Amway is an American company that uses multi-level marketing to sell health, beauty, and home care products. When it entered the Indian market in 1994, it identified small and medium Indian companies to source products from. However, Amway struggled in India due to negative perceptions of direct selling, poorly trained salespeople, and a communication gap where distributors were unsure of product prices and values. To address these issues and make products more affordable, Amway introduced smaller and cheaper product packages in 1999.