IS20G15 - Leveraging Customer Intelligence_ Revolutionizing Automotive Customer Experience with Data - Ben Chodor
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Leveraging Customer Intelligence: Revolutionizing Automotive Customer Experience with Data presented by Ben Chodor IS20G15 - Baltimore, MD Lord Baltimore Hotel April 15-17, 2024
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Digital Transformation Imperative for Banking & Financial Services
How can TCS help Banking & Financial Services industry achieve successful digital transformation through customizable solutions to stay ahead of customer's needs and drive down costs?
Is your cms fit for purpose
Whether you are looking to optimize your CMS or Re-platform to a new one, attend this webinar to walk away with actionable best practices. This webinar will also help you understand the latest cutting edge features available today in best of breed CMS systems and how to use these features to its maximum potential to drive real results.
What digital does for banking and financial services
Digital transformation can help banks be more efficient in their operations, retain customers and increase profitability. This infographic explains how digital technologies such as mobility and customer analytics empowers banks to provide a more fulfilling banking experience to customers.
Microsoft CRM xRM4legal 2015 Update
Today’s client is smart and getting smarter by the minute. From virtually anywhere, they can find out about you, your firm, your competitors, whether your clients are happy—and most importantly, with a mere 140 characters, they can impact your brand.
• Today, law firms must face the reality of super consumers. They are unbelievably informed, highly fickle, and extremely powerful with a nearly unpredictable purchase path.
• They have unprecedented access to information, the ability to easily compare firms, fees or feedback in a matter of clicks, access to reviews—whether from a trusted confidant, highly rated industry source, or someone merely taking to their social network to make their experience known.
• And they can easily do the same—joining the social conversation with their experience and recommendation to others – giving a “like”, “thumbs up”, happy face, or not, and with a click of the button can make an impression on your brand.
• Everyone has probably heard the United Breaks Guitars story; it epitomizes the challenge firms face – each individual now has a powerful voice. In this example, United Airlines was unresponsive to a passenger’s complaints that his guitar was broken by negligent baggage handlers (he actually saw them throwing his beloved instrument through the air as he was waiting to deplane). This treatment lead him to record a song about his experience that he posted on YouTube. Over 12 million views later, this YouTube sensation has written a book on the very topic of how powerful one voice can be in the age of social media.
ecrm-120514081421-phpapp02.pdf
Municipal
13 Teams
__
Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
14 Stress
___
Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our stressful situations.
15 Marriage
____
The secret of long and happy marriages is sincerity in your feelings. If your marriage was not built on this basis of intimacy from the very beginning, it will begin to crack over the years. Even small problems become unsolvable. You have to be emotionally open at the beginning of the road.
16 Leadership
______
Leadership does not mean dominance. Leading your colleagues to a common goal and making them believe in the reality of this purpose. Successful leaders are those who can keep their team’s motivation alive for many years. You have to make them desire the work to be done.
17. Emotions Are All Normal
___
Anger, hatred, love, happiness… You can understand when and under what circumstances these feelings will emerge by following yourself. You may have these feelings depending on how you interpret the events you encounter. The important thing is to be able to react independently of your feelings. You may find yourself making promises that you cannot keep because you are happy, or you may resort to violence when you are angry.
18/ Being able to Express Your Emotions
____
Not everyone’s level of empathy can be very good. You may be in a difficult situation immediately. You may feel bad, but people may not understand it. In these situations, you may need to express your feelings a little more directly.
19/You Are Not Your Emotions
______
Keep doing what you need to do, no matter how you feel. Success is achieved by people who cannot give up no matter what their feelings and thoughts are. Don’t let your feelings affect your actions.
20/ Timing
__
As soon as you feel a different emotion, try to think before you act. Because emotional intelligence moves faster than rational intelligence, it can make you act irrationally and make you say any unnecessary words.
Thanks for reading
~ 𝗧𝗼𝗻𝗴𝘀𝗮 𝗚𝘂𝘆
Book:- https://amzn.to/3XsVTz2.13 Teams
__
Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
14 Stress
___
Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our st
Digital Customer Service
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Digital Customer Service is customer service that is provided through digital channels, like website support, live chat, email, social media and messaging apps.
As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. By adding new digital silos, many companies have created disjointed islands of context, knowledge bases and automation. However, if digital self-serve and human support are fully integrated and aligned to customer needs and expectations, digital customer service can bring significant benefits such as increased revenue, reduced cost to serve, and higher customer satisfaction.
This presentation defines what digital customer service is and the importance of creating a smooth and seamless omnichannel support for a compelling customer experience. It explains the eight most commonly used digital channels and the mistakes to avoid. Finally, it covers the key techniques and skills for the delivery of excellent customer service and the best practices to manage an omnichannel support system.
LEARNING OBJECTIVES
1. Acquire knowledge and the key concepts of Digital Customer Service
2. Describe the approach, practices and skills for delivering efficient and effective Digital Customer Service
3. Highlight the pitfalls to avoid and success factors for Digital Customer Service
CONTENTS
1. Introduction and Key Concepts of Digital Customer Service
2. Approaches and Practices of Digital Customer Service
3. Techniques and Skills for Human Supported Digital Customer Service
4. Pitfalls to Avoid and Factors for Success
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Achievable Digital Transformation for Retailers
This document discusses Tata Consultancy Services' (TCS) solutions for helping organizations achieve digital transformation. TCS offers modular, customizable solutions that meet real business needs and help retailers improve the customer experience with a 360-degree view, increase marketing effectiveness, and lower operational costs. Traditional solutions of generic technology platforms or non-integrated point products are problematic because they require customization, integration, and do not holistically address digital transformation challenges. TCS provides an integrated platform approach with industry-specific modules running on a common data and e-commerce platform to help organizations solve their digital transformation challenges.
Developing a customer data platform
The retailer wanted to create a unified customer data platform to provide complete visibility across their customer's omnichannel touchpoints and move from siloed data to a 360-degree view. Tredence helped build a CDP that integrated over 70 data sources, processed 250TB of data weekly, and increased addressable customer data visibility by 14%. This allowed the retailer to put the customer at the center of decisions, optimize their $3B marketing budget, and win a larger share of partners' advertising dollars in a cookie-less world.
Recomendados
Digital Transformation Imperative for Banking & Financial Services
How can TCS help Banking & Financial Services industry achieve successful digital transformation through customizable solutions to stay ahead of customer's needs and drive down costs?
Is your cms fit for purpose
Whether you are looking to optimize your CMS or Re-platform to a new one, attend this webinar to walk away with actionable best practices. This webinar will also help you understand the latest cutting edge features available today in best of breed CMS systems and how to use these features to its maximum potential to drive real results.
