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Social Media Template: Social Media Engagement
- 1. Social Media Template Part Two: Social Media Engagement
- 2. What will you learn? In this step in the Social Media Template, we are going to discuss some basic actions and best practices for social media engagement. What do you use right now? Which is your most active platform? Where is your community? And who are they?
- 3. Styles of Engagement These are the types of posts that will get your the most engagement with users and your community.
- 4. Styles of Engagement 1. FUNNY
- 5. Styles of Engagement 1. FUNNY 2. NEWS / UPDATES
- 6. Styles of Engagement 1. FUNNY 2. NEWS / UPDATES 3. INFORMATIVE / HOW-TO
- 7. Styles of Engagement 1. FUNNY 2. NEWS / UPDATES 3. INFORMATIVE / HOW-TO 4. CONTESTS / GIVEAWAYS
- 8. Types of Media These are the types of posts you make. These could be completely textual or use multi-media to get information across, or just to provide entertainment.
- 9. Types of Media 1. Text
- 10. Types of Media 1. Text 2. Hashtags
- 11. Types of Media 1. Text 2. Hashtags 3. Links
- 12. Types of Media 1. Text 2. Hashtags 3. Links 4. Images
- 13. Types of Media 1. Text 2. Hashtags 3. Links 4. Images 5. Video
- 14. Time to Post on Social Platforms Timing on social media platforms is like advertising on television. With social, like in normal marketing, you are looking for the most reach, for the targeted market or community, with the most impactful message. Quality =/= Quantity
- 15. Time to Post to Social Platforms 1. Are you already using social?
- 16. Time to Post to Social Platforms 1. Are you already using social? If you are, when are the times your community is most active; not for looks, but for commenting, sharing, etc.? What day of the week is the most effective? How often do you participate?
- 17. Time to Post to Social Platforms 2. If you aren’t, we need to experiment! - setup automatic posts - use Twitter, Facebook and Google+ - 5 times a day, for 2 weeks, MINIMUM - gauge results, alter efforts and retest
- 18. Steps to social testing 1. Get a Hootsuite Account (allows us to time our posts) 2. Post at different times each day, but at the same times for 2 weeks - 9AM, 11AM, 1PM, 5PM and 9PM 3. Use similar ‘types’ of media in your posts 4. Evaluate engagement (and on Facebook, reach) 5. Switch times as needed - 10AM, 12PM, 3PM, 6PM and 10PM 6. Evaluate results 7. Repeat
- 19. Is testing even important?
- 20. Is testing even important? YES!
- 21. Facebook Reach Case Study Page outline prior to changes 1. Facebook page with 200+ fans 2. Reach was an average <10% 3. Niche is seasonal (July - February) - this means the page and theme is in ‘downtime’ 4. Mostly links to website was being used in the past
- 22. Facebook Reach Case Study What I tested... 1. Post 3-5 times a day (become active) 2. Use text, links and images (become entertaining) 3. Don’t link to the webpage, to other articles (become trusted) 4. Review results after two weeks, and change 5. Repeat over and over
- 23. Facebook Reach Case Study Results...
- 24. Facebook Reach Case Study More Results...
- 25. Facebook Reach Case Study What was learned… 1. My community is most active from 3PM - 11PM EST 2. My community values news updates and evergreen content 3. Images AND Trending Topics got the most reach 4. Like/Share links, with my own opinion got the most interaction 5. Starting next week, I’ll be testing late evening postings exclusively - 4PM, 6PM, 8PM, 9PM, 10PM 6. Review, Re-evaluate, Repeat
- 26. What did we discuss? 1. Styles of Engagement 2. Types of Media and Postings 3. Times to post 4. Evaluating our best methods of getting the most reach 5. How I increased reach from 10% to nearly 30% reach over 5 weeks What will you be doing? How are you testing engagement and reach?