The 2011 SMB Collaboration and Communications Study surveyed more than 800 SMBs (small business is 1-99 employees; medium business is 100-999 employees) to find out how they collaborate, what tools they use and what their appetite is for integrated collaboration suites.
7. Reliance on and Satisfaction with Collaboration Tools
Reliance Satisfaction
Heavy reliance Moderate reliance Neutral Very Satisfied Satisfied Neutral
Little reliance No reliance Dissatisfied Very Dissatisfied
10% 7%
46% 47%
Medium Business 29% Medium Business 37%
13% 9%
2% 0%
7% 8%
31% 34%
Small Business 36% Small Business 49%
19% 7%
8% 2%
11.) How much does your company rely on collaboration tools 12.) Overall, how would you rate your company's satisfaction
to collaborate more effectively, accomplish tasks and achieve with collaboration tools to facilitate collaboration and help your
business goals? business succeed?
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11. Top Reasons to Select a Specific Integrated
Collaboration Solution
Medium Business Small Business
Easier to customize for my business 40%
30%
Lower price 39%
52%
Faster to deploy 34%
30%
Availability of local service and support 30%
21%
More positive reviews in social media 29%
22%
Stronger reputation and brand 26%
27%
Easier to use 24%
9%
Available as a "cloud" or SaaS solution 17%
15%
Stronger security and encryption 16%
21%
Better customer service and stronger service levels 14%
23%
Better reviews/ratings in technology and business publications 11%
19%
Higher ratings by industry analysts 11%
11%
Stronger customer references 9%
19%
Other 0%
2%
• SB top reasons: lower price, easier to customize, faster to deploy.
• MB top reasons: easier to customize, lower price, faster to deploy.
35.) Apart from solution capabilities, what were the top 3 reasons that influenced you to select this solution?
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