What digital does for banking and financial services
Digital transformation can help banks be more efficient in their operations, retain customers and increase profitability. This infographic explains how digital technologies such as mobility and customer analytics empowers banks to provide a more fulfilling banking experience to customers.
Microsoft CRM xRM4legal 2015 Update
Today’s client is smart and getting smarter by the minute. From virtually anywhere, they can find out about you, your firm, your competitors, whether your clients are happy—and most importantly, with a mere 140 characters, they can impact your brand.
• Today, law firms must face the reality of super consumers. They are unbelievably informed, highly fickle, and extremely powerful with a nearly unpredictable purchase path.
• They have unprecedented access to information, the ability to easily compare firms, fees or feedback in a matter of clicks, access to reviews—whether from a trusted confidant, highly rated industry source, or someone merely taking to their social network to make their experience known.
• And they can easily do the same—joining the social conversation with their experience and recommendation to others – giving a “like”, “thumbs up”, happy face, or not, and with a click of the button can make an impression on your brand.
• Everyone has probably heard the United Breaks Guitars story; it epitomizes the challenge firms face – each individual now has a powerful voice. In this example, United Airlines was unresponsive to a passenger’s complaints that his guitar was broken by negligent baggage handlers (he actually saw them throwing his beloved instrument through the air as he was waiting to deplane). This treatment lead him to record a song about his experience that he posted on YouTube. Over 12 million views later, this YouTube sensation has written a book on the very topic of how powerful one voice can be in the age of social media.
ecrm-120514081421-phpapp02.pdf
Municipal
13 Teams
__
Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
14 Stress
___
Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our stressful situations.
15 Marriage
____
The secret of long and happy marriages is sincerity in your feelings. If your marriage was not built on this basis of intimacy from the very beginning, it will begin to crack over the years. Even small problems become unsolvable. You have to be emotionally open at the beginning of the road.
16 Leadership
______
Leadership does not mean dominance. Leading your colleagues to a common goal and making them believe in the reality of this purpose. Successful leaders are those who can keep their team’s motivation alive for many years. You have to make them desire the work to be done.
17. Emotions Are All Normal
___
Anger, hatred, love, happiness… You can understand when and under what circumstances these feelings will emerge by following yourself. You may have these feelings depending on how you interpret the events you encounter. The important thing is to be able to react independently of your feelings. You may find yourself making promises that you cannot keep because you are happy, or you may resort to violence when you are angry.
18/ Being able to Express Your Emotions
____
Not everyone’s level of empathy can be very good. You may be in a difficult situation immediately. You may feel bad, but people may not understand it. In these situations, you may need to express your feelings a little more directly.
19/You Are Not Your Emotions
______
Keep doing what you need to do, no matter how you feel. Success is achieved by people who cannot give up no matter what their feelings and thoughts are. Don’t let your feelings affect your actions.
20/ Timing
__
As soon as you feel a different emotion, try to think before you act. Because emotional intelligence moves faster than rational intelligence, it can make you act irrationally and make you say any unnecessary words.
Thanks for reading
~ 𝗧𝗼𝗻𝗴𝘀𝗮 𝗚𝘂𝘆
Book:- https://amzn.to/3XsVTz2.13 Teams
__
Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
14 Stress
___
Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our st
Digital Customer Service
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Digital Customer Service is customer service that is provided through digital channels, like website support, live chat, email, social media and messaging apps.
As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. By adding new digital silos, many companies have created disjointed islands of context, knowledge bases and automation. However, if digital self-serve and human support are fully integrated and aligned to customer needs and expectations, digital customer service can bring significant benefits such as increased revenue, reduced cost to serve, and higher customer satisfaction.
This presentation defines what digital customer service is and the importance of creating a smooth and seamless omnichannel support for a compelling customer experience. It explains the eight most commonly used digital channels and the mistakes to avoid. Finally, it covers the key techniques and skills for the delivery of excellent customer service and the best practices to manage an omnichannel support system.
LEARNING OBJECTIVES
1. Acquire knowledge and the key concepts of Digital Customer Service
2. Describe the approach, practices and skills for delivering efficient and effective Digital Customer Service
3. Highlight the pitfalls to avoid and success factors for Digital Customer Service
CONTENTS
1. Introduction and Key Concepts of Digital Customer Service
2. Approaches and Practices of Digital Customer Service
3. Techniques and Skills for Human Supported Digital Customer Service
4. Pitfalls to Avoid and Factors for Success
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Achievable Digital Transformation for Retailers
This document discusses Tata Consultancy Services' (TCS) solutions for helping organizations achieve digital transformation. TCS offers modular, customizable solutions that meet real business needs and help retailers improve the customer experience with a 360-degree view, increase marketing effectiveness, and lower operational costs. Traditional solutions of generic technology platforms or non-integrated point products are problematic because they require customization, integration, and do not holistically address digital transformation challenges. TCS provides an integrated platform approach with industry-specific modules running on a common data and e-commerce platform to help organizations solve their digital transformation challenges.
Developing a customer data platform
The retailer wanted to create a unified customer data platform to provide complete visibility across their customer's omnichannel touchpoints and move from siloed data to a 360-degree view. Tredence helped build a CDP that integrated over 70 data sources, processed 250TB of data weekly, and increased addressable customer data visibility by 14%. This allowed the retailer to put the customer at the center of decisions, optimize their $3B marketing budget, and win a larger share of partners' advertising dollars in a cookie-less world.
Microsoft CRM xRM4Legal 2014 Spring Update
The explosion of the social conversation along with the proliferation of mobile technology has changed our lives, more than we ever could have imagined.
The explosion of mobile technologies and rapid adoption of social networks have completely impacted our human behavior -- our communication methods, engagement principles, our belief and trust systems, and even our decision making criteria and models.
Firms need to understand these new principles and adopt them -- genuinely and proactively -- if they want to effectively engage clients.
How has the client changed and why does your firm need to reflect this? Because your success will depend on it, and so will your identity.
Today’s buyer is smart and getting smarter by the minute. From virtually anywhere, they can find out about you, your services, your competitors, whether your clients are happy—and most importantly, with a mere 140 characters, they can impact your brand.
Today, firms must face the reality of super consumers. They are unbelievably informed, highly fickle, and extremely powerful with a nearly unpredictable purchase path.
They have unprecedented access to information, the ability to easily compare fees, costs or services in a matter of clicks, access to reviews—whether from a trusted confidant, highly rated industry source, or someone merely taking to their social network to make their experience known.
