The document discusses the concept of servant leadership. It was developed by Robert Greenleaf in 1970 based on the idea that leaders should serve those they lead. Servant leaders focus on developing their employees and meeting their needs. They listen to others, build community, and empower followers rather than exercising power over them. The 10 characteristics of servant leadership are listening, empathy, healing, awareness, persuasion, conceptualization, foresight, stewardship, commitment to employee growth, and building community.