User Experience Designers are increasingly asked to design for social engagement with features like following, commenting, and the critical piece of the viral web; sharing. Tweets, status updates, and content forwards are woven into many of the products and services we use every day, but do we really understand what makes people ~want to share in the first place? You can’t just add a button and expect a digital tsunami of shares. To get sharing right, you must understand the basic motivations of sharing and create a framework appropriate to the context. This presentation explores the evolution of sharing behavior, the 3 main psychological motivations that drive people to share, and
Guidelines for creating inspired sharing frameworks Ultimately, sharing is good for us as a species and fantastic for the UX community. Find out why and discover how to tap the human desire to share to create happier customers, happier users, and a happier you.
Build Your Marketing Plan Part 4 - Customer Experience MapThe Dwyer Group
This is part 4 of the Build Your Marketing Plan series. In this installment you will learn how to design a remarkable customer experience with "magic spots." You will need our free Customer Experience Map worksheet, found on The Marketing Spot blog: themarketingspot.blogspot.com. You will also find the complete series there in the July 2008 archives.
Heuristic evaluation is a usability inspection method where a small group of evaluators examine a user interface and judge how well it follows recognized usability principles or "heuristics". The goal is to find usability problems in the design through a systematic inspection so they can be addressed during iterative design. The document then lists 10 usability heuristics for evaluation, including visibility of system status, matching the system design to the real world, allowing user control and freedom of use, consistency, error prevention, recognition over recall, flexibility and efficiency of use, aesthetic and minimalist design, helping users diagnose and recover from errors, and providing help and documentation.
Tabatha Lencioni was born in Fairfield, California in 1990 and enjoys shopping, the movie Stomp the Yard for its dancing and encouragement, and the rapper Mac Dre for his funny lyrics and good beats. Her goal is to graduate from college and become a cosmetologist, owning her own salon. The term "Pursuit of Happiness" originated from certain inalienable rights including life, liberty, and the pursuit of happiness.
Networlding introduces some key Web 2.0 tools and terms like blogs, podcasts, RSS, and wikis. It also lists several blog hosting sites and provides additional resources for blogs and articles. The document aims to inform readers about popular Web 2.0 technologies and resources.
Nevada Wilderness Project, Nevada Interactive Media Summitmyrnatheminx
The Nevada Wilderness Project works to conserve wildlife habitat, preserve wilderness areas, and promote sustainable renewable energy development. They plan to create social media pages and a website section about an upcoming event called the SWIP Trip to engage audiences and share information about their work.
This document provides a template and guidance for creating a business plan. It outlines the typical sections included in a business plan such as the executive summary, company description, products/services, marketing plan, operational plan, management team, financial plan, and appendices. The template includes descriptions of the key information to include in each section and prompts to help the user develop the content. It emphasizes that the process of researching and planning is valuable for systematically thinking through the business even if the written plan is not the final goal.
Build Your Marketing Plan Part 4 - Customer Experience MapThe Dwyer Group
This is part 4 of the Build Your Marketing Plan series. In this installment you will learn how to design a remarkable customer experience with "magic spots." You will need our free Customer Experience Map worksheet, found on The Marketing Spot blog: themarketingspot.blogspot.com. You will also find the complete series there in the July 2008 archives.
Heuristic evaluation is a usability inspection method where a small group of evaluators examine a user interface and judge how well it follows recognized usability principles or "heuristics". The goal is to find usability problems in the design through a systematic inspection so they can be addressed during iterative design. The document then lists 10 usability heuristics for evaluation, including visibility of system status, matching the system design to the real world, allowing user control and freedom of use, consistency, error prevention, recognition over recall, flexibility and efficiency of use, aesthetic and minimalist design, helping users diagnose and recover from errors, and providing help and documentation.
Tabatha Lencioni was born in Fairfield, California in 1990 and enjoys shopping, the movie Stomp the Yard for its dancing and encouragement, and the rapper Mac Dre for his funny lyrics and good beats. Her goal is to graduate from college and become a cosmetologist, owning her own salon. The term "Pursuit of Happiness" originated from certain inalienable rights including life, liberty, and the pursuit of happiness.
Networlding introduces some key Web 2.0 tools and terms like blogs, podcasts, RSS, and wikis. It also lists several blog hosting sites and provides additional resources for blogs and articles. The document aims to inform readers about popular Web 2.0 technologies and resources.
Nevada Wilderness Project, Nevada Interactive Media Summitmyrnatheminx
The Nevada Wilderness Project works to conserve wildlife habitat, preserve wilderness areas, and promote sustainable renewable energy development. They plan to create social media pages and a website section about an upcoming event called the SWIP Trip to engage audiences and share information about their work.
This document provides a template and guidance for creating a business plan. It outlines the typical sections included in a business plan such as the executive summary, company description, products/services, marketing plan, operational plan, management team, financial plan, and appendices. The template includes descriptions of the key information to include in each section and prompts to help the user develop the content. It emphasizes that the process of researching and planning is valuable for systematically thinking through the business even if the written plan is not the final goal.
The document presents a collection of images that appear to show faces, figures, and objects that some may claim are evidence of prehistoric giants, aliens, or elaborate carvings, including what looks like a man's face in a rock formation, an iceberg resembling a horse, a river formation appearing to show a gun or gas pump, and a landscape photo from above that appears to show an intricate figure.
This document summarizes the PanIIT 2008 global conference for IIT alumni. It provides details on the scope and scale of the event, including 15 months of planning, over 100 student volunteers, and over 71,000 website visits. The conference featured 9 plenary sessions with 25 speakers, 6 parallel tracks with 18 sessions and 137 speakers, and networking events. Over 1500 attendees represented industry, education, research, and included CEOs, directors, VPs, and faculty. The conference aimed to inspire innovation in areas like education, research, infrastructure, entrepreneurship and rural development.