And they can easily do the same—joining the social conversation with their experience and recommendation to others – giving a “like”, “thumbs up”, happy face, or not, and with a click of the button can make an impression on your brand.
It is no surprise then that firms who wish to remain competitive in this new age are concentrating their efforts on creating amazing client experiences…
Extraordinary Financial Customer Experiences
Poor personalization, password reset issues, and data breaches can cause consumers to abandon brands or limit interactions. Most consumers want alternatives to passwords for authentication and improved customer experiences could yield significant revenue gains simply from increased customer satisfaction and retention. Creating secure yet seamless online customer experiences is key to moving businesses forward and increasing profitability.
CRMNEXT Insurance Platform
CRMNEXT enables a digital platform empowered with AI driven digital journeys and processes that makes managing risk and serving customers immensely rewarding. Insurers can easily manage leads, resolve claims quickly, provide excellent customer serviceand personalize communication with clients in a single platform.
Reduce Churn, Increase Revenue, and Scale Up with CPQ
The document discusses how Salesforce CPQ can help reduce churn rates, increase revenue, and allow companies to scale up. It outlines 5 key ways CPQ provides benefits: 1) It enhances sales performance by freeing up time spent on administrative tasks. 2) It reduces churn rates by maximizing face time with customers. 3) It fuels more profits by automating pricing and helping reps reach targets. 4) It avoids outdated pricing information. 5) It regains control over pricing and discounts by standardizing the sales process. Implementing CPQ can drive productivity and sales performance for organizations.
The Next Generation of Contact Centers
Get your free whitepaper at https://ap.pn/2M6sDs4
New customer expectations across all facets of engagement are challenging how traditional contact centers operate. Pressure is building to optimize customer experience, improve agent productivity, and deliver on strategic business initiatives.
But, the market conditions are changing and organizations have to be prepared to embrace:
-- The growing complexity and number of communication channels
-- New and evolving regulatory compliance requirements
-- Disruptive technologies, including Artificial Intelligence (AI) and Robotic Process Automation (RPA)
Forward thinking leaders are leveraging technology to transform their operations into Intelligent Contact Centers™, redefining the customer experience—and business value they bring to the organization.
Download the whitepaper for insight into how organizations are building next generation contact center applications. https://ap.pn/2M6sDs4
Contact Center of the Future: Smart, Selective Human Touch in the Digital Age
The document discusses the contact center of the future and how it will shift from a cost center to a strategic asset. There will be three key themes driving this shift: smart automation to handle routine inquiries, selective human touch for complex issues that require empathy, and smart integration across channels. Contact centers will need to provide excellent customer service across channels while reducing costs through automation. Agents will require new skills like sales, problem solving, and understanding customer needs. The optimal balance of automation and human agents will depend on the type of interaction and customer segments.
Crm and analytics modules
CRM and Omni Channel plays the critical role of identifying and delivering key messages in a timely and efficient manner
The Unified Digital Customer Experience
To succeed companies should extend their visions of the customer journey beyond the front-end experience and take a deep dive through all major processes that touch the customer such as order-to-cash, availability-to-promise, plan-to-manufacture, overall supply-chain management as well as the underlying technology architecture.
Unified Customer Journey - much more than a digital experience
Today’s customers aren’t interested in just buying products or services. They buy experiences. The best companies build communities to create relationships with customers that extend long after their initial purchase.
Webinar: Customer Experience Analytics 2023
Course5 Intelligence has developed and deployed across its key clients a sophisticated AI solution that allows you to view all your Customer Experience drivers in a clean, interactive interface.
The Customer-Conscious C-Suite
This document discusses how a customer-conscious C-Suite can catalyze company growth. It profiles the perspectives of different C-Suite roles such as the VP of Customer Success, CMO, CIO, CTO, and CEO. Each role is described in terms of how prioritizing customers can impact key metrics like reducing churn, improving marketing and content strategies, leveraging data analytics, enhancing user experience, and setting the right cultural priorities. The overall message is that taking an alternative leadership approach focused on customers rather than just profits can lead to increased revenue, profitability, and competitive advantage.
The Customer-Conscious C-Suite
This document discusses how a customer-conscious C-Suite can catalyze company growth. It profiles the perspectives of different C-Suite roles such as the VP of Customer Success, CMO, CIO, CTO, and CEO. Each role is described in terms of how prioritizing customers can impact key metrics like churn rate, content marketing performance, user experience, and overall profitability. The document advocates that customer-conscious leadership should be woven into a company's culture and encourages readers to download a report on building a customer-focused C-Suite.
POS: The Future of Channel Loyalty by Abhinav Jain
At Almonds.ai, we are excited to present our latest whitepaper "POS: The Future of Channel Loyalty" authored by our visionary Co-Founder and CEO, Abhinav Jain. This comprehensive whitepaper reflects our deep commitment to revolutionizing the channel loyalty landscape through innovative technology solutions.
In this groundbreaking whitepaper, we delve into the pivotal role that Point of Sale (POS) systems will play in shaping the future of channel partner loyalty programs. We explore how the seamless integration of POS systems with loyalty initiatives can drive business growth, foster stronger channel partner relationships, and elevate customer experiences to new heights.
Through in-depth analysis and industry insights, the whitepaper unravels the transformative potential of this integration, from real-time reward delivery and personalized interactions to data-driven insights that empower businesses to tailor their strategies effectively. We also address the challenges and considerations businesses must navigate, such as privacy and security concerns, technological hurdles, and the need for strategic adoption of new technologies.
With a forward-looking approach, the whitepaper outlines future trends and predictions, offering a glimpse into the evolving landscape of loyalty programs and the vital role POS systems will play in shaping it. We also showcase successful case studies from diverse industries, highlighting best practices and lessons learned.
At Almonds.ai, we believe that this whitepaper will serve as a valuable resource for businesses seeking to gain a competitive edge by leveraging the power of POS systems to enhance their channel loyalty programs. It reflects our commitment to providing innovative solutions that drive sustainable growth and foster mutually beneficial relationships between brands and their channel partners.
We invite business leaders, industry experts, and channel partners to explore this whitepaper and embark on a transformative journey with us, where technology and loyalty converge to create unparalleled experiences and lasting success.
A Capability Model for Driving Customer Engagement in a Connected World
This presentation outlines a capability model for driving customer engagement in a connected world. It discusses transforming marketing processes, customer data, infrastructure and analytics to integrate marketing platforms, enable real-time updates and optimize offers across channels. Case studies show tech firms increasing revenue 15-30% and banks improving earnings. A panel discusses applying the model. The goal is improved spend efficiency, acquisition, data use and speed through trigger-based, cross-channel interactions.
