With over a decade of experience as a Virtual Assistant, I have developed a versatile skill set encompassing Administration, Lead Generation, Copywriting, and Social Media Management. Recently, I undertook a comprehensive copywriting course to further refine my skills and ensure I stay at the forefront of industry trends. This training equips me to craft compelling content tailored to various platforms, driving engagement and results. In my previous role as Marketing Production Manager for an Australian Innovation Coach, I successfully managed tasks such as video editing, podcast management, cold outreach, and social media content creation. However, I am eager to continue learning and growing, regardless of the company's focus. Please visit my portfolio: https://www.clippings.me/vivianlarion

1. Vivian R. Larion
375A Sampaguita St.
San Martin de Porres III, Bacoor Cavite
Tel. no. (046) 418-0005
Mobile no. (0921) 254-9066
vivian_larion@yahoo.com.ph
Objective: To be a part of this reputable institution and to work towards the company
objectives.
SUMMARY OF SKILLS AND CAREER HIGHLIGHTS:
Executive Assistant/Virtual Assistant: With 10 years experience as a VA, highly responsive
to a diverse range of client needs, specializing in supporting small business owners and solo
entrepreneurs
Customer Service: 10 years experience. Skilled and enthusiastic Customer Service Assistant
with immense knowledge of providing advice on products and services.
Social Media Management: 10 years experience. Creative, skilled social media expert with
five years of experience managing professional social media accounts.
Highlights:
- Self Directed - Strong Interpersonal Skills
- Excellent Communication Skills - Computer Savvy
- Results Oriented - Administrative Support Specialist
- Accurate and Detailed

2. Employment History:
Aug 2023 - Dec 2023
Marketing Production Manager – Ideas with Legs
 Conducted targeted messaging outreach using LinkedIn Sales Navigator to engage with
potential clients and foster professional connections.
 Proficiently edited videos and managed the upload and scheduling processes for
podcast episodes, ensuring high-quality content delivery.
 Assisted in organizing and facilitating client's LinkedIn webinars, providing valuable
support to attendees and contributing to the overall success of the events.
 Effectively managed and scheduled content across various social media platforms to
enhance online presence and engagement for the client.
 Oversaw the upload and scheduling of videos on the client's YouTube account,
maintaining a consistent and engaging content strategy to reach the target audience
effectively.
 Curate compelling captions using ChatGPT across various content platforms, ensuring
the creation of engaging and impactful messaging that resonates with the target
audience
Nov 2021 – July 10, 2023
Virtual Assistant/Sales Support – The Sales Strategist
 cold email outreach via email on Seek Australia, via email lists generated, on Linkedin
and other forums to be identified
 create and post social media posts and video posts daily across all channels on
Linkedin, Facebook, Instagram, and TikTok
 Upload You tube content in the client’s You Tube and Tiktok account
Nov 2020 to Sept 1, 2021
Personal Assistant to CEO Becky Choi - Tummy Warrior Postnatal Fitness
 Responsible for communicating with prospects on Instagram messages, to qualify them
to book sales and learn more about the fitness online program
 Welcome new followers in Instagram and entertain questions regarding their
postpartum condition
 Oversee daily calls scheduled, confirming phone calls with the prospect, team
communication
 Upload the client’s podcast to her You Tube account
 Upload articles and contents on the business Pinterest account using Tailwinds
 Responsible for administration tasks

