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The document discusses several case studies of how companies managed their IT functions and projects, including both successes and failures. It provides lessons for treating IT as a business system aligned with corporate strategy, ensuring executive oversight of major projects, and setting IT priorities based on business needs rather than technology alone. It also summarizes the factors that contributed to Nike's failed global supply chain project and Cisco's large inventory write-off despite having sophisticated IT systems.

Rethinking The Net

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The document discusses how the internet and web have reduced transaction costs for companies, allowing them to outsource more functions rather than perform them internally. It provides examples of companies like IBM, Cisco, Herman Miller and Dell that have significantly cut costs and improved customer service through online procurement, customer self-service applications, and customizing products/services for individual customers online. The key benefits highlighted are lower costs, faster response times, and better ability to connect with customers, suppliers and partners.

Giertsen Mold and Water Remediation

Charlie DeLong

Giertsen Company provides fire, water, and wind restoration services throughout the Midwest region. They offer emergency services, reconstruction, cleaning, specialized services like mold remediation and asbestos abatement, and catastrophe response. Prompt response to water damage is important to prevent the amplification of microorganisms over time. There are four classes of water damage based on the amount of water and materials affected. Indoor air quality issues can have various causes and require inspection to identify the source and moisture paths. Poor indoor air quality poses significant health risks and costs.

Business Smart IT Applications - The McDonald's Case

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McDonald's spent $1 billion on a 5-year project called "Innovate" to create a real-time digital network connecting its restaurants and suppliers. However, the project was too ambitious in scope and failed to address the company's most pressing needs. McDonald's ultimately wrote off $170 million for the failed project. Key lessons included having proper scoping and feasibility studies, gaining user buy-in, and phased implementation with risk checkpoints.

Giertsen Cleaning

Charlie DeLong

Giertsen's Guaranteed Clean provides 24-hour emergency cleaning services for commercial, industrial, government, educational, healthcare, and residential properties in Minnesota, Wisconsin, and Illinois. They handle a wide range of cleaning, deodorization and repair projects without disruption. Giertsen can also expertly clean all contents, including fine art, furniture, clothing, electronics, machinery and equipment.

Quad Core Processors - Technology Presentation

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The document discusses Intel's quad-core processors, which contain four processing cores on a single chip. This allows higher performance with lower power consumption compared to single-core chips. Quad-core processors are designed to improve performance for applications like workstations, servers, gaming, and datacenter virtualization while reducing total cost of ownership. An example application described is a 3D mapping software that combines topographical and satellite data to model natural disasters, which would benefit from a multi-core platform.

LGMEDIA - 1(2) - HIPERTEXTOManuel Gago

Business Intelligence - A Management Perspective

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The document discusses the evolution and importance of business intelligence (BI) systems. It describes how BI systems have evolved from executive information systems to encompass more integrated enterprise systems that pull data from across an organization and external sources to provide a single version of the truth. The document emphasizes that BI is important for making effective decisions, gaining insights from large amounts of data, and empowering all employees with analytics and feedback mechanisms.

Business Law - Bankers and Cheques

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The document discusses bankers, customers, and dishonour of cheques under Indian law. It provides definitions of collecting bankers and paying bankers. It explains cheque clearance processes and protections provided to collecting bankers under Section 131 of the Negotiable Instruments Act. The duties and liabilities of paying bankers are greater, including verifying signatures and endorsements. A cheque holder can proceed against the bank if the drawer is discharged or the bank pays out of due course. Dishonour of cheques is governed by the Act, with conditions for presumption of dishonour and penalties for failure to pay within 15 days of notice. Offences can also apply to companies and directors.

Basel 2

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Basel II aims to establish a more risk-sensitive approach to capital adequacy by addressing three main areas or pillars: minimum capital requirements, supervisory review, and market discipline. It requires banks to hold capital reserves proportional to their credit, market, and operational risk. The framework allows two approaches for calculating credit risk - a standardized approach and internal ratings-based approaches. Pillar 2 covers supervisory review to ensure banks have adequate capital for all risks and encourage better risk management. Pillar 3 focuses on market discipline through public disclosures.

Sarbanes-Oxley Act (SOX)

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The document discusses the Sarbanes-Oxley Act (SOX) passed in 2002 in response to several major corporate accounting scandals. SOX aimed to restore confidence by requiring stricter financial disclosures, independent audits of internal controls, corporate fraud accountability, and protections for whistleblowers. Key aspects of SOX include CEO/CFO certification of financial reports, management assessment of internal controls, auditor oversight, and analysis of potential conflicts of interest for securities analysts.

ERP - Implementation is The Challenge

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The document summarizes statistics on IT project failures and successes, and provides details on several IT project case studies including Nike's failed ERP implementation and Cisco's successful ERP implementation. Cisco's success was due to top management commitment, selecting experienced vendors, rapid prototyping, and treating hardware issues as a priority after go-live led to stabilization. Lessons included having the right team, clear priorities, iterative development, and vendor management.

CRM - Customer Relationship Management

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The document discusses the history and challenges of customer relationship management (CRM). It notes that while CRM was initially overhyped, focus has shifted to implementing CRM incrementally to address specific customer pain points and derive return on investment. Successful CRM requires collecting customer information across all touchpoints to develop a unified customer profile, in order to maximize lifetime customer value through acquisition, retention, and profitability.

Business Plan

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