Experian dv2020 - the new rules of customer engagement - emea research report
The document discusses how customer expectations are rising and how data and analytics can help organizations improve the customer experience. It finds that customer experience will be the ultimate differentiator by 2020. Organizations intend to use more internal data, negative data, and transactional data over the next five years to develop a holistic view of each customer. Big data is predicted to transform customer experience models, but organizations need better tools to capitalize on new data sources and reduce the "data to decision disconnect".
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Communication Service Providers (CSPs) can navigate the path to successful digital transformation through deep industry expertise, modular and customized solutions that meet real needs.
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4. Social Media & Chatbots
5. Customer Feedback
6. Influencer Marketing
Want to know more about these 6 best practices of eCommerce marketing automation? Read the detailed blog: https://webengage.com/blog/ecommerce-marketing-automation-to-improve-customer-retention/
What is CRM Anyways?
CRM (customer relationship management) systems are important for organizations to adapt to changing customer expectations and behaviors in today's digital, connected world. Customers are more informed than ever before, make purchase decisions across multiple touchpoints, and expect personalized experiences. To compete, companies need CRM systems to deliver consistent, omni-channel experiences at scale; meet customers anywhere on any device; gain insights from social media and customer data; and understand customer sentiment to improve satisfaction. Organizations that focus on customer experience outperform peers and see higher stock returns, showing the business value of CRM.
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Reynolds provides Automark Web Services to help automotive retailers increase sales, profits, and customer satisfaction through an integrated strategy using technology and retail process training. Their solutions include a customized, interactive website (Automark), showroom web stations, and sales/service retention training. Automark clients have seen leads increase by 50-500%, longer website visit times, and higher lead conversion and vehicle sales compared to industry averages. The services aim to provide qualified online leads and improve in-store sales through an online-to-offline system.
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Microsoft CRM xRM4Legal 2014 Spring Update
The explosion of the social conversation along with the proliferation of mobile technology has changed our lives, more than we ever could have imagined.
The explosion of mobile technologies and rapid adoption of social networks have completely impacted our human behavior -- our communication methods, engagement principles, our belief and trust systems, and even our decision making criteria and models.
Firms need to understand these new principles and adopt them -- genuinely and proactively -- if they want to effectively engage clients.
How has the client changed and why does your firm need to reflect this? Because your success will depend on it, and so will your identity.
Today’s buyer is smart and getting smarter by the minute. From virtually anywhere, they can find out about you, your services, your competitors, whether your clients are happy—and most importantly, with a mere 140 characters, they can impact your brand.
Today, firms must face the reality of super consumers. They are unbelievably informed, highly fickle, and extremely powerful with a nearly unpredictable purchase path.
They have unprecedented access to information, the ability to easily compare fees, costs or services in a matter of clicks, access to reviews—whether from a trusted confidant, highly rated industry source, or someone merely taking to their social network to make their experience known.
And they can easily do the same—joining the social conversation with their experience and recommendation to others – giving a “like”, “thumbs up”, happy face, or not, and with a click of the button can make an impression on your brand.
It is no surprise then that firms who wish to remain competitive in this new age are concentrating their efforts on creating amazing client experiences…
Extraordinary Financial Customer Experiences
Poor personalization, password reset issues, and data breaches can cause consumers to abandon brands or limit interactions. Most consumers want alternatives to passwords for authentication and improved customer experiences could yield significant revenue gains simply from increased customer satisfaction and retention. Creating secure yet seamless online customer experiences is key to moving businesses forward and increasing profitability.
CRMNEXT Insurance Platform
CRMNEXT enables a digital platform empowered with AI driven digital journeys and processes that makes managing risk and serving customers immensely rewarding. Insurers can easily manage leads, resolve claims quickly, provide excellent customer serviceand personalize communication with clients in a single platform.
Reduce Churn, Increase Revenue, and Scale Up with CPQ
The document discusses how Salesforce CPQ can help reduce churn rates, increase revenue, and allow companies to scale up. It outlines 5 key ways CPQ provides benefits: 1) It enhances sales performance by freeing up time spent on administrative tasks. 2) It reduces churn rates by maximizing face time with customers. 3) It fuels more profits by automating pricing and helping reps reach targets. 4) It avoids outdated pricing information. 5) It regains control over pricing and discounts by standardizing the sales process. Implementing CPQ can drive productivity and sales performance for organizations.
The Next Generation of Contact Centers
Get your free whitepaper at https://ap.pn/2M6sDs4
New customer expectations across all facets of engagement are challenging how traditional contact centers operate. Pressure is building to optimize customer experience, improve agent productivity, and deliver on strategic business initiatives.
But, the market conditions are changing and organizations have to be prepared to embrace:
-- The growing complexity and number of communication channels
-- New and evolving regulatory compliance requirements
-- Disruptive technologies, including Artificial Intelligence (AI) and Robotic Process Automation (RPA)
Forward thinking leaders are leveraging technology to transform their operations into Intelligent Contact Centers™, redefining the customer experience—and business value they bring to the organization.
Download the whitepaper for insight into how organizations are building next generation contact center applications. https://ap.pn/2M6sDs4
Contact Center of the Future: Smart, Selective Human Touch in the Digital Age
The document discusses the contact center of the future and how it will shift from a cost center to a strategic asset. There will be three key themes driving this shift: smart automation to handle routine inquiries, selective human touch for complex issues that require empathy, and smart integration across channels. Contact centers will need to provide excellent customer service across channels while reducing costs through automation. Agents will require new skills like sales, problem solving, and understanding customer needs. The optimal balance of automation and human agents will depend on the type of interaction and customer segments.
Crm and analytics modules
CRM and Omni Channel plays the critical role of identifying and delivering key messages in a timely and efficient manner
The Unified Digital Customer Experience
To succeed companies should extend their visions of the customer journey beyond the front-end experience and take a deep dive through all major processes that touch the customer such as order-to-cash, availability-to-promise, plan-to-manufacture, overall supply-chain management as well as the underlying technology architecture.
Unified Customer Journey - much more than a digital experience
Today’s customers aren’t interested in just buying products or services. They buy experiences. The best companies build communities to create relationships with customers that extend long after their initial purchase.
Webinar: Customer Experience Analytics 2023
Course5 Intelligence has developed and deployed across its key clients a sophisticated AI solution that allows you to view all your Customer Experience drivers in a clean, interactive interface.