1) The document proposes a new business model called "Oil to Power" that increases the value of oil by generating electricity from oil and gas production facilities.
2) This alternative revenue stream could make previously uneconomic fields and low productivity wells viable by selling power instead of crude oil.
3) The concept involves using the produced oil and gas as fuel to power generators onsite, transforming the electricity into a usable form like AC power for grids or DC for offshore, and selling the power locally.
A mutual fund is a professionally managed investment that pools money from many investors and invests it in stocks, bonds, and other securities. SWE+ provides a principal guarantee, income guarantee with returns growing by 5% per year, potential for growth when markets rebound, and estate benefits. It provides guaranteed minimum withdrawal benefits and retirement income by eliminating risks like longevity, inflation, and market risks. SWE+ offers two options that provide predictable sustainable guaranteed income for life through retirement.
Un mensaje intenta controlar la mente del lector a través de la computadora, pidiendo relajarse y hacer clic en el ratón para pasar a la siguiente pantalla. Sin embargo, no hay evidencia de poderes mentales o de que el lector deba seguir instrucciones.
La persona narra haber vivido durante años sintiéndose perdida, triste y sola sin saber la causa de sus síntomas. Finalmente fue diagnosticada con fibromialgia. Tomó un curso para personas con esta condición donde encontró un grupo de apoyo que se ha convertido en su nueva familia, brindándole compresión y ayuda para enfrentar las crisis. Ahora se siente acompañada y ya no está sola.
This document discusses strategies for optimizing enterprise search marketing at a global scale. It recommends establishing a search center of excellence to develop best practices, standards, and governance. Key steps include conducting an audit of the current search effectiveness, deploying standards and training, continuous optimization, and implementing analytics to prove the value of the program. Centralizing processes while allowing for local optimization is important to achieve scale.
This is about as direct and simple as it can be: breaking down the web experience into 4 steps. Here we make quite a transition for "info" to "communication": a significant re-languaging. Part of a branding proposal.
The document appears to be a series of questions and links related to different time periods of dance, including Renaissance, Baroque, Golden Age of Ballet (Romanticism), and Modern Dance/Ballet. The questions prompt the reader to examine images at different URLs and determine which historical time period the dances or costumes in the images best represent.
This document provides guidelines for smart search engine marketing using pay-per-click advertising. It discusses what pay-per-click is, how it works by bidding on keywords and only paying for clicks, and some of the major pay-per-click platforms like Google, Yahoo, and MSN. It also offers tips for creating effective ads and landing pages that convert visitors into customers.
soem art projects of the group Antartica, Tom veeger mario van horrik petra Dubach and mark ~Dijsktra, a lecture by Tom veeger on the University TU/e september 2010
The document discusses strategies for social media engagement. It considers what topics to discuss like tasting notes, brand history, and events. It examines questions around audience reaction, post frequency, and tone. Metrics are presented showing the page has over 135,000 fans in 7 months, high user engagement, and is among the top Scotch pages in India. Lessons learned are to remain relevant, analyze and learn from data, and build a social media strategy or path.
The document discusses the use of gerunds and infinitives with various verbs such as remember, forget, stop, and try. It provides examples of how the meaning changes depending on whether a gerund or infinitive is used, such as remembering an event versus remembering to do something. It also includes a joke about a character named Bunion and asks the reader to write a sentence combining the verbs and pictures.
presentatie, gehouden op de archief 2.0 studiedag, waarin de toekomstplannen voor het digitaal Nationaal Archief en het project NA4all worden toegelicht.
presentation of my collegue Judith Moortgat about the first results of publishing 400 photo\'s from the Nationaal Archief collection on Flickr-the Commons.
The document discusses perspectives on critical mathematics education from participants at the 6th Mathematics Education and Society Conference. It provides over 30 quotes from participants that define or describe critical mathematics education and mainstream mathematics education. The quotes touch on focusing on social issues, empowerment, critique of society, and using math to understand injustice.
This document summarizes the key elements of strategic business planning for high performance organizations. It discusses developing a mission statement, conducting a SWOT analysis to identify internal strengths and weaknesses and external opportunities and threats. This includes analyzing critical issues and compiling a critical issues report. The goal is to formulate strategies to guide the organization and address gaps between its current performance and what is needed to respond to internal and external factors. Strategic business planning requires commitment from leadership and involvement of employees to build understanding and commitment to the resulting plan.
As retailers and entrepreneurs, it's all-too-easy to reduce sharing to a simplistic, mechanical function that customers "will simply do". And we would be completely wrong.
It turns out that there are several distinct reasons why people share. The New York Times' Customer Insight Group did a study (http://nytmarketing.whsites.net/mediakit/pos/) and identified the 5 following motives:
1. To bring valuable and entertaining content to others
2. To define ourselves to others
3. To grow and nourish our relationships
4. Self-fulfillment
5. To get the word out about causes and brands
Here's a SlideShare we put together to help you think more deeply about these motivations.
Think of these 5 motivations as starting points for evaluating your customers' desires. Your product and your content has to resonate well with at least one of these motivations before your customers will share!
The document presents a collection of images that appear to show faces, figures, and objects that some may claim are evidence of prehistoric giants, aliens, or elaborate carvings, including what looks like a man's face in a rock formation, an iceberg resembling a horse, a river formation appearing to show a gun or gas pump, and a landscape photo from above that appears to show an intricate figure.
This document summarizes the PanIIT 2008 global conference for IIT alumni. It provides details on the scope and scale of the event, including 15 months of planning, over 100 student volunteers, and over 71,000 website visits. The conference featured 9 plenary sessions with 25 speakers, 6 parallel tracks with 18 sessions and 137 speakers, and networking events. Over 1500 attendees represented industry, education, research, and included CEOs, directors, VPs, and faculty. The conference aimed to inspire innovation in areas like education, research, infrastructure, entrepreneurship and rural development.
1) The document proposes a new business model called "Oil to Power" that increases the value of oil by generating electricity from oil and gas production facilities.
