Cities are the world’s economic engines and we are in the grips of a second great migration to the city. The analyst community has highlighted that the critical enabling mechanism to ameliorate these challenges is a gestalt ICT framework. Microsoft is a partner for a majority of the world’s cities and is taking up the challenge to define a global ICT framework for cities as part of their connected government framework.

1. Connected Government
Framework for Smart Cities
Joe Dignan
Industry Managing Director, LRG, World Wide
Public Sector, Microsoft
joedigna@microsoft.com

2. CITIES HAVE A COMMUNITY OF DECISION MAKERS
PPP
with the private sectors
Developers/SIs/Banks
City
Governance

3. WHO HAVE A COMPLEX ARENA
Transportation
Health & Human
Environment & Services
Sustainability
Education

4. That is being enabled by new technology
Mobile
Cloud
Computing
Technology Operating
Pervasive sensor Anytime Anyplace
Any Any
technology service network
Framework (Gartner)
Consumerization
of IT
Pervasive
broadband

5. That works best through a common OT
The Analyst view of what a smart city
needs-
“ A framework approach:
• A smart city subsystem contains a variety
of ICT and Operating Technology elements
that are integrated in a smart solution that
spans multiple policy areas or agencies.
• This forms the foundation for global
frameworks
• Technology providers have to develop a
smart city subsystem solution (using best
practice cases), with a view, ultimately, to
offering a solution that is competitive from
a technological and price perspective.”
Gartner Market Trends: Smart
Cities Are the New Revenue
Frontier for Technology
Providers, 2011

6. Our Vision for a Connected City
Citizens Service
Delivery and
Engagement
Workers
Workplace
Modernization
Leaders
Insight and
City Outcomes City Processes Accountability
and Aspirations and Services Partner ICT
Solution Infrastructure
Areas

7. Connected Government Framework
City outcomes and Aspirations
City Processes and Services
Solution Areas
ICT Infrastructure

8. Scenarios for a Connected
Government in Cities
• Citizen Portals • Employee portals & search • ERP
• Contact Centers • Case Management / xRM • GIS
• Citizen Mobile Apps • Doc & Records Management • Advanced analytics
• Citizen Identity • Gov LoB / Tier 1 apps • BI for Performance
• Citizen Service Apps • Office Business Applications Management
• Social Engagement • Remote & online collab. • Data interoperability
• Desktop/Device Mgmt • Open Data & Apps
• Employee Identity • Master Data Management

9. CGF in the City-case study
9

10. CGF Implementation—LoveCleanLondon
Government Outcomes and Aspirations
• Cleaner City for Olympics
• Efficiency Gains
• Community Support
Government Processes and Services
• Enabled Reporting of Issues
• Citizen Direct Access to Reports
• Integrated Front and Back Office
• Social Media Sharing of Information
Solution Areas
• Solution Area: Service
Delivery and Engagement
• Partner: Bbits
• Love Clean Streets Engine
Microsoft Platform
• Dynamics CRM
• Windows Azure
• Windows Phone 7

11. http://www.microsoft.com/publicsector/ww/Pages/index.aspx