PeopleSoft Employee Onboarding with Style (and no paper)
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This document discusses employee onboarding best practices and automated onboarding solutions. It begins with introductions of the presenters and an overview of SmartERP and its onboarding products. It then covers onboarding trends like high new hire attrition rates and the costs of turnover. Best practices for strategic onboarding like socialization, provisioning, and performance management are outlined. The document discusses assessing onboarding effectiveness and impact. It provides guidance on who to onboard and considerations for different groups. Finally, it outlines desired features of automated onboarding systems and contact information for SmartERP's onboarding solution.
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PeopleSoft Employee Onboarding with Style (and no paper)
- 1. PeopleSoft Employee Onboarding with Style (and no paper) Session #31709 March 18, 2013
- 2. Doris Wong Former Group VP and General Manager for Oracle’s PeopleSoft product line 25+ years technical, product development & business experience in software industry 17 years PeopleSoft veteran Colleen Neymeyer Former HR Manager; over 20 years Human Resources experience 15 years working with HR technology PeopleSoft HCM since version 3.0
- 3. About SmartERP Onboarding Trends Best Practices Automated Onboarding Q & A • Pre-built, packaged, proven solutions • Highly configurable – tailor to YOUR needs • Customer driven requirements • Affordable • Integrated with existing PS apps • Architected as add- on solutions • Avoid customizations • Low-cost • Minimal risk • Release independent – no upgrade required • On Premise solution • Rapid implementation • Deep PeopleSoft knowledge & experience • Unique best practices for implementations & upgrades • PeopleSoft data model and existing data • Current PeopleSoft business rules and processing • End-user PeopleSoft skills • Infrastructure and technology Extend Functionality Improve ROI Get Faster Results Leverage Existing Investment Human Capital Management Financials and Supply Chain Campus Solutions Innovative Solutions & Services for PeopleSoft Common – Critical – Complementary
- 5. Average 1st Year New Hire Attrition 22.7% PwC Saratoga 2011/2012 US Human Capital Effectiveness Report Onboarding 2011, The Path to Productivity, Aberdeen Group
- 6. New Hires Often Feel New Hires Should Feel
- 7. News Travels Fast Bad News Travels Faster “Well, here ready to start my 1st day back in the workforce and my boss is late. Thank God for my old trusty iPhone to entertain me. “ “Really just an all around great 1st day at my new gig w/ 3M. I’m excited to see how this all turns out!” Twitter Posts – July 2012
- 8. Turnover is Costly Recruiting a Replacement $ Compensation Paid to Departing Employee $ Training (Classroom & On the Job) $ Hiring Manager and Work Team Time $ Lost Productivity $ Total Cost 50% – 150% of Annual Salary
- 9. What Drives Turnover? Problems with Hiring Process Inadequate Candidate Pool Poor Onboarding Poor Mgr / New Hire Relationship Role Not as Expected Failure to Connect & Build Relationships
- 10. Average 1st Year New Hire Attrition 22.7% PwC Saratoga 2011/2012 US Human Capital Effectiveness Report Onboarding 2011, The Path to Productivity, Aberdeen Group 4%* *With Onboarding Best Practices 1st Year New Hire Attrition
- 11. The Promise of Onboarding Cut Recruiting Costs Speed Time to Productivity Improve Retention Improve Data Quality Reduce Admin Time Increase Engagement Stay Compliant Drive Performance
- 14. Orientation Offer Accepted First Day Month 1 Month 3 Month 6 Month 9 Month 12 • Complete Forms • Policy Review • Limited Training
- 15. Onboarding Offer Accepted First Day Month 1 Month 3 Month 6 Month 9 Month 12 • Complete Forms • Policy Review • Limited Training• Employee Development • Cultural Socialization • Ongoing Mentoring • Performance Mgmt
- 16. Offer Accepted First Day Month 1 Month 3 Month 6 Month 9 Month 12 Onboarding - Strategic Offer Accepted First Day Month 1 Month 3 Month 6 Month 9 Month 12 Orientation - Tactical
- 17. 0% 20% 40% 60% 80% 100% New Hire Clubs First Day Assignment Other Mentor Programs Buddy System Plan a Lunch Team Building 30-60-90 Day Performance… Provisioning Socialization Employment Elig Verification Orientation to Company Info Benefits Enrollment Mgmt Involvement Forms Completion Aberdeen Bersin Key Onboarding Activities Strategic Onboarding: Insight & Analysis, Bersin & Associates, March 2010, Aberdeen Onboarding 2010/2011
- 18. Forms Completion Prior to First Day until complete What •New Hire Data •Payroll •Benefits •I9 •Company specific How •Online process •Electronic signatures •Automated notifications Objectives •Better accuracy & completion rate •Improved compliance •Audit trail
- 19. What • Team Building • Networking • Mentors • Buddies • Scheduled learning & development activities • Social Networks • Sr Mgmt Connection How • Social Networks • Online Learning • Development Plans • Informal Activities Objectives • Reinforce job decision • Develop KSAs for Role • Bond with Peers • Learn informal structure • Understand org language • Retention Socialization Prior to First Day through 1st Year
- 20. What • Configure computer • Set up email • Order security badge • Obtain network access • Order Business Cards How • Automate as part of Onboarding process • Integrate to other systems Objectives • Increase Productivity • Drive satisfaction Provisioning Prior to First Day through 1st Year
- 21. What • Assess skills • Establish development goals • Define performance goals • Identify training needs • Assess progress How • Online skills assessment • Complete performance and development docs • Enroll in learning • Assign mentors • Establish development activities Objectives • Shorter time to productivity • Clearly defined expectations • Provide timely feedback Development & Performance First 6 – 12 months
- 22. Who to Onboard New Hires Temporary Employees Consultants Internal Transfers M&A Employees Interns
- 23. Who Participates in Onboarding? Manager Peer New Hire Direct Reports Peer Human Resources
- 24. One Size Doesn’t Fit All Vary Onboarding Process Based On: •Role or Job •Generation •Location •Culture •FT/PT/Temp Status •New Hire vs. Transfer
- 25. Onboarding KPIs Best Practices in Onboarding a Multigenerational Workforce, Bersin & Associates, New Hire Engagement
- 26. Assessing Onboarding Effectiveness New Hire Surveys • Necessary Tools Available? • Timely Paycheck? • Benefits Enroll Process Clear? • Initial Welcome? • Management Coaching? • Help Available When Needed? Hiring Manager Surveys • Necessary Information Shared? • Onboarding Process Thorough? • New Hire Performance Satisfactory? Periodic Performance Reviews
- 27. Impact of Onboarding 17% -1% 30% 18% 39% 3% 48% 35% 82% 18% 75% 62% -10% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Meeting Perf Goals Improved Hiring Mgr Sat % of Org Goals Achieved % of New Hires Highly Engaged Laggard Industry Avg Best in Class Onboarding 2011, The Path to Productivity, Aberdeen Group
- 28. What to Look for in an Automated Onboarding System
- 30. Integration with ATS - Data
- 31. Broad Task Management Support CompanyProperty CompanyProperty
- 32. Configurable and Criteria Based
- 35. Administrative Support & Analytics
- 36. “The will to win is not nearly so important as the will to prepare to win.” -Vince Lombardi
- 37. For more information on employee onboarding best practices and automating your process, contact: Telephone: 925/271-0200 Email: sales@smarterp.com
- 38. Stop by our Booth in the Exhibit Hall for a demo of our Onboarding Solution
- 39. Q & A