2) This alternative revenue stream could make previously uneconomic fields and low productivity wells viable by selling power instead of crude oil.
3) The concept involves using the produced oil and gas as fuel to power generators onsite, transforming the electricity into a usable form like AC power for grids or DC for offshore, and selling the power locally.
A mutual fund is a professionally managed investment that pools money from many investors and invests it in stocks, bonds, and other securities. SWE+ provides a principal guarantee, income guarantee with returns growing by 5% per year, potential for growth when markets rebound, and estate benefits. It provides guaranteed minimum withdrawal benefits and retirement income by eliminating risks like longevity, inflation, and market risks. SWE+ offers two options that provide predictable sustainable guaranteed income for life through retirement.
Un mensaje intenta controlar la mente del lector a través de la computadora, pidiendo relajarse y hacer clic en el ratón para pasar a la siguiente pantalla. Sin embargo, no hay evidencia de poderes mentales o de que el lector deba seguir instrucciones.
La persona narra haber vivido durante años sintiéndose perdida, triste y sola sin saber la causa de sus síntomas. Finalmente fue diagnosticada con fibromialgia. Tomó un curso para personas con esta condición donde encontró un grupo de apoyo que se ha convertido en su nueva familia, brindándole compresión y ayuda para enfrentar las crisis. Ahora se siente acompañada y ya no está sola.
This document discusses strategies for optimizing enterprise search marketing at a global scale. It recommends establishing a search center of excellence to develop best practices, standards, and governance. Key steps include conducting an audit of the current search effectiveness, deploying standards and training, continuous optimization, and implementing analytics to prove the value of the program. Centralizing processes while allowing for local optimization is important to achieve scale.
This is about as direct and simple as it can be: breaking down the web experience into 4 steps. Here we make quite a transition for "info" to "communication": a significant re-languaging. Part of a branding proposal.
The document appears to be a series of questions and links related to different time periods of dance, including Renaissance, Baroque, Golden Age of Ballet (Romanticism), and Modern Dance/Ballet. The questions prompt the reader to examine images at different URLs and determine which historical time period the dances or costumes in the images best represent.
This document provides guidelines for smart search engine marketing using pay-per-click advertising. It discusses what pay-per-click is, how it works by bidding on keywords and only paying for clicks, and some of the major pay-per-click platforms like Google, Yahoo, and MSN. It also offers tips for creating effective ads and landing pages that convert visitors into customers.
soem art projects of the group Antartica, Tom veeger mario van horrik petra Dubach and mark ~Dijsktra, a lecture by Tom veeger on the University TU/e september 2010
The document discusses strategies for social media engagement. It considers what topics to discuss like tasting notes, brand history, and events. It examines questions around audience reaction, post frequency, and tone. Metrics are presented showing the page has over 135,000 fans in 7 months, high user engagement, and is among the top Scotch pages in India. Lessons learned are to remain relevant, analyze and learn from data, and build a social media strategy or path.
The document discusses the use of gerunds and infinitives with various verbs such as remember, forget, stop, and try. It provides examples of how the meaning changes depending on whether a gerund or infinitive is used, such as remembering an event versus remembering to do something. It also includes a joke about a character named Bunion and asks the reader to write a sentence combining the verbs and pictures.
presentatie, gehouden op de archief 2.0 studiedag, waarin de toekomstplannen voor het digitaal Nationaal Archief en het project NA4all worden toegelicht.
presentation of my collegue Judith Moortgat about the first results of publishing 400 photo\'s from the Nationaal Archief collection on Flickr-the Commons.
The document discusses perspectives on critical mathematics education from participants at the 6th Mathematics Education and Society Conference. It provides over 30 quotes from participants that define or describe critical mathematics education and mainstream mathematics education. The quotes touch on focusing on social issues, empowerment, critique of society, and using math to understand injustice.
This document summarizes the key elements of strategic business planning for high performance organizations. It discusses developing a mission statement, conducting a SWOT analysis to identify internal strengths and weaknesses and external opportunities and threats. This includes analyzing critical issues and compiling a critical issues report. The goal is to formulate strategies to guide the organization and address gaps between its current performance and what is needed to respond to internal and external factors. Strategic business planning requires commitment from leadership and involvement of employees to build understanding and commitment to the resulting plan.
As retailers and entrepreneurs, it's all-too-easy to reduce sharing to a simplistic, mechanical function that customers "will simply do". And we would be completely wrong.
It turns out that there are several distinct reasons why people share. The New York Times' Customer Insight Group did a study (http://nytmarketing.whsites.net/mediakit/pos/) and identified the 5 following motives:
1. To bring valuable and entertaining content to others
2. To define ourselves to others
3. To grow and nourish our relationships
4. Self-fulfillment
5. To get the word out about causes and brands
Here's a SlideShare we put together to help you think more deeply about these motivations.
Think of these 5 motivations as starting points for evaluating your customers' desires. Your product and your content has to resonate well with at least one of these motivations before your customers will share!
If you're on Twitter and you want to answer the questions of "why, how and what do I do next?", this is for you. You will leave ready to tweet with purpose, power and confidence.
(1) The document discusses emotional interaction design and how understanding emotions can improve design. (2) It provides examples of how nature uses patterns like the golden ratio and how these patterns unconsciously influence perceptions of beauty. (3) The document argues that interactions should be designed with emotional intelligence in mind by listening, building rapport, and adapting to different user personalities in order to have more positive and memorable experiences.
Shared Experience: The What and Why of Sharing for Marketers (Graham Brown mo...Graham Brown
What do we share and why do we do it?
Graham Brown from mobileYouth offers some unique psychological and anthropological perspectives on this fundamentally human behavior
There are many courses about “how’ to do Social Media.
This is facilitated 'show and tell' for adults is all about "why".