The Customer-Conscious C-Suite
This document discusses how a customer-conscious C-Suite can catalyze company growth. It profiles the perspectives of different C-Suite roles such as the VP of Customer Success, CMO, CIO, CTO, and CEO. Each role is described in terms of how prioritizing customers can impact key metrics like reducing churn, improving marketing and content strategies, leveraging data analytics, enhancing user experience, and setting the right cultural priorities. The overall message is that taking an alternative leadership approach focused on customers rather than just profits can lead to increased revenue, profitability, and competitive advantage.
The Customer-Conscious C-Suite
This document discusses how a customer-conscious C-Suite can catalyze company growth. It profiles the perspectives of different C-Suite roles such as the VP of Customer Success, CMO, CIO, CTO, and CEO. Each role is described in terms of how prioritizing customers can impact key metrics like churn rate, content marketing performance, user experience, and overall profitability. The document advocates that customer-conscious leadership should be woven into a company's culture and encourages readers to download a report on building a customer-focused C-Suite.
POS: The Future of Channel Loyalty by Abhinav Jain
At Almonds.ai, we are excited to present our latest whitepaper "POS: The Future of Channel Loyalty" authored by our visionary Co-Founder and CEO, Abhinav Jain. This comprehensive whitepaper reflects our deep commitment to revolutionizing the channel loyalty landscape through innovative technology solutions.
In this groundbreaking whitepaper, we delve into the pivotal role that Point of Sale (POS) systems will play in shaping the future of channel partner loyalty programs. We explore how the seamless integration of POS systems with loyalty initiatives can drive business growth, foster stronger channel partner relationships, and elevate customer experiences to new heights.
Through in-depth analysis and industry insights, the whitepaper unravels the transformative potential of this integration, from real-time reward delivery and personalized interactions to data-driven insights that empower businesses to tailor their strategies effectively. We also address the challenges and considerations businesses must navigate, such as privacy and security concerns, technological hurdles, and the need for strategic adoption of new technologies.
With a forward-looking approach, the whitepaper outlines future trends and predictions, offering a glimpse into the evolving landscape of loyalty programs and the vital role POS systems will play in shaping it. We also showcase successful case studies from diverse industries, highlighting best practices and lessons learned.
At Almonds.ai, we believe that this whitepaper will serve as a valuable resource for businesses seeking to gain a competitive edge by leveraging the power of POS systems to enhance their channel loyalty programs. It reflects our commitment to providing innovative solutions that drive sustainable growth and foster mutually beneficial relationships between brands and their channel partners.
We invite business leaders, industry experts, and channel partners to explore this whitepaper and embark on a transformative journey with us, where technology and loyalty converge to create unparalleled experiences and lasting success.
A Capability Model for Driving Customer Engagement in a Connected World
This presentation outlines a capability model for driving customer engagement in a connected world. It discusses transforming marketing processes, customer data, infrastructure and analytics to integrate marketing platforms, enable real-time updates and optimize offers across channels. Case studies show tech firms increasing revenue 15-30% and banks improving earnings. A panel discusses applying the model. The goal is improved spend efficiency, acquisition, data use and speed through trigger-based, cross-channel interactions.
Experian dv2020 - the new rules of customer engagement - emea research report
The document discusses how customer expectations are rising and how data and analytics can help organizations improve the customer experience. It finds that customer experience will be the ultimate differentiator by 2020. Organizations intend to use more internal data, negative data, and transactional data over the next five years to develop a holistic view of each customer. Big data is predicted to transform customer experience models, but organizations need better tools to capitalize on new data sources and reduce the "data to decision disconnect".
Achievable Digital Transformation for Communication Service Providers
Communication Service Providers (CSPs) can navigate the path to successful digital transformation through deep industry expertise, modular and customized solutions that meet real needs.
How E-Commerce Companies Can Use Marketing Automation To Improve Customer Ret...
The eCommerce marketing world is heading towards creating engaging and personalized communication for their customers. The marketing industry expert, Shane Barker, sees marketing automation as a primary way to do so. He emphasizes on:
1. Customer Segmentation
2. Site Personalisation
3. Customer Satisfaction
4. Social Media & Chatbots
5. Customer Feedback
6. Influencer Marketing
Want to know more about these 6 best practices of eCommerce marketing automation? Read the detailed blog: https://webengage.com/blog/ecommerce-marketing-automation-to-improve-customer-retention/
What is CRM Anyways?
CRM (customer relationship management) systems are important for organizations to adapt to changing customer expectations and behaviors in today's digital, connected world. Customers are more informed than ever before, make purchase decisions across multiple touchpoints, and expect personalized experiences. To compete, companies need CRM systems to deliver consistent, omni-channel experiences at scale; meet customers anywhere on any device; gain insights from social media and customer data; and understand customer sentiment to improve satisfaction. Organizations that focus on customer experience outperform peers and see higher stock returns, showing the business value of CRM.
Plumb5 for BFSI
Plumb5 is a segment-of-one marketing platform that can help banks improve customer satisfaction and retention. It combines marketing, sales, and support functions onto a single platform to maintain a unified customer profile and deliver insights in real-time across all touchpoints. This allows banks to provide personalized experiences through recommendation engines, lifecycle automation, and multi-channel collaboration tools. Adopting such a platform is important for banks to balance traditional values with modern customer expectations, gain insights from customer data, and avoid costs associated with stagnation or customer attrition in the increasingly digital banking environment.
Automark approach presentation
Reynolds provides Automark Web Services to help automotive retailers increase sales, profits, and customer satisfaction through an integrated strategy using technology and retail process training. Their solutions include a customized, interactive website (Automark), showroom web stations, and sales/service retention training. Automark clients have seen leads increase by 50-500%, longer website visit times, and higher lead conversion and vehicle sales compared to industry averages. The services aim to provide qualified online leads and improve in-store sales through an online-to-offline system.
Similar a IS20G15 - Leveraging Customer Intelligence_ Revolutionizing Automotive Customer Experience with Data - Ben Chodor (20)
Reduce Churn, Increase Revenue, and Scale Up with CPQ
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Contact Center of the Future: Smart, Selective Human Touch in the Digital Age
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Unified Customer Journey - much more than a digital experience
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POS: The Future of Channel Loyalty by Abhinav Jain
POS: The Future of Channel Loyalty by Abhinav Jain
A Capability Model for Driving Customer Engagement in a Connected World
A Capability Model for Driving Customer Engagement in a Connected World
Experian dv2020 - the new rules of customer engagement - emea research report
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Achievable Digital Transformation for Communication Service Providers
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How E-Commerce Companies Can Use Marketing Automation To Improve Customer Ret...
