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SMARTERCITIESSMARTERSERVICES<br />Shaping the framework for the Smart City<br />Elke Van Soom<br />Eric Goubin<br />MEMORI – Lessius Mechelen<br />

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needfor a common ‘definition’<br />360° view of the Smart (Digital) City<br />

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Twoobjectives<br />1° Framework for local and regional authorities who want to develop a balanced and comprehensive local e-government policy<br />2° Analysis tool which potentially allows to map out the most important realizations of the “smart” digital city<br />

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1. The Smart City for the “Digital Client”<br /><ul><li>knows its clients and their digital needs

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electronic products and services are client friendly

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online information and client services meet the elementary quality criteria</li></li></ul><li>2. The Smart City for the “Digital Community”<br />support for local communities’ digitization<br /><ul><li>digital community building </li></li></ul><li>3. The Smart City for the “Digital Citizen”<br />digital applications to support an open and democratic government<br /><ul><li>digital applications as tools for citizen empowerment and participation </li></li></ul><li>4. The Smart City is an“inclusive digital city”<br /><ul><li>accessability of information and services

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active stimulation of computer usage amongst all target groups</li></li></ul><li>5. The Smart City for the “Digital City Visitor”<br />digital channels for informing, convincing and retaining city visitors (tourists) <br />online planning & sharing for tourists<br />city website provides information for non residents<br />

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6. The Smart City for the “Digital City Economy”<br />business friendly website and e‐policy <br />digital supports local business community<br />

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7. The Smart City for the “Digital CivilServants & Representatives”<br />creates the best possible environment for co-workers and representatives to work digitally <br />

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8. The Smart City and “itstechnological and organisationalpreconditions”<br /><ul><li>strategic e‐government policy plan

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technologically facilitating the different policy domains

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information security

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intergovernmental cooperation</li></li></ul><li>9. The Smart City is “innovative and experimenting”<br />on track newest developments<br />experiments and pilot projects in new technologies and methodologies<br />quality control and development<br />intervision and experience sharing<br />

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10. The Smart City is “sustainable”<br />reducing waste<br />preventing information overload<br />sustainable e‐services <br />

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CharacteristicsSmart Digital City<br />Evaluation tool basedon Smart CitiesFramework Paper<br />Selfassessment tool<br />Realisations<br />Goals and ambitions<br />Comparison / best practices<br />

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momentaryimpression<br />realization vs. ambition<br />evolution<br />comparison = indicative<br />Sneakpeek? www.memori.be/demosc<br />

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Elke Van Soomelke.vansoom@lessius.eu<br />Eric Goubineric.goubin@lessius.eu<br />MEMORI – Lessius Mechelen<br />+32 15 369 300<br />www.memori.be<br />