This excerpt from Paperclip Ideas' Show, Tell, Share learning experience explores two of the four topic areas:
1. How hard-wired human behaviour interacts in the new environment of Social Media
2. Choice, democracy and socially-curated content
The presentation features links to thought-provoking videos and ideas from Adam Ferrier, Sherry Turkle and Derek Sivers.
Get a group together and enjoy adding your own wisdom and perspective with the conversation topics and games.
Play with ideas, have fun, and learn!
25 Words Of Social Media Wisdom ProjectLiz Strauss
1) The document is a collection of 25-word quotes from various authors on the topic of social media wisdom.
2) Many of the quotes discuss engaging authentically with others on social media, listening as much as sharing, and using the platforms to build connections and understanding between people.
3) Several authors note that social media gives more people a voice, including those marginalized by traditional media.
Architectural and constructions management experience since 2003 including 18 years located in UAE.
Coordinate and oversee all technical activities relating to architectural and construction projects,
including directing the design team, reviewing drafts and computer models, and approving design
changes.
Organize and typically develop, and review building plans, ensuring that a project meets all safety and
environmental standards.
Prepare feasibility studies, construction contracts, and tender documents with specifications and
tender analyses.
Consulting with clients, work on formulating equipment and labor cost estimates, ensuring a project
meets environmental, safety, structural, zoning, and aesthetic standards.
Monitoring the progress of a project to assess whether or not it is in compliance with building plans
and project deadlines.
Attention to detail, exceptional time management, and strong problem-solving and communication
skills are required for this role.
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANEFebless Hernane
CapCut is an easy-to-use video editing app perfect for beginners. To start, download and open CapCut on your phone. Tap "New Project" and select the videos or photos you want to edit. You can trim clips by dragging the edges, add text by tapping "Text," and include music by selecting "Audio." Enhance your video with filters and effects from the "Effects" menu. When you're happy with your video, tap the export button to save and share it. CapCut makes video editing simple and fun for everyone!
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
Figma is a cloud-based design tool widely used by designers for prototyping, UI/UX design, and real-time collaboration. With features such as precision pen tools, grid system, and reusable components, Figma makes it easy for teams to work together on design projects. Its flexibility and accessibility make Figma a top choice in the digital age.
Manual ISH (International Society of Hypertension)
Why We Share
1. Why We Share:
Motivations At The
Heart of #Sharing
Share with me @angel #sharing 1
2. New ways to share our lives
and thoughts with each other
are being added to this
rainbow all the time. But what
makes us WANT to share?
2
Share with me @angel #sharing Brian Solis &Jesse Thomas available under a Creative Commons Attribution-Noncommercial license.
3. I mean this kind of sharing…
Share with me @angel #sharing 3
4. Designers are increasingly
asked to design for social
engagement and judged by
likes and forwards. We must
understand what drives it.
Share Icon Project
Share with me @angel #sharing 4
6. Jude Rolleg
22 months old
Kids start out as selfish
creatures but we develop
egalitarian sharing by the time
we‟re 7. It‟s coded into our
culture and our DNA.
Share with me @angel #sharing 6
7. Sharing is a reciprocal dance.
The warm fuzzy feeling sharing
gives us is tied to our
relationship types.
Share with me @angel #sharing http://www.flickr.com/photos/pgaalien/4170397756/ 7
8. Sharing evolved with our relationships
Gimme
that banana Let‟s share You scratch my back,
or else! these berries… I‟ll scratch yours.
Spouse
Friend
Dominance Communality Reciprocity
Share with me @angel #sharing 8
9. Everyone‟s jumping.
It must be safe!
Sharing is a survival skill.
Share with me @angel #sharing http://www.flickr.com/photos/kristenlou/1310667755/in/photostream/ 9
12. Cash & Prizes?
Share with me @angel #sharing 12
pbs.org/mediashift/2010/11/can-social-sharing-survive-the-rise-of-rewards-based-campaigns312.html
13. Brand “Likers” say they become fans to just to receive
discounts & promotions.
Share with me @angel #sharing 13
14. Marketers are smart for
tapping into our desire
to share because we do
naturally.
Share with me @angel #sharing http://www.flickr.com/photos/wlodi/3152672560/ 14
15. Beyond reward systems,
sharing satisfies three
basic human goals.
Share with me @angel #sharing 15
17. It‟s not 100% narcissism.
Brags can have altruistic
content like sharing potentially
interesting or useful
information.
Share with me @angel #sharing 17
18. You‟re
only
human.
Share with me @angel #sharing 18
19. Bragging seeks validation. The
like button Is popular because
it gives responders a 1-click
way to respond appropriately.
Share with me @angel #sharing 19
20. 1 To spread valuable/entertaining content
2 To define ourselves to others
3 To nourish relationships
4 Self-fulfillment
5 To get the word out about causes or brands
This is ALL
bragging, really.
Share with me @angel #sharing 20
22. Complaining can be constructive.
Just ask Joshua Kaufman, who
blogged complaints after Oakland
police ignored the fact that he
could provide them with photos
of the thief and the exact location
of his stolen laptop.
Share with me @angel #sharing 22
23. Success!
Recovered property
+ 5k new Twitter followers
WINNING
Share with me @angel #sharing 23
24. Ditto / +1 / RT
Complaining seeks agreement.
So we‟ve created short-hand
ways to quickly agree with
complaints that resonate for
us.
Share with me @angel #sharing 24
25. 3. Reaching Out
Share with me @angel #sharing http://www.flickr.com/photos/dewberry85/1799349711/ 25
32. Knowing what motivates
people to share means that we
can design more optimal
sharing mechanisms.
Share with me @angel #sharing Illustration from Bill Verplank’s Talk at IxD11, http://hci.sapp.org/lectures/verplank/interaction/
32
33. Top 6 Social Design
Considerations:
1. Landscape
2. Frameworks
3. Social Objects
4. Personal Boundaries
5. Privacy
6. Friction Give people tools to
brag, complain, and reach out
while considering these.