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IS20G15 - (Almost) Everything I Learned About Leadership, I Learned From My D...
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Sean V. Bradley: The NEW Road To The Sale
Sean V. Bradley's webinar presentation featuring Cody Carter, the #1 Car Salesman in the Country, on the new road to the sale.
Sean V. Bradley: Turn Your CRM Into an ATM
This document provides an overview of a webinar on turning a CRM into an ATM. The presenter has 25 years of experience in CRM and works with several top CRM companies. The webinar provides dealers in the Chicago region with unprecedented CRM information from these companies. It discusses establishing a positive CRM culture and properly utilizing processes and workflows to identify service opportunities, sell more cars, and save dealers money. The presentation also covers best practices for CRM training and communication methods to engage customers.
NADA 2024: Selling Cars on TikTok
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
NADA 2024: Proven Tactics and Tips from a Top Sales Performer
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms for those who already suffer from conditions like depression and anxiety.
Sean V. Bradley - Digital Dealer 2023
Dealers spend OVER $1 billion per month ($65,000 per month x 16,500+ franchise dealerships) on marketing, advertising, and lead generation. But often, there isn't a solid strategy in place to actually engage and convert these opportunities.
Sean V. Bradley has spent the last 23 years pioneering automotive internet sales and business development. He has helped 3,700+ dealerships generate over $1.5 billion in additional revenue, utilizing his unique lead follow-up and engagement strategy.
In this 50-minute session, Sean will:
1. Answer the questions:
What is the best infrastructure to handle Internet, phone, and BDC leads to yield the HIGHEST closing ratio and gross?
Is it showroom sales consultants or BDC reps?
How many reps do you need to handle X number of leads?
2. Cover lead handling/follow-up strategies for each of the main lead classifications:
- New Car
- Used Car
- Special Finance
3. Give you the most effective CRM Strategy that will immediately increase your engagements and conversions - Show you powerful new ways to follow up with your leads and opportunities that will double, triple, and even quadruple your engagements
- Social Media DMs
- Facebook
- Instagram
- Whats App
- LinkedIn
- TikTok
- Venmo
- Cash App
- Video Email and Video Text Messaging
4. Sean will also break down how Bob Ruth Ford's Internet Department went from 75 units per month to 320 units per month in a location with only 2,500 residents!
Digital Dealer Tampa May 2023 (Crissy & Tianna)
In this session, Crissy Burton of Hubler Automotive Group, one of the highest-performing sales professionals, will share her proven tips and formula for success! She will discuss how you/your sales team can build a pipeline and increase business from new and repeat customers.
In this fireside-style chat with Tianna Mick, Crissy will discuss how she consistently breaks sales records at the dealership. Walk away with a proven formula to attract customers to the dealership and close more sales. This formula has helped Crissy to sell 74 units on the showroom sales floor with no assistants and all special finance customers by cultivating relationships.
You will learn:
1. How sales personnel can achieve work/life balance while having a successful career in automotive
2. How to build a personal brand that drives more traffic into the dealership and increases sales
3. How to use Instagram and Facebook Marketplace listings to attract potential customers
4. Special finance secrets and strategies to implement at your dealership
Call 856-546-2440 or Text 610-607-3231 to set up a time to meet with the Dealer Synergy Team at the Dealer Synergy Book at Digital Dealer Tampa May 1st - 3rd, 2023!
MasterClass - How to Properly Qualify & Utilize a Needs Assessment Worksheet
Dealers, Managers, and Car Sales Professionals:
How frustrating is it to know that you’re burning through ups?
I mean, you have the people at your dealership, or at least in your CRM.
However, for some reason, too many of these deals aren’t closing.
NADA says that the number one reason people don’t buy cars is because they have landed on the wrong car. They've landed on the wrong car because we haven’t properly qualified the Prospect.
How would you like an established automotive expert, Sean V. Bradley CSP, to show your entire sales team:
How to properly qualify prospects so they’re not wasting time at the dealership
How to get more money down so that your deals are more profitable than ever
The biggest mistake car people make which lands prospects on the wrong car and how to avoid it.
If this is something you’d like your team to master, then register them for this online training hosted by Dealer Synergy called:
‘How to Properly Qualify and Utilize a Customer Needs Assessment Worksheet’
Our dealer clients who are currently using this system rave about how productive it has made their sales team, so if this is something that sounds like it would help your dealership, then click here to register your team now!
P.S. To be transparent, many of our Dealer Synergy clients admitted to feeling desperate, frustrated and discouraged before implementing this system; so please don’t let your team miss this master class!
NADA 2022 - The Business Benefits of Hiring People with Disabilities and/or M...
People are a dealership's greatest competitive edge, yet the employee attrition rate is above 70% in the auto industry. There is an untapped community of highly talented, motivated, skilled and loyal professionals waiting and ready. Yet, dealerships often neglect to hire qualified disabled people, despite the disabled demographic being the largest and fastest-growing minority in the world. Gain new and innovative strategies to solve HR challenges at your dealership.
Presented by Tianna Mick and LA Williams at NADA Show 2022 in Las Vegas, NV.
March 10, 2022 @ 2:30pm
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Charging Fueling & Infrastructure (CFI) Program by Kevin Miller
Kevin Miller, Senior Advisor, Business Models of the Joint Office of Energy and Transportation gave this presentation at the Forth and Electrification Coalition CFI Grant Program - Overview and Technical Assistance webinar on June 12, 2024.
