The webinar discussed how bots can be used to build a better employee experience. It covered the benefits of bots for employee experience, best practices for implementing bots, and top use cases from clients of The Bot Platform. Specifically, it explained how bots can enhance onboarding, training, recognition, IT helpdesk functions, and more. Globe Telecom in the Philippines was highlighted as a customer success story for using bots like DUDE, Wanda, and DANI for health checks, recognition, and IT support. The webinar encouraged attendees to learn more about talent management resources and contact the presenters.

1. WELCOME TO THE WEBINAR
#TalentViewLearning
WELCOME TO THE WEBINAR
#TalentViewLearning

2. TalentView Digital Demo Day | How to Build a Better Employee Experience with The Bot Platform
In today’s DDD, we’ll discuss the following:
❏ Benefits of bots for employee experience
❏ Best practices for implementing bots
❏ Top use cases from The Bot Platform clients
AGENDA
Share your thoughts or takeaways on social media:
Use #TalentViewLearning before, during or after the webinar

3. TalentView Digital Demo Day | How to Build a Better Employee Experience with The Bot Platform
WHAT IS DIGITAL DEMO DAY?
Share best practices
for a particular topic
Understand common
challenges and setbacks in
planning and creating bots
Use technology as an
enabler to your initiatives

4. TalentView Digital Demo Day | How to Build a Better Employee Experience with The Bot Platform
Empowering people to build
a better employee experience
thebotplatform.com
talentview.com

5. TalentView Digital Demo Day | How to Build a Better Employee Experience with The Bot Platform
TECHNOLOGY
STRATEGY DESIGN
EMPLOYER BRANDING

6. We work with
leading brands
across the region
to strengthen their
employer brand
TECHNOLOGY
STRATEGY DESIGN

7. RAZY DACARA
● Bachelor’s Degree holder in Engineering
Technology from Technological University of
the Philippines - Visayas (TUP-V)
● Consultant for VoIP or IP Telephony Systems
for BPO, Financing, and Collection Agencies
● Project Management across a variety of
solutions from Customer Relationship
Management (CRM), E-commerce, Mobile
Applications and Enterprise Technologies
● Partner of local and global clients to
strengthen their employee experience with
Workplace from Meta and The Bot Platform
Business Development
& Client Success Partner

8. LAWRENCE VILLANUEVA
● Workplace from Meta partner in the Philippines,
Malaysia, and Vietnam focused on
strengthening culture and engagement across
industries
● CEB-SHL Certified Level A and B Occupational
and Psychometric Assessment Trainer under
the British Psychological Society
● His experience in growing the BPO market for
human capital technology has allowed him to
work with a network of outsourcing leaders in
the region to develop talent management
initiatives
● Degree holder in Human Resources
Management and Psychology from Southville
International School
Head of Talent Culture and Communications,
TalentView

9. TalentView Digital Demo Day | How to Build a Better Employee Experience with The Bot Platform
BENEFITS OF BOTS FOR
EMPLOYEE EXPERIENCE

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We like to think of bots as
digital assistants that help you and
your staff say something, do something,
read something or learn something
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What are bots?
Learning
& training
Voice of the
employee / Surveys
Nudging
Reward & Recognition
Proactive
messages
Onboarding
new staff

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Bots enhance the entire employee experience
Onboarding New Starters
Employee Handbooks
Staff Surveys
Internal Job Openings
Innovation
Recognition Bot
Offboarding
Training and Quizzes
Knowledge Sharing
Talent Directories
Running Appraisals
Learning Management Systems
Running Compliance Training
Raising POs
Planning Meetings
Booking Rooms & Equipment
IT Helpdesk
Compliance
Read & Sign
FAQ Automation
Submitting Expenses
Task Tracking
Acronym Directories
Peer Recognition
Voice of the Employee
Encouraging Internal Networking
Crowdsourcing Ideas & Input
Company Comms
Urgent Announcements
Leadership Q&As
Event & Conference Comms
Company
Culture
Human
Resources
Internal
Comms
Training &
Development
Operations

