1. Some benchmarking issues

2. Benchmarking e-Gov Source: Deakin, M. (2010) SCRAN’s Development of a Trans-National Comparator for the Standardisation of eGovernment Services”, in Reddick, C. ed., Comparative E-government: An Examination of E-Government Across Countries, Springer (Integrated Series in Information Systems) 2

3. Business Region University City User-profiling Intellectual Capital Monitoring & evaluation Government Triple-helix of knowledge-based learning and generation of intellectual capital Underpinned by Co-design Networking Multi-channelling Edinburgh Conference: towards Smarter Cities Learning Built on Curve Capacity building Enterprise architecture Business modelling Customisation Multi-channelling User-profiling Capacity building Co-design Monitoring and evaluation Customisation Knowledge Communal Environmental Social Arch March 2009 Triple-helix model

5. As such they are said to be: consumer-centred, client orientated, citizen-based, consultative and increasingly deliberative in their search for efficiency and effectiveness from the development of eGov services

6. Torres et al (2005) have gone on to use these characteristics as a means to review the e-readiness of each European member-state and assess levels of provision in terms of both the depth and breadth of the service available on city websites. The outcomes of this exercise have in turn been used to construct a “maturity index” of such developments4

8. Steady achiever: offering great potential for the development of the Internet, but with a limited range of online services (between 45-30%).

9. Platform builders: web sites offering the lowest level of services online and benefits to citizens (less than 30%, with little more than the power to offer information). Within this classification of city websites, all those within the North Sea fall into the “steady achiever‟ category with modest online presence, either at the informational, interactive, or transactional level of provision. 5

10. EU i2010Benchmarking report 6 the North Sea now has an average score of .....

11. EU i2010Benchmarking report 7 Source: EC (2009)Smarter, Faster, Better Government

12. Benchmarking co-design 8

13. 9

14. Co-designTransforming the citizen 10 Active citizen ICT Novice ICT Expert ? Passive citizen “The value of Community Informatics to participatory urban planning and design: a case-study in Helsinki” Joanna Saad-Sulonen and LiisaHorelli, 2010 Journal of Community Informatics http://www.ci-journal.net/index.php/ciej/article/view/579/603

15. The context 11

16. Where does design fit in? 12 The planning cycle “…a locus for learning and capacity building for the engaged stakeholders” Joanna Saad-Sulonen and LiisaHorelli, 2010

18. What is acceptable good practice, and how are we placed with regard to these practices?

19. Based upon these comparisons, can we be said to be doing enough?

20. How do we identify what is required to be done to reach an adequate level of activity?13

21. Organisational capabilityfor co-design 14

22. Workshop II 15