原版定做(mmu学位证书)英国曼彻斯特城市大学毕业证本科文凭原版一模一样
原版定制【微信:bwp0011】《(mmu学位证书)英国曼彻斯特城市大学毕业证本科文凭》【微信:bwp0011】成绩单 、雅思、外壳、留信学历认证永久存档查询，采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
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留信网认证的作用:
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8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
【关于价格问题（保证一手价格）】
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
一比一原版(Columbia文凭证书)哥伦比亚大学毕业证如何办理
一模一样【微信：176555708】【(Columbia文凭证书)哥伦比亚大学毕业证成绩单Offer】【微信：176555708】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：176555708】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：176555708】即可
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留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
一比一原版(UMich毕业证)密歇根大学|安娜堡分校毕业证如何办理
UMich毕业证成绩单【微信95270640】（密歇根大学|安娜堡分校毕业证成绩单本科学历）Q微信95270640(补办UMich学位文凭证书)密歇根大学|安娜堡分校留信网学历认证怎么办理密歇根大学|安娜堡分校毕业证成绩单精仿本科学位证书硕士文凭证书认证Seneca College diplomaoffer,Transcript办理硕士学位证书造假密歇根大学|安娜堡分校假文凭学位证书制作UMich本科毕业证书硕士学位证书精仿密歇根大学|安娜堡分校学历认证成绩单修改制作，办理真实认证、留信认证、使馆公证、购买成绩单，购买假文凭，购买假学位证，制造假国外大学文凭、毕业公证、毕业证明书、录取通知书、Offer、在读证明、雅思托福成绩单、假文凭、假毕业证、请假条、国际驾照、网上存档可查！
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3毕业证成绩单电子版做好以后发送给您确认；
4毕业证成绩单电子版您确认信息无误之后安排制作成品；
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6快递给客户（国内顺丰国外DHLUPS等快读邮寄）。
7完成交易删除客户资料
高精端提供以下服务：
一：密歇根大学|安娜堡分校密歇根大学|安娜堡分校毕业证假文凭全套材料从防伪到印刷水印底纹到钢印烫金
二：真实使馆认证（留学人员回国证明）使馆存档
三：真实教育部认证教育部存档教育部留服网站可查
四：留信认证留学生信息网站可查
五：与学校颁发的相关证件1:1纸质尺寸制定（定期向各大院校毕业生购买最新版本毕,业证成绩单保证您拿到的是鲁昂大学内部最新版本毕业证成绩单微信95270640）
A.为什么留学生需要操作留信认证?
留信认证全称全国留学生信息服务网认证,隶属于北京中科院。①留信认证门槛条件更低,费用更美丽,并且包过,完单周期短,效率高②留信认证虽然不能去国企,但是一般的公司都没有问题,因为国内很多公司连基本的留学生学历认证都不了解。这对于留学生来说,这就比自己光拿一个证书更有说服力,因为留学学历可以在留信网站上进行查询!
B.为什么我们提供的毕业证成绩单具有使用价值？
查询留服认证是国内鉴别留学生海外学历的唯一途径但认证只是个体行为不是所有留学生都操作所以没有办理认证的留学生的学历在国内也是查询不到的他们也仅仅只有一张文凭。所以这时候我们提供的和学校颁发的一模一样的毕业证成绩单就有了使用价值。他们熟识起来还成了无话不谈的好朋友可惜快乐的时光总是太短太匆忙有一次当他们在楼下捉迷藏时一根长竹竿居然穿越安全网从高空砸下不偏不倚重重地砸在小伙伴阿新稚嫩的肩上父亲再也不让山娃上工地玩了有一天因为过于思念小伙伴山娃还偷偷地跑到工地上去找去唤无奈小伙伴们全不知去向当山娃折好只纸鹤让父亲转交阿新时父亲哽咽了摆摆手说阿新早回老家疗伤去了当山娃追问缘何不留在城里疗伤时父亲沉默了好久才幽幽地说城里开支大没不
EV Charging at Multifamily Properties by Kevin Donnelly
Kevin Donnelly gave this presentation at the Forth Addressing The Challenges of Charging at Multi-Family Housing webinar on June 11, 2024.
Charging and Fueling Infrastructure Grant: Round 2 by Brandt Hertenstein
Brandt Hertenstein, Program Manager of the Electrification Coalition gave this presentation at the Forth and Electrification Coalition CFI Grant Program - Overview and Technical Assistance webinar on June 12, 2024.
按照学校原版(UniSA文凭证书)南澳大学毕业证快速办理
咨询办理【(UniSA毕业证书)南澳大学毕业证】【176555708微信号】未毕业成绩单、外壳、offer、留信学历认证（永久存档真实可查）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【我们承诺采用的是学校原版纸张（纸质、底色、纹路），我们拥有全套进口原装设备，特殊工艺都是采用不同机器制作，仿真度基本可以达到100%，所有工艺效果都可提前给客户展示，不满意可以根据客户要求进行调整，直到满意为止！】
【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信176555708】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信176555708】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
留信网服务项目：
1、留学生专业人才库服务（留信分析）
2、国（境）学习人员提供就业推荐信服务
3、留学人员区块链存储服务
→ 【关于价格问题（保证一手价格）】
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：客户在留信官方认证查询网站查询到认证通过结果后付款，不成功不收费！
原版制作(Exeter毕业证书)埃克塞特大学毕业证完成信一模一样
学校原件一模一样【微信：741003700 】《(Exeter毕业证书)埃克塞特大学毕业证》【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原。
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
【主营项目】
一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！
二.真实使馆公证(即留学回国人员证明,不成功不收费)
三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）
四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度)
如果您处于以下几种情况：
◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】
◇面对父母的压力，希望尽快拿到；
◇不清楚认证流程以及材料该如何准备；
◇回国时间很长，忘记办理；
◇回国马上就要找工作，办给用人单位看；
◇企事业单位必须要求办理的
◇需要报考公务员、购买免税车、落转户口
◇申请留学生创业基金
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
Catalytic Converter theft prevention - NYC.pptx
Understanding Catalytic Converter Theft:
What is a Catalytic Converter?: Learn about the function of catalytic converters in vehicles and why they are targeted by thieves.
Why are They Stolen?: Discover the valuable metals inside catalytic converters (such as platinum, palladium, and rhodium) that make them attractive to criminals.
Steps to Prevent Catalytic Converter Theft:
Parking Strategies: Tips on where and how to park your vehicle to reduce the risk of theft, such as parking in well-lit areas or secure garages.
Protective Devices: Overview of various anti-theft devices available, including catalytic converter locks, shields, and alarms.
Etching and Marking: The benefits of etching your vehicle’s VIN on the catalytic converter or using a catalytic converter marking kit to make it traceable and less appealing to thieves.
Surveillance and Monitoring: Recommendations for using security cameras and motion-sensor lights to deter thieves.
Statistics and Insights:
Theft Rates by Borough: Analysis of data to determine which borough in NYC experiences the highest rate of catalytic converter thefts.
Recent Trends: Current trends and patterns in catalytic converter thefts to help you stay aware of emerging hotspots and tactics used by thieves.
Benefits of This Presentation:
Awareness: Increase your awareness about catalytic converter theft and its impact on vehicle owners.
Practical Tips: Gain actionable insights and tips to effectively prevent catalytic converter theft.
Local Insights: Understand the specific risks in different NYC boroughs, helping you take targeted preventive measures.
This presentation aims to equip you with the knowledge and tools needed to protect your vehicle from catalytic converter theft, ensuring you are prepared and proactive in safeguarding your property.
EV Charging at MFH Properties by Whitaker Jamieson
Whitaker Jamieson, Senior Specialist at Forth, gave this presentation at the Forth Addressing The Challenges of Charging at Multi-Family Housing webinar on June 11, 2024.