Share with me @angel #sharing 33
35. The landscape is crowded.
How will your system fit in?
Share with me @angel #sharing 35
36. Social Layer Cake
Conversation
Family/Friends
Professional Trust
Intimacy
Share with me @angel #sharing 36
37. The plethora of sharing
capabilities has given rise to
tools that let people daisy
chain their social networks
together.
Share with me @angel #sharing 37
38. Cross Post
buttons lets
people share with
many social
circles without
abandoning what
they know.
Share with me @angel #sharing 38
39. Google+ neglected to let
people cross post to Facebook
and that has negatively
affected their adoption rate.
Share with me @angel #sharing 39
40. 2. Frameworks
The frameworks you
design will shape the
way people share.
Share with me @angel #sharing 40
41. Relationship Frameworks
Will your new system
foster competition
Dominance Communality
for dominance? Reciprocity
Share with me @angel #sharing 41
42. Relationship Frameworks
Show people their
common interests?
Dominance Communality Reciprocity
Share with me @angel #sharing 42
43. Relationship Frameworks
Or help people make
exchanges of goods
and services?
Dominance Communality Reciprocity
Share with me @angel #sharing 43
44. Conversation Frameworks
q
Reciprocal
q
Asymmetric
q
Reciprocal
Share with me @angel #sharing 44
45. Conversation Frameworks
Friendships that lead
to conversations.
Conversations that
lead to friendship.
Conversations that
lead to money?
Share with me @angel #sharing 45
46. Friend Purgatory?
People who fall outside our
relationship frameworks end
up in limbo neither
confirmed nor deleted.
Share with me @angel #sharing 46
47. 3. Social Objects
What are the social objects
you expect people to share?
Share with me @angel #sharing 47
48. Location became a social object
when Foursquare started
asking, “Where are you?”
Share with me @angel #sharing 48
49. = social object
= meta data
photo
location
note
busines
s
tip photo
caption
location
Share with me @angel #sharing 49
50. „s Social Objects:
•Photos
•People
•Location
•Music
•Thoughts
•Awake/Sleeping
Asking for a new social object
(awake/sleeping) invites new
behavior such as recording
dreams.
Share with me @angel #sharing 50
51. Like most retailers, CP+B
client Old Navy celebrates
Thanksgiving with big sales
on Black Friday weekend.
Each year they have us create
a microsite to get shoppers
excited about the savings.
Share with me @angel #sharing 51
52. Irreverent Fun
Since Old Navy is all about fun
and family, each year we‟re
tasked with creating a fun
activity to celebrate the sale in
the hopes that the activity will
be shared virally.
Share with me @angel #sharing 52
53. Irreverent Fun Brag-worthy Value
But this year we also gave
shoppers tools to brag about
each of the deals.
Result:
Traffic doubled, Sharing
TRIPLED!
Sharing tools on all 150+ deals
Share with me @angel #sharing 53
55. The tyranny of group think?
Share with me @angel #sharing 55
56. Your share
history is a
digital tattoo
that you can
never erase.
The less savvy sharers have the
opposite problem. One of the
consequences of careless sharing is
that every ugly word or unflattering
photo is out there forever.
Share with me @angel #sharing 56
57. Friends Don‟t Let Friends
Facebook While Drunk.
It‟s helpful for us to consider ways to
of helping people maintain
appropriate boundaries. Tools that
help them avoid awkward social
situations and faux pas.
Share with me @angel #sharing 57
59. Or systems like these
where sharing is done
among smaller, more
intimate groups so
people let their guard
down without fear of
embarrassment.
Share with me @angel #sharing 59
60. 5. Privacy
Our willingness to share
personal info in public
space is tempered by a
need to keep some
things available for
certain eyes only.
Share with me @angel #sharing 60
61. Trading Privacy for Value
YOU and 5 other Like Skinny Jeans?
friends like Skinny Color Jeggings are
Jeans the same fit perfect
for Spring!
Share with me @angel #sharing 61
63. Our Mental Models
Don‟t Match Reality
Share with me @angel #sharing 63
64. Let‟s make certain that people get:
1. Value in the exchange
2. The right to choose
3. Straightforward options
4. Consent without deception
Share with me @angel #sharing 64
65. 6. Friction
Without friction, sharing
loses it‟s meaning.
Share with me @angel #sharing 65
72. Sharing is how we‟ll grow.
Share with me @angel #sharing 72
73. The more sharing done
between UX leaders and the
bright young talents who
will carry our practice
forward, the better.
Share with me @angel #sharing 73
74. Abi Jones Edward Tufte Joni Rustulka Nate Bolt
Alan Cooper Elizabeth Bacon JoRoan Lazero Niklas Wolkert
Andrea Mignolo Elizabeth Buie Josh Williams Noel Franus
April Fincham Eric Dahl Josh Sieden Nuzi Barkataly
Bill DeRouchey Fred Beecher Joshua Kaufman Pete Knocke
Bill Moggridge Genevieve Bell Joshua Sin Rob Nero
Bill Verplank Greg Petroff Julian Bleecker Robert Fabricant
Chris Stone Gretchen Anderson Kaleem Khan Ron Goldin
Dan Brown Haig Armen Kevin Chang Russ Unger
Dan Saffer Jack Moffett Kim Goodwin Samantha Soma
Dan Willis Jakob Neilson Kim Lenox Sarah Mitchell
Dani Malik Janna DeVylder Kimberly Peter Steve Baty
Daniel Stilman Jared Spool Luke Wroblewski Steve Calde
Dana Chisnell Jennifer Bove Marc Rettig Steve Krug
Dave Cronin Jenka Guurfinkel Matt Nish-Lapidus Steve Portigal
David Malouf Jeremy Yuille Matt Walsh Tara Brown
Denise Philipsen Johanna Kollmann Meredith Noble Tina Roth Eisenberg
Diego Pulido John Labriola Mikkel Michelsen Tonia Bartz
Don Norman Jon Kolko MJ Broadbent Whitney Hess
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Share with me @angel #sharing 74
75. Thank You.
Share with me
@angel
Share with me @angel #sharing 75
Notas del editor
Don’t even bother trying to read this! I wanted to include the overwhelming rainbow of ways we’re invited to share.http://www.briansolis.com/2008/08/introducing-conversation-prism/
Our success as designers is often judged by how much sharing gets done. (Instagram, Path, Gobblepalooza)Even if you hate Facebook, don’t tweet, can see what the fuss is about with Instagram, human sharing behavior is something we as designers must endeavor to understand.