3. Sept 11, 2019 to Sept 1, 2020
Virtual Assistant/Customer Service Agent – Spot Holdings (NSW) PTY LTD - multiple
businesses of pet resorts across Australia.
 Answer customer questions on social media, emails and our online booking platform
promptly
 Answer customer concern regarding reservation, booking, services offered and product
questions
 Triage customer communications to, e.g. answer customer questions about the product
mix and redirect questions regarding current guests to our on-site managers.
 Understand the products and price points of each brand in our portfolio
 Act as a representative of each distinct brand depending on the customer's location and
booking channel.
 Communicate with the team about emerging issues or problems
 Present on the company's messaging platform for effective communication with the on-
site managers
 Recommend potential products or services to management by collecting customer
information and analysing customer needs
May 2017 to June 3, 2019
Social Media and Virtual Assistant – Dark Iron Fitness
 Send direct messages to customers about promotions via Instagram
 Sends emails to prospective influencers of the brand
 Research, Manage, Schedule and Create content for all Social Media channels
 Answer incoming emails regarding orders, deliveries, inquiries and others.
 Add reviews from Amazon to Shopify to reflect on our website
 Assist in several tasks via Shopify
Feb 23, 2016 – March 30, 2017
Social Media Executive VA – Utelier Limited
 Researching & Drafting content for all Social Media channels
 Creating visual content for Instagram
 Generate reports on set goals and performance
 Encourage social interaction in Instagram

4. Oct 26, 2015 – Dec 15, 2015
Virtual Assistant/Social Media Coordinator – Wooden Wonderland
 Assist in editing and resizing pictures for posting in the Wooden Wonderland websites
plus their social media sites
 Schedule posts in the Wooden Wonderland Facebook page
 Creating images for posting in their FB and Pinterest pages
 Pin products in their Pinterest page
 Assist in uploading pictures and researching images in their website
July 2013 to June 15, 2015
Customer & Events Support Coordinator – Global1 Events
 Registration of clients to attend in the companies Events (both via SMS and tearsheets)
 Doing admin works assigned by the company
 Assisting in customer’s queries about the events managed by the organization
 Also responsible for email correspondence to clients
December 2012 to July 2013
Virtual Assistant- Qwerky Innovations and Shake it Up Australia
 Posting and scheduling pictures to be posted on the clients FB page
 Acts as an assistant to the client on what to post, looking for possible themes on their
FB page
Mar 2008 – Feb 2011
Activation Officer- Citigroup Business Process Solutions
 Provide sales after activation of their credit card
 Assist in the customer if there are problems in the activation of their credit cards
 One of the top sales champion for Credit Card Insurances
May 2007 – Feb 2008
Sales Associate - HSBC Data Processing Philippines Inc
 Answers queries and provides information to specific clients with HSBC credit cards and
their affiliates in North America.
 Sells credit card enhancement services and insurances to clients as an added protection and
security to their account.
 Assist card members in processing their balance transfer, credit limit increase, reprice or
lowering of interest rates in their account.
Nature of the business is a call center environment.

5. Mar 2006 – Jan 2007
Customer Service Representative- Sutherland Global Services
 Assist PayPal member customers in the UK about their PayPal account.
 Handles queries and gives solutions if they encounter any problems like payments and
transactions on their PayPal account.
 Provides simple technical assistance to clients who are having difficulties in the PayPal
website
Jul 2003 – Feb 2006
Directory Assistance Representative - INFONxx Philippines
 Provides excellent customer service to British customers by providing accurate telephone
numbers in the UK
 Also provides enhancement services like train times, cinema times and listings and
directions assistance to clients based in the UK
Education:
 Masters in Communications Management (18 units earned)
Polytechnic University of the Philippines
 A.B. Mass Communications graduate
Wesleyan University Philippines – Manila 2001
Skills:
- Administrative - Sales Invoice
- Customer Service - Transcription
- Email Correspondence - Basic Graphic Design
- Data entry - Research
- Inventory Management - Event Planning
Tools Used:
- Wordpress - Salesforce
- Basic Xero - Google Docs
- Trello - Dropbox
- Infusionsoft - Hootsuite
- Mailchimp

6. Skype ID: viv0821
References:
Alan Hayden - alanhayden01@gmail.com
David Conrad – david@spotholdings.com.au
Katy Rowden - rowdenkaty@gmail.com
Martin Eade - martin@thesalesstrategist.com.au
Internet Speed link: https://www.speedtest.net/result/10086950478
Image: https://www.speedtest.net/result/10086950478.png