture in your practice.
• Do not employ IAs.
• Employ people who do IA tasks.
“We don't have staff with that title, “Yes, we employ IAs... broadly
but many in engineering and IT that do speaking, we have back-end systems
attempt to influence it, with a lot of GIS folks who clean up and produce
chaos as a result.” the RSDA tool, and front-line GIS
--MTA Design Manager folks who report the data, and
produce maps for first-responders.”
--NY State DOT Employee
77. What’s Happening Now?
• Open Data Mandate
• The Future of NYCWiN
• Fully Integrated, Next Generation 911
• NYC as a Tech Center
78. Next Generation 911
• Standardized interfaces
• Call processing (voice, text, data, multimedia)
• Data integration for routing and handling
• Delivers calls, messages and data to answering
points and first responders
• Supports data and video communications
• Provides broadband services to public safety
answering points and first responders
79. Enhancing Geospatial Applications
• Infrastructure Layer Integration: visualizing water, sewer,
electric steam, gas, telecommunications, transit, etc.
• Building Information Management: visualizing building
infrastructure and security
• Crowd Sourced Data: engaging the public to provide data to
support emergency operations
• Field Data Collection and Communications: On-the-scene
data collection by first responders across many agencies
• Common Operating Picture/Situational Awareness: Ability to
access and share data in real time across wide geographic
areas
80. Mashup Applications
• Integrating social media
with maps and sensors
– USGS Earthquake TED system
uses Twitter
– Machine readable Twitter
hashtags
• Organizing response via
social media
– Times Picayune’s Katrina
bulletin board
– Red Cross Joplin Tornado
project on Facebook
Tweak the Tweet: proposed by
– OEM Facebook updates Karen Starbird, PhD student at
• Handheld applications University of Colorado, 2009
“Random Hacks of Kindness”
– Inventory, geolocation conference was put to use in Haiti.
– Language translation White Paper, “The Case for Integrating Crisis
Response with Social Media, ” Red Cross
81. Managing Expectations
• Data format - Does it work with your system? Is the
data in a standard format or will it need to be
converted for interoperablity?
• Definitions - Make sure the vocabulary used by the
data source matches up with your understanding
and use. Acronyms and codes can be confusing.
• Licensing - Are there restrictions on how the data
can be used or whether it can be shared?
• Cost – Are you prepared for cost of data security and
maintenance? Can you economize?
• Users – Do users understand appropriate uses? Do
you take into account all uses?
84. Thank You!
• noreenwhysel@hotmail.com
• http://nwhysel.blogspot.com
• @nwhysel on Twitter
• Come see my Technology Timeline and NYCityMap
demos at the Poster Session!