This document discusses navigating the "new normal" with self-healing infrastructure automation. It outlines several challenges facing government agencies in the new normal, including the need for efficiency and cost containment, ensuring business continuity and supporting remote work, prioritizing security and compliance, and achieving faster time to value. The document recommends investing in automation now to address these challenges by automating workflows, consolidating tooling, ensuring service continuity, automating compliance policies, and gaining quick wins. It provides examples of how organizations have benefited from Puppet automation solutions.

1. Navigating
the New Normal
with Self-Healing
Infrastructure
Automation
July 2020

2. 2
The
‘New Normal’
The New Normal

3. Agenda
3 The New Normal
● Introducing the “new normal”
● Challenges facing federal agencies
● Solutions built for scale
● Addressing your questions

4. Housekeeping
4 The New Normal
• Submit your questions or comments into the chat on
the left hand side of your screen, and we’ll answer as
many as we have time for at the end of the webinar.
• If you experience any technical issues, let us know
using that same chat, and we can help.
• We will also be sending out the recording and slides
of the presentation in the next few days through email.

5. Your Hosts
Nigel Kersten
Field CTO,
Puppet
Abby Kearns
CTO,
Puppet

6. Investing in Our Future
6
Welcome to the ‘New Normal’
Efficiency &
Cost Containment
via automation.
Business Continuity
& Remote Work
takes on a new
meaning.
Compliance &
Security takes a front
seat.
Time to Value has
never been more
important.
The New Normal

7. 7
Analyst report

8. 8
Efficiency &
cost containment
COVID-19 has raised budget/funding
costs concerns among top three core
topics for governments.
The New Normal

9. Efficiency & cost containment
Challenges for
The New Normal9
• Understanding IT assets and reducing costs
• Modernizing IT operations and evolving the organization
• High outsourcing costs for infrastructure maintenance
• Standardizing toolsets

10. Upskill workforce by mandating automation
Automate key workflows — resource discovery, incident
remediation, etc.
Consolidate and standardize tooling
Efficiency & cost containment
The New Normal10
Invest now:

11. • 200+ apps
• Previously took multiple days and
manual process to deploy an app
• Built automated self-service solution
using Puppet, enabling devs to deploy
apps in minutes
• Results: Increased deployment
frequency to 3,000+ deployments/year
Civilian Agency
11 The New Normal

12. 12
Business continuity
& remote work
74% of companies plan to adopt
permanent remote work policies and
a quarter expect that at least 20% of
their employees will remain remote
for the long term.
The New Normal

13. PUPPET PRESENTATION TEMPLATE - SAMPLE SLIDE CATALOG13
Invest now:
Ensure uninterrupted delivery of critical IT services
Automate configuration of critical services
Ensure system configuration states are easily recoverable
Business continuity & remote work

14. © Puppet 2020, All rights reserved.
“Because of COVID-19 we need Puppet
Enterprise to efficiently spin up and track
our cloud servers so we can efficiently
and securely deliver IT services.”
State Municipality
The New Normal14

15. 15
Security
& Compliance
Government is in the top 3 industries
targeted by cyber attackers.
The New Normal

16. Security & Compliance
● Constrained budgets
● Cyber attacks increasing in frequency and severity
● Lack of skilled cybersecurity experts
● Manual process for remediating security vulnerabilities
Challenges for
The New Normal16

17. Automate compliance policies and harden infrastructure
Automate the gap between security vulnerability,
identification and remediation
Invest now:
Security & Compliance
The New Normal17

18. Energy Agency
• Subject to DISA STIG standard
• Hybrid estate consisting of mostly Windows
+ Red Hat Linux
• Previously all servers were snowflakes and
they had a 30% STIG compliance rate and
high penalties
• Results after deploying Puppet: Increased
STIG compliance to 98%
The New Normal18

19. 19
Time to Value
The best way to bring value
to your organization today is
to leverage automation.

20. Take advantage of services and support that vendors offer
Automate the low hanging fruit to gain quick wins
Start small and expand automation footprint
Invest now:
Time to Value
The New Normal20

21. PUPPET OVERVIEWPUPPET OVERVIEW
75% of ICE’s 20,000 servers are
managed by Puppet Enterprise.
Server provisioning is now 144 times faster,
giving developers more time for actual development work
(Increase from 300 servers per admin to 700 servers per admin)
Provisioning dev environments reduced from 1 or 2 days
to just 21 minutes.
21

22. “
PUPPET OVERVIEW22
[Years ago,] one admin could run 300
servers. Today, some teams are able
run 700 or 800 servers per engineer
in the ICE trading system—because
they’re Puppetized.”
Pope Davis,
senior director of systems engineering at ICE

23. 23
What you can
expect from
Puppet
The New Normal23

24. © Puppet 2020, All rights reserved.
By 2023, 60% of organizations will
use infrastructure automation tools as
part of their DevOps toolchains,
improving application deployment
efficiency by 25%.
Gartner, Market Guide for Infrastructure Automation Tools
The New Normal24

25. 25
Our Focus
Efficiency &
Cost Containment
Business Continuity /
Remote Work
Security & Compliance
25
Time to Value
Model Driven
Open Source
Control plane for your infrastructure with intelligence
from the individual through the executive.
Task Driven Event Driven
CloudEdge Datacenter
Interoperable
The New Normal25

26. Make infrastructure actionable, scalable and intelligent
CD4PEEnterprise
Compliance
(Under Development)
Remediate
Content & Communities
Partnerships & Integrations
26

27. Automation drives performance
High performers automate
of config management tasks
Time spent on manual processes
28% 46%
High performers Low performers
Source: 2017 State of DevOps Report.
The New Normal27
72%
Download

28. Take the survey
http://pup.pt/sodor
We’re donating $1 to the WHO COVID-19
Solidarity Response Fund for every person
who completes the survey.
Thanks to our sponsors, we’re also donating
all sponsorship funds to the WHO fund, No
Kid Hungry and Doctors Without Borders!
Thank you to our sponsors:

29. 29
Q+A
The New Normal