Expanding Access to Affordable At-Home EV Charging by Vanessa Warheit
Vanessa Warheit, Co-Founder of EV Charging for All, gave this presentation at the Forth Addressing The Challenges of Charging at Multi-Family Housing webinar on June 11, 2024.
Charging Fueling & Infrastructure (CFI) Program Resources by Cat Plein
Cat Plein, Development & Communications Director of Forth, gave this presentation at the Forth and Electrification Coalition CFI Grant Program - Overview and Technical Assistance webinar on June 12, 2024.
Here's Why Every Semi-Truck Should Have ELDs
Implementing ELDs or Electronic Logging Devices is slowly but surely becoming the norm in fleet management. Why? Well, integrating ELDs and associated connected vehicle solutions like fleet tracking devices lets businesses and their in-house fleet managers reap several benefits. Check out the post below to learn more.
快速办理(napier毕业证书)英国龙比亚大学毕业证在读证明一模一样
学校原件一模一样【微信：741003700 】《(napier毕业证书)英国龙比亚大学毕业证》【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原。
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
【主营项目】
一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！
二.真实使馆公证(即留学回国人员证明,不成功不收费)
三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）
四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度)
如果您处于以下几种情况：
◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】
◇面对父母的压力，希望尽快拿到；
◇不清楚认证流程以及材料该如何准备；
◇回国时间很长，忘记办理；
◇回国马上就要找工作，办给用人单位看；
◇企事业单位必须要求办理的
◇需要报考公务员、购买免税车、落转户口
◇申请留学生创业基金
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
一比一原版(WashU文凭证书)圣路易斯华盛顿大学毕业证如何办理
一模一样【微信：176555708】【(WashU文凭证书)圣路易斯华盛顿大学毕业证成绩单Offer】【微信：176555708】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：176555708】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：176555708】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
原版制作(澳洲WSU毕业证书)西悉尼大学毕业证文凭证书一模一样
学校原件一模一样【微信：741003700 】《(澳洲WSU毕业证书)西悉尼大学毕业证文凭证书》【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原。
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
【主营项目】
一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！
二.真实使馆公证(即留学回国人员证明,不成功不收费)
三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）
四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度)
如果您处于以下几种情况：
◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】
◇面对父母的压力，希望尽快拿到；
◇不清楚认证流程以及材料该如何准备；
◇回国时间很长，忘记办理；
◇回国马上就要找工作，办给用人单位看；
◇企事业单位必须要求办理的
◇需要报考公务员、购买免税车、落转户口
◇申请留学生创业基金
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
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IS20G15 - Leveraging Customer Intelligence_ Revolutionizing Automotive Customer Experience with Data - Ben Chodor
- 1. Leveraging Customer Intelligence: Revolutionizing Automotive Customer Experience with Data Presented By Ben Chodor
- 2. 2 4 In today's competitive automotive market, data-driven insights guide us to meet exact needs, enhance satisfaction, and foster loyalty. Strategic application of data is revolutionizing customer experience, helping us secure more appointments and close more deals, while nurturing lasting connections.
- 3. 3 In Automotive, Customer Experience is Every Interaction
- 4. 4 Why Does It Matter? Grow and Profit over CX Automotive brands that personalize CX can outperform the competition by as much as 40%. 46% 92% of customers would switch to a different OEM if it delivered better customer experiences. of US car dealers see CX as extremely important to their future growth. of people are willing to spend more money on a brand that provides a stellar experience. Source: https://www.accenture.com/content/dam/accenture/final/a-com-migration/r3-3/pdf/pdf-169/accenture-customer-experience-reboot.pdf#zoom=40 https://www.pymnts.com/cryptocurrency/2024/goldman-sachs-reports-growing-institutional-interest-in-cryptocurrency/ 75%
- 5. 5 Information alone isn’t enough, it’s also about the connection. Developing a smooth and engaging customer journey, both during and after the purchase, demands in-depth data analysis to shape strategies and guide the customer lifecycle. How to Win When consumers expect more interactive, personalized experiences? Source: https://www.acxiom.com/2023-automotive-customer-experience-study/ What Matters to Customers Beyond Vehicle Specs: • Dealer/repair shop accessibility • Staff expertise • Connected vehicle and advanced systems • Data privacy and protection Crafting the Connection
- 6. 6 Sourcing Your Data To capture customer insights and optimize strategies Call Tracking Sales Training User Journey Evaluation Insights from the 84.5M calls we tracked in 2023 • Tuesdays at 2PM is the most common time for status check calls. • Call duration is not correlated to appointment set rate. • 28% of customers hang up after being on hold for longer than 1 minute. Resource Allocation Keyword Trend Analysis Hold Time Reduction
- 7. 7 The Power of Data
- 8. 8 67% Inbound calls never connected 6% Actionable Insights enhance every touchpoint Enhance Call Connectivity Optimize Sales Training Monitor Agent Performance 13% Acquisition Conversion Retention Customers hang up after on hold for 1 minute Fixed ops calls ended without an appointment set
- 9. 9 68% of customers are more likely to repurchase from auto dealers they’ve previously used. Roughly 50%of customers will switch to a competitor after just one bad customer service experience. Data-Enhanced CX Strategy To retain customers and attract new ones 70% of consumers reported they would increase their annual spend on aftersales if the experience improved. Strengthening Retention Expanding Acquisition
- 10. 10 Implementing & Scaling Your Action
- 11. 11 Streamlining with End-to-End Solutions An integrated platform provides: Simplified Data Management Unify data sources, enabling optimal use of insights without the need to alternate between systems. Enhance Team Collaboration Happier Customers Break down silos by sharing insights across departments, automating tasks. Ensure a seamless, personalized customer experience that cultivates loyalty and trust at every customer touchpoint .
- 12. 12 Enhancing Operations With AI Data Capture, Monitoring, Automation, and Training Knowledge-Enhanced Training Fuel sales and behavior training, enabling your team with data-driven knowledge for improved customer interactions. Efficiency Through Automation Automate key processes to focus your team's efforts on strategic initiatives and customer service. Accelerate Analysis AI analyzes extensive data to identify patterns and predictions with exceptional accuracy.
- 13. 13 The Future of Customer Experience Leveraging data to enrich every customer touchpoint and deliver outcomes. Technology can elevate your capabilities and intelligence into customers – present and future. FPO
- 15. 15 Ben Chodor CEO, CallRevu CALLREVU.COM ENJOY THIS SESSION? Post about it on Social Media using the hashtag #IS20G! Share some love for your favorite speaker!