Answer these 5 questions as related to social media:
1) What the heck is it?
2) Is it a fad?
3) Why are some afraid of it?
4) Why do we often get it wrong?
5) How do we do it right?
18. The Conversation Shift The power to define and control a brand, including an employment brand, is shifting from corporations and institutions Social Media to individuals and communities .
19. Can We Measure ROI? “ What’s the ROI for putting on your pants every morning? I don’ t know, but I know its still important to my business! ” Scott Monty, Digital Communications at Ford Motor Social Media