This is my nephew Jude. He’s 2 and one of his first sentences is “No Mine!” This is not unusual.University of Zurich recently published a study based on research done with 229 Swiss children.As part of the study, kids were offered candy and choices in several scenarios.1: one piece of candy for them and one piece of candy for another child. 2: two pieces for themself, and nothing for the other child.Under age 4, only 8.7% of children chose to give another child candy. By age 7 and 8, almost 50% chose to share the candies. The results indicate that human egalitarianism has deep developmental roots.Jude will start exhibiting of altruistic sharing due to the patient teachings from my sister and his own natural evolutionary empathy.Selfishness of Younger Kids Gives Way to a More Egalitarian BehaviorWe become creatures who are very good at sharing. So much so that by the time we reach adulthood, we share all the time.The happy tendency to share resources equitably — at least with members of one's own social group — is a central and unique feature of human social life. It emerges, it seems, in middle childhood.http://children.webmd.com/news/20080826/children-learn-to-share-by-age-7-or-8http://www.nature.com/nature/journal/v454/n7208/full/4541057a.html
Humans are social animals with sharing coded into our DNA. Sharing is a RECIPRICAL dance in which we take turns with one another as givers and takers.Sharing our stuff and various aspects of ourselves gives us a chance to be appreciated and to find like-minded folks, thus feeling validatedThe warm fuzzy feelingcan be explained in evolutionary terms. http://www.flickr.com/photos/pgaalien/4170397756/
Anthropologist Alan Fisks’s3 major human relationship typesDominance – forced sharing inherited from dominance hierarchies that are ubiquitous to primatesCommunality – Sharing with our tribes and clan, kin selection and mutualismReciprocity – business like tit for tat exchanges of goods/services typify reciprocal altruismhttp://www.barefoot-spring.net/barefoot/guerre_du_feu.jpghttp://www.flickr.com/photos/captainclaudia/2954044293/in/photostream/
Life is about managing risk – A way to reduce it is to do as others - A lot of people are statistically less likely to be wrong than onesingle person. Helps us form bonds and establish our position within the group.Like most behaviors sharing has followed us into our digital lives.http://www.flickr.com/photos/kristenlou/1310667755/in/photostream/
At first blush it might seem that people share because the cultures within many social networks provide reward people who share a lot.The more you share the more followers you get and influence you gainLeader boards, earn badges, even be the mayor!People love to be quantified. There is an inbuilt reflex to constantly judge ourselves with others. It is part of the build of human nature.What percentage of people are you part of? Who else is in that elite group? Who else is wearing a gold star?http://seodesk.org/rewards-in-social-media-is-sharing-caring/
Maybe we share for Deals? special offers? Jamie Oliver dressed as a McNuggetfor a Chipotle campaign which awarded 7k in cash and prizes to people willing to share photos of themselves dressed as horrifying processed food products. People who "like" brands on Facebook have been inundated with monetary rewards and free food.http://www.pbs.org/mediashift/2010/11/can-social-sharing-survive-the-rise-of-rewards-based-campaigns312.html
Tapping into our desire to share is a smart play for marketers because is is something we do naturallyhttp://www.flickr.com/photos/wlodi/3152672560/
Sharing satisfies basic human goals that go beyond reward systems,Looking at at the KINDS of things people share, We begin to see patterns that reveal the underlying motivations that truly drive sharing behavior.
Shares that broadcast how cool, clever, hard working, and sexy we areReading a smart book? Eating something delicious? Brags essentially say to the world, "Look at me, I'm awesome!”
It’s not 100% narcissism. Brags can have altruistic content Sharing potentially interesting or useful information Orthings you think are funny or will entertain your followers.
Don’t feel bad.Brag shares are an age-old human construct An extension of the public persona humans have always createdA way to communicate "this is who I want you to think I am.”And I hope you like who I’m pretending to be!
When we share this way, we’re looking for VALIDATION. Like button is an easy way for the sharer to see that validation. It gives the world a 1-click solution to respond appropriately.Which is why it’s so pervasive and popular.Additionally the person who likes it is also saying yes. I appreciate those cool things or the clever way you said that. (I’m awesome TOO) and I want to be on your radar around the social object you shared.
NYT recently published a study that says these are the reasons we share. But I’d counter that all of this is bragging. And look at me I’m so smart for reading the NYT. Unless you hate the NYT, in which case you’d be complaining.NYT POS_PUBLIC.pdf
Complaining is a universal icebreaker. Ever notice how often cocktail conversation starts out with a whine about the weather?It’s an effective why to strike a bond with strangers because misery loves company. http://findarticles.com/p/articles/mi_m0846/is_9_22/ai_100106587/
Complaining can be constructive. Just ask Joshua Kaufman – laptop was stolen last year he was able to set up a blog showing photos and location of the the laptop being used by person who nicked it.
Not only did this help him get is property back, It also opened the door to new “Friends”5k new people started following him on twitter.
Like Brags, Complaints help us initiateand grow relationships.Because they let give us an easy topic our new “common enemy”.“I hate the promoted topics in Twitter. You too? Wow, we have so much in common!” The desired response is AGREEMENT so people have created short hand ways to agree with each other like Ditto, +1, and RTThe person who responds this way is is also saying. Yes, we’re are on the same side.