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Easily access and use bots on
any device, any time, anywhere
using channels you already use
TBP New Starter Bot

13. TalentView Digital Demo Day | How to Build a Better Employee Experience with The Bot Platform
BEST PRACTICES FOR
IMPLEMENTING BOTS

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Onboard
new staff
Create seamless & consistent onboarding experiences
that can be used across devices, schedule information
and new materials over time, and quickly understand
an employee’s comprehension of their training.
Welcome
new hires
Provide
information
Collect
information
Reduce
Emails
Track
morale
Save HR
time

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Quizzes
Create fun quizzes to engage your
employees and create some friendly
competition right within chat.
Track scores and tailor responses
based on performance.
Create
competition
Higher
engagement
Measure
Learning

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Promote culture of collaboration,
recognition and feedback
Rewards & Recognition
Celebrate
milestones
Strengthen peer
recognition
Share feedback

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What you get with The Bot Platform
A trusted, reliable
and secure platform
An easy to use, flexible
bot-building solution
A team of experts,
here to help
● ISO 27001 certified
● 99.9% uptime SLA
● Trusted by Fortune
500 companies
● Regular pen-tests
● A partner who’s actually
there for you
● Training, workshops,
and technical support
● Instant chat support
● Tech team not required
● Visual message builder
● Simple integration
● Quick start templates
● Use your own tone of voice

18. TalentView Digital Demo Day | How to Build a Better Employee Experience with The Bot Platform
TOP USES CASES FROM
THE BOT PLATFORM CLIENTS

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Visit website Get in touch
The Bot Platform is empowering people
to build a better employee experience
using bots & automation tools
Virtual Assistants in HCM
400+ Ratings - 4.7
Used By
Reviews
Affiliations

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DUDE
Digital Usher for
Disaster & Emergencies
Launched March 2020
6,092* monthly active people
Wanda
Reward and
recognition program
Launched May 2020
5,357* monthly active people
DANI
Device Anomaly Investigator
IT Helpdesk
Launched May 2020
4,986* monthly active people
* at time of writing, May 2021
● First signed up March 2020
● 8,000 employees
● 33 bot builders
● 32 bots in their suite of tools
● Over 6,000 use at least 1 bot every day
● Buyer: Director of Employee Experience
● Builders: EX team, IT team & Comms team
“Our staff LOVE our bots - DUDE, WANDA
and DANI have personalities and are all
seen as fellow colleagues at Globe
Telecom, not just boring work apps.
Working with The Bot Platform was my
highlight of 2020.”
Customer Showcase - Globe
Globe, a major provider of telecommunications
services in the Philippines:
Mark Dimaisip - Employee Engagement Manager

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DUDE - Daily health
check and pulse survey
Built by Globe’s EX & IT teams using The Bot Platform

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Wanda - Reward and
recognition
Built by Globe’s IT team using The Bot Platform

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Wanda - Reward
and recognition

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DANI - IT Helpdesk
Built by Globe’s IT team using The Bot Platform

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EVA - Employee Virtual Assistant

26. TalentView Digital Demo Day | How to Build a Better Employee Experience with The Bot Platform
FINAL NOTES

27. TalentView Digital Demo Day | How to Build a Better Employee Experience with The Bot Platform
Check out other HR resources: www.talentview.com
Contact us: inquiry@talentview.com
Follow us on
Share your thoughts or takeaways:
Use #TalentViewLearning
Continue the Conversation

28. TalentView Digital Demo Day | How to Build a Better Employee Experience with The Bot Platform
Connect with us on LinkedIn
Razy Dacara
Workplace from Meta | Business Development and
Client Success

29. WELCOME TO THE WEBINAR
#TalentViewLearning
Thank you for joining!
#TalentViewLearning