Final way we share is reaching out Rather than praying to a silent God, We can send our hopes, fears and sorrows out to multiple layers of friends and acquaintances for nearly instant responseshttp://www.flickr.com/photos/dewberry85/1799349711/
I was on a business trip when I got the call from my sister that my mom had been hospitalized. It was hard being away from my family at that moment.
I was immediately comforted by friends from around the world. It may seem like empty words, but in the moment when I was scared and alone, it was palpable reassurance.
These kinds of shares are more difficult. Make us feel vulnerable. Harder to respond to. This kind of sharing seeks emotional support. We don’t have an easy online mechanism to give that just yet. My mother is now fine, by the way. But if she had died, you couldn’t like that. So how can you respond appropriately? http://travel.3yen.com/2007-02-23/japanese-snow-monkeys/
Maybe we need something like this? After all, the validation, encouragement and comfort we give each other is the true magic of sharing The promise of the web – you’re never bored and you’re never alone.
Think about people’s very human need to Brag, Complain and Reach Out Through the lens of these 6 characteristics to design mechanisms which help them.This is not the full list of considerations but, in my opinion these are the most important.
This post struck me because it speaks to anxiousness that many of us feel wondering what to post where.
Each person has an idiosyncratic way of using different sites and networksWe each form our own personal mental model of the right place to converse with acquaintancesWith friends With colleaguesAnd were we can find intimacy.What does your social layer cake look like?
Daisy ChainEach person likes to share in different ways.Now there are sites like If THIS Than That that let us daisy chain our networks together.Consider making your API available so that this is possible.
Cross-PostingSmart new start up-starts include cross-post features to FB. It's one of the major failures of systems like Google+ that cross-posting to FB isnon-existent.Features that let people share something in multiple networks all at once has two benefits:Lets people reach people in various social circles depending on the contextLets people try new network without abandoning the stalwart social behemoths
What kind of relationships will your new product aim to support?Will the systemFoster competition for dominance? Like being the best DJ in the room, having the highest score, etc.Show people their common interests? Like being able to see what my friends are listening to or finding a partner who also enjoys snowboardingEstablish reciprocal altruism? Like being able to time-share a vacuum cleaner with people in my neighborhood in exchange for access to a blender?Relationships are key. When we share online, we’re not sharing with technology. We’re sharing with each other. Neighborgoods talk by MickiKrimmel - Sharing with neighbors has demonstrated an improvement of life in local communities, spreading into the overall economy - Exchanging visible goods creates trust in local neighborhoods because of the social value of lending - More connected, engaged citizenry comes from sharing and engaging with each other - With more risk and less guarantee, a real trusting relationship is builthttp://www.psfk.com/2011/11/micki-krimmel-sharing-is-caring-the-economy-of-collaborative-consumption-video.html#ixzz1kE0nLf5zhttp://www.flickr.com/photos/captainclaudia/2954044293/in/photostream/
What kind of relationships will your new product aim to support?Will the systemFoster competition for dominance? Like being the best DJ in the room, having the highest score, etc.Show people their common interests? Like being able to see what my friends are listening to or finding a partner who also enjoys snowboardingEstablish reciprocal altruism? Like being able to time-share a vacuum cleaner with people in my neighborhood in exchange for access to a blender?Relationships are key. When we share online, we’re not sharing with technology. We’re sharing with each other. Neighborgoods talk by MickiKrimmel - Sharing with neighbors has demonstrated an improvement of life in local communities, spreading into the overall economy - Exchanging visible goods creates trust in local neighborhoods because of the social value of lending - More connected, engaged citizenry comes from sharing and engaging with each other - With more risk and less guarantee, a real trusting relationship is builthttp://www.psfk.com/2011/11/micki-krimmel-sharing-is-caring-the-economy-of-collaborative-consumption-video.html#ixzz1kE0nLf5zhttp://www.flickr.com/photos/captainclaudia/2954044293/in/photostream/
What kind of relationships will your new product aim to support?Will the systemFoster competition for dominance? Like being the best DJ in the room, having the highest score, etc.Show people their common interests? Like being able to see what my friends are listening to or finding a partner who also enjoys snowboardingEstablish reciprocal altruism? Like being able to time-share a vacuum cleaner with people in my neighborhood in exchange for access to a blender?Relationships are key. When we share online, we’re not sharing with technology. We’re sharing with each other. Neighborgoods talk by MickiKrimmel - Sharing with neighbors has demonstrated an improvement of life in local communities, spreading into the overall economy - Exchanging visible goods creates trust in local neighborhoods because of the social value of lending - More connected, engaged citizenry comes from sharing and engaging with each other - With more risk and less guarantee, a real trusting relationship is builthttp://www.psfk.com/2011/11/micki-krimmel-sharing-is-caring-the-economy-of-collaborative-consumption-video.html#ixzz1kE0nLf5zhttp://www.flickr.com/photos/captainclaudia/2954044293/in/photostream/
It didn’t occur to most of us to start checking in everywhere until systems like Foursquare started asking us “Where are you?”That is the social object that Foursquare asks us to share, a photo and a caption are meta information for the social object of location.
That is the social object that Foursquare asks us to share, a photo and a caption are meta information for the social object of location.Instagram and others treat location as meta information.
Path invites me to record my sleep and waking statesInstagram is only photosGeeklist is brag about my geek prowess
In the US we have a November holiday called thanksgiving where we eat turkey and then spend the rest of the 4-day weekend shopping for ChristmasLike most US retailers, our Client OLD NAVY has a big 3 day sale.At CPB no longer create many microsites but this one has seasonal relevance so each year we try to out-do the year before.
Each year the client asks us to come up with a fun idea that they hope will go viral. The previous year it was a gobble dance that people learned and shared videos of. This year it was the creation of an animated gif that makes your eyes go A-ooh-GA for the eye popping deals.But this year we ALSO added sharing to the social objects that people would want to brag put sharing tools on all 150 deals. Traffic doubled but sharing tripled! The majority of visitors shared the brag-worthy deals rather than the personalized eye poppers. This was a good example of why it’s important to pay attention to the social objects you intend to share.
Each year the client asks us to come up with a fun idea that they hope will go viral. The previous year it was a gobble dance that people learned and shared videos of. This year it was the creation of an animated gif that makes your eyes go A-ooh-GA for the eye popping deals.But this year we ALSO added sharing to the social objects that people would want to brag put sharing tools on all 150 deals. Traffic doubled but sharing tripled! The majority of visitors shared the brag-worthy deals rather than the personalized eye poppers. This was a good example of why it’s important to pay attention to the social objects you intend to share.
Many people have the opposite problem. Among the haunting consequences of Facebook and Twitter use is the immortality of ill-chosen words and personal pictures.http://opinionator.blogs.nytimes.com/2011/12/15/please-stop-sharing/?src=me&ref=general
One such tool is the Social Sobriety Test. It’s a browser plugin and mobile app that protects you from using Facebook, Twitter, YouTube, etc. if you can’t pass a simple test like keeping the cursor inside a moving circle.http://www.allfacebook.com/friends-er-plugins-dont-let-friends-facebook-drunk-2010-11
Some people are turning away from large social networks in favor of places where they have better control of their personal boundries because they automatically share with a smaller group. Path’s limit of only letting you “Friend” 150 people is inspired by Professor Robin Dunbar from Oxford University, whose research delves deeply into the number of trusted relationships humans can maintain throughout life. We tend to have 5 best friends, 15 good friends, 50 close friends and family, and 150 total friends.
We put a lot of information into the public space but this is tempered by our need for personal privacy. Laptop Compubody Sock for privacy, warmth, and concentration in public spaces by Becky Sternhttp://sternlab.org/cv/Tim O’reilly asserted in a post blog post about Most of us are willing to give up some personal data in exchange for value
I give up my location and in return I get point-by-point directionsI share my opinions on products to get personalized recommendations and even discountsThere's enormous advantage for users in giving up some privacy online.We need to be exploring the boundary conditions - asking ourselves when is it good for users, and when is it bad, to reveal their personal information.http://radar.oreilly.com/2010/05/my-contrarian-stance-on-facebook-privacy.html
As a result privacy controls have become increasing complex. Facbook’s privacy policy is now longer than the U.S. Constitution.In order to make your data truly private you must click 50 buttons and choose from 170 options.http://www.nytimes.com/interactive/2010/05/12/business/facebook-privacy.htmlPrivacy concerns are on the riseas Facebook and others become able to ingest and process more of our personal data. Yet our urge to share always seems to win out...Social sites are like Skinner boxes: we press the Like button and are rewarded with attention and interaction from our friends. It doesn't take long to get conditioned to that reward.http://www.technologyreview.com/article/39321/?p1=A1
In a 2010 blog post,Danah Boyd tells a story of talking with a teenage girl about her privacy settings and noticing that she had made lots of content available to friends-of-friends. When she asked her if she made her content available to her mother. She responded with, “of course not!” I had noticed that she had listed her aunt as a friend of hers and so I surfed with her to her aunt’s page and pointed out that her mother was a friend of her aunt, thus a friend-of-a-friend. She was horrified. It had never dawned on her that her mother might be included in that grouping.People’s mental model of who can see what doesn’t match up with reality.http://www.zephoria.org/thoughts/archives/2010/05/14/facebook-and-radical-transparency-a-rant.html
The key to addressing this problem is not to say “public or private?” but to ask how we can make certain people are 1) informed; 2) have the right to chose; and 3) are consenting without being deceived. http://www.zephoria.org/thoughts/archives/2010/05/14/facebook-and-radical-transparency-a-rant.html
Mitigating complexity is core to what we do. Often that means reducing or removing friction so that it’s easier for a user to accomplish their goals. We simplify, and automate were we can. HOWEVER, when it comes to sharing, maintaining friction is important because without friction, sharing looses it’s meaning.
Consider Facebook’s birthday reminders. In a way, Facebook has ruined birthdays because it’s not like all those people really care and remembered your birthday, it just that FB has commoditized that info to make it frictionless.http://socialmediacollective.org/2011/11/28/in-defense-of-friction/
Last year,added feature that allows apps and Web sites to automatically. Users give a service permission to share automatically on their behalf. After that, frictionless sharingmakes sharing happen without your needing to click a button, or to even think about sharing. Amber Case – Buttons replaced with actions. and how potentially useful it could be to have your actions trigger the
If true sharing (where I made some effort to share) is replaced by a constant pipeline of what's queued up in Spotify, or Foursquare, or the Huffington Post, it all becomes meaningless. Instead of sharing it’s just a computer log of everything you hear, read, or consume in any way. If this feed in is constantly updated without your volition, why do I care? It's just another form of spam, especially if I'm also receiving thousands of updates every day from hundreds of other friends. Attribution, turns out, is a useful piece of information given by a system, while credit given by a person, is a signal of appreciation, one that is expected and that cannot be automated.If this trend continues, curating is going to become more important so we can make sense of the noise.
The thing that makes sharing such an important reciprocal dance for humans is that I specifically chose to share this information with a special group of humans. The smaller the group, the more special and important it is that I took the time to share it.Important to turn off frictionless sharing where you can not just because they’re annoying. But because the picture of you becomes meaningless.
weather we’re bragging about a cool new app we discovered,complaining about bad design, or reaching out for comfort All of the sharing that we do with each other, will help us grow individually and as a professional community.
Great thing about sharing for all of us is that many of the people who are foundational to are discipline, and bright young things who will carry the practice forward are all alive right now, many are in this room! I would not be the designer I am today without the sharing that you’ve done with me. Thank you all for you sharing with me over the years.